Transcript promising practices: using safety focused framework in supervision

PROMISING PRACTICES: USING
SAFETY FOCUSED FRAMEWORK
IN SUPERVISION
PAULA DAVIS MPA BCJ
&
AMY WOOD BS MSW
FRANKLIN COUNTY
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Located in Columbus, OH
Population: 1.1 million
13 cities, 12 villages, 17 townships
Ethnically and Culturally Diverse
Sustained influx in Hispanic/Latino, Somali, and
Asian families
Socio-economic status vary throughout
county/cities
Resource-rich environment
FRANKLIN COUNTY
CHILDREN SERVICES
Mission: Through collaboration with families
and their communities, we advocate for the
safety, permanency and well-being of each
child we serve in a manner that honors family
and culture.
Guiding Principles
*We are Child Welfare Professionals
*We Value Every Child
*We Honor Families
*We Value Partnerships
PROTECTING CHILDREN BY
STRENGTHENING FAMILIES
Separate Agency from Department
of Job and Family Services and
Child Support
Open 24 hours a day, 7 days a
week
Agency Structure
• Screening Department
• Assessment/Investigation Department (14
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units)
3 Regional Offices (approx 30 units)
2 Managed Care Entities—provide on-going case
management services
Foster Care / Adoption Departments
Performance Improvement Department
Data Management / Support Staff (Contracts,
FC/Adopt Prep, Fiscal)
ASSESSMENT/INVESTIGATIONS
DEPARTMENT
• Receive approximately 30,000 calls/year call to the hotline each year
• Approximately 13, 000 reports year are “screened-in” for
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assessment/investigation
--determined by State mandated “screening guidelines”
Case Assignment—Units
0-3 “Baby” Units (primary victim is under 3-years-old or younger)
Sex Abuse Units
Out-of-Home Care / Institutional Unit
Alternative Response Units
Investigative Units (7)
Investigations & Assessments
Investigations completed within 30 days, with 15 extensions (if
needed)
AR Assessments completed within 45 days
Tools: Comprehensive Assessment Planning Model-Interim Solution
(CAPMIS)
--Safety Assessment
--Family Assessment
--On-going A/I Assessment (open case investigations)
ALTERNATIVE RESPONSE UNITS /
CASES
• Three Units in A/I Department (15 caseworkers)
• Two Units in Regional Office (8 caseworkers)
• AR Units are co-located in same building in order to
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facilitate “warm hand off” at time of case transfer
Cases were initially selected from 9 zip codes primarily in
Northeast portion of county
--Diverse Population
--Large volume of referrals
--High representation of children in paid placement
--Resource rich environment (ie. 4 well-established
Settlement Houses)
CASE SELECTION FOR
ALTERNATIVE RESPONSE
• Pilot = controlled experiment, involved randomization
• Pathway Assignment Tool—determined eligibility criteria for
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AR (and randomization)
Excludes: Allegations of sexual abuse
Allegations of egregious harm (abuse or neglect)
Report involves suspicious child fatality or homicide
Requires out-of-home care or institutional investigation
Requires third-party investigation
Discretionary: ie. history of frequent and/or similar reports
with the agency;
placement needed; parents’ previous lack of cooperation;
parents’
unwillingness to achieve child safety; zip codes; staffing
considerations,
etc.
INITIATION APPROACHES
Ohio Administrative Code (OAC) indicates reports of
child abuse and/or neglect shall be initiated within:
--1 hour for emergency reports: attempt face to face
contact with alleged child victim (ACV) /child subject of
the report (CSR)
--24 hours for non-emergency reports: attempt contact
with principal of the report or a collateral source who
has knowledge of family and child’s safety
Methods (AR cases)
--Face to face contact with parent, child or collateral
source
--attempt a telephone contact with parent or collateral
source (preferred method)
--send a letter to parent, guardian or custodian
acknowledging a report was received and inviting the
family to engage in assessment.
Decision regarding method is at discretion of
worker/supervisor dependent upon concerns
indicated in intake report.
