Transcript RCAF Log -14 Nov 2012
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Morale and Welfare
Presentation to the RCAF Logistics Conference Commodore Mark B. Watson 14 November 2012
CFPFSS = MORALE AND WELFARE
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Agenda
• • • • •
Introduction NPP Governance and DGPFSS organization Vision, priorities, and strategy Programs, services, and activities Initiatives
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NPP Governance
• • • •
Full Governance assigned to CDS; Authorities Delegated to DGPFSS as Managing Director of NPP; NPP Board serves as an advisory board:
–
Provides stakeholder input to CDS;
– – –
Strategic plans, policies and direction; NPP investments; Approval of audited financial statements;
NPP Board and AFC engagement is key - NPP is a “Chain of Command” Responsibility;
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Organizational View
Chief of the Defence Staff Chief Military Personnel CEO NPF Managing Director NPP DGPFSS M&W Coordination Non-Public Staff of NPF Public ASD (delivery by NPP ) NPF HR (VP HR) Pers Fin Svcs (Pres SISIP Financial Services) NPP IM/IT(CIO) (CFO) Retail Svcs (Pres CANEX/ NATEX) Pers Support Prog (C PSP) & Family Services Program CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Casualty Support Management (DCSM) 5
CFPFSS: 5,600* NPF 253 CF 153 PS (* 40% CF affiliation)
The Defence Team
5,600 NPF Public Servants 65,000 Reg Force 25,000 Res Force 28,000 CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 6
Scale of Operations
NPP Net Worth / Publicly Funded Expenditures FY2011-12 DCSM ($26M) C108 ($25M) C109 ($88M) } Public Funds Base / Wing / Reserve Unit Funds ($77M) Central Fund ($124M) Messes ($24M) Assistance Fund CFPAF ($17M) SISIP Financial Services ($280M) CANEX Retail ($52M) SISIP FS 2011-12 Revenues: $77M CANEX 2011-12 Revenues: $135M Total $713M (19.5% Public / 80.5 % Non-Public) CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 7
Canadian Forces Central Fund
• •
Sources
–
Investment revenue
– –
CFCF loan interest Proceed from Base closures
– –
Fees Donations Distributions
–
CFCF loans
– –
Capital Projects CBA interest payments
– –
Subsidies to HR, Accounting and IM/IT service delivery Grants to Base/Wing Funds
–
Any other purpose approved by CDS CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 8
Canadian Forces Central Fund
696 1,126
CFCF REVENUE FY 31 Mar 2012
1,042 4,824 Investment Loan Interest Mission Closure Fees 5,992
CFCF EXPENDITURES FY 31 Mar 2012
3,288 996 2,124 CBA Int. Dist.
CFCF Mgmgt Programs Support Svcs
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My Vision
Make CFPFSS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:
One Community, One Million Strong
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One Community – One Million Strong
• •
Our community services approach is still rooted in the CF – base structure of the 1950s
–
NPP was central to the success of the CF communities of the 1950s and will need to be central to any future successful CF community model
–
Underutilized today; capacity to be powerful enabler A Key Assumption
–
Former CF members want to belong – want to maintain their CF affiliation
•
Building on this desire will strengthen the CF community
•
A key element of the US model is that retired personnel remain vital to and are valued by the military community 11 CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES
Priorities
•
Empowerment
–
Increased local authority/delegations;
– –
Increased consultation with B/W Comds; and Greater autonomy over local, (legal) morale & welfare initiatives.
•
Branding
–
NPP Education, Training, and Certification Courses to improve
– –
governance and knowledge throughout the Chain of Command; More holistic and coherent marketing and congruent communication strategy to increase CF-wide awareness of the breadth of available programs and services; and Name and Logo change and better connection to military life and heritage within Staff of the Non-Public Funds Canadian Forces CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 12
Priorities
•
Synergy
–
Organizational review;
–
Continued development and integration of DMFS, DQOL and
–
Dependent Education Management; and Leverage technology for greater effect, cost benefit and immediacy of impact .
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Programs and services
About CFPFSS Video
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PSP
Operations at Bases/Wings
• 36 • 4,200+ PSP Managers Full time PSP staff
Deployment Support
• 12 years • 1,600 • 32 (2000-2012) PSP MW staff deployed Rotations served in Bosnia, Afghanistan, Haiti, Ships
Messes
• 100 Regular Force
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PSP
Sports
• 20,000 • 91 • 18 • 14 • 210 • 115 Intersection sport competitors Regional competitions – 3,500+ competitors National competitions – 1,800 competitors CF CISM teams Individual CISM athletes CF athletic trainers
Recreation
• 400,000 • 42,000 • 700 • 325 • 100 • 33 • 17 • 14 Annual registrations in recreation programs Recreation memberships Different types of recreation programs DND facilities used Special events - 60,000 in attendance Community gateway web sites - 20,000 hits monthly CF Newspapers - 80,000 circulation CF Golf Clubs
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SISIP FINANCIAL SERVICES
Results 2011
141,042 lives insured under Term Life insurance plan with $27.8B in coverage; and $38.5M paid to beneficiaries 100,850 CF personnel protected Long Term Disability $71.2M in support paid under the Vocational Rehabilitation Program 6,805 Financial Planning clients with $187.4M invested 3,845 CFGroupRSPclients with $128M invested 6,498 CF members educated on personal financial money management 9,090 financial counselling appointments held
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SISIP FINANCIAL SERVICES
2011 Contributions - $3,192,500 $2,720,650 > Morale and Welfare $362,350 > Other NPP activities $100,000 > Volunteers Recognition Program
Highlights 2012
72 Vocational Rehabilitation Program briefings held for 2,643 participants 17,579 participants attended 209 Canadian Forces Severance Pay briefings
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CANEX/NATEX
Unit of the Canadian Forces with the Mission:
• Ensure the availability of competitively priced goods and services to satisfy customers and generate revenue.
