Transcript Challenges for a Company in Products and Services A Global

Technological Challenges in Banking Operation
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Challenges Facing The Financial Services Industry
• Globalization
• Consolidation
• The “Perfect Information Market”
• Increased Competition
• Regulatory Complexity
• Non-Traditional Players
• Rising Customer Expectations
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Changing Business Environment
• Complex & highly inter-dependent products & services
• Information consistency
• Superior customer experience
• Differentiated banking products
• Multi-dimensional MIS & reporting
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Key Business Priorities for Financial Institutions
Efficiency
• Reduce operational costs
• Reduce IT maintenance costs
• Simplify business structures
Growth
• Grow top line
• Customer acquisition and retention
• Rapid development & deployment of new products
Resilience
• Responsiveness to rapidly changing market requirements
• Reduce overall risk exposure
• Compliance with all regulations
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Drivers For Change – Leveraging Technologies
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SOA – Service Oriented Architecture
BPM – Business Process Management
Centralized Distribution Channels
Data Integration & Management
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Siloed approach & its consequence
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SOA will boost Bank’s competitiveness
SERVICE ORIENTED ARCHITECTURE
Business
Component
Business
Component
Identity
Identity
Purpose
Purpose
Interfaces
Interfaces
• Reduced time to market
• Lower cost for new product & service offerings
• Modularity of the underlying business
• Ability to deliver customer focused experience (consistency)
• Flexibility & Interoperability
• Simple and less expensive application maintenance
• Reduced operational risk
• Leveraged channel capabilities
• Incremental deployment
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BUSINESS PROCESS MANAGEMENT
Model, simulate, automate, execute, monitor, and optimize end-to-end business processes
BUSINESS PROCESSES MANAGEMENT
ACCOUNT
OPENING
Business Activity Monitoring
CUSTOMER
ACQUISITION
Business Rules Engine
LOAN
Modeling & Simulation
RISK
MANAGEMENT
ORIGINATION
Workflow & Automation
SERVICE ORIENTED ARCHITECTURE
Core Banking Transaction Processing
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Channel neutrality
Problems & issues surrounding the delivery channels today..
FRONT END
LO
SI
A channel neutral business model..
BACK END
S
PRODUCT - B
Branch
Mobile
Mobile
LO
SI
S
PRODUCT -C
Internet
Internet
Call
Center
Call Center
ATM
LO
SI
S
PRODUCT - A
CHANNEL INFRASTRUCTURE
Branch
PRODUCTS
PRODUCT - CPRODUCT - B
PRODUCT -C
PRODUCT - A
Front End
PRODUCTS
Back End
ATM
CHANNEL NEUTRALITY!
CHANNEL CENTRIC BUSINESS MODEL
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Data Integration & Management
Problems & issues surrounding the data today.. A technology perspective
Retail
Banking
Inflexible
architecture
Failed
projects
Proliferation
of data marts
Data
quality
Costly
implementations
Corporate
Banking
Investmet
Banking
DWH
DWH
DWH
BI
BI
BI
DATA FRAGMENTATION
Data
silos
BI
BI
BI
DWH
DWH
DWH
CRM
FIN
Legacy
System
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Data Integration & Management
•Data integration strategy..
•CUSTOMER ANALYTICS
•RISK MANAGEMENT •PROFITABILITY
•BI
•BI
•DM
•DM
•CRM •CUSTOMER INSIGHTS
•BI
•BI Solutions
•DM
•Data Marts
•MART BUILDER
•DWH
•management
•META
•DATA
•OPERATIONAL
•DATA
•DWH creation
•DATA INTEGRATOR
•CRM
•FIN
•C/S Core
•System
•DWH
•ANALYTICAL
•DATA
•Legacy
•System
•External
•System
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•HR
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Thank You