Internet Services – Broadband Internet

Enterprise Business Unit Network Services

Marnus Kok

September 2013 1 C2 Vodafone Confidential | 24 April 2020

Vodacom Services Portfolio for Business

Access Services WiMAX Wireless Solutions Microwave Network Services WiFi Satellite ADSL Fixed Line Solutions Leased Lines Fibre Unified Communications Mobile Solutions Mobile Data Access Point Names Machine to Machine Hosted Services “In the Cloud”

Internet Services

Dedicated Internet Broadband Internet

VPN Solutions

MPLS VPN

Voice Solutions

Mobile Voice VoIP PBX Hosted Call Centre

Video Solutions

Boardroom Video Collaboration Desktop Video Collaboration Mobile Video Collaboration

VPN Solutions Voice Solutions Video Solutions

Hosting Mail & Messaging Managed Operating Systems Managed Business Applications Managed Storage Managed Back-up Mobile Applications Machine to Machine Applications Disaster Perimeter Security Email Security Web Security 2 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number]

Internet Services

Vodacom’s Business Services division is made up of various towers of operations, with business units responsible for different areas of development, management and support. The Internet Services Business Unit focuses on delivering premium Business Internet Services, over a range of different Layer 2 and Layer 3 Access mediums.

Different Internet Access offerings are available, based on customer requirements with optional service level agreements associated in regards to availability, latency, packet loss and contention ratios. In order to cater for various customer requirements, Vodacom has developed the following two categories of Internet access services: • •

BIA – Broadband Internet Access DIA – Dedicated Internet Access

These offerings meet the requirements of various market segments, namely: • Enterprise/Corporate • SMME/SoHo • Business Partner Resellers • CPP Channel 3 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

Broadband Internet Access - BIA

4 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

Broadband Internet Access - BIA

What is meant by Broadband Internet Access (BIA)?

Broadband referrers to high speed always on internet connectivity Vodacom Business offers a

premium

Broadband Internet Access through various fixed and wireless access technologies, with

low contention

ratios: • • ADSL (Asymmetric Digital Subscriber Line) VSC – Vodacom Satellite Connect (Capped offerings only) Different offerings are available based on the customer’s requirements: • Vodacom Business Services offerings o o Uncapped Shaped Small to Large Capps – Shaped or Unshaped 24 April 2020 5 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number]

Broadband - Worldwide

6 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

Broadband Access - Trends

7 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

Fixed Broadband - per 100 inhabitants

8 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

Fixed Broadband – Prices per Mbps

3 4 5

Rank

1 2

Broadband value: Cost per Mbps Country

Bulgaria Romania

Price per Mbps

$0.52

$0.67

Lithuania Ukraine Republic of Moldova $0.78

$0.83

$1.12

30 43 46 61 63 64 United States New Zealand Australia Egypt South Africa Venezuela $4.17

$7.55

$9.73

$24.34

$34.37

$42.08

Source: Ookla household value index 9 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

Broadband – Usage profiles

1 hour of instant messaging 1 hour of web browsing Download 100 emails 1 hour Skype call 1 hour Skype video call Download 1 photo Download 1 MP3 Download 1 film trailer (720p) 1 software download Download 1 film 0.25-1MB 1.5-25MB 1-10MB 180MB 219MB 0.05-2MB 3-8MB 50-100MB 5-800MB 700MB-1.5GB

Streaming 1 hour of video (STD) 100-250MB 10 [Presentation title] [Vodacom division / department] Streaming 1 hour of video (HD) 1-2GB Streaming 1 hour of audio 60-200MB [Confidentiality level] [Version number] 24 April 2020

Broadband Internet – Access services

VGE

Launched – Phase 1 Dev. complete

Strategic and Business Accounts In-Development Public Sector In-pipeline Business Partners

