Transcript Distributor Meeting

DEALER MANUAL
HydroSeeders®
Straw Blowers
Bark Blowers
Material Transfer System
WELCOME
DEALER RESOURCES
My Team
My Territory
Equipment Pricing and Order Process
Company Website
Sales Resources
MARKETING RESOURCE GUIDE
Co-op Policy & Claim Form
SERVICE / PARTS
Operator Manuals
Parts Ordering
Price List
Returns Policies
Parts Warranty
WARRANTY
Equipment Warranty Policy
Registration & Delivery Requirements
Claims Process
DEALER LAUNCH PLAN
OTHER INFORMATION
Company Directory
From the Office of the CEO….
Welcome to the FINN family! As a corporation whose name is
synonymous with “quality,” it is with great care that we select
partners who we are confident will represent our brand image
of innovation, quality product, and quality service. We are
proud to have you as our distribution partner and will do all that
we can to ensure your success.
The FINN Corporation has been involved in all phases of erosion
control and landscape development work with equipment and
product lines such as HydroSeeders®, Bark Blowers, Straw
Blowers, and Hydroseeding Consumables since the 1950’s… but
has also opened its arms to providing new solutions including
environmental protection on mining sites, dust control, landfill
solutions and equipment rentals. We pride ourselves in
manufacturing products that help contractors do more work, do
a higher quality job, and do it faster and for less money than
ever before! It is our hope that you will distribute our product
with the same level of pride.
James Higgins
Chief Executive Officer
FINN Corporation
DEALER MANAGEMENT TEAM
Rob Jelinek, VP Sales & Marketing
(513) 290-3057
[email protected]
Angie Arnold, VP Channel Development
(513) 290-3057
[email protected]
John Imm, National Sales Manager
(513) 290-3057
[email protected]
Andy Hodek, Distribution Sales Manager - South
(901) 497- 0152
[email protected]
James Loneman, Distribution Sales Manager - Central
(816) 547- 5471
[email protected]
Jason Wedmore, Distribution Sales Manager - West
(541) 915-3885
[email protected]
Jon Richardson, Distribution Sales Manager - East
(513) 907-2980
[email protected]
Mark Middendorf, International Sales
(513) 502-5820
[email protected]
INSIDE SALES TEAM
Ed Karendal, Inside Sales Administrator
(513) 874-2818
[email protected]
Ed manages FINN equipment sales efforts by
coordinating between Manufacturing, Logistics, Sales &
customers.
Chris Burroughs, Logistics Manager
(513) 874-2818
[email protected]
Chris manages logistics on all equipment orders.
Kelly Bonham , Consumables Manager
(513) 874-2818
[email protected]
Kelly manages FINN consumable product sales both
domestically and internationally
PARTS SALES / SERVICE TEAM
Leslie Williams, Parts Manager
(800)229-8707
[email protected]
Don Brown, Parts Representative
(800)229-8707
[email protected]
Mike Bradham, Service Manager
(513) 642-0146, ext. 266
[email protected]
Hotline: (513) 341-7962
Bruce Ferone, Warranty Administrator
(513) 642-0127
[email protected]
MY TERRITORY
• INSERT TERRITORY MAP
DEALER PRICING
The Compact Equipment (CE) line contains the 330 and 600
gallon HydroSeeders®, T-30 and T-60, and the B-40 and B-70
Straw Blowers. This (CE) line of product and the related
attachments are structured at 22% off the MSRP for the dealer.
The Large Equipment Line (LL) contains the 750, 900, 1200,
1500, 2800, and 3300 gallon HydroSeeders® (T-75, T-90, T-120,
T-170, T-280, and T-330); the BB-302, BB-705, and the 1200
series truck mounted Bark Blowers; and the B-260 Straw
Blowers. This (LL) line of product and the related attachments
are structured at 20% off the MSRP for the dealer.
The Finn Consumable Products are sold to the dealer at a
wholesale price and retailed at an average margin of
approximately 30%.