FLOW OF A CASE
Creation of Report
Pathway Decision
Initiation
Safety Assessment (SA)
Family Service Plans (can occur anytime after
completion of SA)
Family Assessment (FA)
Close, Close and Refer to Services, Transfer to Ongoing Services
Family Service Plan (Development or Revision)
90 Day Case Review
Semi-Annual Review (SAR)
Case Closure Summary
*Linkages to community resources can occur at
anywhere in the above-mentioned workflow
COMMUNITY
RESOURCES/SERVICES
Keywords: Family-driven Service
Planning
Family and caseworker collaborate on
identifying and accessing community
resources needed to achieve child
safety, permanency and/or wellbeing.
TYPES OF SERVICES
• HARD SERVICES (FOOD,
• SUBSTANCE ABUSE
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CLOTHING, CAR SEATS, BEDS,
APPLIANCES, PAYING
RENT/DEPOSIT/UTILITIES
CAR REPAIR
LINKAGE WITH WELFARE
OFFICE
MEDICAL DENTAL SERVICES
RESPITE
DOMESTIC VIOLENCE
SERVICES
DISABILITY SERVICES
EXTERMINATION SERVICES
JOB/VOCATION TRAINING
PARENT EDUCATION
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TREATMENT
IN-HOME SUPPPORT SERVICES
HOUSING
EDUCATIONAL SERVICES
CHILD CARE
MENTAL HEALTH
ASSESSMENTS/LINKAGES TO
COUNSELING
SUPPORT GROUPS
EMPLOYMENT NEEDS
LEGAL SERVICES
COMMUNITY PARTNERSHIPS
Community partnerships are crucial to the success of
ensuring family’s receive services that address their
specific needs.
Imperative that community partners model the tenets
of family-driven service planning.
*partner with families to identify service needs
*recognize families are the experts of their own
experiences and are not to be
identified by “an incident.”
*engagement is key to children’s safety and
families’ well-being
BUILDING PARTNERSHIPS:
“Spreading the Word”
• Invited community partners to “Alternative Response
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Overview” presentations
Included Alternative Response as a part of Mandated
Reporter trainings
Traveled to schools, prosecutor’s office, hospitals,
mental health providers, etc.
Highlighted Alternative Response in the media
Participated in informal speaking engagements—
churches, friends, etc.
Invited community partners to unit meetings in order to
encourage peer relationships between agency staff and
community partners
“Molding Service Providers”
• Service Delivery Committee—identifies needed
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services
Change in Request for Proposal (RFP) process
On-going liaison meeting with support services
Attendance to linkage meetings
Invite community partners to family case
conferences, reviews, etc.
TRANSFER TO ON-GOING OR
NOT???
Franklin County is the only county
(at this time) that transfers cases
from an intake service team to an
on-going service team
Family’s involvement at time of
transfer is “voluntary.”
Reasons for transfer to Ongoing
Services
• Family’s request
• “High” or “Intensive” Level of Risk and continued
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involvement is needed to further ensure
children’s safety, permanency and/or well-being
Active safety threat; current safety plan
Child/ren in paid placement as a result of 30-day
agreement (voluntary custody agreement)
COLLABORATION BETWEEN
INTAKE AND ON-GOING
Collaboration begins during case
consultations.
At times, intake service team will
contact on-going service team and
schedule a time to partner with
one another for a visit at family’s
home.
“Warm Hand Off”
FAMILY DRIVEN SERVICE
PLANNING
• SERVICE PLAN DEVELOPED AT TRANSFER
MEETING WHEN POSSIBILE
• FAMILY DRIVES PROCESS
• CASES ARE REVIEWED EVERY 90 DAYS IN
THE FAMILY HOME
• EXPECTATION THAT FAMILY IS ALSO
INVOLVED IN CLOSURE DECISION
COMMUNITY SERVICE WORKER
• IN DEPTH KNOWLEDGE OF COMMUNITY
RESOURCES
• ABLE TO PROVIDE EXTRA ASSISTANCE
TO THE FAMILIES
NEW CASE CONSULTATION
TOOL
CASE SCENERIO
WHAT DECISION WOULD YOU
MAKE?
Paula Davis
614-229-7124
[email protected]
Amy Wood
614-229-7130
[email protected]