Transcript training course
ZARAI TARAQIATI BANK LTD TRAINING & DEVELOPMENT DEPARTMENT
Headed by: Ghulam Rasool SVP
SENIOR VICE PRESIDENT GHULAM RASOOL STAFF COLLEGE UNIT MUHAMMAD YOUSAF (VP) Course Coord. & General Admn. Section Accounts & Library Section House Keeping & Hardware Maintenance Section TRAINING ADMN. & COORDINATION UNIT RASHID AKHTAR (AVP) Internal Nomination & Database Section External Nomination & Examination Section Administration & Coord.
Section SKILL TRAINING & DEVELOPMENT UNIT SHAHZAD IQBAL (AVP) Training Need Assessment Employees Education & Internship Section Evaluation & Feedback Section
VISION
Develop core and general competencies at different tiers of management, improve the training infra-structure and develop the Staff College as Model Banking Training Institute of the country.
OBJECTIVES
1.
To unleash the hidden potential of the employees.
2. To identify and build right set of competencies in employees to optimize their performance.
3.
To provide equal learning and development opportunities to employees across the bank by enhancing their understanding of new Financial & Commercial products, regulatory requirements and technological innovations for achieving future organizational goals.
FUNCTIONS
1.
2.
3.
4.
5.
6.
Identify, develop and impart best possible training & development innovative solutions.
Assess training & development needs of all employees in the Organization.
Ensure that the Bank possess trainers who are adequately trained to design, deliver in accordance with the training & development programs.
Establish an environment for trainees conducive to learning.
Liaise with all major training agencies, trainers & vendors to the Bank’s advantage.
Overall responsibility of implementation of HR policies and programs in areas of training, development and career planning.
Cont’d..
Continue
7.
8.
Obtain feed back on various HR policies, procedures and programs to recommend improvements.
Evaluate, propose nominations for Overseas training programs through International Banking Institutes like: a.
The Association of Development Financing Institutions in Member Countries of the Islamic Development Bank ( ADFIMI ) b.
c.
Association of Development Financing Institutions in Asia and the & Pacific( ADFIAP) Islamic Development Bank (IDB) donor agencies funded initiatives or their suitability vis à-vis ZTBL.
9.
10.
11.
Plan, arrange and conduct induction courses for new inductees, at all levels.
Arrange internships for students of HEC recognized Universities, in the field and at Head Office.
Process and finalize Employees Education requests to encourage the Employee’s to improve their academic / professional qualification not only for their career growth but also to prepare the Human Resource of the bank to meet the future challenges on self sustainable basis (Circular HRD-10/2009)
Categorization of Trainings
1. Refresher Trainings Courses at ZTBL, Staff College 2. Basic Trainings Courses at ZTBL, Staff College for newly recruited/ Promoted officers 3. Trainings/Workshops/Seminars institutes.
at other 4. Field Workshops 5. Foreign Trainings
Different Approaches of Trainings
1. Overview of subject presented by the Speaker/ Resource Person 2. Group discussions 3. Multimedia Presentations 4. Practical Trainings 5. Computer Lab Practices 6. Case studies
MAJOR TRAINING AREAS
(i) CORE COMPETENCIES
Banking Operations and Management.
Branch Accounting & Revenue Record Matters SBP Prudential Regulations.
Credit and Recovery Policies. Recovery Procedures.
Field Operations. Agriculture Technology Techniques & Methods.
Audit Techniques And Compliance.
Risk Management under SBP Regulations.
Disaster Risk & Business Continuity Plan.
Information Technology *
(ii) GENERAL COMPETENCIES
Effective Branch Management Performance Management Stress Management Effective Communication Skills Presentation Skills Customer Relationship Management Time Management
*(iii) INFORMATION TECHNOLOGY
Enterprise Recourse Planning(ERP) E-Business Suite(EBS) Centralized Loan Deposit Management System (cLDMS) Dynamic Integrated Management Information System (DIMIS) Introduction to Windows/ Operating Systems Microsoft Office - MS Word, Advance Excel.
Internet/Electronic Mail, Internet Security.
Nomination Selection Criteria
Criteria for Selecting Training Courses / Workshops at ZTBL, Staff College/Inland Trainings
Training Calendar is being designed every year to meet the in-competencies and skill gaps of the officers/staff. T&DD tries to adhere with the training calendar, however if a certain task comes on priority-base by the higher management, it is flexible enough to modify according to the new recommendations.
There are four types of trainings conducted by Staff college namely Refresher Training Courses at Staff College ( 3 days - 1 week) Basic Training courses for newly recruited/ Promoted officers(2 Weeks) One day workshops at Staff College( usually for Head Office Employees) One –Day Workshops at zonal Offices
Considerations Specialized training courses and workshops are conducted on request of departments and divisions.
ERP –EBS trainings are being arranged this year on priority base and adjusted in preplanned training plan with some modifications.
The available courses, received mostly by email/ postal services, brochure/ news letter sent by different organizations all over the country, however importance given to IBP and SBP.
The course outline and level of course is viewed thoroughly
Criteria for Selecting Participants while arranging Training Courses / Workshops at ZTBL, Staff College
Following is observed while selecting participants to be nominated for trainings at Staff college.
1. The course participants would either fall in TNA Based/ Core Competencies/ Specialized Trainings.
2. TNA based courses are independent of place of posting or designation, even in some cases vary to their job descriptions. e.g if a person is well trained in core competencies and lacking in communication skills, the TNA states that he need a course on communication skills and not on the core competencies.
3. Every year core competency training courses are held primarily for Managers/ Dy. Managers/ AM(Ops), and MCO’s who are considered to be the back bone of the Bank. The participants of the courses are strictly chosen on their designations and place of postings.
4. All the participants of courses above are chosen on predefined criteria while keeping their designation, job description, place of posting, training history intact.
5. The participant is not selected for the similar training in the same year.
6. For workshops at zonal offices, all the concerned officers are advise to attend the workshops on DR&BCP and Revenue Record Matters(RRM).
