Transcript Avaya Server Edition Primer

Avaya MidMarket Solution
(IP Office R8.1 FP1 Server Edition)
– Simplified, Scalable & Future-Proof Platform
Sumedh Ganpate
16th April 2013
Housekeeping
Be on Time
Mobiles on Silent
Laptop Closed during Presentation
Two Coffee Breaks (11am / 3.30pm)
Lunch Break @ 1pm
© 2011 Avaya Inc. All rights reserved.
3
Agenda – Presales Workshop (0.5 Day)
Topic
Day
Presales Discussion
 Roadmap & Priorities
D1
 Overview & Solution Architecture
D1
 Unified Communication Apps
D1
 Mobile Collaboration Apps
D1
 Video Collaboration Options
D1
 Design Scenarios
D1
 How to Generate BoQs
D1
 Marketing Promotions
D1
 MidMarket Server Edition Positioning
D1
Certification
 APSS Exam – Online
© 2011 Avaya Inc. All rights reserved.
D3
4
Avaya Roadmap & Priority
Roadmap Priorities
Straight Ahead, With Speed
T h e
T h e
T h e
p l a t f o r m
W o r k f o r c e
M o b i l i t y
C u s t o m e r ’ s
© 2011 Avaya Inc. All rights reserved.
I n v e s t m e n t s
6
SME Communications: It’s All About Innovation
The Convergence Roadmap is now complete
R8.1 FP1
Dec’12
R9.0
Sept’13
Avaya IP Office
INVESTMENT
Avaya Integral 5
Avaya PARTNER®
PROTECTION
Completed: R5
Sept 2009
Completed: R6
Mar 2010
Manufacturer’s support
policy is 3 years after
the effective EOS date.
An additional 3 years
extended support
beyond end date of
manufacturer’s support
is also available.
PARTNER® EOS
on 8 Nov 2010
Avaya Norstar
Completed R6.1 plus R7
Nov 2010 and March, 2011
Norstar EOS
on 4 Oct 2010
Avaya BCM
Completed R7
March 2011
BCM EOS
on 1 Mar 2012
Accelerates innovation with IP Office, our flagship solution for SME markets
© 2011 Avaya Inc. All rights reserved.
7
Generally Available
IP Office Roadmap
Release
Theme
Core
Value
Committed
Intent
IP Office 8.1 FP1* (Current)
Time to Market Features
 Continued Mid Market and SME solution
enhancements
 DECT enhancements
 Ease of use improvements
 Simplified mobile provisioning
 Updated ATM4U Line Card
 D160 Wireless Phone
 Increase DECT R4 scalability
Top
Features  Microsoft Lync Integration
 Flare Experience (Point-to-Point)
 SSL VPN Enhancements
 RADVISION
* This Feature Pack will require a full upgrade
© 2011 Avaya Inc. All rights reserved.
IP Office R9
(Sept 2013)
B5800 Convergence, Mid Market, SME
Enhancements
 Capacity increase up to 1500 users per Server
 Branch Convergence
 Improved user experience
 Increased Security
 Enhanced Unified Communications
 Virtualization
 Ease of use improvements
 IP Office / B5800 convergence
 Centralized Aura Survivable Branch Gateway
 Web Management
 TLS / SRTP
 Remote end-point CAC
 Avaya SBC (Endpoint side)
 Virtualization
 Partner Experience Portal
 Flare Experience (Multi-party)
Avaya - Restricted, Confidential and Proprietary
8
Solution Overview
Communication & Collaboration from Anywhere
 Use the same tools at home, on the road, or in the office.
 Access the corporate directory and messages, see employee availability, schedule and
manage conference calls, chat, and make or receive calls.
 Reduce long distance, mobile, and international calling cost.
© 2011 Avaya Inc. All rights reserved.
10
Avaya IP Office
Platform of your choice
Single
Platform
Scalable
from
5-1,000
users
Investment
Protection
/ Cost
Effective
Hardware and
Software
Investment
Protection
Unique
Consistent
User
Experience
Handsets
Desktop
Mobile
Tablet
Single-site or
Multi-site
New & Legacy
IP, Digital, or
Analog
Endpoints
In the Office
Distributed
or
Centralized
SME,
Midmarket,
or
Branch
Convergence
platform for
Norstar, BCM, &
Partner
On the Road
