Transcript M-Governance Presentation
Mobile Governance
“Em-Power Kerala”
Harnessing the Potential of Mobile Technologies in Governance and Development
M-Governance Initiative by Department of Information Technology-GoK
India - A Governance Challenge!
• 1.3 Billion People • 28 States & 7 Union Territories • 16 Official State Languages • 300 million Below Poverty Line (BPL) • > 50% unbanked • ~ 35% illiterate
Biggest Democracy in the World
M-Governance Initiative by Department of Information Technology, GoK
M-Governance – A boost to E-Governance?
• India missed the PC-Internet revolution & jumped directly into the mobile revolution.
• Probably more than 500 million Indian users will experience Internet for the first time on a mobile device.
• • The most effective medium to reach citizens is the Mobile.
Voice, SMS & USSD based services on Mobile will get accepted by masses.
M-Governance Initiative by Department of Information Technology, GoK
Scope of M-Governance Project
• • • Setting up M-Governance S ervice D elivery P latform ( SDP ) Usage of Multiple Delivery Channels - SMS, Voice and Data M-Governance Strategy and Roadmap after pilots in consultation with stake holders.
S • Citizens D • Departments P • Operators M-Governance Initiative by Department of Information Technology, GoK
Components of M-Governance Service Delivery Platform
1)e-SMS: The official SMS gateway for all G2G & G2C Communications. It is an exclusive SMS Gateway established for use by various Government departments for intra and inter departmental communication.
2)Out Bound Dialers: A dedicated Out Bound Calling facility has been set up for M Governance. It is also planned to provide the facility for recording of voice prompts, transliteration from English to Malayalam and scheduling of Voice SMS as additional services .
3)Bluetooth Kiosks: Bluetooth Kiosks would play an important role in information dissemination. Bluetooth Kiosks would be deployed in places like bus-stations, railway stations and airports. Citizens can turn on bluetooth in their handsets and receive information regarding Government schemes, tourism etc on their phones.
4)Servers: Dedicated servers would be deployed for voice applications, MMS/SMS services and USSD services.
M-Governance Initiative by Department of Information Technology
M-Governance Kerala- A Case Study
M-Governance Initiative by Department of Information Technology
SIZE AND SCALE – A SNAP SHOT
• Population : 3.1 Crores • Mobile Phones : 2.1 Crore & Land Lines: 35 Lacs • Total Phones : 2.45 Crore • Tele Density* : 96.7% in Kerala V/S National Average 57% • Kerala – A State Projected to Breach 100% Teledensity in 2011!
Leading the race to touch 100% Literacy and 100% Teledensity M-Governance Initiative by Department of Information Technology, Kerala
• • • •
User Statistics Since Official Launch
SMS: Pull Services The project was launched officially on the 20 th Kerala.
of December, 2010, by the honorable CM of From the day of launch, close to 75,000 SMS hits have been registered in the unique number 537252 reserved for M-Gov services. This averages to close to 1500 SMSs per day.
Citizens can avail information servicesof close to 20 Departments through the number 527252 The pie-chart depicts the usage-pattern of SMS services offered by various departments 540 505 528 847 1435 2391 202
No. of Hits
191 151 117 114 98 53 MVD Help SBML keam 22 11083 Mbook 56823 KTDC KSFE KAU vanitha PDK GKE KPB M-Governance Initiative by Department of Information Technology, Kerala
• • • •
SMS: Push Services
138 592
Close to 1009957 SMSs have been consumed by various Departments.
As many as 60 different user accounts have been created for various departments
12360 1085 11796 1684 5469 75 12019 4757 33381 260 94055
Departments use bulk-SMS for inter and intra-departmental communication.
142781 16536 24174 340 1845 22 129 1830 1553 4730 12 2818 1003 358748
The pie-chart depicts consumption-pattern of the SMS services offered by various departments.
1442 45708 8672 1040 418 21875 4694 105000 20007 13214 775 6828 495 137 10 136 21746 2609 9745 4964 6121 129 M-Governance Initiative by Department of Information Technology, Kerala adalath cditkerala crdkerala datacenter distcollector DTEKerala duatvpm edistrict electoraloffice entrance foodmin forestmgov gkexpress2010 gksfkerala HarithaVidyalay Health higheredu Hseboard hsekerala ikmkerala IMGkerala itschool keltron keralamgov kfcmgov kmsctvm
Areas of M-Governance
• • • • • • • • • • • • Citizens and officials interact with Government Departments through mobiles for and array of requirements like: M-Payments: Bill-Payments and Payment-Due-Alerts through mobiles File-Tracking using mobiles resulting in quicker turn-around.
Complaint Registration and tracking using Mobiles Ticket-Reservation using mobiles Exam Results on Mobiles Information-services like alerts for farmers, fishermen etc Crime and Incident reporting using mobiles: Citizens/Officials can send visual evidence to central servers from mobiles.
Request Government Services through IVR systems, from mobiles Official communication using SMS and data services using mobiles, thereby ‘Going Green’.
M-Voting: Opinion-polls from mobiles Wap-Portals: Official Government-websites customized for accessing from Mobiles Audio-Guides: How-To Information for citizens on IVR, accessible from Mobile-phones M-Governance Initiative by Department of Information Technology, GoK
Kerala M-Governance Facts
• All the solutions deployed for Governance services are based on OpenSource.