Training Criteria for Selecting Participants for Inland Nomination
Trainings at other institutes of the country broadens the vision of officers within their own work circle. It provides the opportunity to share a common platform with other banks/Organizations and experiences/ technologies in the field.
to share While making nominations, Following is observed.
i. The course relevance to our employees posted in that specific zone where the training course is arranged. However some courses have their key importance and they are offered only at Karachi and Lahore as most of the organizations have their head offices there. Some meetings and conferences of SBP are arranged at head office Karachi so to keep our Executives/Officers up to date, we nominate our Employees to Off-Site training.
ii. The nominee should not be trained more than once a year and his last training should not be the same as of the current training. Unless required by the competent authority.
iii. The training course/ workshop/ conference participation fee is viewed in order to focus on best training within a suitable cost(quality versus Cost & relevance). The rule of three way trade-Off is observed.
Training Plan
REVISED PROPOSED TRAINING PLAN FOR CALENDER YEAR 2013 SR.
NO.
Course Title Category of Officers AT STAFF COLLEGE, ISLAMABAD
1 ZTBL Banking Operations and Newly Recruited OG-III OG-III 2 SBP Prudential Regulations and Branch Operations Management for Managers Managers(AVP) 3 Awareness on Agriculture Technology Field Operations, and Credit Risk Management for MCO's AVP to OG-II 4 Training Courses for Deputy / Assistant Managers 5 ZTBL Operations Training for Middle Management AVP,OGI-OG-III AVP, OG-I 6 HO Employees, IT and General Competencies, Workshops 7 Female Functionaries, IT Skills 8 Credit Administration/ Recovery Policies System in ZTBL 9 Audit and Compliance 10 Training Courses for Clerical Staff 11 Multifarious Workshops for HO Executives/ Officers AVP, OG-I-OG-III AVP to OG-III CAD Personnel Audit Personnel Clerical Staff Executives/ Officers HO 12 KSSL Employees KSSL Staff
TOTAL WORKSHOPS IN THE FIELD
13 Workshops in Zones on DR&BCP AND Revenue Records at various Zones in the field All Categories of Officers
TRAINING AT OTHER INSTITUTES
14 Inland Nominations Keeping in view the current job Description and TNA All Categories of Officers 15 Training of Board Members
Sub Total Grand Total Courses Duration Trainees
10 9 14 14 8 4 2 6 5 9 6 6
93
10 1 Weeks 3-days 1 Week 1 Week 1 Week 1-2 Days 1 Week 1 week 3-Days 3-Days 1-Day 1 Week 1-Day 1-2 Days 240 216 400 300 2 302
3000
336 336 192 96 48 144 120 216 210 144
2298
Current Year Training Achievements
COURSE-WISE ACHIEVEMENTS upto 31
st
August 2013
Sr. No. COURSE TITLE A
ii i iii iv
TNA BASED TRAININGS
Training Courses on Analysis of Financial Statements with Soft Skills Branch Accounting, Preparation of Balance Sheet, Reconciliation of Sundry/Suspence Accounts with Soft Skills Recovery Policy, Recovery Procedures and Techniques Specially Handling Sam Loans Training Course for MCO's on Analysis of Revenue Record Matters with IT-Applications H v Training Course for MCO's on Agriculture Loaning Schemes & Types of Securities vi vii
B
ii i Manager Course on Branch Management and Credit Administration with E-Mail Applications Manager Course on SBP PR's & Branch Operations Management with E-Mail Applications
IT/ERP-TRAININGS 1. IT/ERP Trainings (HO Officers)
IT Training for F&A Division Officers ERP Training Courses/Sessions for HO Officers/Staff ii i iii
C
i ii
D E 2. ERP Trainings (Field Officers)
ERP-EBS, cLDMS/cDMS and E-Mail Applications for Managers ERP-EBS, cLDMS/cDMS and E-Mail Applications for Dy. Managers/Asstt. Managers (Operations) ERP-HRMS, cLDMS/cDMS and E-Mail Applications for Zonal Office/Branch Offices
AUDIT COURSE
Refresher Course for Audit Officers Refresher Course for Audit Executives
CAD TRAININGS
Training Course on Credit Administration System in ZTBL
TRAINING OF NEWLY PROMOTED OFFICERS
2-Weeks Training Course for Newly Promoted Officers
F G
I Ii
TELLERS TRAININGS
Training Courses for Tellers
CLERICAL STAFF TRAININGS
Training Courses of Clerical Staff with Soft Skills Training Courses for Typists with IT-Applications
SUB TOTAL:-
Inland Trainings at Other Institutes GRAND TOTAL:-
NO. OF COURSES
1 9 5 7 4 2 1 1 2 3 3
70
2 8 2 1 2 2 2 13 70
NO. OF PARTICIPANTS
36 39 43 177 47 17 45 5 187 104 146 91 54 9 27 45 289 65 64
1490
170 1660
Internship Program Status
Sr.
No.
Internship Program Achievements
1.
Internship (without Stipend) for Students of various Universities/Institutions recognized by HEC.
2.
Internship Program for Law Graduates 3.
Internship for ACCA affiliates
Plan 2013 225 15 45
4.
Employees Education Program
10 Achievement Upto 31-08-2013 222 5 16 12
5.
Specialized Internship program 6 Student learning the Holy Quran at Iqra Academy
240 25 33 52
Training Need Assessment (For Officers of Head Office) 2013 - 2015
Training and Development Department has already conducted Training Need Assessment (TNA) for the field functionaries i.e. Officer Grade-III(OG-III) to Assistant Vice President (A.V.P) which has been accomplished successfully.
In order to keep up the required skills for officers in head office. The procedure is under process and will be initiated shortly.
Course Modules for 2013 to upgrade the skill of Field Functionaries
• • • • • • • • • • • • •
TRAINING COURSE (TNA BASED) ON SBP PRUDENTIAL REGULATIONS AND BRANCH OPERATIONS MANAGEMENT WITH E-MAIL APPLICATIONS FOR MANAGERS
How to Avoid Common Discrepancies / Irregularities in Branch Banking Operations with Special Reference to SBP Inspection Reports Related to Credit Operations.
ZTBL Instructions while entertaining, Processing, Recommending, Sanctioning and Disbursing the Loan Cases.
