SecurNOC

A Real-Time Network Management Suite

DataComm Networks, Inc.

6801 N. 54 th 800.544.4627

St.

Tampa, FL 33610 www.datacomm.com

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

1

• • • • • • Background of A Managed Services Provider How DataComm Delivers DataComm’s Secure Online Portal Compliance Reporting Our Engineers Service Options

SecurNOC

A Real-Time Network Management Suite © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

2

Who We Are!

▪

Founded in 1984 as a pioneer in data networks...made the Tampa Bay Business Journal Fast 50 in 2009, 2010 & 2012.

▪

Clients include ALS Association, Army Aviation Center Federal Credit Union, Bay Cities Bank, Florida Central Credit Union, Florida Commerce Credit Union, Glazer Children’s Museum, Orion Medical Management, TAMCO Financial Services.

▪

Complete Network Integration package

• Local & Wide Area Networks • • • IP Telephony (Both Cisco and ShoreTel) Voice and Data Cabling Managed Network & Security Services © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

3

DataComm’s Business Partners All company logos are copyrighted to their respective owners

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

4

SSAE16 SOC I Type II

• DataComm continues to maintain our SSAE16 SOC I Type II Certification (Our Audit Report is Available Upon Request). • You and your customers are protected. – By obtaining the SSAE16 SOC I Type II Certification, it provided the assurance to our customers and prospects that we meet or exceed an extensive list of controls in both our business and technical operations – The SSAE16 SOC I Type II Certification validates that DataComm has undergone and satisfied an in-depth audit of their internal and external control activities. © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

5

DataComm’s Infrastructure

▪ Redundant Data Connections • • Fiber Optic - Primary 256-Bit AES Encryption Over the Air - Secondary ▪ Fully Redundant Core Infrastructure ▪ Generator with 72+ Hour Runtime ▪ Secured Facility – Card Access ▪ 24x7 DVR System Monitoring All Access ▪ 2 Completely Redundant Datacenters © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

6

What Our Clients Are Saying

• • Customer satisfaction survey YTD – 2013 (over 98% satisfaction rating) .

The survey detail is pulled weekly, evaluated, and incidents are reviewed © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

7

How We Deliver

Nationwide Coverage, World-Class Skills, Strategic Technologies, Guided by Compliance © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

8

SecurNOC – Built Upon A Solid Foundation

▪

Flexible, Tailored Solutions

▪

Proven Processes

▪

Highly Qualified Staff

▪

Uniform Capabilities

▪

Seamless Integration With Other Services

▪

Multi-Vendor Support

▪

Best-in-Class Monitoring Tools

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

9

The Power of One With DataComm’s Multi-vendor Technology Support and Maintenance,

Experience the Power of One

.

• • • • • One call—Streamlining and simplifying support resource processes One provider—Supporting all your multi-vendor hardware and software One consistent level of support—Delivering the same high quality service and fast response One end-user support resource—Improving the productivity and satisfaction of your user base One consolidated resource pool—Providing technical expertise that covers everything from operations consulting and management, applications, networking devices, to new deployments © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

10

Our Full Suite of Services

▪ No other service provider offers the variety of service options, flexibility, product options, seamless support processes, & complete service coverage © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

11

Enhanced Services

• • •

White Glove Service

An annual comprehensive review and standardization of your network design and device configurations.

Direct Access Service

Service enables your staff to bypass our automated attendant via special 800 number, talk directly to our DataComm Secure Remote Network Operations Center engineers that manage your network.

Ambassador Assignment Service

A DataComm Level 2 SecurNOC engineer is assigned as a primary point of contact (PPOC) to your Network. They maintain a thorough knowledge of the network and issues related to your system. Each day, the assigned ambassador reviews open tickets, evaluates chronic issues and maintains relationship with your staff. © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

12

Remote Network Management & Support

Utilizing DataComm’s Real-Time Network Monitoring Service, SecurNOC, you’ll have the comfort of knowing that experienced LAN/WAN systems engineers are watching over the health of your network. © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

13

Remote Network Management & Support

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

14

Remote Network Management & Support

Service Overview

▪

Network Infrastructure Performance & Event Monitoring.

▪

Detect Events and Automatically Generate Service Tickets.

▪

Automated Client Notification of Critical Outages, Network Performance Status & Reporting.

▪

Remote Troubleshooting, Fault Isolation, Resolution & Restoral of Network Infrastructure Devices to Operational Status.

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

15

Remote Network Management & Support

Service Overview (Continued)

▪

Systems Performance Tuning, Recommendations, Optimization, Trending, Interface Utilization & Disk Storage Management.

▪

Monitoring and Alerting on Target SNMP Devices.

▪

Server, Desktop/Laptop Troubleshooting, Application Support & Third Party Product assistance.

▪

Simplifies Compliance with BSA, FDIC & GLBA Requirements

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

16

Secure Online Portal - Ticketing

DataComm ticketing system provides immediate validation and status updates on all service issues. Our platform is designed to reduce the TR (Time to Resolution) and improve the overall uptime of your network devices.

