Transcript ESM Information Pack

Systems and Service Management
Systems Management Introduction
Aug 2013
Product Management
Draft v1
ESM Functional Architecture – Level 0 & 1
Notification
Service Mgt
Automation
Control Mgt
CMDB
Capacity Mgt
S
o
Rosta Mgt
Incident
Problem
Visualisation
Change
Visualisation
Visualisation
Visualisation
f
t
Rota Mgt
Request
tbd
tbd
Run-book
Reporting
Reporting
Capacity
Planning
Workflow
Engine
Service
Control
Reconciliatio
n
Capacity
Simulation
Data
Adapter
Event
Control
Event
Adapter
Monitoring
Control
w
a
r
Message
Delivery
Business Service Mgt
Business
Dashboard
SLA
Event
Adapter
tbd
M
Data
Adapter
tbd
Operations
Control
Event Mgt
Event
Visualisation
Event
Enrichment
Event
Filtering
Event Deduplication
Event
Correlation
Event
Adapter
e
Cost Control
a
Data Mgt
n
a
g
e
Asset Mgt
m
Performance &
Analytics
e
n
Visualisation
Reporting
Visualisation
License Mgt,
Asset Mgt
Analytics
Engine
t
Element Mgt
Log Mgt
Systems Monitoring
Web App
Monitoring
APM
Network
Mgt
Batch Job
Mgt
Asset
Discovery
Remote
Task
Execution
Visualisatio
n
Visualisatio
n
Message
broker
Visualisatio
n
Visualisatio
n
Visualisatio
n
Visualisatio
n
Visualisatio
n
Search
Alerting
Filtering
Record &
Replay
Transactio
n Mgt
Alerting
Manageme
nt
Manageme
nt
Visualisatio
n
Indexing
Recovery
Action
Detection
Detection
Detection
Detection
Detection
Discovery
Connectio
n
2
Product Mapping
Notification
xMatters
Criticall
Snow
Products are positioned based on functional fit.
Service Mgt
Automation
HP Service
Manager
BMC
Remedy
IBM
MRO
Control Mgt
Capacity Mgt
CMDB
None from
Big 4
HP
tbd
BMC
Orchestratio
n
Optumis
BMC
Snow
CRIP
HP
Ops Mgr
BMC
SIM
CA Service
Ops Mgr
IBM
Netcool
Snow
BSM
NetIQ
MO
BMC
f
t
w
CA
a
r
CA
Automation
Business Service Mgt
S
o
CA Service
Desk
HP Ops
Orchestratio
n
e
tbd
NetIQ MO
M
IBM
Netcool/Imp
act
a
tbd
n
a
g
Snow
e
Event Mgt
Asset Mgt
Puppet
HP
Ops Mgr
BMC
BEM
CA Service
Ops Mgr
IBM
Netcool
Snow
EM
MoogSoft
m
Performance &
Analytics
e
n
Chef
HP, BMC
Netuitive
tbd
tbd
t
Element Mgt
Log Mgt
Systems Monitoring
Web App
Monitoring
APM
Network
Mgt
Batch Job
Mgt
Asset
Discovery
Remote
Task
Execution
Splunk
BMC Patrol
CA
Nimsoft
BMC, CA,
HP, IBM
CA Wily,
Precise
CA
Spectrum
BMC, CA,
Orsyp
BMC, HP
Logstash
Xymon
Zabix
New Relic,
Pingdom
New Relic,
AppDyn
Xymon
tbd
tbd
tbd
Logly
New Relic
Cloudwatc
h
Keynote
Boundary
tbd
tbd
tbd
tbd
3
Functional gap –> product opportunity.
New solutions are still point solutions.
Gap Analysis
Notification
xMatters
Criticall
Snow
Service Mgt
Automation
HP Service
Manager
BMC
Remedy
IBM
MRO
Control Mgt
Capacity Mgt
CMDB
None from
Big 4
HP
tbd
BMC
Orchestratio
n
Optumis
BMC
Snow
CRIP
HP
Ops Mgr
BMC
SIM
CA Service
Ops Mgr
IBM
Netcool
Snow
BSM
NetIQ
MO
BMC
f
t
w
CA
a
r
CA
Automation
Business Service Mgt
S
o
CA Service
Desk
HP Ops
Orchestratio
n
e
tbd
NetIQ MO
M
IBM
Netcool/Imp
act
a
tbd
n
a
g
Snow
e
Event Mgt
Asset Mgt
Puppet
HP
Ops Mgr
BMC
BEM
CA Service
Ops Mgr
IBM
Netcool
Snow
EM
MoogSoft
m
Performance &
Analytics
e
n
Chef
HP, BMC
Netuitive
tbd
tbd
t
Element Mgt
Log Mgt
Systems Monitoring
Web App
Monitoring
APM
Network
Mgt
Batch Job
Mgt
Asset
Discovery
Remote
Task
Execution
Splunk
BMC Patrol
CA
Nimsoft
BMC, CA,
HP, IBM
CA Wily,
Precise
CA
Spectrum
BMC, CA,
Orsyp
BMC, HP
Logstash
Xymon
Zabix
New Relic,
Pingdom
New Relic,
AppDyn
Xymon
tbd
tbd
tbd
Logly
New Relic
Cloudwatc
h
Keynote
Boundary
tbd
tbd
tbd
tbd
4
New products. Snow and
MoogSoft have not got
full MoM capability.