Crops Loan Insurance Scheme of ZTBL and their payments.
State Bank of Pakistan (SBP) Prudential Regulation of Branch Banking Operations.
State Bank of Pakistan (SBP) Prudential Regulation of Agri. Finance.
Recovery of Bank’s dues & its related issues – a complete guide etc Documentations required for initiating Court Cases, Legal Requirements/formalities.
How to Avoid Common Discrepancies in Branch Banking Operations:- 1) Account Opening and their Operations. 2) Western Unions Services. 3) Clearing collection Through NIFT. 4) Cash Management etc. 5) Various errors and common discrepancies found in Audit Report of Branch.
Monitoring of Books of Accounts through (DIMIS).
Reconciliation of Inter Branch Transaction & Settlement of Suspense/Sundry Accounts under PR-03. Know Your Customer (KYC), CDD, Anti-Money Laundering (AML/CFT Regulations R-1-R6).
Training Session on ERP-Self Service Module.
Electronic Mail: How to Create e-mail addresses. Using E-Mail Composing E-Mail, Basic E Mail Functions and How to Check.
3-DAYS TRAINING COURSE (TNA BASED) ON ANALYSIS OF REVENUE RECORD MATTERS FOR MCOS
• • • • • • • • Analysis of Revenue Record Matters:- Verifications of Agriculture Pass Book with Jamabandi, Khasra Girdawari, Mutation Register etc.
Charge Creation Certificate / Charge on Fard Jamabandi and its importance.
Lending Operations Processes in the Bank.
Types of Land ownership, different types of Books / registers constituting the record of rights. Important points to be considered while verification of Revenue Record.
Major Issues in Scrutiny of Revenue Record in different Province (KPK, Baluchistan, Punjab, Sindh and AK). How to handle it? Problems raised while entertaining, Processing, Recommending, Sanctioning and Disbursing the Loan Cases.
Training Session on ERP-Self Service Module/Leave Management.
Types of Securities and Recovery related issues – a complete guide etc
• • • • • • • • • • • • • • • • •
3-DAYS TRAINING COURSE (TNA BASED) ON BRANCH ACCOUNTING PREPARATION OF BALANCE SHEET, RECONCILIATION OF SUNDRY/SUSPENCE ACCOUNTS WITH SOFT SKILLS
Overview of Corporate Vision, Mission & Core Values of ZTBL. How to Avoid Common Discrepancies in Branch Banking Operations: Account Opening and their Operations.
Handling of Various Instruments.
Clearing collection & Remittance.
Cash Management etc.
Various errors and common discrepancies found in Audit Report of Branch.
Guidelines for opening of Bank Accounts under SBP Rules.
Inter - Branch Reconciliation & Settlement of Suspense/Sundry Accounts under PR-03. Centralized Pay Roll System of ZTBL. MS-Excel (Basic & Intermediate Level). Precautionary measures to be taken for safe guarding the security documents and preservation of permanent record of the Branches especially vouchers, output, Loan Ledger, Deposit /supplementary Ledgers etc. Statement of Affairs / General Ledger and its importance.
Discussion on Profit & Loss Accounts, Trial Balance, Financial Statement/Balance Sheet.
Preparation of Periodical returns / statements on quarterly & annual closing of Accounts of the Branches.
Preparation of Auto Vouchers, Posting, Production, Checking and submission of FOCs Reports to Head Office.
Introduction to Internet: How is the Internet Administered Intranet Network, LAN, and Popular Search Engines / Directories.
Electronic Mail: How to Create e-mail addresses and Basic E-Mail Functions
3-DAYS TRAINING COURSE (TNA BASED) ON AGRICULTURE LOANING SCHEMES TYPES OF SECURITIES WITH E-MAIL APPLICATIONS FOR MCOS
• • • • • • • • • • Loaning Policy and different Agriculture Loaning Schemes of ZTBL.
Types of Securities, documentations to be obtained, steps & precautions to be taken for verification of title and possession of the applicant etc Recovery of Bank’s dues & its related issues – a complete guide etc ZTBL, Instructions while entertaining, Processing, Recommending, Sanctioning and Disbursing the Loan Cases.
How to Avoid Common Discrepancies / Irregularities in Branch Banking Operations with Special Reference to SBP Inspection Reports Related to Credit Operations.
Interactive Session on Revenue Record Matters.
Crops Loan Insurance Scheme of ZTBL and their payments.
Training Session on ERP-Self Service Module.
Over view on State Bank of Pakistan (SBP) Prudential Regulations for Agricultural Financing.
Electronic Mail: How to Create e-mail addresses. Using E-Mail Composing E Mail, Basic E-Mail Functions and How to Check.
3-DAYS TRAINING COURSE (TNA BASED) ON RECOVERY POLICY, RECOVERY PROCEDURES AND TECHNIQUES SPECIALLY HANDLING SAM LOANS WITH SOFT SKILLS
• • • • • • • • • • Overview of Corporate Vision, Mission & Core Values of ZTBL. Recovery Policy / Procedures, Challenges ahead and way-out.
Training Session on ERP-Self Service Module.
MS-Excel (Basic & Intermediate Level). How the Non Performing Portfolio Effecting the Bank’s profitability – Issues and Remedies.
SAM Loans Current Policy and Procedure / incentive.
How to Contain SAM Loans:- Techniques, MIS and Data Handling of SAM Loans. Recovery of Bank’s Dues through Litigation.
Introduction to Internet: How is the Internet Administered Intranet Network, LAN, and Popular Search Engines / Directories.
Electronic Mail: How to Create e-mail addresses. Using E-Mail Composing E-Mail, Basic E-Mail Functions and How to Check.
TRAINING COURSE FOR SUPER USERS OF ERP-EBS MODULE
• • • • • • • • • • • • • • • • • • • • Fixed Assets Accounts Payable 1) Accounts Receivable 2) Budget Planning & Analysis.
Cash Management General Ledger, Sub-Ledger Accounting.
Users Profiles Management.
ERP-EBS, Self Service and Learning Management.
1) Compensation & Benefits.
2) Payroll.
