Transcript agenda - Simplicom | Welcome

Make it simple . . .
Introduction
AGENDA
Interactive Voice response and its technology
has transformed SMB/Large Enterprise
completely,
In execution
Delivery
Customer satisfaction
So…. Lets get into details…….
Feature Set
AGENDA
Missed Call
Smart IVR
IVR
Call Forwarding
Group call
virtual EPABX
Mass SMS
Voice recording
Functionalities
AGENDA
• On the fly Audio play file updates
• Record and Play user voice for
 Registration
 Order
Complaints
Information
Many more………
• Number/Digits entered for
 ID, PIN, regn
AGENDA
Functionalities
Contd
• Hot Keys for quick access to particular sub
menu item.
• Playing Phonetics for a given word
• Flexible in changing different IVR based on
Time and Caller ID
AGENDA
Over to
Features
In Detail
Smart IVR
AGENDA
Calls to a company
Simplicom IVR takes-over
and respond
Welcome to ………
Press 1 to connect to secretary
Customer
Press 2 for accounts dept
Press 3 to get the info on ….
Welcome
to Accounts…..
IVR
Thanks,
Have a good day!!!
Option1
Option2
Option3
Missed Call
AGENDA
Calls to a company
Owner
Customer
No call charge
to customer
IVR cuts the call
IVR
Uses this facility for…
1.
2.
3.
4.
Customer Feedback
Live Voting
Lead Generation
Online verification
Many More ……..
Missed
Call – acknowledge
AGENDA
Through SMS/Reverse IVR
Calls to a company
Customer
Acknowledge
Through
No call charge
to customer
Owner
IVR cuts the call
IVR
SMS
E-mail
Reverse IVR
SMS
E-mail
Virtual EPABX
AGENDA
Calls to a company
IVR
Simplicom IVR takes-over
and respond
Welcome to ………
Press 1 to connect to secretary
Press 2 to sales Dept
Customer
Press 3 to Billing Dept
Press 4 to customer support
Press 5 to staffing section
Secretary
Sales
Billing
Customer support
Staffing
Voice Recording
AGENDA
Simplicom IVR takes-over
and respond
Calls to a company
Welcome to ………
Press 1 to record your Name and Address
The name you recorded is ……
Customer
IVR
Voice Recording
AGENDA
Simplicom IVR takes-over
and respond
Calls to a company
Welcome to ………
Press 1 to record your Name and Address
The name you recorded is ……
Customer
IVR
Thanks for registration
Mass SMS/Call
AGENDA
IVR calls all and
plays a message
Owner
Owner chooses the list
IVR
IVR sends Mass sms
Benefits
. AGENDA
Increased productivity
Detailed call log
Profit Growth
Lead Generation
Smart
IVR Solution to
AGENDA
one of our customer
Anu Computers (Navalgund, Hubli)
Provides services to people on Public exam results,
job notification and tender notification and Many more
1. Anu computers owner updates his required info through our web
interface.
2. End customer calls to a mobile number.
2. IVR plays in that mobile directing him to get required information.
3. Anu computer owner gets caller list from our web-interface.
AGENDAIVR Anu Computers
Smart
IVR
Calls to
Anu-computers
Simplicom IVR takes-over
and respond
Welcome to Anu Computer
Customer
Press 1 to SSLC result
Press 2 for Job opportunities
Press 3 for tender notification
SSLC result
Job Op
Tender
Customer gets
job opportunity
Details for degree
SSLC
PUC
Degree
Missed
Call Solution to
AGENDA
one of our customer
A 24/7 medical store widely distributed across Bangalore with
43 branches. They would like to know customer satisfaction
through a Miss call solution
1. Two Mobile numbers - one for “Like” and another for “Dis-like” were
announced to the public.
2. When Caller gives Missed call to one of the numbers,
Acknowledgement goes to caller.
3. Two lists of Like and Dis-like Report obtained from IVR sent to
Celebrate- Health Owner.
Missed
Call
AGENDA
Solution to
Give Miss-call
Like
Customer
SMS
Dis-like
OR
IVR
Like: Dear customer,
Thanks for your Appreciation.
Your transaction number is ****. To speak to
Our customer care, please call 9*********
Owner
SMS
E-mail
With a detailed
Report of his customer
Dis-like: Dear Customer, thanks for your Feedback. Your complaint
Number is ****, to speak to our customer care, please call 9********
Thank You
Questions?