Appliance,
S/W only, or
Hybrid
Flexible
Architectures –
Migrate at your
own pace
Integration
Teleworker
SME
© 2011 Avaya Inc. All rights reserved.
Internal or
External
Applications
Home
MidMarket
Enterprise
Branch
IP Office
11
Avaya IP Office
Centralized
Mgmt. &
Licensing
(SMGR,
WebLM/PLDS)
Solution Architecture
* Centralized
Mgmt. (SMGR)
Local Mgmt. &
Licensing
(IPO Mgr., ADI)
Local Mgmt. &
Licensing
(IPO Mgr., ADI)
Single Site
1. SME
Avaya Aura® Centralized
HQ Site #1
Avaya Aura® Distributed
+
Branch #n
Branch #2
Branch #n
Branch #2
Branch #1
2. Distributed Branch
(Local Mgmt.)
Centralized Mgmt. &
Licensing
(Multi-site Mgr., ADI)
Local Licensing
(ADI)
Branch #n
Centralized
Dial Plan,
Trunking,
Routing, Apps.,
& Survivability)
Branch #2
Branch #1
Remote Site #2
3. Distributed Branch
(*Centralized Mgmt.)
IP Office SME
Remote Site #n
4. Mid-market
(Peer-Peer Networked)
IP Office Mid-Market
Branch #1
Local
Mgmt.
(Rainy
Day)
5. Avaya Aura Branch®
(a. Distributed, b. Centralized, c. Mix)
IP Office Branch
(B5800)
IP Office 500 v2
Mid-Market
© 2011 Avaya Inc. All rights reserved.
IP Office for Linux
Mid-Market
12
*Roadmap Item: Centralized Mgmt. (SMGR)
MidMarket Solution
Components
IPO MiMarket Solution Schematic
© 2011 Avaya Inc. All rights reserved.
14
Mid Market Solution Components
Avaya Server, Hybrid
Avaya Server, All IP
Deployment
Options
IPO Mid-market –
DVD, Server & Gateway
Mid-market
DVD & Server
Server Edition SW License
Single SW
Mobile
Desktop
Rich UC
Options
Infrastructure
& Endpoint
Options
Multi Media Endpoints
Maintenance &
Service
Options
© 2011 Avaya Inc. All rights reserved.
Multi-site Options
Data
Centralized
Management
Avaya IP Office Support Services (IPOSS)
GLOBAL
SERVICES
15
MidMarket Server Edition Solution
What’s New
500 users on single node; 1000 users across
32 nodes
Centralized Licensing with
Single Image Distribution
Share licenses across sites
Two Server Choices
Central image repository
HPDL360
HPDL120
Common database with templates
500 IP users
200 1x Portal Power users
100 VMPro ports
250 IP users
100 1x Portal Power users
40 VMPro ports
Integrated Multi-site
Management
4 Hour Web Based Training
Avaya IP Office Support Services (IPOSS)
Integrated Multi-site Web
Manager
Plug-n-Play remote site installation – Ignition
Intuitive and user friendly - Browser based
Centralized upgrades, back-up and restore
Secure Remote Access with
SSL-VPN
Centralized Licensing
Secure remote access at broadband speeds
Network
Firewall and NAT traversal
Eliminate truck-rolls
Solution Architecture
MidMarket Server Edition
Solution Schematic
500 - Users
250 - SIP Trunks
200 - 1XP Users
256 - DSPs
100 - VM Channels
128 - MMC
10 - SoftConsole
384 - Users: D/A
125 - SIP Trunks
148 - DSPs
128 - MMC
8 - PRI
144 - PSTN
- Server Edition
- Voicemail Channel
- Users / SIPT
- User Productivity
- SoftConsole
- CTI Pro
- TTS
Centralized
management
- Server Edition
- Voicemail Channel
- CTI Pro
- TTS
Primary Server
Secondary Server
HP DL360G7 or DL120G7*
HP DL360G7 or DL120G7*
Multi-Site Networking
IPO500v2 Expn.
500 – Users
125 - SIP Trunks
128 – DSPs
128 – MMC
Expansion Server
HP DL120G7
- Server Edition
- CTI Pro
- TTS
© 2011 Avaya Inc. All rights reserved.
As Backup to
Primary
500 – Users
250 - SIP Trunks
256 – DSPs
128 – MMC
* - With DL120G7 Server the capacity reduces to Half
- Server Edition
- CTI Pro
- TTS
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MidMarket Solution - Small Community Networking
IP
Voice Networking between Server Edition sites over IP links (using Linked numbering plan)