EQUIPMENT ORDER PROCESS
All dealer equipment orders should be submitted via
Purchase Order to your Distribution Sales Manager or Ed
Karendal via fax or e-mail and should include:
– PO number
– Bill and shipping addresses
– Signature or name of party placing the order/ contact name
– Terms
– Description of the machines being ordered should include
quantity, pricing, anticipated delivery time, and any optional
attachment items to be included.
– Orders for trailered units should include type of hitch to be
supplied (when applicable). Pintle ring is standard equipment
for most trailered machines.
– Dealer should advise if shipping arrangements are to be made
by Finn (prepaid and add) or if equipment to be picked up by
Dealer’s own truck or designated carrier. Finn reserves the right
to turn away any truck deemed to be unsafe, unscheduled, or
inappropriate for the equipment in question. Customer
arranged trucks must contact Finn logistics to arrange a time for
pickup, within Finn’s scheduled shipping hours.
– Orders for machines requiring special engineering, special
handling, truck mounting, etc. will be handled on a case by case
basis.
INTRODUCTION TO www.finncorp.com
As a new Finn Dealer, you are encouraged to promptly
familiarize yourself with our website. Not only will you find
information about the company, its products and services, and
other valuable resources… but you will also find sections
designated for “Dealer Login”, “Parts Login” and “Sharepoint
Login” where you will find a host of tools for your convenience.
To access these sections, you will need a user name and
password. You will be provided with a link to request log-in
details.
Once in the Dealer section, you will find a Marketing Resource
Guide, Operator Manuals, warranty claim information and
forms, and other valuable information. Additionally, you will
have a link to order literature and promotional merchandise.
The Parts section contains tools for troubleshooting, parts
identification, and other resources for the dealer parts and
service teams. The Sharepoint site contains posted
announcements and sales tools, as well as discussion topics of
interest to the dealer sales and management teams.
EQUIPMENT SALES - RESOURCES
As a Finn Dealer salesman, you will find a host of support tools
on Finn’s Sharepoint site. If you need a log-in name / password,
please Jason Maune at 513-642-0140 or email your request to
[email protected]
The Sharepoint site contains Operators Manuals, Serial Number
production year look-up, a saleman’s “Pocket Black Book” filled
with detailed machine and competitive information, posted
announcements and discussion topics of interest to the dealer
sales and management teams. The Dealer Advisory Council
uses this site to communicate with the broader Dealer network,
as well. Current year price sheets can also be found on
Sharepoint.
MARKETING RESOURCE GUIDE
Finn has developed a Marketing Resources Manual that is
located in the Marketing section under the Finn website behind
the Dealer Login. This manual contains important tools for the
Dealer Marketing Department to include: instructions for
ordering brochures and spec sheets; logo guidelines; social
media information; and references for promotional items and
signage.
In addition to this manual, our Marketing Manager will send to
you upon request a Marketing Resources Disc that contains the
following: Ad slicks; Product Line Brochures; Photos; Logo
Images and QR code instructions.
To request a disc or for any other marketing support
requirements, please contact Carla Severe at (541)434-7113 or
email your request to [email protected].
2012 CO-OP POLICY
2012 CO-OP POLICY continued…
PARTS
As an authorized FINN parts dealer, you will be required to stock
an inventory of parts for all FINN equipment lines to minimize
downtime and optimize customer satisfaction. You will receive
the following pricing structure on your parts purchases:
Standard Stocking Orders – 30% off list price
Other Parts Orders - 20% off list price
To place a parts order, call 800-229-8707 or fax your order to
513-874-1613. The parts team is available to answer all of your
parts questions, to provide parts solutions to enhance the
performance and longevity of your FINN machines, and to help
with any other FINN parts needs. Additionally, you can e-mail
your order to [email protected].
There is a comprehensive list of all current parts, as well as an
on-line freight calculator, under the Dealer Parts section on the
website. To obtain a password for use of these tools, your Parts
Manager for each branch location should e-mail Leslie at
[email protected].
