Transcript PowerPoint - Travelport Customer Portal

Agenda
Travelport
Overview
•
•
Travelport History
Global reach and scale
Point of Sale
Tools
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•
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Galileo Desktop 2.X
Viewpoint
Travelport Universal Desktop
Web Services
API
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•
Galileo Web Services (GWS)
Universal API
Ancillary
Products
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•
Galileo Products
eNett Payment Solutions
Customer
Support
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•
Account Management
Support services
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Travelport Confidential
Agenda
Travelport
Overview
•
•
Travelport History
Global reach and scale
Point of Sale
Tools
•
•
•
Galileo Desktop 2.X
Viewpoint
Travelport Universal Desktop
Web Services
API
•
•
Galileo Web Services (GWS)
Universal API
Ancillary
Products
•
•
Galileo Products
eNett Payment Solutions
Customer
Support
•
•
Account Management
Support services
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Travelport
Overview
Travelport GDS history
Apollo Travel
Services
renamed
Covia,
independent
affiliate of
United
Airlines
UNITED
United Airlines
develops
Apollo
computer
reservation
systems in
Denver
Apollo
Travel
services
marketed to
agencies in
the US and
Japan
1971
1973
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1986
50% of
Covia sold
to US Air,
British
Airways,
Swissair.
KLM and
Alitalia
1987
Galileo
partnership
formed, now a
global
organization.
Galileo
system
relocated
from U.K. to
Denver
1989
Worldspan
acquired by
Travelport
Galileo
becomes
publicly
traded
company on
the NYSE
and the CSE
under
symbol, GLC
1997
Delta Air
Lines
develops
DATAS II, an
automated
reservation
system
Northwest buys into
TWA’s PARS
reservation system
TWA’s PARS
merges with
Delta’s DATAS II
system.
Worldspan
formed
1980s
1986
1990
Travelport Confidential
Galileo
acquired by
Cendant.
Cendant
acquired by
Blackstone
Group and
Travelport is
formed
2001
2006
Worldspan
acquired by
CVC/
Teacher’s
2003
2007
Travelport
Airline IT
Solutions
established
2008
Travelport GDS global operations
Travelport
Overview
Travelport operates a mix of owned in-country operations and distributors
covering 160 countries
Travelport sales office
Distribution partner
Remote service
No operations
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Travelport Confidential
Travelport
Overview
Our global reach
Travelport has the size, scale and scope to shop, price, book and aggregate
content from multiple suppliers on behalf of multiple travel agencies on
behalf of millions of travellers in one place, seamlessly
Multiple Suppliers
430 airlines
Over 87,000 hotel
properties
30,000 car rental
locations from 25
providers
Over 400 cruise and
tour operators
13 major rail
networks
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Travelport Confidential
Travelport Size & Scale
5,300 employees worldwide
4 billion+ stored airfares
70 million daily searches for air, car and
hotel availability
Multiple Agencies
& Travellers
60,000+ travel
agency
subscribers
Dynamic connection build
Up to 1.5 billion messages per day
160 countries
Travel
Management
Companies
Real time booking
Comprehensive low fares and rates
Corporations
Travel intelligence services
Tour Operators
Mission critical IT services
and software
Metasearch
Travelport
Overview
GDS agency and corporate customers
60,000+ travel agencies worldwide
Global Corporate
Agencies
Leisure & Corporate Agencies
Online Travel Agencies
Corporations
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Travelport Confidential
Customer testimonials
Travelport
Overview
““In our opinion, Travelport offers the very best travel technology
solutions for our travel agent members – a genuinely complete
package … I would recommend Travelport to any other travel
consortium or travel agent.”
Tim Giles
Worldchoice
We have been in partnership with Travelport for quite
some time now… they understand our business
needs and have provided solutions to help increase
productivity and efficiency where it matters – and that
is servicing our customers.”
Steve Ash
Director Business Technology APAC HRG Australia
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Agenda
Travelport
Overview
•
•
Travelport History
Global reach and scale
Point of Sale
Tools
•
•
•
Galileo Desktop 2.X
Viewpoint
Travelport Universal Desktop
Web Services
API
•
•
Galileo Web Services (GWS)
Universal API
Ancillary
Products
•
•
Galileo Products
eNett Payment Solutions
Customer
Support
•
•
Account Management
Support services
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Travelport Confidential
Galileo DesktopTM
A gateway to a world of travel content
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Primary Desktop Solution
– Air, Hotel and Car travel content
through the Galileo host system
– Search, book, price, process
payment and ticket content
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Single Desktop Installation
– The world’s first “graphical user
interface” (Viewpoint)
– Traditional “cryptic” environment
(Focalpoint)
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Point of Sale
Tools
Galileo Point-and-Click
Providing ease of use and speed
• Maximize productivity
− Easier and quicker search
and selling process
− More results reduces the
need for follow up entries
• Optimize workflow
− Replay list removes the need
to repeat the entry
• Expansion of content
− Pictures of properties
available through
RoomMaster
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Travelport Confidential
Point of Sale
Tools
Hotel key features & benefits
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Multi Level Rates
- Negotiated Rates - RAC Code
- Rate Viewership
- Master Rate Codes available
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Multiple search qualifiers
- WIFI, disabled, chain, rate code, …
Inside Availability
- HOA - Hotel Availability Shopping Page
- HOC - Hotel Complete Availability/ Rates
- HOV - Room Rates and Policies
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Complete Pricing Plus
- Enhance availability search functionality
- New Search qualifiers
- Key Elements – Include children prices
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Descriptions & Images
- HOD
- http://support.galileo.com/hotelimages
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Travelport Confidential
Point of Sale
Tools
Agenda
Travelport
Overview
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•
Travelport History
Global reach and scale
Point of Sale
Tools
•
•
•
Galileo Desktop 2.X
Viewpoint
Travelport Universal Desktop
Web Services
API
•
•
Galileo Web Services (GWS)
Universal API
Ancillary
Products
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•
Galileo Products
eNett Payment Solutions
Customer
Support
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•
Account Management
Support services
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Travelport Confidential
GWS support tools
Web Services
API
Galileo Web Services offers a Sample Web Site at:
http://testws.galileo.com/GWSSample/Pages/MainPage/MainFrame.aspx
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GWS support tools (content)
Web Services
API
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Partners can test Web Service requests for air, car, and hotel.