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

17

Secure Online Portal - Ticketing

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

18

Secure Online Portal - Ticketing

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

19

Secure Online Portal – Network View

View real-time statistics and availability of your network directly from your web browser. Get detailed information about the health of your network from your office or at your home – you choose.

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

20

Secure Online Portal – Network Monitoring DataComm’s Top 10

▪ Nodes by Current Response Time, Percent Packet Loss, Average CPU Used & Percent Memory Used ▪ Volumes by Disk Space Used ▪ Interfaces by Percent Utilization & Traffic ▪ Errors & Discards this Hour & Today ▪ Wireless Clients by Traffic ▪ NetFlow Sources by % Utilization © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

21

Secure Online Portal – Network Monitoring

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

22

Secure Online Portal – Network Monitoring

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

23

Secure Online Portal – Network Monitoring

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

24

Bandwidth Utilization Chart

Secure Online Portal – Network Monitoring

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

25

Network Management

▪ Fault Isolation, Network Troubleshooting and Service Restoration ▪ Server O/S Service Pack, Patch or Firmware Upgrades ▪ Monitoring & Alerting on Firewall & Router Configuration Changes ▪ Monitoring & Alerting on Requested Moves, Adds, Changes & Deletes ▪ Manufacturer RMA Processing © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

26

Advanced Compliance Reporting

Reporting is key and DataComm offers many options. You can generate network on-the-fly performance reports using simple templates or check your email for hardware inventory, patch health and network health reports.

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

27

Hardware Inventory Report Site Name

ABC - Site1 ABC - Site1 ABC - Site1 ABC - Site1 ABC - Site1 Workstation ABC - 05 192.168.0.X

ABC - Site1 Workstation ABC - 06 192.168.0.X

ABC - Site1 Workstation ABC - 07 192.168.0.X

ABC - Site1 Workstation ABC - 08 192.168.0.X

ABC - Site1 Workstation ABC - 09 192.168.0.X

ABC - Site1 Workstation ABC - 10 192.168.0.X

ABC - Site1 Workstation ABC - 11 192.168.0.X

ABC - Site1 Workstation ABC - 12 192.168.0.X

ABC - Site1 ABC - Site1 ABC - Site1 ABC - Site1 Workstation ABC - 16 192.168.0.X

ABC - Site1 Workstation ABC - 17 192.168.0.X

ABC - Site1 ABC - Site1 ABC - Site1 ABC - Site1 ABC - Site1 ABC - Site2 ABC - Site2

Device Type

Router Security Voice Power Server Server Server Virtual Host Server ABC - Site1 Workstation ABC - 20 192.168.0.X

Switch Switch Server Security Server

Node IP Address

ABC - 01 192.168.0.X

ABC - 02 192.168.0.X

ABC - 03 192.168.0.X

ABC - 04 192.168.0.X

ABC - 13 192.168.0.X

ABC - 14 192.168.0.X

ABC - 15 192.168.0.X

ABC - 18 192.168.0.X

ABC - 19 192.168.0.X

ABC - 21 192.168.0.X

ABC - 22 192.168.0.X

ABC - 23 192.168.0.X

ABC - 24 192.168.0.X

ABC - 25 192.168.0.X

ABC - Site2 Workstation ABC - 26 192.168.0.X

Vendor Machine Type Description

Cisco WatchGuard Technologies Inc.

ShoreTel Inc.

American Power Conversion Corp.

Windows Cisco 1841 Cisco IOS Software, 1841 Software (C1841-ADVIPSERVICESK9-M), Version 12.4(21), RELEASE SOFTWARE (fc1) WatchGuard Technologies Inc.

WatchGuard Fireware v11.3.5

ShoreTel Inc.

SMARTUPS2 ShoreGear SG-50 APC Web/SNMP Management Card Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows Netgear Netgear Windows WatchGuard Technologies Inc.