Large SME 51 to 100 SME Small SME 21 to 50 SME SoHo 1 to 20 SOHO

Broadband Internet

11 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

Broadband Internet – Access services

Broadband Internet - BIA

Capped Shaped Uncapped Shaped Capped Unshaped ADSL ADSL ADSL VSC

WC - BB VSB FWC VDSL FTTx

12 [Presentation title] [Vodacom division / department]

WC - BB FWC VDSL FTTx

[Confidentiality level] [Version number] Launched – Phase 1 Dev. complete

In-Development In-pipeline

24 April 2020

Broadband Internet – Access services

13 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

BIA over VSC - High Level Product Definition

• Consists of Satellite and Internet network • Same internet infrastructure used for Business ADSL • Daily Fair Access Policy (FAP) • Monthly CAP 14 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

BIA over ADSL - High Level Product Definition

• Premium broadband internet service over ADSL • Based on Telkom ADSL access • • Affordable internet connectivity Target market

:

SMEs & SOHOs • Range of options: – Capped or Uncapped – Billion • Flat rate billing • VodaBiz Connect Portal – usage reports and top-ups • Sales channels: Direct Sales & Partners • Simple Sales Process 15 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

BIA over ADSL – Capped (Shaped) Business ADSL Capped – SHAPED or UNSHAPED ( Automated account creation!)

•Specifically aimed at SoHo and SMME however many opportunities in corporate as well •Available in a blended model as standard, or Local only •1GB, 3GB, 5GB, 10GB, 15GB and 20GB options available •Cap •Service is throttled to 16kbps •Dynamic IP addresses •Top up options 1GB and 3GB – VodaBiz Connect portal •VB utilizes Billion 7404 CPE, however this is not a requirement!

•Low contentions 16 •

STATIC IP address available as value ad!

[Presentation title] [Confidentiality level] [Vodacom division / department] [Version number] 24 April 2020

BIA over Business ADSL – Uncapped Static IP (Shaped)

• • • • Specifically aimed at Corporate and larger SMME Available in 384k, up to 1024k, up to 4096k, up to 8192k and up to 10240k No variable billing issues Static IP addresses (added benefit) o 5 Usable (10 available on request as part of initial order) • Pre-installation document makes for a plug & play type installation o Available from your VB Account Manager • FREE VBS supported CPE Billion 7404 VGOX, WiFi, 3G failover & VoIP • Paid for optional Cisco 887 VAG, WiFi and 3G • AUP – Acceptable Usage Policy o Available from your VBS Account Manager on request or as part of the service schedule • Low contention ratio’s • FREE .co.za domain registration (1 only) 17 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

BIA over ADSL - Network and Service Architecture Based on Telkom’s ADSL Network:

SOHOs, SMMEs, Corporate etc

ADSL End Users CPE DSLAM DSL Aggregation DS La LA ye M r 2 Ag A gg gr re eg ga ati tio on n S wi tch Telkom Network Te lko m IP C on ne ct Ci rc uit Vo da co m Mi dr an d Vodacom

18 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

Broadband Internet Access – BIA new structure

Remove 5 Static IP’s Remove 5 Static IP’s Remove 30% AUP 19 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] New 24 April 2020

BIA over ADSL Capped price structure

20 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

BIA over ADSL Uncapped price structure

21 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

BIA over ADSL Uncapped basket price comparison Average BIA+Adsl for 384,1M,4,8,10MBps

Average Buss Unc Mar13 Average Buss Unc 1 Apr13 Average Buss Unc 1 Sep13 Average Dyn Unc 1 Sep 13 Average Lite Unc 1 Sep 13 R 2 338.13

R 1 778.84

R 1 502.00

R 998.00

R 863.00

22 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

BIA over ADSL – Uncapped Comparison Business

23 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

BIA over ADSL – Routers

• Price Adjustments – Sep • SME Proposition - Sep • New router Oct-Nov • BIA over other Access technologies • Vsat • FWC • WC • FTTx 24 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

Thank you

25 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020

Mbps conversion to GiB

26 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 April 2020