OPERATOR MANUALS
At Finn, we take pride in the quality training materials we
produce for our dealers and customers. In our Parts and
Operator’s Manual, you will find everything you want to know
about:
–Properly operating the equipment,
–Recommended maintenance schedules,
–Troubleshooting, and
–Part illustrations, descriptions and numbers for ease of
ordering and servicing you customer
To access these manuals by model, go to www.finncorp.com
and access the Parts Login tab. Once you have logged in, go to
Operator’s and Parts Manuals and click on the model number
that you wish to access. You may also access these manuals
on the Sharepoint site under “Technical Data”.
PARTS ORDERING METHODS
The Finn parts department works hard to ensure that your
orders are processed in a timely manner. Due to the volume of
calls and orders processed by the parts department, outlined
below, in order of preference, are the preferred methods of
ordering parts.
1. Email: Your orders can be e-mailed to [email protected].
2. Fax: You can also fax your orders to 513-874-1613. This is a
dedicated machine for parts orders. It is different than our main
sales fax number.
3. Phone: You may also call in your orders to 1-800-229-8707.
This is a dedicated line for parts orders. It is different than our
main sales phone number.
We do ask that your orders contain the following information:
•Bill to company information
•Ship to address
•Method of shipment
•PO Number if applicable
•Part number, description of the part and quantity needed.
If you have any questions regarding this policy, please contact
the parts department at 1-800-229-8707.
PARTS PRICE LIST
Insert Price List Here or Upload Electronically
FINN CORPORATION PARTS WARRANTY
PARTS PURCHASED FOR REPLACEMENT THAT ARE NOT COVERED
UNDER THE ORIGINAL EQUIPMENT WARRANTY:
Genuine Finn Parts that you purchase are warranted for 90 days from the
purchased date.
PARTS COVERED UNDER FINN’S STANDARD WARRANTY:
Genuine Finn Parts that you receive as a result of an approved warranty
claim are covered for the remainder of the original equipment warranty.
WHAT THE WARRANTY DOES NOT COVER:
1. Allied equipment or trade accessories not manufactured by Finn, such
as but not limited to ignitions, starters, tires, batteries, hose, magnetos,
carburetors, engines, labor, or like or unlike equipment or accessories
including discharge hoses. (Such being subject to the warranty, if any,
provided by their respective manufactures).
2. Secondhand, used, or altered parts.
3. Defects, malfunctions or failures resulting from accidents, abuse,
misuse, improper servicing or installation, or lack of performance of
required operational guidelines and maintenance service, as outlined in
the Finn Corporation’s Operators Manual(s).
4. The warranty herein expressed shall be rendered null and void to the
extent any defect or failure of the products warranted hereby arises out
of or is caused by accessories or component parts not manufactured or
supplied by Finn Corporation, whether same are supplied by purchaser,
dealers, or any other party.
TO ORDER PARTS, AND/OR TALK WITH A PARTS AND/OR SERVICE
REPRESENTATIVE, CONTACT FINN CORPORATION:
PARTS: 1-800-229-8707
FAX: 1-513-874-1613
[email protected]
FINN STOCKING PARTS RETURN POLICY
The Finn parts department strives to ensure that you receive
accurate recommended stocking lists. Unfortunately, there are
times when there will be parts on the list that you find your
location is not moving, so we have created an annual return
program which allows you to replace non-moving parts with
faster moving items.
Outlined below is the return policy that must be followed in
order to receive credit for parts that are returned:
• Contact the parts department 1-800-229-8707 or
[email protected] with a list of the parts that you wish to
return. Your return needs to be pre-approved before you ship it
back.
• The parts department will respond with an RMA number and
the parts that they have accepted for return. Please mark the
outside of the box with the RMA number and include the
approved list of parts enclosed.
• An offsetting stock order must be placed in order to avoid the
restocking charge of 20%.
Please be sure to follow the instructions outlined. If not
followed, no credit will be issued to your account.
Thank you for your cooperation and understanding. It helps us
continue to improve the quality of service that Finn provides. If
you have any questions regarding this policy, please contact the
parts department at 1-800-229-8707.