On-Premise to Cloud Transition – Phase 1
Notification
xMatters
Criticall
Snow
Service Mgt
Automation
HP Service
Manager
BMC
Remedy
IBM
MRO
Control Mgt
Capacity Mgt
CMDB
None from
Big 4
HP
tbd
BMC
Orchestratio
n
Optumis
BMC
Snow
CRIP
HP
Ops Mgr
BMC
SIM
CA Service
Ops Mgr
IBM
Netcool
Snow
BSM
NetIQ
MO
BMC
f
t
w
CA
a
r
CA
Automation
Business Service Mgt
S
o
CA Service
Desk
HP Ops
Orchestratio
n
e
tbd
NetIQ MO
M
IBM
Netcool/Imp
act
a
tbd
n
a
g
Snow
e
Event Mgt
Asset Mgt
Puppet
HP
Ops Mgr
BMC
BEM
CA Service
Ops Mgr
IBM
Netcool
Snow
EM
MoogSoft
m
Performance &
Analytics
e
n
Chef
HP, BMC
Netuitive
tbd
tbd
t
Element Mgt
Log Mgt
Systems Monitoring
Web App
Monitoring
APM
Network
Mgt
Batch Job
Mgt
Asset
Discovery
Remote
Task
Execution
Splunk
BMC Patrol
CA
Nimsoft
BMC, CA,
HP, IBM
CA Wily,
Precise
CA
Spectrum
BMC, CA,
Orsyp
BMC, HP
Logstash
Xymon
Zabix
New Relic,
Pingdom
New Relic,
AppDyn
Xymon
tbd
tbd
tbd
Logly
New Relic
Cloudwatc
h
Keynote
Boundary
tbd
tbd
tbd
tbd
5
Extend Self-service
Control Mgt to include
any Systems Mgt tools.
On-Premise to Cloud Transition – Phase 2
Notification
xMatters
Criticall
Snow
Service Mgt
Automation
HP Service
Manager
BMC
Remedy
IBM
MRO
Control Mgt
Capacity Mgt
CMDB
None from
Big 4
HP
tbd
BMC
Orchestratio
n
Optumis
BMC
Snow
CRIP
HP
Ops Mgr
BMC
SIM
CA Service
Ops Mgr
IBM
Netcool
Snow
BSM
NetIQ
MO
BMC
f
t
w
CA
a
r
CA
Automation
Business Service Mgt
S
o
CA Service
Desk
HP Ops
Orchestratio
n
e
tbd
NetIQ MO
M
IBM
Netcool/Imp
act
a
tbd
n
a
g
Snow
e
Event Mgt
Asset Mgt
Puppet
HP
Ops Mgr
BMC
BEM
CA Service
Ops Mgr
IBM
Netcool
Snow
EM
MoogSoft
m
Performance &
Analytics
e
n
Chef
HP, BMC
Netuitive
tbd
tbd
t
Element Mgt
Log Mgt
Systems Monitoring
Web App
Monitoring
APM
Network
Mgt
Batch Job
Mgt
Asset
Discovery
Remote
Task
Execution
Splunk
BMC Patrol
CA
Nimsoft
BMC, CA,
HP, IBM
CA Wily,
Precise
CA
Spectrum
BMC, CA,
Orsyp
BMC, HP
Logstash
Xymon
Zabix
New Relic,
Pingdom
New Relic,
AppDyn
Xymon
tbd
tbd
tbd
Logly
New Relic
Cloudwatc
h
Keynote
Boundary
tbd
tbd
tbd
tbd
6
Extend Self-service
Control Mgt to include
any APM tools.