Windows Windows Windows XP Workstation Hardware: x86 Family 6 Model 23 Stepping 6 AT/AT COMPATIBLE - Software: Windows Version 5.1 (Build 2600 Multiprocessor Free) Windows XP Workstation Hardware: x86 Family 6 Model 23 Stepping 6 AT/AT COMPATIBLE - Software: Windows Version 5.1 (Build 2600 Multiprocessor Free) Windows XP Workstation Hardware: x86 Family 6 Model 23 Stepping 6 AT/AT COMPATIBLE - Software: Windows Version 5.1 (Build 2600 Multiprocessor Free) Windows XP Workstation Hardware: x86 Family 6 Model 23 Stepping 6 AT/AT COMPATIBLE - Software: Windows Version 5.1 (Build 2600 Multiprocessor Free) Windows XP Workstation Hardware: x86 Family 6 Model 23 Stepping 6 AT/AT COMPATIBLE - Software: Windows Version 5.1 (Build 2600 Multiprocessor Free) Windows XP Workstation Hardware: x86 Family 6 Model 15 Stepping 6 AT/AT COMPATIBLE - Software: Windows Version 5.1 (Build 2600 Multiprocessor Free) Windows XP Workstation Hardware: x86 Family 6 Model 15 Stepping 6 AT/AT COMPATIBLE - Software: Windows Version 5.1 (Build 2600 Multiprocessor Free) Windows 7 Workstation Hardware: Intel64 Family 6 Model 42 Stepping 7 AT/AT COMPATIBLE - Software: Windows Version 6.1 (Build 7601 Multiprocessor Free) Windows 2008 R2 Server Hardware: Intel64 Family 6 Model 26 Stepping 5 AT/AT COMPATIBLE - Software: Windows Version 6.1 (Build 7601 Multiprocessor Free) Windows 2008 R2 Server Hardware: Intel64 Family 6 Model 26 Stepping 5 AT/AT COMPATIBLE - Software: Windows Version 6.1 (Build 7601 Multiprocessor Free) Windows 2008 Server Hardware: x86 Family 6 Model 26 Stepping 5 AT/AT COMPATIBLE - Software: Windows Version 6.0 (Build 6002 Multiprocessor Free) Windows XP Workstation Hardware: x86 Family 6 Model 15 Stepping 6 AT/AT COMPATIBLE - Software: Windows Version 5.1 (Build 2600 Multiprocessor Free) Windows 7 Workstation Hyper-V Server Hardware: x86 Family 6 Model 37 Stepping 5 AT/AT COMPATIBLE - Software: Windows Version 6.1 (Build 7601 Multiprocessor Free) Hardware: Intel64 Family 6 Model 26 Stepping 5 AT/AT COMPATIBLE - Software: Windows Version 6.1 (Build 7601 Multiprocessor Free) Windows 2008 R2 Domain Controller Hardware: Intel64 Family 6 Model 44 Stepping 2 AT/AT COMPATIBLE - Software: Windows Version 6.1 (Build 7601 Multiprocessor Free) Windows XP Workstation Hardware: x86 Family 6 Model 23 Stepping 6 AT/AT COMPATIBLE - Software: Windows Version 5.1 (Build 2600 Multiprocessor Free) Netgear FSM7328PS 24+4 Enhanced L3 Stackable Switch with POE Netgear Windows 2003 Server FSM7328PS 24+4 Enhanced L3 Stackable Switch with POE Hardware: x86 Family 6 Model 26 Stepping 5 AT/AT COMPATIBLE - Software: Windows Version 5.2 (Build 3790 Uniprocessor Free) WatchGuard Technologies Inc.

WatchGuard Fireware v11.3.5

Windows 2008 R2 Server Hardware: Intel64 Family 6 Model 26 Stepping 5 AT/AT COMPATIBLE - Software: Windows Version 6.1 (Build 7601 Multiprocessor Free) Windows 7 Workstation Hardware: x64 Family 6 Model 42 Stepping 7 AT/AT COMPATIBLE - Software: Windows Version 6.1 (Build 7601 Multiprocessor Free) © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

28

Patch Health Report ABC Bank – Server01

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

29

The Real Difference– Our Engineers

Utilizing DataComm’s Real-Time Network Monitoring Service, SecurNOC, you’ll have the comfort of knowing that experienced systems engineers are watching over the health of your network. © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

30

First Level Support

• Level 1 Service Delivery Engineers are Available to Field Help Desk Calls and Remotely Assist with Any Network Related Issues • These Individuals Have at Least One Year of Help Desk Experience and Maintain Industry Specific Certifications (i.e. A+, MCSE, WCP, etc.) © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

31

Second Level Support

• Level 2 & Level 3 Service Delivery Engineers are Available to Field Second Level Help Desk Calls and Assist Remotely to Mitigate Network Issues • These Individuals Have at Least 4 Years of Help Desk and Network Installation Experience and Maintain Industry Specific Certifications (i.e. CCNA, CCDA, CNE, CCA, etc.) © 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

32

Base Service & Options

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

33

Remote Network Management & Support

SecurNOC Base Service

Our SecurNOC Service is customizable to fit any institutions network management and support needs.

▪

Customized for You – Starting With As Little As 4 Support Hours

▪

You Choose Which Nodes to Monitor – Servers, Routers, Switches, PCs, Laptops, Phones, etc.

▪

You Also Select the Level of Support – Have Us Respond to Outages or Just Alert on Them

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

34

Remote Network Management & Support

SecurNOC Service Options

▪

Patch Management: Both Windows and Third Party(Adobe, Apple, Google, etc.) Patches are Automatically Applied at Pre-Determined Update Periods

▪

Cisco SNMP Device Backup & Configuration Management:

Provides Automatic Configuration Backup, Real-Time Change Alerting and Configuration Comparison for Cisco-based Routers, Switches and Firewalls

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

35

Questions & Answers

© 2013 DataComm Networks, Inc. All rights reserved. DataComm and any DataComm product or service name or logo used herein are trademarks of DataComm Networks, Inc. All other trademarks used herein belong to their respective owners.

36