FINN PARTS RETURN POLICY
The Finn parts department works hard to ensure that you
receive accurate shipments. Unfortunately, there are times
when there will be parts that need to be returned to Finn.
Outlined below is the return policy that must be followed in
order to receive credit for parts that are returned.
1. The outside of all boxes must be marked with RMA #.
-If you mentioned a return at the time of another order,
an instruction including the RMA # will be listed on your
packing slip.
-If you are wishing to return an unused part, please call
the parts department at 1-800-229-8707 to obtain RMA #
2. Returns for parts that were not needed or ordered incorrectly
are subject to a 20% restocking fee.
3. Every return must include a copy of the original packing slip
or invoice.
Please be sure to follow the instructions outlined. If not
followed, no credit will be issued to your account.
Thank you for your cooperation and understanding. It helps us
continue to improve the quality of service that Finn provides. If
you have any questions regarding this policy, please contact the
parts department at 1-800-229-8707
EQUIPMENT WARRANTY
FINN Corporation's 70+ years of experience bringing innovative
technologies to the markets it serves has firmly established it as
a quality company with quality products. With this mindset,
FINN strives to maintain the standard that all machinery, parts
and attachments that are manufactured by FINN are free from
defects in material and workmanship for a period of one (1)
year from date of purchase or 1200 hours of use, whichever
comes first, for Bark Blowers and two (2) years or 2000 hours of
use, whichever comes first on all FINN HydroSeeders® and Straw
Blowers.
To ensure customer satisfaction, Finn requires that its Dealers
complete a Equipment Delivery Report and Warranty
Registration for each piece of equipment sold.
To further understand FINN's warranty policies regarding
equipment and parts, please review the listed policy
requirements under the Dealer Login section of the Finn
website or contact Bruce Ferone at 800-543-7166 to learn more
about coverage, procedures and services.
Equipment Delivery Report & Registration
Salesman:
Selling Dealer:
Dealer address:
Today’s Date:
Customer:
Customer Address:
Machine Model:
Machine Serial#:
Delivery Date:
Contact Name:
Contact Phone:
Cell Number:
***Items are to be checked  as they are explained or demonstrated to owner/operator by the dealer/salesman at delivery:
1.___ Review the Operations / Maintenance Manual noting the
6.___ Review all of the safety decals on the machine as well as
model & serial numbers on the front & various main sections of
the safety section of the manual.
the manual, and available DVD’s.
2.___ Review the Warranty section in the Operations /
Maintenance Manual. Point out a “Preapproval Authorization
Number” must be obtained from Finn before doing any warranty
work.
7.___Either register the Engine for the Customer, or advise
them, to Register the Engine. All engine related issues are to be
handled directly through the Engine’s Manufactured Warranty,
not Finn. Failure to register will void the 2 yr. engine warranty.
3.___ Review the safety DVD together, where applicable.
8.___ Complete the Finn Equipment Training Sheet by going over
it with the customer.
4.___ Review the engine, clutch, blower and pump manuals
where applicable.
9.___Ask the customer if they have any questions about the
equipment that you have not covered.
5.___ Explain the overall capabilities and limitations of the
equipment.
10.___ Completely Fill out the Warranty Registration portion
below. Failure to register will void the 1 yr. Finn warranty.
Equipment Registration:
Equipment:__________________________________
Phone:___________________FAX:______________________
Model:______________________________________
Email:__________________________________________
Date of Purchase:______________________________
Purchase from:________________________________
What other Finn Units do you own_______________________
__________________________________________________
What competitive units do you own?___________________
Customer Name & Title:_________________________
What primary business are you in?_____________________
Title:________________________________________
_________________________________________________
Company Name:_______________________________
How do you market your business?_____________________
__________________________________________________
Address:______________________________________
City:________________State:_______Zip:___________
What is your reason for buying Finn?___________________
_________________________________________________
The above delivery information has been explained to me. I understand the operation and maintenance of this machine. I also
acknowledge the warranty conditions and limitations as outlined in the warranty policy.