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Access the GWS Help System for details, instructions, and reference
information
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View and copy sample code for several platforms to provide guidelines for
development of client applications
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The features available on the Sample Site depend on your level of access:
– Everyone can use the sample requests and read the Overview.
– Prospective Partners, who receive a preliminary user name and password from
Galileo.
– Partner can also review the Documentation section, including the GWS Help System.
– Licensed Partners, who receive a user name and password, can also access the
sample code in the View Code section.
•
UK based API Support desk.
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Travelport Universal API
• Travelport Universal API aggregates
travel content from multiple sources. As
a result, shopping and booking
capabilities are aggregated into a
single and seamless user experience.
• Reduce costs and time to market – You
only need to code to one API to access
many new suppliers and content types,
reducing costs and improving your time
to market.
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Web Services
API
Universal API architectural overview
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Web Services
API
Agenda
Travelport
Overview
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•
Travelport History
Global reach and scale
Point of Sale
Tools
•
•
•
Galileo Desktop 2.X
Viewpoint
Travelport Universal Desktop
Web Services
API
•
•
Galileo Web Services (GWS)
Universal API
Ancillary
Products
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•
Galileo Products
eNett Payment Solutions
Customer
Support
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•
Account Management
Support services
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Travelport Confidential
Galileo ancillary products
Ancillary
Products
Galileo Integrated Data Source (GIDS)
GIDS is a proprietary data source that collects both pre- and post-ticketing data
from the Galileo GDS allowing The Corporate Team to provide strategic,
operational, and tactical views of the business in real time.
Journey Reporter
A web based reporting tool which allows travel agencies and companies to
track and monitor where the employees of a company are, have been, or will
be anywhere in the world.
Commission Tracking
Travelport partner with both Pegasus and Net Trans to offer fully automated
hotel commission reporting and collection processing services for our agency
customers around the world.
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Payment solutions with eNett
Travelport JV with PSP International to provide:
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State-of-the-art payment solutions, embracing
air and non-air transactions, tailored
specifically for the travel industry
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A single point of connection to today’s world
of payments
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Credit and debit cards across all channels
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Faster payments and settlements
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A comprehensive risk and performance
management tool
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Travelport Confidential
Ancillary
Products
Agenda
Travelport
Overview
•
•
Travelport History
Global reach and scale
Point of Sale
Tools
•
•
•
Galileo Desktop 2.X
Viewpoint
Travelport Universal Desktop
Web Services
API
•
•
Galileo Web Services (GWS)
Universal API
Ancillary
Products
•
•
Galileo Products
eNett Payment Solutions
Customer
Support
•
•
Account Management
Support services
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Travelport Confidential
Customer
Support
Account management
Typical account management team structure
Jerome Moisan
General Manager, UK,
Ireland & France
Tim Wright
Commercial Director
UK&I
TBC
Key Account Manager,
UK SMO
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Business Support
Functions
TBC
TBC
Senior Sales & Service
Consultant
(Functionality)
Senior Sales & Service
Consultant
(Technology)
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Sales Support
UK&I Helpdesk
Service Provisioning
Product Management
API Support
Travelport helpdesk services
Customer
Support
Great customer service with our 24/7 helpdesk support
• Enhanced customer service with ‘round
the clock’ servicing
• The recent introduction of the new
helpdesk IT system and the
enhancements to Ask Travelport have
provided our helpdesk teams with a
market leading technology platform
• Service Bureau, gives you the authority
to access and service reservations made
outside of your organisation on a 24/7 or
‘Out of Hours’ basis.
• Emulation facilities enable you to move
between pseudo in one entry.
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ASK Travelport
Customer
Support
We understand you need a convenient place to turn to for support and that
you need answers fast. To ensure you get the right information, at the right
time, we’re continually enhancing ASK Travelport – our leading online support
service, where you can get immediate answers to questions 24 hours a day,
every day of the year
Here is some of the additional facilities that are available via Ask:•
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Quickly find answers using enhanced ‘Ask a Question’ capabilities
The ability to request replies via e-mail
‘Screen-share’ with a Help Desk agent for real-time, picture-perfect assistance
Use a convenient Agent Assist Online Chat Service for immediate, expert guidance
Track the status of a reported incident or issue – all the way through to resolution
www.ask-travelport.com
Travelport Confidential
Summary
Travelport
Overview
•
•
Travelport History
Global reach and scale
Point of Sale
Tools
•
•
•
Galileo Desktop 2.X
Viewpoint
Travelport Universal Desktop
Web Services
API
•
•
Galileo Web Services (GWS)
Universal API
Ancillary
Products
•
•
Galileo Products
eNett Payment Solutions
Customer
Support
•
•
Account Management
Support services
25
Travelport Confidential