Transcript Wicked Problem
WICKED PROBLEMS
and
EVIL PEOPLE
Hank Clemmensen
IAFC President and Chairman of the Board
“A Good Hockey Player Plays Where The Puck Is. A
Great Hockey Player
Plays Where The Puck Is Going To Be.”
~ Wayne Gretzky
Wicked Problems
Wicked Problem Defined
• “Wicked problems" is a term used to describe a problem that is difficult or impossible to solve because of incomplete, contradictory, or changing requirements.
Wicked Problem Defined
• The term ‘wicked’ is not used to denote evil, but rather its resistance to finding a solution. • Solving one aspect of a wicked problem may reveal or create other problems.
Wicked Problems
• Problems have we been avoiding?
• What makes these problems so uncomfortable?
• Do we solve those problems now or wait until they grow larger?
• Can we solve these problems alone?
• Are the solutions sustainable?
Wicked Problems in the Fire Service
• Cost-Efficiency • Data • Deployment and Staffing • Culture • Political Acumen
Wicked Problem
• Cost Efficiency – What is effective vs. efficient?
– What community defines it? • Some get really low cost, and some get really high service – is there a correlation?
– Who is responsible for defining it? – Whose model do you follow?
– Do we really save the building? – Is EMS effective?
Wicked Problem
• Data – Who has the model system? – Who uses it to make decisions?
– How accurate is the data?
– Who do you compare yourself to?
– How do you determine what to capture?
• Automated alarms? – Outcome-based research • San Jose IBM Study
Wicked Problem
• Deployment and Staffing – 1710/1720 and NIST study gives decision information. Local leaders?
– How much is four-person staffing worth to a community?
– Dynamic staffing models? Peak Activity Units – Volunteer vs. POP vs. Overtime vs. full-time staff – One-fire fire department
UL Ventilation Study
• Rapid flashover: modern = 3.5 minutes, legacy = 29.5 minutes • Ventilation to untenability: • 100 seconds/1 story • 200 seconds/2 story • 10 seconds to flashover • Opening the front door is ventilation • Can’t push fire from outside
Wicked Problem
• Culture – Swing from fire to EMS/all-hazards • How many test for EMS vs. fire skills?
– Generational differences – Diversity and inclusiveness – What skills are needed now?
– 24 and 48 hour shifts – Image issues – Age requirements / changes
Wicked Problem
• Political Acumen – How much training does a chief get in politics?
– Grey areas abound – Political appointees – Working with the elected body – Working with the citizenry – Working with labor – Being a part of local and state government – Ethics
Wicked Problems
• What’s next?
– Create dialogue and discussion – Put issues out for debate – If we don’t solve them or part of them, someone will solve them for us
EVIL PEOPLE
Factoids
• Active shooter incidents are occurring about once each week • Police are on scene in avg of 3 minutes • Average active shooter incident lasts about 12 minutes • 20% involve the use of IEDs • 50% of police officers in Newtown have not returned to work • 75% of IAFC survey respondents have no active shooter plan
Active Shooter System Approach
• Fire/EMS must engage in a different way • Leadership matters • Must be a consistent level of training for all responders
Active Shooter Systems Approach
• Must know counterparts in law enforcement and EMS • Train and exercise together • Must establish clear protocols on multi agency responses
Active Shooter Systems Approach
• Equipment options and sharing tricks of the trade • Legal responsibilities • ICS/NIMS must be consistently used and reinforced – Effort by some law enforcement to not have ICS – What is the alternative?
• Terminology Issue • PTSD Program
So What’s Next for Active Shooter Incidents?
WICKED PROBLEMS
and
EVIL PEOPLE
Hank Clemmensen
IAFC President and Chairman of the Board