Owner / Operator Signature:
_____________________Date:____________________
Dealer Representative Signature: _______________________________________________________ Date:__________________
***The Startup individual is responsible to send completed / signed forms to Finn Warranty Department: Via Mail, fax, or e-mail.
9281 LeSaint Drive Fairfield, Ohio 45014-5457 U.S.A.
WARRANTY CLAIM APPROVAL PROCESS
Warranty Pre Approval Requirements
It has always been Finn policy that warranty labor charges must be pre-approved (unless
the work being done is per the current Labor Allowance Schedule provided by Finn). This
applies to equipment owners, dealers and any other service provider doing Finn
warranty work.
•
Claim Number: A Finn Warranty Claim Number must be obtained from the warranty
department the same day work is performed if business hours allow or next business day
at the latest.
•
All warranty labor must be pre-approved with a Work Authorization Number provided by
Finn’s Warranty Administrator prior to work being performed. Exception: If work being
performed is per the current Labor Allowance Schedule provided by Finn, pre-approval is
not required. However a Warranty Claim Number is still required as noted above.
•
In order to obtain the Work Authorization Number, an estimate of costs must be provided
to Finn and approved by the Finn Warranty Administrator, Director of Engineering or CFO
before work begins. Once approved, any additional costs above the approved cost must
be approved in order to be eligible for warranty coverage.
•
Any charges for parts or labor incurred before receiving approval by Finn shall not apply.
•
All Warranty repair must be completed by a Finn authorized service provider or authorized
repair shop of Finn’s choice.
•
The labor costs reimbursement will be based on the Labor Allowance Schedule established
by Finn or, where not applicable, on a reasonable number of hours as determined by Finn.
•
Transportation, hauling, storage, or other similar costs are not part of Finn’s obligation
under the limited warranty and are the responsibility of the equipment owner.
•
Following is a “Warranty Estimate Worksheet” that can be used to fill-out and fax to Finn
to initiate the claim. Once received and approved, a “Work Authorization Number” will be
appointed for the claim.
Work Authorization #
Warranty Estimate
Worksheet
WRB
__________________
Finn Warranty administrator 1-800-543-7166 ext. 246
Fax Form to Finn at: 1-513-874-2914
DATE: _______________________
Dealer / Service Provider
Company: ____________________________City___________________Rep.____________________________________
Phone #: _______________________________Store #__________________________
Customer
Company : ____________________________City___________________Rep.____________________________________
Phone #: _______________________________Store #__________________________
BILL TO:
SHIP TO:
Address:
Address:
City, State, Zip:
City, State, Zip:
Phone________________________
Phone________________________
EQUIPMENT
Model: _______________Serial No: ________________Engine S/N: (if engine issue) _________________________________
Purchased Date If known________________________
Hours on Unit:_____________________
Circle Shipping Method: 3 day regular - Overnight - Truck - Other…______________________________________
Problem description
Labor Estimate:
Approved Service Provider labor Rate: $__________/Hr
Estimate of hours required:______________
Estimate of total labor costs: $______________
PARTS NEEDED FOR REPAIR:
PART NO.
QUANITY
DESCRIPTION
▪All warranty labor must be pre-approved with a Work Authorization Number provided by Finn’s Warranty Administrator, prior to work being performed.
▪An estimate of costs must be provided to Finn and approved by the warranty administrator, director of engineering or CFO, before work begins.
▪Once approved, any additional costs above the approved cost must be approved in order to be eligible for warranty coverage.
▪Any charges for parts or labor incurred before receiving approval by Finn shall not apply.
▪The labor costs reimbursement will be based on the Labor Allowance Schedule established by Finn and where not applicable, on a reasonable number
of hours as determined by Finn. ▪All Warranty repair must be done by a Finn authorized service provider or authorized repair shop of Finn’s choice.
▪Transportation, hauling, storage, or other similar costs are not part of Finn’s obligation under the limited warranties and is the responsibility of the
equipment owner.