Desk-to-desk dialing

Absent Text Message

Anti-Tromboning

Busy Lamp Field

Call Hold

Call Transfer

Call Forward

Hot desking across network

Call Paging

Call Pick-up

Call Back when Free

Camp-on

Conference

Centralized Voice Mail (using VoiceMail Pro)

Dynamic Internal Users Directory

Distributed Groups across network
Up to 1000 users across 32 Server Edition sites
© 2011 Avaya Inc. All rights reserved.
SCN is Activated by default thru Server Edition License
19
IPO500v2 as Expansion Server
&
Telsets
IP Office 500v2 Exp Server - Highlights
Digital / Analog Sets
PRI / BRI / PSTN Trunks
 Modular, flexible platform
– 4 slots built-in
– can connect to 8 expansion modules, or 12 when using 4-port expansion card
 Supports classical and IP telephony:
– Analog, digital and IP (SIP & H.323) sets
– Analog, ISDN and SIP trunks
© 2011 Avaya Inc. All rights reserved.
21
IP Office 500v2 Exp Server – Front & Rare View
© 2011 Avaya Inc. All rights reserved.
22
IP Office 500v2 Exp Server - Station & Trunk Cards
CONTROL UNIT COMPONENTS
Trunk ‘Daughter cards’ fit on top
Range of interface modules:
– Base cards
• 8 Port Digital Station (max. 3)
• 8 Port TCM (Norstar/BCM)
• 2 or 8 Port Phone Station
• 32 or 64 Channel VCM v2 Module* (max. 2)
• 4 port expansion card (max. 1)
of a base card in the same slot
– 4 Port Analog Trunk Module
– 2 or 4 Port BRI (4 or 8 channels)
– Single or Dual PRI
( 8 channels per PRI enabled, other
channels are licensed)
– does not take daughter card
 Combination cards (max 2) :
– 6 Digital, 2 Phone, 10 VCM, 2 port BRI
– 6 Digital, 2 Phone, 10 VCM, 4 port Analog Trunk
LOCK
System SD
IPO MU-LAW PCS0X
700XXXXXX
- SD card for licensing, firmware and config files
FK 1234567890
© 2011 Avaya Inc. All rights reserved.
* VCM v2 cards does not come with free 12-IP station licenses
23
Base & Daughter Card Structure
2
Daughter / Trunk Card
1
Base with Daughter Card
IPO500v2
Base / Stations Card
3
© 2011 Avaya Inc. All rights reserved.
24
IP Office 500 expansion modules
 Choice of expansion modules:
– DS 16, DS 30:
provide 16 or 30 digital extensions
– Phone 16, Phone 30:
provide 16 or 30 analog extensions
– DS16A, DS30A
© 2011 Avaya Inc. All rights reserved.
provide 16 or 30 ports for Norstar/BCM
phones (using RJ21 connectors)
25
IP Office 500 expansion modules
Expansion Module
IPO500v2
© 2011 Avaya Inc. All rights reserved.
26
IP Office SIP Trunking
IP Office Managed View
SIP phone
SIP
Provider
DECT R4
UA
SIP
Provider
B2BUA
B2BUA
SIP
Provider
Call
Control
B2BUA
H323
IP phone
DCP
Digital phone
Analog
Analog phone
• UA (User Agent) is an entity in SIP that
generates and terminates sessions.
• B2BUA (Back to Back User Agent) is an entity in
SIP that generates and terminates sessions.
• IP Office acts a SIP gateway i.e. no need for a SIP phone to make a SIP call with IP Office
• Incoming calls are routed based on IP Office incoming call routes
• Calls can be matched against ‘Incoming’ (from) and ‘Called’ (to) addresses
• SIP Trunks are licensed in increments of 1, 5, 10 and 20
–Additional sizes are available by combining licences