The SMS, Voice and Data servers that are being used for M-Governance are based on Open Source technology and run on Linux. The technologies used are Linux Ubuntu, Asterisk and My SQL.
• One of the major objectives of project M-Governance is the standardization of Open API syntaxes and paradigms. It is envisaged to tap the ‘wisdom of the crowd’ for this objective. The APIs being used currently would be made available to the community of developers without compromising the security. The developers can use these APIs to develop unique applications catering to niche uses. These applications would be absorbed into the existing MGovernance repository after thorough testing.
M-Governance Initiative by Department of Information Technology, GoK
Extra Slides Details of M-Governance Services
M-Governance Initiative by Department of Information Technology-GoK
Motor Vehicles Department
•Vehicle Details over SMS
SMS Format: MVD
• Fancy Number/Insurance etc
SMS Format: MVD
• • SMS Polls for I&PRD
SMS Format: PRD
News Alerts to Journalists via eSMS .
•
Kerala Tourism Development Corporation
Information for Tourists
SMS Format: KTDC
M-Governance Initiative by Department of Information Technology, GoK
Educational Alerts
•
Exam Results Over Mobiles: SSLC/HSC/VHSC/Entrance Results via Shortcode
SMS Formats: SSLC
•
Status of Allotment Process , Scholarship Alerts to students
M-Governance Initiative by Department of Information Technology, GoK
Kerala Women’s Commission
Women can report incidents related to harassment at work, public etc
SMS Format : VANITHA
Details of KWC Officials
SMS Format : VANITHA
Status of Case registered
SMS Format : VANITHA
M-Governance Initiative by Department of Information Technology, GoK
M-AGRICULTURE
• • • •
Agricultural Information Service initiated for farmers of Kerala Facility for farmers to register via 537252 Regular Weather/Pest/Seed/Price
farmers
Agri updates to over shortcode on
25,000
Service provided through SMS and Voice Solutions
M-Governance Initiative by Department of Information Technology, GoK
Lottery Results
• Lottery Results on Mobile
SMS Format: Lottery
M-Governance Initiative by Department of Information Technology, GoK
Green Kerala Express
• • • • • Unique social reality show in Indian Television to find the best Panchayat in Kerala Participation of more than 100 local bodies SMS Voting powered through “537252”-KERALA SMS Format : -
GKE
SMS polling created a democratic channel for selecting the Best Panchayat M-Governance Initiative by Department of
• Kerala State Electricity Board and Kerala Water Authority • Bills, Balance, Due - Date • Payment Confirmation SMS Alerts • M-Payments in Phase 2 M-Governance Initiative by Department of Information Technology, GoK
Bus Routes and Timing-Kerala State Road Transport Corporation
•Bus Timing / Bus Routes over SMS
SMS Format: KSRTC
• Digital Signage at Bus Stops • Location Intelligence Used M-Governance Initiative by Department of Information Technology, GoK
• Citizens can send Complaint as SMS • Auto rickshaw not plying • Over Charging or Eve Teasing • Online System for Monitoring M-Governance Initiative by Department of Information Technology, GoK
• MMS Enabled Camera Phone • Instant Reporting from Field • Email / SMS Alerts • Archive with Date/ Time/ Search options •MMS Platform for Citizens Citizen Journalism to report unlawful things..
M-Governance Initiative by Department of Information Technology, GoK
Services For Kerala Financial Corporation
•
Kerala Financial Corporation
Loan details on mobile SMS Format : KFC
Status of Loan Application via e-SMS Platform
M-Governance Initiative by Department of Information Technology, GoK
• Computerized Call Center • Language Independent System • Transcripts send via Email • Unique Token and SMS updates M-Governance Initiative by Department of Information Technology, GoK
File Tracking System for Pareeksha Bhavan
• • File number sent to concerned students via e-SMS.
Students can query the status of the file by sending SMS to 537252 • SMS Format For Kerala Pareeksha Bhavan
SMS Format : KPB
M-Governance Initiative by Department of Information Technology, GoK
Electronic Public Distribution System for Department of Food & Civil Supplies
• Enterprise Digital Assitant with Bar-code • Receipt Provided for citizens • Automatic Inventory Tracking • EOD Reports for Secretary M-Governance Initiative by Department of Information Technology, GoK
• Land Tax Collection over IVR • Return Journey of Postman • One time Registration for user • Receipt to be provided M-Governance Initiative by Department of Information Technology, GoK
• Audio Guides at Hot Spots • 3G Video Portal • www.m.keralatourism.org
• Bluetooth Kiosk at Airports Mobile Governance M-Governance Initiative by Department of Information Technology, Kerala, India
Mobile Governance
iPhone & iPad Advertisement Campaigns
M-Governance Initiative by Department of Information Technology, Kerala, India
• Niche Mobile Operator for Fishermen • Job Creation and Micro Income Generation • Fishing Location Information on Mobile • Higher Sales Opportunities *
Concept Video – 2 min 50 Sec
M-Governance Initiative by Department of Information Technology, GoK
M-Governance Initiative by Department of Information Technology, GoK