On-Premise to Cloud Transition – Phase 3
Notification
xMatters
Criticall
Snow
Service Mgt
Automation
HP Service
Manager
BMC
Remedy
IBM
MRO
Control Mgt
Capacity Mgt
CMDB
None from
Big 4
HP
tbd
BMC
Orchestratio
n
Optumis
BMC
Snow
CRIP
HP
Ops Mgr
BMC
SIM
CA Service
Ops Mgr
IBM
Netcool
Snow
BSM
NetIQ
MO
BMC
f
t
w
CA
a
r
CA
Automation
Business Service Mgt
S
o
CA Service
Desk
HP Ops
Orchestratio
n
e
tbd
NetIQ MO
M
IBM
Netcool/Imp
act
a
tbd
n
a
g
Snow
e
Event Mgt
Asset Mgt
Puppet
HP
Ops Mgr
BMC
BEM
CA Service
Ops Mgr
IBM
Netcool
Snow
EM
MoogSoft
m
Performance &
Analytics
e
n
Chef
HP, BMC
Netuitive
tbd
tbd
t
Element Mgt
Log Mgt
Systems Monitoring
Web App
Monitoring
APM
Network
Mgt
Batch Job
Mgt
Asset
Discovery
Remote
Task
Execution
Splunk
BMC Patrol
CA
Nimsoft
BMC, CA,
HP, IBM
CA Wily,
Precise
CA
Spectrum
BMC, CA,
Orsyp
BMC, HP
Logstash
Xymon
Zabix
New Relic,
Pingdom
New Relic,
AppDyn
Xymon
tbd
tbd
tbd
Logly
New Relic
Cloudwatc
h
Keynote
Boundary
tbd
tbd
tbd
tbd
7
Opportunity – do it better!
Notification
xMatters
Criticall
Snow
Service Mgt
Automation
HP Service
Manager
BMC
Remedy
IBM
MRO
Control Mgt
Capacity Mgt
CMDB
None from
Big 4
HP
tbd
BMC
Orchestratio
n
Optumis
BMC
Snow
CRIP
HP
Ops Mgr
BMC
SIM
CA Service
Ops Mgr
IBM
Netcool
Snow
BSM
NetIQ
MO
BMC
f
t
w
CA
a
r
CA
Automation
Business Service Mgt
S
o
CA Service
Desk
HP Ops
Orchestratio
n
e
tbd
NetIQ MO
M
IBM
Netcool/Imp
act
a
tbd
n
a
g
Snow
e
Event Mgt
Asset Mgt
Puppet
HP
Ops Mgr
BMC
BEM
CA Service
Ops Mgr
IBM
Netcool
Snow
EM
MoogSoft
m
Performance &
Analytics
e
n
Chef
HP, BMC
Netuitive
tbd
tbd
t
Element Mgt
Log Mgt
Systems Monitoring
Web App
Monitoring
APM
Network
Mgt
Batch Job
Mgt
Asset
Discovery
Remote
Task
Execution
Splunk
BMC Patrol
CA
Nimsoft
BMC, CA,
HP, IBM
CA Wily,
Precise
CA
Spectrum
BMC, CA,
Orsyp
BMC, HP
Logstash
Xymon
Zabix
New Relic,
Pingdom
New Relic,
AppDyn
Xymon
tbd
tbd
tbd
Logly
New Relic
Cloudwatc
h
Keynote
Boundary
tbd
tbd
tbd
tbd
8
One core platform, data-store, Rest API, code
base and many applications, one for each solution
– use Control Management to empower the users
and enable cloud mgt.
Why not do it all – it’s much easier!
Notification
xMatters
Criticall
Snow
Service Mgt
Automation
HP Service
Manager
BMC
Remedy
IBM
MRO
Control Mgt
Capacity Mgt
CMDB
None from
Big 4
HP
tbd
BMC
Orchestratio
n
Optumis
BMC
Snow
CRIP
HP
Ops Mgr
BMC
SIM
CA Service
Ops Mgr
IBM
Netcool
Snow
BSM
NetIQ
MO
BMC
f
t
w
CA
a
r
CA
Automation
Business Service Mgt
S
o
CA Service
Desk
HP Ops
Orchestratio
n
e
tbd
NetIQ MO
M
IBM
Netcool/Imp
act
a
tbd
n
a
g
Snow
e
Event Mgt
Asset Mgt
Puppet
HP
Ops Mgr
BMC
BEM
CA Service
Ops Mgr
IBM
Netcool
Snow
EM
MoogSoft
m
Performance &
Analytics
e
n
Chef
HP, BMC
Netuitive
tbd
tbd
t
Element Mgt
Log Mgt
Systems Monitoring
Web App
Monitoring
APM
Network
Mgt
Batch Job
Mgt
Asset
Discovery
Remote
Task
Execution
Splunk
BMC Patrol
CA
Nimsoft
BMC, CA,
HP, IBM
CA Wily,
Precise
CA
Spectrum
BMC, CA,
Orsyp
BMC, HP
Logstash
Xymon
Zabix
New Relic,
Pingdom
New Relic,
AppDyn
Xymon
tbd
tbd
tbd
Logly
New Relic
Cloudwatc
h
Keynote
Boundary
tbd
tbd
tbd
tbd
9