© 2011 Avaya Inc. All rights reserved.
27
IP Office SIP Trunking
 Requires Licenses
 License defines the maximum number of simultaneous SIP trunk
calls
202967
202968
202969
Bundles 202970
205820
IPO LIC SIP TRNK RFA 1
IPO LIC SIP TRNK RFA 5
IPO LIC SIP TRNK RFA 10
IPO LIC SIP TRNK RFA 20
IPO LIC SIP TRUNKING TRIAL RFA 1
 Requires VCM Card (DSP) on IPO500v2 Exp. Server
 Capacity:
 HPDL360: 250
 Expansion / IPO500v2: 125
© 2011 Avaya Inc. All rights reserved.
28
MidMarket Server Edition – Avaya Phones
Targets:
Walkup
Everyday
9608
IP Phones
• 96xx
• 96x1
• 16xxi
9620L
9611G
9620C
9620L
Essential
9621G
9641G
Navigator
9608
9630G
9640, 9640G
9650/C
Agent
BM12
9608
SBM24
9650
9650,
9650C
1603i
1608i
1616i
1616i
BM32
1403
1408
1416
1416
DBM32
9508
BM12
1608i
1616i
Digital Phones
1408
1416
• 14xx
• 95xx
9504
© 2011 Avaya Inc. All rights reserved.
9508
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MidMarket Server Edition – Audio Conf. Phones
 Range of sleek, professional, Full
Duplex Conference phones
 Superior voice quality
B149
– Omni-direction speakers and
microphones
 Expansion Microphones
 SIP or Analog
B159
 SD Card for Call Recording
B179
© 2011 Avaya Inc. All rights reserved.
30
MidMarket Server Edition – VPN Phones
Internet
IP Hard Phone with
VPN Client Software
Integrates the functionality of the VPN
device into the Avaya IP phone
VPN Gateway
Application Notes available for VPN Gateways:
• Kentrox VPN Q2300 Router
 Netgear FVS338 VPN Router
 Adtran Advanta 3305
VPN Client Software supported on:
• 5600 series
• 9600 series
Complete list located at:
http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=280576&temp.releaseID=317892
© 2011 Avaya Inc. All rights reserved.
31
MidMarket Server Edition – SIP Phones
 Requires 3rd party IP phone license
 Several endpoints have been tested
– E.g. Nokia S60, CounterPath eyeBeam/X-Lite, Polycom
Soundstation, Aastra, Patton ATA, QE ATA, Grandstream,
Innovaphone, iOs, Android
 Basic feature set, may vary per phone
 T.38 FAX over IP support
© 2011 Avaya Inc. All rights reserved.
32
MidMarket Server Edition – Wireless VoIP
 Requires Voice Priority Processor (AVPP)
 Can be Twinned with deskphone
 Features include VM indication, Hold / Mute / Transfer / Conference /
last Number Redial softkeys
 Talk time for 3641/45: standard 4, max 8 hours with Ultra-Ext. Battery
TFTP Server
802.11
Access Points
IP Connection
Voice Priority Processor
LAN
Avaya
IP Office
3641/45
a/b/g standard
© 2011 Avaya Inc. All rights reserved.
33
MidMarket Server Edition – DECT R4
 Can be Twinned with deskphone
 Features include VM indication, missed call indication & Call List, Hold / Mute / Transfer /
Conference / Park (programmable). Access to IPO directory & messaging using AIWS.
 Talk time 13 - 16 hours
Extension
Twinning
WAN
Management
Avaya
DECT R4
Base
Station
Max. 48 base stations, 384 phones

BS: max 8 simultaneous calls

VCM required

Compact DECT: max 5 base
stations with each max 4
© 2011 Avaya Inc. All
rights reserved.
simultaneous
calls
IP
Handover
Portability between
Offices
AIWS