LABOR ALLOWANCE SCHEDULE
Model
BB302
BB302
T60
T75
LF120
BB1216
T120
T120
T120
T330 TITAN
T75
T330
T120
T60
T90
T120
T170
T120
T330 TITAN
T330
T330
Applies to what models
BB302
BB302
T60/75
T60/75
T90/120
BB1208-1222
T90/120
Anything with a KU
All Hannay Reels
Big Tanks
T30-75
All units with an oil cooler
T90/120
All Hydro Seeders
Anything with a KU
T30-T170
T75-400
All Hannay Reels
T280-400
T280-T400
T280/400 B260
035073
035075
080329
006444
008686
022119
045004
055488
023802
052076
008635
052436
011922
012333
031470
031470
031470
006443
012765
012857
035084
055568
080493
012693
080485
031274
055487
012739
023814
012694
B40
B40
BB705
T400
T120
B70
BB1208
BB302
T170
T330
T170
B260
T330
T330
T120
B70
BB302
T330
T330 TITAN
T120
T60
BB302
T75
T330 TITAN
T60
BB302
BB302
B260
BB302
T330 TITAN
B40
R&R Clutch
B40
R&R Drive Belts
All but Titan
R&R Sight Gauge
Titans
R&R Sight Gauge
T90/120
R&R Agitato Control Valve
T90/120 B70
R&R Murphy Switch
12 Series
R&R Blower Drive Coupling
BB302
R&R Adjuster Bearing Frame
T170
R&R Murphy Switch
All Units with a JD engine R&R Key Switch
T90-400
R&R Hose Reel Rewind Motor
B260 and BB's
R&R Safety Switches
T280-400
R&R Hydro Pump
Big Tanks
R&R Agitator Motor
Anything with a KU
R&R Radiator
Anything with a KU
R&R Radiator
Anything with a KU
R&R Radiator
T90-400
R&R Mech Seal
T280-400
R&R Air Cyliner frm Clutch
T90-400
R&R Hose Reel Valve
T60/75
R&R Clutch
All 1505 Engines
R&R Coolant Temp Switch
T30-75
R&R Radil Lip Seal
T170-400
R&R Fuel Tank
T30-75
R&R Mech Seal
BB302
R&R Blower Drive Coupling
BB302
R&R Floor Chain Adjuster Bearing
B260 and Big Tanks
R&R Power View
All units with Electric Throttle
R&R Throttle Actuator
Big Tanks
R&R Fuel Gauge
#512347 W/1-1/8" BORE, CW ROT'N OGURA
Belt set
SIGHT GAUGE
GREASE RETAINER
Brand 4-way Hydraulic Valve
MAGNETIC SWITCH #117PH-SB
Couplings
HUB CITY#3T200BC TAKE UP FRAME
Safety Switch
COLEHERSEE KEY SWITCH #95521-B
CHAR-LYNN HYD MOTOR FOR REEL
MARINE-CONSTRUCTION SWITCH
HYD PUMP;PSI & GPM COMPENSATED
CHAR LYNN 6000 MOTOR#112-1066
Radiator for Kubota V1505 SRF
Radiator for Kubota V1505 SRF
Radiator for Kubota V1505 SRF
MECHANICAL SHAFT SEAL
1-1/2" Bore Cylinder, 4" Stroke
Brand AO120O4LSR 4-Way
Warner Electric Clutch
Temp SWITCH
RADIAL LIP SEAL
T170/330 Poly Fuel Tank
B09395 MECH. SEAL
9 JS COUPLING INSERT
HUB CITY#7U250 X 1"TAKE-UP BR.
