Organizational Climate Survey

Why Measure Organizational Climate?

• • Organizational climate is one of the most powerful drivers of organizational effectiveness and efficiency • This is a time of high stress--proper management of employee morale is vital Little turnover of staff now but failure to manage morale may result in exodus of staff when economic conditions improve

How Well are You Managing the Climate of your Organization?

• • • Without a comparative context, you do not know The BPS Organizational Climate Survey provides that vital context Tracking organizational climate can help ensure optimal effectiveness

The BPS Organizational Climate Survey

• • • Some surveys too lengthy and others too brief 25 Item survey Seven dimensions – – – – – – – Staffing/Co-Workers Recognition and Growth Leadership Compensation and Benefits Physical Environment Quality Satisfaction

Survey Customization

• • • • • Break-out data by programs, divisions, locations Break-out data by roles Add items (no comparisons) Existing items may not be modified Modest fee is charged to customize the survey

How it Works

• • • • • • • Staff take the survey anonymously on line Each organization is assigned a unique web address (URL) Web address is embedded in a notice that is sent to staff Staff click on the link & are directed to the survey The responses go directly into the BPS database BPS generates the reports Virtually no effort on the part of the organization to administer the survey

Survey Management

• • Organizational Climate Survey is managed from your benchmarking administrative page Click on “Organizational Climate Survey” in left-hand Administrative Tools section • Organizational Climate Survey Control Panel will appear

Organizational Climate Survey Control Panel

To Administer the Survey: Sample Notice to Staff Requesting Survey Completion:

Please copy the following link so you can email it to the individuals in your organization that you would like to have perform a survey http://www.bpsys.org/orgclimate/survey.aspx?OrganizationID=xxx To view a sample notice requesting that your staff complete the survey, please click here This note is for illustration only. As long as your note includes the above web link, it can contain any information determined to be appropriate. If your organization has specific plans as to how the information will be used, it is recommended that a sentence or two be added to describe those plans.

Number of Completed Surveys this Reporting Period: Organizational Climate Survey User Guide:

Your organization has XX survey(s) stored for the current period, Jul to Sep 2009 Please click here to view the organizational climate survey User Guide

Organizational Climate Survey (Blank):

Please click here to view the blank organizational climate survey

Survey Customization:

We are accepting requests for survey customization (break-outs by program or role; additional questions; etc). Survey customization requires a modest fee. If you are interested, please us an email message. Briefly describe your desired modifications and we will contact you with a quote and further details.

click here to send

To Administer the Survey

• • Cory the URL (web address) that is presented in the first section of the control panel This is your organization’s unique web address • Paste the web address into the survey notice you send to staff

Notice to Staff

• • • • • • Sample notice is available in second section of control panel You may compose your own notice Notice must contain the URL (web address) of the survey Provide a strict deadline for completion Typically 2-3 weeks is given for completion Include how information will be used

Reporting Periods

• • • • • • January 1-March 31 April 1-June 30 July 1-September 30 October 1-December 31 No late surveys can be accepted Surveys can be completed and reports generated in one, two, three, or all four reporting periods

Reports

• • • • • • May be reviewed first day of new reporting period Click in “View Reports” on Administrative Page Select Organizational Climate in Report Type drop-down box Select the desired date Click on “View Report” Report will appear

Report Contents-Section I

• •

Overall Comparisons

your Section I compares organization’s scores with all other scores derived from all behavioral health and human services organizations in the BPS database.

Statistics: Your organization’s mean score, group mean, percentile ranking, standard deviation, number of programs, number of responses for each survey item, each of the seven sections, and overall

Report Contents-Section II

• •

Benchmarking Initiative Comparisons

Section II compares your organization’s scores with other organization’s involved in your benchmarking initiative.

Statistics: Your organization’s mean score, group mean, percentile ranking, standard deviation, number of programs, number of responses for each survey item, each of the seven sections, and overall

Report Contents-Section III

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Summary of Responses

This section provides a break out of your organization’s data by response choice (strongly agree, agree, etc) N and percent provided

Report Contents-Section IV

• • Narrative comments presented verbatim Respondents cautioned against identifying themselves in survey

Suspicious Activity Monitors

• • • • Efforts to “stuff the ballot box” are monitored and controlled Attempts at repeat administrations in same session are thwarted Two or more surveys in a row with all negative ratings are flagged Contact person is notified of suspicious activity by BPS via email or telephone, depending on nature and extent

Identifying Best Practices

• Ramped-up process benchmarking regimen will take place on an ongoing basis to identify potential best practices in each of the seven survey dimensions • New webinar process benchmarking platform will be used