Fixed Assets – Super Users of Services, F&A and Five Branches.
Accounts Payable – Super Users of Services, F&A and Five Branches.
Cash Management – Super Users of F& A Treasury, and Five Branches.
Accounts Receivable – Super Users of F&A Treasury, and Five Branches.
General Ledger & Sub-Ledger Accounting – Super Users from F&A Budget Planning & Analysis – Super Users from F&A and Five Branches.
Oracle HRMS and Payroll – Super Users of F&A and Five Branches.
1) Oracle HRMS : 2) Employees Profiles Management.
3) Employees Self – Service HR (Leave Management).
Career Development & Training. Functional & Analytical Reports and cLDMS/cDMS
• • • • • • • • • • • • • • • • • • • • • •
TRAINING COURSE ON ERP-HRMS MODULE, cLDMS/cDMS WITH E-MAIL APPLICATIONS
ERP-EBS, Self Service and Learning Management.
1) Oracle HRMS : 2) Employees Profiles Management.
3) Employees Self – Service HR (Leave Management) 1) Accounts Receivable 2) Budget Planning & Analysis.
Cash Management General Ledger, Sub-Ledger Accounting.
Users Profiles Management Career Development & Training. Functional & Analytical Reports and cLDMS/cDMS.
1) Compensation & Benefits. 2) Payroll.
1 ) Recruitment & Selection 2) Transfers & Postings ERP-EBS, Self Service and Learning Management.
Oracle HRMS:- Employees Profiles Management. Employees Self – Service HR (Leave Management).
Accounts Receivable 2) Budget Planning & Analysis.
Cash Management.
General Ledger, Sub-Ledger Accounting.
Career Development & Training. Functional & Analytical Reports and cLDMS/cDMS.
Recruitment & Selection. Transfers & Postings.
Compensation & Benefits. Payroll.
Users Profiles Management.
Electronic Mail: How to Create e-mail addresses. Using E-Mail Composing E-Mail, Basic E-Mail Functions and How to Check.
• • • • • • • • • • • • • • • • • • • •
TRAINING COURSE ON ERP-EBS, cLDMS/cDMS WITH E-MAIL APPLICATIONS FOR DEPUTY MANAGERS/ASSISTANT MANAGERS (OPERATIONS)
Fixed Assets.
Accounts Payable 1) Accounts Receivable 2) Budget Planning & Analysis.
Cash Management General Ledger, Sub-Ledger Accounting.
ERP-EBS, Self Service and Learning Management.
Users Profiles Management Career Development & Training. Functional & Analytical Reports and cLDMS/cDMS 1) Oracle HRMS : 2) Employees Profiles Management.
3) Employees Self – Service HR (Leave Management).
1) Recruitment & Selection. 2) Transfers & Postings.
Fixed Assets – Super Users of Services, F&A and Five Branches.
Accounts Payable – Super Users of Services, F&A and Five Branches.
Cash Management – Super Users of F& A Treasury, and Five Branches.
Accounts Receivable – Super Users of F&A Treasury, and Five Branches.
General Ledger & Sub-Ledger Accounting – Super Users from F&A and Five Branches.
Budget Planning & Analysis – Super Users from F&A and Five Branches.
Oracle HRMS and Payroll – Super Users of F&A and Five Branches.
Electronic Mail: How to Create e-mail addresses, E-Mail, Basic E-Mail Functions.
3 DAYS TRAINING COURSE ON ANALYSIS OF FINANCIAL STATEMENTS WITH SOFT SKILLS
• • • • • • • • • • Overview of Financial Statements.
Introductions of Financial Statements & Interpretation. Analysis of Financial Statements.
Cash Flow Based Lending, Cash Flow Analysis / Cash Flow Statements, Cash Control.
Statement of Affairs / General Ledger and its importance.
Inter – Branch Reconciliation & Settlement of Sundry/Suspense Accounts under PR-03.
Creation of Central Account Entries, Originating/Responding of Advices, Maintenance of record.
MS-Excel (Basic & Intermediate Level). Introduction to Internet: How is the Internet Administered Intranet Network, LAN, and Popular Search Engines / Directories.
Electronic Mail: How to Create e-mail addresses. Using E-Mail Composing E-Mail, Basic E-Mail Functions and How to Check.
3-DAYS TRAINING COURSE ON BRANCH ACCOUNTING PREPARATION OF BALANCE SHEET, RECONCILIATION OF SUNDRY/SUSPENCE ACCOUNTS WITH SOFT SKILLS
• • • • • • • • • • • • • • • • • Inter - Branch Reconciliation & Settlement of Suspense/Sundry Accounts under PR-03. Centralized Pay Roll System of ZTBL. Statement of Affairs / General Ledger and its importance.
Statement of Affairs / General Ledger and its importance.
MS-Excel (Basic & Intermediate Level). How is the Internet Administered Intranet Network, LAN, and Popular Search Engines / Directories.
Electronic Mail: How to Create e-mail addresses. Basic E-Mail Functions and How to Check.
How to Avoid Common Discrepancies in Branch Banking Operations: Account Opening and their Operations.
Handling of Various Instruments.
Clearing collection & Remittance.
Cash Management etc.
Various errors and common discrepancies found in Audit Report of Branch.
MS-Excel (Basic & Intermediate Level). Discussion on Profit & Loss Accounts, Trial Balance, Financial Statement/Balance Sheet.
Preparation of Periodical returns / statements on quarterly & annual closing of Accounts of the Branches.
Preparation of Auto Vouchers, Posting, Production, Checking and submission of FOCs Reports to Head Office.
Precautionary measures to be taken for safe guarding the security documents and preservation of permanent record of the Branches especially vouchers, output, Loan Ledger, Deposit /supplementary Ledgers etc.
4-DAYS TRAINING COURSE FOR TELLERS WITH SOFT SKILLS
• • • • • • • • • • • • Role As Teller: 1) Projecting Bank’s Image. 2) Customer Satisfaction. 3) Interpersonal / Communications Skills. Customer Expectation:- 1) Listening to Customers. 2) Being helpful and Tactful. 3) Avoiding Arguments.