Ethernet
3720
3740
3725
3749
Avaya – Confidential
34
Resiliency
MidMarket Server Edition
Resilient Components
DL360G7
Hardware Based
Dual CPU
Dual PSU
RAID HDD
Software Based
IP Phones (H323)
Voicemail
Hunt Group
Incoming Call Routes
Trunk Lines – A/C
IPO500v2
ARS
© 2011 Avaya Inc. All rights reserved.
36
MidMarket Server Edition
Licenses Supported
License
New for R8.1?
License Location
Server Edition
New
On Primary server
Avaya/3rd Party IP Endpoint
Existing
On Primary server
Power User
Existing
On Primary server
Office Worker
Existing
On Primary server
Receptionist
Existing
On Primary server
SIP Trunk Channel
Existing
On Primary server
UMS Web Services
Existing
On Primary server
Additional Messaging Ports
Existing
On Primary or Secondary server
Messaging TTS Professional
Existing
On Primary or Secondary server
Additional PRI Channels
Existing
On IP500 V2 Expansion System
CTI Pro
Existing
On associated device
CTI Wav users
Existing
On IP500 V2 Expansion System
IPSec Tunnelling
Existing
On IP500 V2 Expansion System
© 2011 Avaya Inc. All rights reserved.
37
MidMarket Server Edition
Linux Licensing
 Linux Feature Key Serial Number (termed System ID) is
derived from platform hardware components
– For Avaya-supplied, System ID is displayed on packaging
and server
– If the hard drive or Ethernet card fails, a replacement will
change the System ID.
– 30 day grace period on a change. New licenses required
before expiry.
© 2011 Avaya Inc. All rights reserved.
38
MidMarket Server Edition
License Operation
 The Primary acts as a central license server
– Allocates to Secondary or Expansion systems on request.
 Allocates to remote systems only after it has satisfied its
own requirements
 Secondary and Expansion systems will check their local
licenses first before any request of the Primary.
– Local licenses cannot be placed into the Primary’s license
pool
 Any Secondary or Expansion system losing contact with
the Primary will persist allocated licenses for a 15 day
grace period
 Alarms (SSA/SNMP/Syslog/email) for license over
allocation, grace period start + reminder
© 2011 Avaya Inc. All rights reserved.
39
MidMarket Server Edition
Administration Overview
 All administration focused on the server management
web portal, termed Web Control
– Install, configuration, alarms, logs, upgrades, backup etc.
– Supports standard browsers (Firefox, IE, etc)
 Web Control provides solution administration on Primary
and Secondary
 Web Control can
also manage Linux
Expansion systems
locally for install and
‘Rainy Day’ scenarios
© 2011 Avaya Inc. All rights reserved.
40
MidMarket Server Edition
Server Edition Manager – Configuration
 Select ‘Solution’ or specific device in the list and then
‘Configuration’
– Navigation Pane opened on selection:
© 2011 Avaya Inc. All rights reserved.
41
UC; Mobile & Video
Collaboration Out of Box
User Productivity Licenses
IP OFFICE
RECEPTIONIST
• Works switchboard
• Can manage multiple sites from anywhere
IP OFFICE
OFFICE WORKER
• Work from the office
IP OFFICE
POWER USER
• Laptop & Cell Phone
• Need to work from anywhere
© 2011 Avaya Inc. All rights reserved.
43
Receptionist
 Softconsole
IP OFFICE
RECEPTIONIST
• Works switchboard
• Can manage multiple
sites from anywhere
© 2011 Avaya Inc. All rights reserved.
44
Receptionist: SoftConsole
Intuitive flexible
interface
Ability to maintain
visibility of:
– Calls waiting
– Calls holding/parking
– Available resources
per business function
– Centralized
Operator/Attendant
Ability to perform minor
system administrative
functions (e.g., change
group status, change