Murphy Powerview #PV100-A
Throttle Actuator
Rochester Fuel Gauge
Name of repair or service
R&R Floor Chain
R&R Control Box
R&R Choke Cable
R&R Key Switch
R&R Throttle Cable
R&R Blower
R&R Agitator Motor
R&R Key Switch
R&R Driver Side Bearing
R&R Starter Relay
R&R Agitator Motor
R&R Temp switch
R&R Hydro Pump
R&R Pressure Lubricator
Oil Pressure switch repair
R&R Bearing and Seal Assy
R&R Valve
R&R Idle Bearing
R&R Clutch Solenoid
R&R Bearing and Seal Assy
R&R Throttle Control Card
Hours
allotted
6.00
1.00
0.50
1.00
0.50
4.50
3.00
1.00
1.00
0.50
3.00
3.00
4.50
0.25
0.25
4.00 per
0.50
1.00
1.00
4.00 per
0.50
Part
Description
055483
AL662-108-AS-36 DRAGCHAIN ASSY
055750
BB302 PLC Control Box Assembly
080567
CHOKE CABLE ASSEMBLY
080654
MARINE STARTER SWITCH
006596
CABLE, PUSH-PULL X 74"
045001
M-D PNEUMATICS BLOWER
070660
HYD MOTOR 104-1028-006
KU66711-55131
KEY SWITCH #66711-55130
008314
DRIVE SIDE BEARING:HANNAY
022891
STARTER RELAY
080482
CHARLYNN T SERIES#158-1037 MTR
075494-TS
Oil cooler temperature switch TC115
KUK3511
1505 HYD PUMP KIT FORT90/120 (See Notes)
002383
Pressure Lubricator
004934
OIL SWITCH KUBOTA
007420
1 1/2" bearing and seal assembly
007710
BALL VALVE, 1-1/2 IN FULL PORT
008313
IDLE SIDE BEARING:HANNAY
012341
SOLENOID VALVE
012529
2 "BEARING ASSY.
012727
Throttle Control Card
4.00
2.00
4.00
4.00
3.00
0.50
2.00
2.00
0.50
1.00
2.00
0.25
3.00
3.00
3.00
3.00
1.00
4.00
1.00
1.00
2.00
1.00
5.00
0.50
4.00
2.00
2.50
0.25
0.50
0.50
per
per
per
per
DEALER WARRANTY CLAIM FORM (SAMPLE)
LAUNCH PLAN
NEW DEALER LAUNCH PLAN
Week #:
Week 1:
Week 2:
Week 3:
(** for AFTER new Dealer Agreement is signed)
Finn Requirements
Dealer Requirements
Provide Dealer Manual
Provide Dealer "Key Contacts" Listing (Inc Mgt and Sales
Personnel w/ hierarchy if available)
Recommend Parts Stocking Order
Place Initial Parts Stocking Order
Recommend Initial Equipment Order
Place Initial Equipment Stocking Order
Recommend Consumables Stocking Order (If Applicable)
Request Password for "Dealer Only" section of Finn website
Schedule Training Sessions
Coordinate Dates for Training Sessions
Provide Customer List (for Dealer Territory Reps)
Provide Welcome Kit (Brochures, etc.; Ship with 1st set of
equipment)
Assign Finn Champion and/or Product Specialist
Sales Training (** Equipment must arrive first)
Attend Sales Training
Provide Excel File of Parts and Equipment
Upload Parts and Equipment Pricing into system
Conduct Parts Training via Webcast
Attend Parts Training via Webcast
Display Finn Brochures, etc from Welcome Kit
Provide Dealer Website link and logo
Week 4:
Service Training
Attend Service Training
Add Dealer to Finn Website
Create ads & signage with Finn name
Assist Dealer with Business Plan
Create Introductory Mailers (& Mail to Dealer and Industry
Affiliates)
Create Business Plan
Mail Introductory Letters to Customer List
Attend Open House or Trade Show with Dealer
Schedule Open House (or include Finn as part of trade show)