Dealing with all Kinds of Customers:- 1) Elite Customers. 2) Difficult Customers. 3) Customers with Special Needs.
Cross Selling Opportunities Provided by Daily Transactions: 1) Knowledge about your Bank’s products & Services.
Managing Cash by Tellers:- 1) Opening of Cash. 2) Handling of Cash. 3) Categories of Currency Notes. 4) Sorting of Currency Notes. 5) SBP Penalties. 6) How to avoid Penalties.
Detection of Counterfeit Notes: Classification. 2) Cotton Paper. 3) Security Threads. 4) Embedded Features. 5) How to Sort a Counterfeit Currency. Handling Cash:- 1) Genuine and Counterfeit Currency. 2) Regulatory Compliance for Tellers. 3) How to get along with Co-workers, Supervisors & Managers.
Requisites of Valid Cheques (Negotiable Instrument Act 1881).
What is Cheque Fraud:- 1) Types of Cheque Frauds. 2) Signs of Bad Cheques. 3) Common Modus Operandi, 4) Prevention Tips against Cheque Frauds.
MS-Excel (Basic & Intermediate Level). Introduction to Internet: How is the Internet Administered Intranet Network, LAN, and Popular Search Engines / Directories.
Electronic Mail: How to Create e-mail addresses. Basic E-Mail Functions
3-DAYS TRAINING COURSE ON ERP-EBS, CLDMS/CDMS AND E-MAIL APPLICATIONS FOR MANAGERS FOR MANAGERS
• • • • • • • • • • • • • • • • • • • • • Fixed Assets Accounts Payable General Ledger, Sub-Ledger Accounting.
Cash Management 1) Accounts Receivable 2) Budget Planning & Analysis.
1) Oracle HRMS : 2) Employees Profiles Management.
3) Employees Self – Service HR (Leave Management).
1) Recruitment & Selection. 2) Transfers & Postings.
Users Profiles Management Career Development & Training. Functional & Analytical Reports and cLDMS/cDMS ERP-EBS, Self Service and Learning Management.
1) Compensation & Benefits. 2) Payroll.
Fixed Assets – Super Users of Services, F&A and Five Branches.
Accounts Payable – Super Users of Services, F&A and Five Branches.
Cash Management – Super Users of F& A Treasury, and Five Branches.
Accounts Receivable – Super Users of F&A Treasury, and Five Branches.
General Ledger & Sub-Ledger Accounting – Super Users from F&A and Five Branches.
Budget Planning & Analysis – Super Users from F&A and Five Branches.
Oracle HRMS and Payroll – Super Users of F&A and Five Branches.
Electronic Mail: How to Create e-mail addresses, Basic E-Mail Functions and How to Check.
3-DAYS REFRESHER TRAINING COURSE FOR AUDIT OFFICERS
• • • • • • • • • • • • Audit Planning & its execution.
Report Writing Skills – awareness about risks / exposure understanding.
General IT Controls Checklist Anti Fraud Techniques in Branches IT Risk Based Audit Techniques Lending Operations / Processes in the Bank Audit Checklist. Procedures for Settlement of Audit Para’s.
Checking of Revenue Records.
Techniques for Management Audit Prudential Regulations – Classification of loans as per SBP guidelines.
Overview of Risk Based Audit in Branches / Rating criteria for Branches.
Review performance
3-DAYS TRAINING COURSE FOR CLERICAL STAFF WITH SOFT SKILLS
• • • • • • • • • • • • Word Processing on MS Word Duties and Responsibilities of Typist / Clerical Staff.
Office Procedure, Maintenance of files, opening and closing procedure and their movement. Referencing and manner of submission of files, indexing, paging, Mail handling. Noting / Drafting on office files, self contained Note and Letters / Circulars etc.
MS-Excel (Basic & Intermediate Level). Typist of Vouchers and Daily Posting of Vouchers in the Books of Accounts and their safe custody. Maintenance of Books of Account and Balancing of Accounts.
Cash Handling:- Cash Scroll Register, Night Safe Register, Key Transfer Register Signature Verification, Detecting Counterfeit, Preventing Frauds, Principles of Deposit Balancing. Guidelines for opening of Bank Accounts etc.
Guidelines for opening of Bank Accounts under SBP Rules.
Effective Communication Skills:- Verbal Non Verbal, body Langue, Communication process, Barriers of communication, Listening Skills.
Written Communication Official Writing (Letters, memos), Usage of E-Mail (out look) Introduction to Internet: How is the Internet Administered Intranet Network, LAN, and Popular Search Engines / Directories.
Electronic Mail: How to Create e-mail addresses. Using E-Mail Composing E-Mail, Basic E Mail Functions and How to Check.
2-DaysTraining Course on Credit Administration System in ZTBL
• • • • • • • • • • Significance of Credit Administration System in the light of SBP instructions and contemporary banking practices.
Credit Administration : Concept, Evolution and Objectives Revenue Record Examination and other related issues.
Credit Administration vs. Credit Risk/ORR.
Pre and Post documentation of loan sanctioned/Payment of loans. Documents to be checked by CAD for pre and post recovery operations in the Branch.
Credit Administration: Job Responsibilities / Descriptions.
Different Loaning Schemes having different documentations pattern, rational and Prescribed Documentation.
Role of a Credit Administration in Branch Banking Operations and its importance.
Credit Administration: Prudent Documentation / Safe Keeping & Maintenance of Back up Record. State Bank of Pakistan (SBP) compliance & Prudential Regulations of Agri. Financing.
• • • • • • • • • • •
2-WEEKS BASIC TRAINING COURSE, ERP-EBS, cLDMS/cDMS WITH SOFT SKILLS FOR NEWLY PROMOTED OFFICERS
Role of MCO, Their Duties and Responsibilities, steps to be taken by an MCO during the course of his duties.
Principal of sound loaning and selection of viable borrowers for Bank’s Loans.
Land Revenue Act, 1961 LAP, Act 1973 Loaning Policy and Major Loaning Schemes of ZTBL.