divert settings)
© 2011 Avaya Inc. All rights reserved.
Works with IP
telephones on Primary
Server
45
Office Worker
 One-X Portal for IP Office
– Excluding Telecommuter Mode
 Flare Experience
 Unified Messaging Service (UMS)
IP OFFICE
OFFICE WORKER
• Work from the office
© 2011 Avaya Inc. All rights reserved.
46
Unified Communication
One-X Portal: Thin client; Enhance User Experience
Federated presence with
GoogleTalk contacts
Mute button for
active calls
MS Exchange calendar mining
Transfer IM to voice
conversation
Easy
3rd
party gadget
integration
e.g. iGoogle
 Simple URLs
 MyBuddy
 Gadget tabs
& more!
Require Office Worker or Power User License
© 2011 Avaya Inc. All rights reserved.
47
Unified Communication
One-X Portal Call Assistant
 Windows client providing:
– Outlook screen pop
– One-X Portal screen pop
– Incoming /missed call notification
– Hot-key dialling
© 2011 Avaya Inc. All rights reserved.
4848
Unified Communication
One-X Plug-in for Ms Outlook: Integrate Business Apps with Comm.
Click to call or
conference
Federate presence
with MS Exchange,
GoogleTalk
Visual voicemail
Calendar mining
 Easy to install – no additional
servers required
 intuitive for your customers to
use
 Increase consideration with
Microsoft SMEs
 Require Office Worker or Power
User
© 2011 Avaya Inc. All rights reserved.
Prime contacts
always on display –
no search required!
49
Unified Communication
One-X Plug-in for salesforce.com
Make and
receive calls
Consultative or blind
transfers
Screen pop on
incoming calls
Place calls on /
off hold
© 2011 Avaya Inc. All rights reserved.
–
–
–
Simple plug-in appears in side bar of every SFDC page
Enable your customers to personalize their service
Instant access to customer information
50
Unified Communication
Flare Experience* on Windows & iPAD
Require
Office
Worker or Power User License
© 2011 Avaya Inc.
All rights reserved.
* v1.1 Supports PtP Video thru R8.1
FP1
51
Power User
 Everything from Office Worker profile, plus:
– Video Softphone
– One-X Mobile Preferred
IP OFFICE
POWER USER
• Laptop & Cell Phone
• Need to work from
anywhere
© 2011 Avaya Inc. All rights reserved.
52
Unified Communication
Video Softphone
 Softphone with 6-party video
conference capability
 Can be controlled from one-X
Portal
 For Windows & MAC
© 2011 Avaya Inc. All rights reserved.
5353
Mobile Collaboration
Adding “one-X® Mobile” to Essential Edition for all Users
Mobility Offer
Included as standard for all users
PREMIUM Mobility Offer
For use with IP Office Preferred Edition
one-X® Mobile Essential for IP Office
one-X® Mobile Preferred for IP Office
 Cost-effective mobility without the
need for an additional server
 Integrated server-based solution
provides rich functionality
 Mobility: Simultaneous ring and call
control with office desk phone
 UC: Multi-modal communication – IM,
voice call control, conferencing
Supported on iPhoine
,Andrioid and Blackberry
Supported on Android and
iPhone
© 2011 Avaya Inc. All rights reserved.
54
Mobile Collaboration
One-X Mobile Preferred: Manage Office Comm. from Mobile
Cellular voice /
PSTN
IPO500v2
as Trunk Gateway
Voice calls
Simplified, open architecture
• Uses One-X Portal & Mobility
Server Services on Primary
• Calendar integration with MS
Exchange
• Rich presence aggregation and
federation with public networks
• Supported on Android , iOS
Real-time business
collaboration for the mobile
workforce
© 2011 Avaya Inc. All rights reserved.
one-X Portal & Mobility Server
Data
Internet /
Cellular Data
Network
Primary Server
Microsoft
Exchange
Server
Calendar Integration
55
Video Collaboration