Ride with Dealer Salesman conduct "key introductions", demos,
and training on retail sales
Salesman to ride with Finn DSM for introductions & training
**Stock Orders must be placed with Finn prior to referral of any leads or parts orders in new dealer territory.
COMPANY DIRECTORY
Company
Finn Corporation
Finn Corp. (Remit To)
CWS - Cleveland
CWS-Fairfield
Express Blower
Employee
Andy Hodek
Brian Paddock
Angie Arnold
Brent Cox
Brian Paddock
Bruce Ferone
Carl Jahnke
Christina Baker- Cook
Chris Burroughs
Conference Rooms
Customer Service-Warranty
Dan Mathey
Dana Taggart
Derek Hartwell
Don Brown
Dwayne Clark
Ed Karendal
James Higgins
James Loneman
Janet Brandt
Jason Maune
Jason Wedmore
Jennifer Zornes
Jens' Lundy
Jim Dageforde
Joe Zinck
John Imm
JohnTucker
Jon Richardson
Julie Hagstrom
Katie Smith
Keith Spitznagel
Kelly Bonham
Leslie Williams
Lois Ide
Matt Day
Michele McFarland
Mike Bradham
Parts Department
Receiving/Shipping
Rob Jelinek
Ron Cook
Sean McKinney
Shawn Allex
Tom McDonald
Address
9281 LeSaint Dr.
PO Box 630439
7250 Northfield Road
4125 Port Union Rd
1275 Bailey Hill Rd.
Extension
932
220
232
302
301
246
269
234
277
(Main) 284 (South) 219
247
253
212
272
300
218
214
931
215
265
City
Fairfield
Cincinnati
Walton Hills
Fairfield
Eugene
Direct Line
642-2238
642-2234
859-640-0877
881-4580
642-0127
642-0120
642-0128
642-2253
888-382-1966
642-0134
642-0121
642-2221
642-2223
881-4580
642-2229
642-2222
642-0124
642-0140
262
243
254
216
235
642-2227
642-0138
642-0135
642-0123
642-0145
440-232-3333
210
264
923
236
271
240
256
260
278
234
266
503
227
224/226
936
275
250
930
211
237
213
682-8922
642-0131
682-8923
642-2233
642-0137
642-2230
642-0130
642-0129
642-0142
642-0128
642-0146
800-229-8707
642-2225
682-8936
682-8924
642-0136
642-2239
642-2224
642-2220
State
Zip
OH
45014
OH
45263
OH
44146
OH
45014
OR
97402
Title
District Sales Manager
Sales Administrator
VP of Channel Development
CWS General Manager
CWS Territory Manager
Warranty Administrator
Human Resources Manager / Controller
Purchasing Manager
Logistics Manager
Project Engineer
Accounts Receivable
Express Blower Production Manager
Parts Specialist
CWS Operations Manager
Sales Administrator
President/CEO
District Sales Manager
Payroll/ CWS Finance
IT/Systems Manager
District Sales Manager
Accounts Payable
Shop Support Engineer
Material Handler/ Receiving
VP of Operations
National Sales Manager
CWS Branch Manager- Cleveland
District Sales Manager
Receptionist/Administrative Asst.
Accounting Asst.
Production Manager
Consumables Manager
Parts Customer Manager
Supply Chain Manager
VP of Operations
Engineering BOM Coordinator
Marketing Manager
Materials/Purchasing Manager
Product Support Rep.
Phone
513-874-2818
513-874-2818
440-232-3333
513-881-4580
541-434-7100
Phone
800-543-7166
800-543-7166
800-285-7227
Mobile
901-497-0152
Fax
513-874-2914
513-642-2231
440-232-3500
513-881-4582
541-349-8161
Fax
513-907-0675
513-907-7581
513-642-2231
513-315-4867
513-907-7513
513-907-7329
816-547-5471
513-907-7029
541-915-3885
860-305-3727
937-416-9724
513-290-3057
440-537-0237
513-907-2980
513-227-7349
513-967-1782
513-317-5128
513-874-1613
National Sales Manager
513-907-3815
VP of Sales and Marketing
Customer Service Manager
Engineering CAD Operater
District Sales Manager
Engineer
Engineer
Executive VP/CFO
513-340-2637
Mailing Address: 9281 LeSaint Drive
Fairfield, OH 45014-5457
USA
513-227-9829
513-907-4381