Transcript CLASSIFICATION OF GUESTROOMS

CLASSIFICATION
OF
GUESTROOMS
According to Number of Beds:
Single room – a room with a single bed, and
is sold to only one person.
Twin room – a room with two single beds,
good for two persons.
Double room – a room occupied by two
persons with one double bed.
Double-double (also twin double) – a room
with two double beds or two queen beds,
occupied by two or more persons.
Triple room – a room that can accommodate
three people either in one double bed and
one roll away bed or two single beds and one
roll away bed.
Quadruple room – a room that can be
occupied by four people. It may have two twin
beds or two double beds.
Family room – a room with at least one
double bed, and one or more single beds,
designed to accommodate one small family.
King room – a room with a king-sized bed,
maybe occupied by one or two people or one
small family.
According to price,
layout and facilities:
Economy – a room for an economical rate,
usually short of standard facilities like air con,
television and other amenities.
Standard – a room sold at moderate rate,
equipped with standard facilities and
amenities like air con, toiletries, TV, bed, night
table etc.
Deluxe – a more luxurious and spacious with
amenities of superior quality, sold a much
higher price than standard rooms.
Studio – a room with a studio bed, which
can be converted into a bed. It may also be
called an executive room.
Connecting room – two or more rooms with
entrance doors from the outside door
between them through which guests can get
through each bedroom without going out of
their rooms.
Adjacent or adjoining rooms – rooms
located side by side that do not necessarily
have a connecting door.
Suite – a room with a parlor or living room
connected to one or more full sized
bedrooms, equipped with luxury amenities.
Types of Suites:
Junior suite – a room with a bed and a sitting
area (usually a small lounge). There maybe a
small, separate bed connected to the living
room or parlor. It is also called a mini suite.
Penthouse suite – a suite usually located on top
floor of the property.
Executive suite – a suite designed for a top
executive, with facilities and amenities of
superior quality.
Hospitality suite – a suite used for entertaining
visitors; serving as function room or a parlor.
Type of beds:
Single bed – a bed approximately 36 inches by
75 inches.
Double bed – a bed that can accommodate a
couple or two individuals. It is approximately 54
inches by 75 inches in size.
Queen bed – an extra long, extra wide bed,
about 60 inches by 80 inches in size.
King bed – an extra long, extra wide bed, about
78 inches by 80inches in size.
Roll-away bed – a portable bed with or without
wheels also called extra bed.
Various Types of Guests:
Very Important Person (VIP) – a well
renowned gust like high-ranking officials,
executives, etc., who warrants a special
treatment.
Very, Very Important Person (VVIP) – a highly
renowned person who deserves special
treatment like dignitaries, ambassadors, etc.
Free Independent Travelers or Foreign
Individual Tourist (FIT)) – tourists or travelers
traveling alone not joining any tour group.
Joiner – person joining another guest in the
same room.
Room Amenities
Bedroom Amenities:
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DND Sign
Make Up Sign
Closet with at least 6 hangers
Beds:
Single bed 36” x 75”
 Double bed 54” x 75”
 Queen bed 60” x 80”
 King bed
78” x 80”
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Bed linen
Bed skirting or flounch
 Bed pad
 Bed sheet
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Size: allocate an allowance of 20-25
inches over bed size (on all sides).
This depends on the mattress.
Bed cover
 Pillow with a pillow slip and a
pillow case one per occupant two
for double and matrimonial beds
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Shoehorn and shoe cloth
Luggage rack
Dresser table with vanity mirror
and dresser lamp
TV set
Night table with night table lamp.
On top of the table is a
telephone, in-house telephone
directory, room service menu,
under the table is a safety and
security booklet and bible
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Guest folder or compendium.
Contains envelope, stationery,
ball pen, post card, directory of
hotel services, guest comment
survey, and small note pad.
Dresser chair
Coffee table and two easy
chairs, ashtray and match on
top of the table
Floor lamp
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Service tray with thermo jug
filled with cold water; two
covered glasses
Side table
Room service menu
House rules
Telephone with in-house
telephone directory
Safety handbook containing
safety tips during emergencies
Fire exit directional signs
Bathroom Amenities:
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Bathroom linen
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Bath towel 25” x 54” 500 gm
Hand towel 18” x 33” 150 gm
Face towel 13” x 13” 60 gm
Two towels per room for one set, one
towel per occupant
Bath mat 20” x 30” 450 gm
Hair shampoo and conditioner
Shower cap
Soap (must be sealed) one soap per
occupant
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Toilet tissue
Facial tissue
Garbage can, underlined with
plastic liner
Laundry bag
Pressing/ Laundry List
Morning kit (small package of
toothbrush and toothpaste)
Shaving kit (contains shaver and
shaving cream)
Sanitary bag
Luxury Amenities
(for deluxe rooms)
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Bubble bath gel (if tub is installed)
Bath robe
Slipper
Sewing kit
Water heater with two cups and
saucer and sachet of coffee, tea,
creamer and sugar
Hand and body lotion and cologne
Body scrub
Fruit basket
Hair dryer
During room checking, the housekeeper
checks the status of each room using the
following codes, then prepares the
housekeeping room status report and
endorses it in triplicate copy. One for the
Front desk, as their reference in
assigning rooms, one for the linen room
and another copy left on the floor for
easy mapping.
Room Status Codes
OCC – Occupied
HL –Heavy Luggage
VC – Vacant and Cleaned
LL – Light Luggage
VD – Vacant and Dirty
NL – No Luggage
OR – Occupied and Ready
DL –Double Lock
OC – Occupied and Clean
CL – Chain Lock
OD – Occupied and Dirty
HU – House Use
CO – Check-out
NCI – Newly Checked-In
OOO – Out of Order
NS – No Show
DND – Do Not Disturb
SO – Slept Out
V/ O or O/ V – Status unclear
BLO – Blocked
LO – lock Out
V - Vacant
DO – Due Out
MUR – Make Up Room
DNCO – Did not checked out
VR – Vacant and Ready
VCI – Vacant, Cleaned and Inspected