IP Office 8.1 & Scopia Integration
Deployment Overview - Small Sites
SIP
H.323
IP OFFICE
Public H323
XT5000
Scopia Desktop
(via Firewall/NAT)
Scopia Mobile
(via Firewall/NAT)
Scopia
Desktop Server
Mobile/Desktop
FWT
DMZ
Public
Network
© 2011 Avaya
Inc. All rights reserved.
Video
Softphones
Scopia
XT5000/XT4200
Private Network
Avaya
Wireless
Phones
Avaya Digital Phone
& IP Phones
56
Video Collaboration
IP Office 8.1 & Scopia Integration
Deployment Overview - MidMarketSites
SIP
Scopia
PathFinder Server
H.323 FWT
H.323
IP OFFICE
H.460 H.323
Endpoint
Scopia Management
H.323 GK + SIP B2B
SIP Trunk
H.323
Endpoint
Elite MCU
Scopia Desktop
(via Firewall/NAT)
Avaya
Wireless
Phones
Scopia
Desktop Server
Mobile/Desktop
FWT
Scopia Mobile
(via Firewall/NAT)
Public
Network
© 2011 Avaya
Inc. All rights reserved.
DMZ
Scopia
XT5000/4200
Video
Softphones
Private Network
Avaya Digital Phone
& IP Phones
57
Video Collaboration
Option-1: Using SCOPIA Integration
Components Required
SMB
Solution
Scopia XT5000
Scopia XT Desktop
4/9 Way MCU
Including FW Traversal
Scopia XT5000 SMB Licence
Additional
Endpoints
Scopia
XT4200
(Optional)
© 2011 Avaya Inc. All rights reserved.
Require
IP endpoint License to register XT5000
Scopia
XT5000
(Optional)
58
Video Collaboration
Option-2: Using IPO VideoSoftphone 6-party MCU
 The following call-flows are supported
IP Office Video SoftPhone
1. Point-to-point Video call
2. Multi party Video Conference over the Multi-Site
leveraging 6-party soft MCU
IP Cloud
IP Office Video SoftPhone
New York Headquarter
Multi Site
Networking
IP Cloud
London Office
Beijing Office
IP Cloud
IP Office Video SoftPhone
IP Office Video SoftPhone
© 2011 Avaya Inc. All rights reserved.
Require
Power User License
59
VM Pro
Voice Mail Pro – main features
 Queue Announcements
– Optional break out to Vmail or agent.
– Position and ETA.
 Call Recording
– Check how your staff are answering calls.
– Record calls to any mailbox. Store and forward in emails
 Automated Attendant.
– Call flows to efficiently handle user calls.
– Route via CLI, Conditions, DTMF.
– Dial By Name with caller announcements.
 Unified Messaging
– Integrate voicemail and email
 Campaign Manager
– Capture details and play back later.
– Structured Vmail Message accessed via WEB.
© 2011 Avaya Inc. All rights reserved.
61
Flexible Call Recording – Contact Store
R8.1
FP1
Browser based access to
recording library
Powerful search filters:
CLID, Date, time, dialled
number, length, extension
number
Ad-hoc (immediate record) or
percentage calls in a time
period
Easily archived and retrieved
Perfect for training and
conflict resolution
© 2011 Avaya Inc. All rights reserved.
Require
Contact Store License per Primary & Secondary Server
62
Caveats
MidMarket Server Edition
Caveats
 No CCR (Option of DevConnect)
 No central CDRs
 No central CTI
 No embedded VM or AA – only centralised VMPro
 IP Phone resilience only with Avaya 16xx/96xx H.323
 No Integrated MoH Connections
© 2011 Avaya Inc. All rights reserved.
64
What’s New
New Features in 8.1 FP1?
 GA: 17th Dec 2012
 Flare Experience with PtP Video for iPad & Windows
 Contact Store support on Linux (Primary & Secondary)
 Microsoft Lync integration; on Client level
 Scopia Video Conference integration
 New DECT phones (D160) and increased capacities
(384)
 New ATM V2 and Combo Card ATM V2
 SSL VPN enhancements
© 2011 Avaya Inc. All rights reserved.
66
Support Services (IPOSS)
New Global Offer from Avaya
MidMarket Support Services are consistent, flexible and simple
 Single fee per node*
 Available in Wholesale and Co-Delivery Models