Structure and duties of filed functionaries of revenue department. Introduction to Land Revenue, Jamabandi (Register Haqdaran), Khasra Girdawari, Mutation register, filed book and their importance, preparation, checking, authentication of these books and all allied matters. Checks and safeguards at the time of investigating the loan cases.
Agriculture Pass Book, Preparation, process, contents and accurate structure of Pass Book.
Verifications of Agricultural Pass Book from revenue record and precautions to be taken to avoid loans on fake pass book (Exercise) Vouchers and their importance, Debit Cash Voucher, Credit Cash Voucher, Transfer Voucher, input and output. Primary & Secondary Books/ Periodical Reports. Daily posting of vouchers in the books of Accounts i.e. Cash book, Cash scroll, day book, subsidiary and supplementary ledgers, loan ledgers, stitching, sealing, entry in vouchers register and their safe custody.
Types of Land ownership and types of tenants. Different types of Books / registers constituting the record of rights, Incorporation of transfer rights/ amendments and omissions in Revenue Record, How these changes are incorporated in the record of rights Important points to be considered by an MCO on the verification of Revenue Record.
• • • • • • • • • • • • • • Different types of books/registers constituting the record of rights, Incorporation of transfer of rights/amendments and omissions in revenue record. How these changes are incorporated in the record of rights, important points to be considered at the time of verification of revenue record Introduction to Internet: Internet Administered ,Network, LAN, Search Engines / Directories.
Electronic Mail: How to Create e-mail addresses. Basic E-Mail Functions and How to Check.
Fixed Assets, Accounts Payable, Cash Management, General Ledger, Sub-Ledger Accounting.
1) Oracle HRMS, 2) Employees Profiles Management. 3) Employees Self – Service HR (Leave Management).
1) Compensation & Benefits. 2) Payroll.
Functional & Analytical Reports and cLDMS/cDMS.
How to calculate, Loan Appraisal Fee/Postal Charges & self contribution. Appraisal and report writing for loan cases.
Pre & Post Sanctions Documents. Inter-Branch reconciliation & Settlement of Sundry/Suspense Accounts under PR-03.
Centralized Pay Roll System of ZTBL.
MS-Excel (Basic & Intermediate Level). ZTBL, Instructions while entertaining, Processing, Recommending, Sanctioning and Disbursing the Loan Cases.
Types of Securities, documentations to be obtained, steps & precautions to be taken for verification of title and possession of the applicant etc
• • • • • • • • • • • • Recovery of Bank’s dues & its related issues – a complete guide etc 1) Recruitment & Selection. 2) Transfers & Postings.
Users Profiles Management Fixed Assets, Accounts Payable, Fixed Assets – Super Users of Services, F&A and Five Branches. Accounts Payable – Super Users of Services, F&A and Five Branches. Cash Management – Super Users of F& A Treasury, and Five Branches. Accounts Receivable – Super Users of F&A Treasury, and Five Branches. Learning Management. General Ledger & Sub-Ledger Accounting – Super Users from F&A and Five Branches. Budget Planning & Analysis – Super Users from F&A and Five Branches. Oracle HRMS and Payroll – Super Users of F&A and Five Branches.
1) Accounts Receivable 2) Budget Planning & Analysis.
Process of Account Opening in the light of new Prudential Regulations.
Inter Bank Settlements through NIFT and PRISM.
Main Books of Accounts, Day Book, General Ledger, Cash Scroll etc. and Subsidiary Books of Accounts, Sundry Suspense Ledger, Income Exp. Ledgers etc.
Maintenance of Staff Advances Register, Deposit Ledger, Loan Ledgers, Income/Expenses, Assets / Liability Ledger, Dead Stock Articles Registers, etc. Statement of Affairs.
State Bank of Pakistan (SBP) Prudential Regulations of Branch Banking Operations (Agri. Financing).
Know Your Customer (KYC), CDD, Anti-Money Laundering (AML). Guidelines of State Bank of Pakistan.
One Day Workshops in ZTBL Zones (Disaster Recovery and Business Continuity Plan(DR&BCP), Revenue Record Matters(RRM) for Selected Categories of Officers
• Conceptual understanding of Disaster Risk Management.
• Implementing Disaster Avoidance.
• Business Impact Assessment (BIA) • Designing Recovery Solutions.
• Establishing a Disaster Recovery Site.
• Selecting Backup & restore Strategies.
• Perception and understanding of participants about Natural and human induced disasters.
• Approaches and classification of Risk Management in banking Sectors.
• Banking Risk, Business Continuity and Recovery Plans.
• Analysis of Revenue Record Matters:- Verifications of Agriculture Pass Book with Jamabandi, Khasra Girdawari, Mutation Register etc.
• Charge Creation Certificate / Charge on Fard Jamabandi and its importance.
• Lending Operations Processes in the Bank.
External Speakers/ Resource Person
Sr. No Name/Designation Address Subject/Specialization
1.
.
1 Mr. Wasimullah, Director, Staff College, National Bank of (NBP) 0321-5334533 9206827 Implementation & strengthening of Controls, State Bank of (SBP) guidelines.
Effective Internal Credit Risk Management System (ICRMS).
Internal 2.
3.
4.
5.
Mr. Fahad Saeed, MBA (Finance)/ ACCA, Diploma in Risk Management/ MS Office, OGDCL, HQ, 0300-5067822 Cash Flow Based Lending, Cash Flow Analysis / Cash Flow Statements, Cash Control.
Risk Management.
Internal control - Banking Operations.
7Cs of effective Communication.
Dr. Muhammad Ashraf, Ex Director General, NARC.
Tell No.0300-8506390 Mr.
Butt, Atique-Ur-Rehman Assistant Vice President, NBP, G-6/3 Mr. Muhammad Azam, Ex AD (Guest Speakers) Area of Specializations: Agronomy Rice Wheat Production System Precision Crop Management Constraint in Production Resource Conservation Technologies.
State Bank of (SBP). Prudential Regulations of Branch Banking Operations.
Know Your Customer (KYC), CDD, Anti-Money Laundering (AML). Guidelines of State Bank of Revenue Record Matters
Sr. No
6.