Programs:
• The Personal Insurance • Home Heating Oil Rebate Program • No Interest Credit Plan • Club XTra Loyalty Program
National Partnerships
• Tim Horton’s • Aramark (food service) • Subway • OK Tire • Best Vendors (vending)
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CANEX/NATEX
CANEX/NATEX Outlets: CANEX Concessions: 46 183 CANEX/NATEX Employees: 750 Annual Average Transactions: 4.4 Million • •
Sales and Contributions
Annual Average Sales CANEX/NATEX: $135M to $150M Annual Average Morale & Welfare Contributions CANEX/NATEX: $4M • • • •
Online offering
WYN (what you need): Primarily for deployed Members Support our Troops (SOT): Clothing and Accessories Jewellery (Bellecour) Flowers (Pinkerton)
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Military Family Services
Enabling a mission-ready Force by addressing the challenges faced by CF members and their families that result from military service.
Military Family Support
•3 access points: - 43 Military Family Resource Centres (MFRCs) - Family Information Line, 1-800-866-4546 www.familyforce.ca
•MFSP policy development, resilience and engagement
Dependent Education
•Compensation and benefit programs for families •DND Dependent Schools Overseas Education Programs •Departmental Foreign Service Education and Military Education Allowances/Entitlements
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DCSM / JPSU
OSISS Joint Speakers’ Bureau PEER SUPPORT Soldier On HOPE Client Services Liaison with Service Partners ADMINISTRATIVE SUPPORT Injured Soldier Network Return to Work Policy drafting National Military and Cemetery validation AND MORE … CF Transition Program Transition for ill and injured TRANSITION CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES
DCSM / JPSU
Personnel Currently being Tracked by JPSU
Posted Supported (not posted)
Posted to JPSU Supported by JPSU (but not posted)
Total 1,710 3,032 4,742 CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 3
Support Our Troops Video
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Internal Charitable Funds
• • – –
Support Our Troops Fund is umbrella for:
• •
Military Families Fund – linked to conditions of service $4M dispersed to >1,000 members/families Soldier On Fund – contributes to a healthy, active lifestyle $1.1M dispersed to 350 members/families and a wide range of programs funded
– •
Hospital Comforts Fund - basic amenities for hospitalized members $85K dispersed annually to >300 members
– •
Op Santa Claus - gift for every CF member deployed over holidays Gifts delivered to 1,600 deployed members
– – – –
Canadian Forces Personnel Assistance Fund
: Minor Disbursement Program - $36K to 230 members Education Assistance Loan Program - $2.2M to 570 members Self Improvement Loan Program - $9M to 2,750 members Financial Distress Program - $900K to 150 members CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 26
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Support Divisions
Category
0.2% 19.5% CAT I CAT II CAT III
Status
18.6% 39.5% CASUAL PART-TIME
EMPLOYEE DEMOGRAPHICS 2012
80.3% 41.9% FULL-TIME
•
Gender of Employees
62.5% Females / 37.5% Males
•
Multigenerational Workplace
– Average Age : 38 years – Employees under 18 : 5.6% – Youngest Employee: 12 years (Camelot) – Employees over 66: 2.2% – Oldest Employee: 82 years (Golf course)
•
Employee Retention
- Average Years of Service: 6 years - Longest Serving employee: 40 years
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COMPLEXITIES
•
Unionized Employees
: 27.1% •
Dynamic Military Affiliation
: 40%
Serving, Retired, Family
•
Diverse Range of Occupations
Financial Planner ↔ Barn Supervisor Clerk/Cashier ↔ Meat Wrapper
•
Distributed >70 locations in Canada, US, Europe, Deployed Operations
•
T4 / Relevé Generated in 2011:
T4s: 7,134 / Relevé 1: 1,155
8,289
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Non-Public Property (NPP) Information Management/Information Technology IS Division Mission
To support CFPFSS HQ, B/W Comds, CANEX, SISIP FS, PSP and MFS/DQOL in their role of enhancing
the morale and welfare of the military community
through the planning, provision, control and maintenance of cost-effective NPP IM/IT services & solutions. Application Development Data Management/ Architecture Business Analysis IM/IT Security
NPP IM/IT
IT Procurement IT Support Services IT Training Technical Writing Network Operations Systems Management Project Management Quality Assurance
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NPP IM/IT – Morale and Welfare Support-Focused
42 CANEX Outlets 100+ PSP Messes 19 SISIP FS Offices Community Centres/Gyms
NPP IM/IT
MFRCs, Golf Courses & Others
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IM/IT CONTRACTING
• IAW CDS Delegation of Authority, IS Division approval is required for all NPP IM/IT acquisitions (
IM/IT items include all HW, SW, IM/IT Services and Personnel)
Integrity of network Efficiency and economy of support Best value
• No local authority to establish ‘rogue’ networks or applications
Every equipment, application, network site must be either Public or Non public (NPP)
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Initiatives
DFit.ca
10,000 hits since 11 Oct 12 CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 34
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*logo includes link to video: Project FORCE raises bar for Canadian Forces fitness. Army News. 17 Jul 2012.
