Transcript Medisoft Web Conferencing - Medisoft Telemedicine Pvt. Ltd.

Medical Call Center
or
Non Emergency Medical
Response Service
Medisoft Telemedicine Pvt. Ltd.
Introduction
Aim: To provide easy and instant access to medical advice wherever and
whenever needed.
The user calls unique number and can connect to paramedical and doctor
at medical call center.
The caller may call for
 1st Opinion: Discussions regarding their health with certified Doctors.
 Discuss Lab investigations (Lab Reports) and get advice for further
investigations.
 Basic information like address of hospital, emergency services etc.
 2nd Opinion: discus on treatment (prescribed by his/her doctor) and
advice for further treatment.
 Line of Treatment: to discuss symptoms to check disease like cough,
flu, mild fever, etc.
 Gain awareness regarding health related hazards.
 Prescription filling
The doctor is now just a phone call away…
How It Works…
Component of Medical Call Center
Call Center Application
Medical Data Application (Call
Center EMR application)
To connect caller with call center
people
To acquire, store, process medical
information
• Asterisk open source application
• Mozphone – softphone application
Developed application on .Net &
integrated it with call center
application
 Welcome greetings with
customised message
 Call Waiting with cutomised
message
 Call Forward
 Automatically selection of vacant
node & fw call to that node
 Call fw as per selected criteria
 24 lines and its multiplications
 Features related to EMR and it
has CTI integration
 Reporting module to analyze
data
 Medical protocol for indexing
and searching
Medical Call center_Concept Diagram
•CTI: Computer Telephony
Integration
•CDR: Call Detail Reports
•CCA: Call Center Analysis
•EMR: Electronics Medical
Record
•CLI: Calling-Line Identification
•CSR: Customer Service
Representative
•ACD: Automatic Call
Distribution
Infrastructure for Medical Call Center
GUI for Telephone Triage form - 1
GUI for Telephone Triage form - 2
Features_EMR Application
 Auto fill facility for triage form
 Easy and comprehensive search of patient
 Family tree
 Store preliminary data in “draft patient” alter to modify
 Set CTI (Computer Telephone Integration) up to 3 ph nos
 Reporting module: Save / print it
 Administrator access: Add / edit users
 Secure user access using authentication information.
 Database back up facility; Manual and Auto. Selection
ranges from days / weeks / months etc.
 Drop-down menus are stored under master – to remove
vendor dependency
 Clone concept for family members
The doctor is now just a phone call away…
Medisoft Telemedicine Pvt. Ltd.
Medisoft Telemedicine Pvt. Ltd.
 Telemedicine
 Ehealth
 Healthcare IT Company
For our other products:
www.medisofttelemedicine.com
www.ehealthopinion.com
www.webtelemedicine.com
[email protected]
Office Location: India and USA