Name/Designation Address Subject/Specialization
Mrs. Hina Maqsood, Programme Officer Training, HR Development Network Cell # 0333-5334818 Maximizing Leadership Potential by Exploring your Managerial Skills.
Effective Customer Services Relationship Management in a current Services Based Banking Environment.
Effective Written Communication Skills.
7.
8.
Mr. Mudayyar Hussain Naqvi, Assistant Vice President/ Member Directing Staff (MDS), NBP, G 6/3, Mr. Arif Azam, Ex- Chief Manager State Bank of (SBP) 0333-5757672 • • • • Complaints & Inquiry Procedure – Duties & Responsibilities of Inquiry Officer, Conduct of Inquiry and guidelines thereto.
Detection Techniques of Fraud, Forgery & Impersonation.
Effective Customer Services Relationship Management in a current Services Based Banking Environment.
Anti-Money Laundering (AML), Customer Due Diligence (CDD) / Know Your Customer (KYC), reporting of suspicious transactions/Currency Guidelines of Sate Bank of (SBP).
Transactions.
Managing Cash by Tellers:- 1) Opening of Cash. 2) Handling of Cash. 3) Categories of Currency Notes. 4) Sorting of Currency Notes. 5) SBP Penalties. 6) How to avoid Penalties.
Detection of Counterfeit Notes: Classification. 2) Cotton Paper. 3) Security Threads. 4) Embedded Features. 5) How to Spot a Counterfeit Currency.
Dealing with all Kinds of Customers:- 1) Elite Customers. 2) Difficult Customers. 3) Customers with Special Needs.
Internal Speakers/ Resource Person of ZTBL
Sr.
No.
1.
2.
3.
Name / Designation /Department Subject / Specialization
Mr.
Khalid Mehmood (Recovery & SAM Division) Gill, EVP Mr. Naseer Pervaz Qureshi, EVP, Information System Division 9252755 Mr. Muhammad Khalid Zia, AEVP, Credit Division 1) 2) 3) 4) Recovery Policy / Procedures, Challenges ahead and way-out.
How the Non Performing Portfolio Effecting the profitability – Issues and Remedies.
Bank’s SAM Loans Current Policy and Procedure / incentive.
How to Contain SAM Loans:- Techniques, MIS and 5) Data Handling of SAM Loans.
Recovery of Bank’s Dues through Litigation.
Oracle HRMS and Payroll Branches.
Fixed Assets – Super Users of F&A and Five – Super Users of Services, F&A and Five Branches.
Accounts Payable Five Branches.
– Super Users of Services, F&A and Cash Management Five Branches.
– Super Users of F& A Treasury, and Accounts Receivable – Super Users of F&A Treasury, and Five Branches.
General Ledger & Sub-Ledger Accounting Five Branches.
– Super Users from F&A and Five Branches.
Budget Planning & Analysis – Super Users from F&A and 1.
2.
3.
Lending Operations / Processes in the Bank.
How to Avoid Common Discrepancies / Irregularities in Branch Banking Operations with Special Reference to SBP Inspection Reports Related to Credit Operations.
Crops Loan Insurance Scheme of ZTBL and their payments.
4.
5.
6.
7 8
Rana M. Zafar Iqbal Khan, SVP, Services Law Matters Department,
Mr. Sabah Mufti, SVP Credit Policy Department 9252712
Documentations required for initiating Court Cases, Legal Requirements/formalities.
Mr.
Shahid, Muhammad Department.
AVP, 0333-5107903 Hameed Recovery Mr. Khalid Mehmood Aslam, AVP (HROD) Mr. Muhammad Inayat, AVP Zonal Office, 0333-5169742 4. Crops Loan Insurance Scheme of ZTBL and their payments.
1.
Recovery Policy / Procedures, Challenges ahead and way 2.
3.
out.
Recovery of Bank’s Dues through Litigation.
SAM Loans Current Policy and Procedure / incentive.
4.
5.
1.
2.
3.
Pre and Post documentation of loan sanctioned/Payment of loans. Documents to be checked by CAD for pre and post recovery operations in the Branch.
Checking of Revenue Records Matters.
Duties and Responsibilities of Senior Assistant/Clerical Staff.
Office Procedure, Maintenance of files, opening and closing procedure and their movement.
handling.
Referencing and manner of submission of files, indexing, paging, Mail Noting / Drafting on office files, self contained Note and Letters / Circulars etc.
1.
2.
3.
4.
5.
1. Lending Operations / Processes in the Bank.
2. ZTBL Instructions while entertaining, Processing, Recommending, Sanctioning and Disbursing the Loan Cases.
3. How to Avoid Common Discrepancies / Irregularities in Branch Banking Operations with Special Reference to SBP Inspection Reports Related to Credit Operations.
Main Books of Accounts, Day Book, General Ledger, Cash Scroll etc. and Subsidiary Books of Accounts, Sundry Suspense Ledger, Income Exp. Ledgers etc.
Statement of Affairs.
Vouchers and their importance, Debit Cash Voucher, Credit Cash Voucher, Transfer Voucher, input and output. Primary & Secondary Books/ Periodical Reports.
Daily posting of vouchers in the books of Accounts i.e. Cash book, Cash scroll, day book, subsidiary and supplementary ledgers, loan ledgers, stitching, sealing, entry in vouchers register and their safe custody.
Maintenance of Staff Advances Register, Deposit Ledger, Loan Ledgers, Income/Expenses, Assets / Liability Ledger, Dead Stock Articles Registers, etc.
9
10 11.
12.
13.
14.
15.
Mr. Rafiq Ahmed, AVP (P&RD)
Khawaja Shafique AVP/Manager, H.O. Branch, .
5250782 Mr. Tariq Mehmood, OG-I HROD Ahmed, 0333-
Word Processing on MS Word. MS-Excel (Basic & Intermediate Level). Internet & Electronic Mail, E-Mail 1.
Dealing with all Kinds of Customers:
- 1) Elite Customers. 2) Difficult Customers. 3)
2.
Customers with Special Needs.
Cash Handling
:- Cash Scroll Register, Night Safe Register, Key Transfer Register 3.
4.
Signature Verification, Detecting Counterfeit, Preventing Frauds.