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PHASE 1
Job Analysis (What is the job?) SET-UP OF PMT LITERATURE REVIEW POST MISSION SURVEYS POST MISSION INTERVIEWS MISSION PLANNING FOCUS GROUPS
PHASE 2
Physiological Measurements (What are the demands?) TASK SPECIFIC FOCUS GROUPS PHYSIOLOGICAL MEASUREMENTS (lab) PHYSIOLOGICAL MEASUREMENTS (Field) REFINEMENT OF TASK LIST & DEMANDS
PHASE 3
Test & Standards development (How should we test them?) PILOT STUDY (lab) FIELD DATA COLLECTION (7 locations) DATA ANALYSES DETERMINATION OF STANDARDS ADVERSE IMPACT ANALYSES FINAL TEST BATTERY OPTIONS
13 Common, essential tasks
Jan 2011
6 CF Common & physically demanding Tasks
Apr 2012
Options for new CF Physical Fitness Evaluation
Dec 2012
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Phase 1
Job Analysis
Phase 2
Physiological Measurements
Phase 3
Test & Standards Development What is the job?
13 CF Common, essential & physically demanding tasks identified What are the demands?
How should we test them?
6 CF Common tasks quantified 3 Options for new CF fitness evaluation AFC approval (Jan 2011) AFC approval (Apr 2012) AFC (05 Dec 2012)
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SIMPLE SIMULATIONS TEST
1.
•
Sand Bag Lift std: 3 min 30 s
30 consecutive lifts of a 20 kg sand bag to a height of 91 cm, alternating between left and right sand bags separated by 1.25 m.
2.
•
Loaded Shuttles std
:
5 min 21 s
Using the 20 m lines, complete ten 20 m shuttles alternating between a loaded shuttle with a 20 kg sand bag and unloaded shuttles, for a total of 400 m.
3.
•
20m Rushes std
:
51 s
Starting from prone, complete two 20 m shuttles sprints dropping to a prone position every 10m, for a total of 80 m.
4.
•
Sand Bag Pull std
:
complete
Carry one 20 kg sandbag and pull four on the floor over 20 m without stopping .
Pros • • • • • Looks/feels like the job Minimal equipment (sand bags) Objective testing Equal total physical work for all Functional movements Cons • Training requirement for assessors
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MFS Current Initiatives
• Access to Non-Emergency Military Family Health Care • Military Family Mental Health • Military Family Special Needs • CF Living Accommodation Policy • Deployment Support • Continuity of Education and Employment for Military Families • Mentor to the National Military Family Council • Stakeholder Engagement
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NPP Outreach & Sponsorship
• • • • • • •
SOT Program/Fund is attracting significant contributions from Canadians: Individual Donations of dollars and products/services ; Proceeds from Third Party Events; and Contributions from events/campaigns held by Charitable Organizations (True Patriot Love, Canada Company and Wounded Warrior).
• • •
As number and complexity of events increases: There are greater demands for DND/CF support; There is little adherence to policy provisions; and There are diminishing efforts to align with CF priorities .
Some external organizations competing with NPP “charities”; Opportunity to increase sponsorship of NPP programs, activities and events, at national and local levels, but policy is being rewritten. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 45
CF Appreciation Program
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CFOne Card
• •
Two Objectives
–
Provide confirmation that an individual is a member of the “One Community - One Million Strong”
–
Provide access to programs, services, and facilities
Multi-Phased Approach
– – –
Spring 2013 – CF Appreciation Program, CANEX Loyalty Program, Military Family ID Fall 2013 – Base, Wing, Unit Recreation Membership Spring 2014 – Messes, Clubs and Activities 47 CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES
CANEX/NATEX
Initiatives:
• E-Retailing
• Developing an online E-Retailing strategy to augment existing store operations.
• Elite line of clothing and accoutrement’s
• Developing a consolidated and centralized retail offering instore and online of Canadian Forces memorabilia, clothing and accoutrements. •
Infrastructure Modernization
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QUESTIONS?
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SISIP FINANCIAL SERVICES
Manuge Class Action
May 2012 - Federal Government did not appeal the Federal Court’s ruling and entered into negotiations. These negotiations are ongoing, and will require the approval of the court before a final settlement is reached.
June 2012 – Pension Act Offset eliminated from all active claims Nov. 2012 – Benefits reactivated (without prejudice) for zero sum client with the removal of the Pension Act Offset CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 50