Guidelines for opening of Bank Accounts under SBP Rules.
Vouchers and their importance, Debit Cash Voucher, Credit Cash Voucher, Transfer Voucher, input and output. Primary & Secondary Books/ Periodical Reports.
5.
6.
7.
Daily posting of vouchers in the books of Accounts i.e. Cash book, Cash scroll, day book, subsidiary and supplementary ledgers, loan ledgers, stitching, sealing, entry in vouchers register and their safe custody.
Cross Selling Opportunities Provided by Daily Transactions:-
your Bank’s products & Services.
1) Knowledge about Types of Vouchers and Daily Posting of Vouchers in the Books of Accounts and their 8.
9.
10.
11.
safe custody. Maintenance of Books of Account and Balancing of Accounts.
Main Books of Accounts, Day Book, General Ledger, Cash Scroll etc. and Subsidiary Books of Accounts, Sundry Suspense Ledger, Income Exp. Ledgers etc.
Maintenance of Staff Advances Register, Deposit Ledger, Loan Income/Expenses, Assets / Liability Ledger, Dead Stock Articles Registers, etc.
Ledgers, Discrepancies in Branch Banking Operations:- 1) Account Opening and their Operations. 2) Western Unions Services. 3) Clearing collection Through NIFT. 4) Cash Management etc. 5) Various errors and common discrepancies found in Audit Report of Branch.
Montoring of Books of Accounts through (DIMIS).
Word Processing on MS Word. MS-Excel (Basic & Intermediate Level). Internet & Electronic Mail, E-Mail General IT Controls Checklist Mr. Muhammad Adnan Hashmi, OG-I (IT Audit) 9253173 & 2002110 Khawaja Mohammad Ali, Senior IS Officer IT-SD 0333-2104291 Mr. Javaid Iqbal Niazi, Manager IT-QAD 2002385 0321-5305363 Mr. Nahidullah Khan, Architect Manager (IT-SDD) 0333-2127883 200274 IT Risk Based Audit Techniques Fixed Assets, Accounts Payable,
Fixed Assets Accounts Payable, Cash Management
– Super Users of Services, – Super Users of F& A Treasury,
Accounts Receivable, General Ledger & Sub-Ledger Accounting, Budget Planning & Analysis and Oracle HRMS and Payroll.
1) Oracle HRMS: - 2) Employees Profiles Management.
3) Employees Self – Service HR/Leave Management.
4Training Session on ERP-Self Service Module.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
Mr.
Zulfiqar Leader/Sr.
Haider, Programmer SDD)0300-6698541 2002274 Team IT 1) 2) Accounts Receivable 2) Budget Planning & Analysis.
) Recruitment & Selection. 2) Transfers & Postings.
Career Development & Training. Functional & Analytical Reports and cLDMS/cDMS
General Ledger, Sub-Ledger Accounting. Cash Management.
Mr. Qaiser Hassan Awan, Team Leader / Sr.
Programmer IT SDD0333-5122898 2002102 Mr. Aamir Hussain Butt, Operating System Admn.
Deptt.) 0333-5209902 (IT-Operation Mr. Usman Muzaffar, Sr. DBA IT Ops.0321-7661234 2002387 Mr. Samiullah Sohail, Sys. Dev. IT-SDD. 0321-6434244 Mr. Abdul Saeed, IT –Support Officer, IT-Operations Department 0333-5104260 2002123 Mr. Asif Jillani, System Develper, IT-SDD, 03005330924 Mr. Farooq Azam, QA A, IT-SDD 0321-539339120022407 Mr. Fareed Shafqat, OG-I, IT-SDD 0300-5264468 Mr. Wali Hashim, QAO, IT-QAD 0300-5306449 20022407 Mr.Abdul Hameed, DBA IT-Ops 0333-5587318 & 2002387 Internet & Electronic Mail: How to Create e-mail addresses. Using E-Mail Composing Check.
and cLDMS/ cDMS Accounts Payable Cash Management 1) 3)Employees Self E-Mail, Basic E-Mail Functions and How to Users Profiles Management.
Learning Management AND Career Development & Training.
Functional & Analytical Reports.
ERP-EBS, Self Service and Learning Management.
Career Development & Training. Functional & Analytical Reports Oracle HRMS: - 2) Employees Profiles Management.
– Service HR (Leave Management).
Recruitment & Selection. 4) Transfers & Postings.
ERP-EBS, Self Service and Learning Management.
Training Session on ERP-Self Service Module.
General Ledger, Sub-Ledger Accounting.
Users Profiles Management.
Contents Reflective Certificate of Training
MR.SHAHMIR AWAN, PP.NO. 15825, AVP/MANAGER, ZTBL, GOLARCHI BRANCH, HYDERABAD ZONE Has attended ERP-EBS, cLDMS/cDMS and E-Mail Applications for Managers
W.E.F 8-07-2013 to 10-08-2013
CONDUCTED AT
Muhammad Yousaf
ZTBL, STAFF COLLEGE, ISLAMABAD FROM:July 8,2013 TO July 10, 2013
Ghulam Rasool
3-DAYS TRAINING COURSE ON ANALYSIS OF FINANCIAL STATEMENTS WITH SOFT SKILLS
W.E.F 8-07-2013 to 10-07-2013
• • • • • • • • • • • Overview of Financial Statements.
Introductions of Financial Statements & Interpretation.
Analysis of Financial Statements.
Cash Flow Based Lending, Cash Flow Analysis / Cash Flow Statements, Cash Control.
Statement of Affairs / General Ledger and its importance.
Creation of Central Account Entries, Originating/Responding of Advices, Maintenance of record.
Inter – Branch Reconciliation & Settlement of Sundry/Suspense Accounts under PR-03.
MS-Excel (Basic & Intermediate Level).
Hand on Practice (MS-Excel).
Introduction to Internet: How is the Internet Administered Intranet Network, LAN, and Popular Search Engines / Directories.
Electronic Mail: How to Create e-mail addresses. Using E-Mail Composing , E-Mail, Basic E-Mail Functions and How to Check.
(Course Coordinator )