 Base offer includes:
– Remote Technical Support: HW and SW
– Business Hour Support – 8x5x5
Optional Add-Ons
Any Time /
Any Day Support
24x7x365
– Major Software Upgrades
– Software Patches and Updates
– Enhanced Remote Connectivity
Parts Replacement
NBD or 4 hour
– 1, 3 or 5 year prepaid terms
or On-site (US)
Consistent
Flexible
Simple
Same offer elements for
SME and Mid Market
Multiple service delivery
options available
Industry standard support
model at a fixed price
© 2011 Avaya Inc. All rights reserved.
* Promotional pricing is currently available.
68
Promotional Entry Pricing – Sample shown: 1 year list
Will have 1, 3 and 5 year terms, all total pre-pay
Wholesale List Price
IP 500 V2
HP
DL360G7
Linux
HP
DL120G7
Linux
8x5 Rem Tech Support & S/W Upgrades
$215
$215
24x7 Rem Tech Support & S/W Upgrades
$275
8x5 Rem Tech Support, NBD APR & S/W Upgrades
24x7 Rem Tech Support, NBD APR & S/W Upgrades
Co-Delivery List Price
IP 500 V2
HP
DL360G7
Linux
HP
DL120G7
Linux
$215
$194
$194
$194
Per Server
$275
$275
$248
$248
$248
Per Server
$284
$611
$390
$256
$550
$351
Per Server
$344
$671
$450
$310
$604
$405
Per Server
8x5 Rem Tech Support, 4-Hour APR & S/W Upgrades
$353
$1,007
$565
$318
$907
$509
Per Server
24x7 Rem Tech Support, 4-Hour APR & S/W Upgrades
$413
$1,067
$625
$372
$961
$563
Per Server
Offer Options
Remote Technical Support & S/W Upgrades
With NBD Advance Parts Replacement (APR)
With 4-Hour Advance Parts Replacement
© 2011 Avaya Inc. All rights reserved.
Note: 48 options, available in 1, 3 or 5 year terms.
On-Site options are available in the US-only.
69
Promotional Entry Pricing – Sample shown: 3 year list
Will have 1, 3 and 5 year terms, all total pre-pay
Wholesale List Price
IP 500 V2
HP
DL360G7
Linux
Server
HP
DL120G7
Linux
Server
8x5 Rem Tech Support & S/W Upgrades
$599
$599
24x7 Rem Tech Support & S/W Upgrades
$767
8x5 Rem Tech Support, NBD APR & S/W Upgrades
24x7 Rem Tech Support, NBD APR & S/W Upgrades
Co-Delivery List Price
IP 500 V2
HP
DL360G7
Linux
Server
HP
DL120G7
Linux
Server
$599
$540
$540
$540
Per Server
$767
$767
$691
$691
$691
Per Server
$792
$1,705
$1,089
$715
$1,535
$979
Per Server
$959
$1,872
$1,256
$866
$1,687
$1,130
Per Server
8x5 Rem Tech Support, 4-Hour APR & S/W Upgrades
$985
$2,808
$1,577
$887
$2,529
$1,418
Per Server
24x7 Rem Tech Support, 4-Hour APR & S/W Upgrades
$1,152
$2,975
$1,744
$1,039
$2,680
$1,570
Per Server
Offer Options
Remote Technical Support & S/W Upgrades
With NBD Advance Parts Replacement (APR)
With 4-Hour Advance Parts Replacement
© 2011 Avaya Inc. All rights reserved.
Note: 48 options, available in 1, 3 or 5 year terms
On-Site options are available in the US-only.
70
Design Simplicity
© 2011 Avaya Inc. All rights reserved.
71
MidMarket Server Edition – BoQ
300-IPT user with 25% UC – Solution Cost
P/N
System Platform:
270393
270397
Expansion System / Trunk
Gateway:
700476005
700479702
Station Cards: for IPO500v2
700504032
Trunk Cards: for IPO500v2
700417439
Licenses:
Voicmail Channels: Primary
Server…
174459
174461
174462
PRI Trunk Channels…
215185
User Productivity Packs…
229427
229428
IP Endpoints…
229447
Accessories:
700213440
700289747
700429202
Post-Sales Support Service:
IPOSS
271606
271605
Description
MPG
IQ
MidMarket Hardware & License
IQ
DL360G7 SRVR IPO R8.1+ SE PRIMARY for MidMarket
IP OFFICE R8.1+ SERVER EDITION LICENSE LIC:DS
Qty
U. List Price Ext. List Price
1
2
$8,100
$2,995
$8,100
$5,990
IQ
IQ
1
1
$650
$50
$650
$50
IPO500v2 Expansion ServerIU
1
$350
$350
IPO IP500 V2 CNTRL UNIT
IPO IP500 V2 SYS SD CARD AL
IPO MC VCM 64 V2
IPO IP500 TRNK PRI UNVRSL SNGL
IQ
1
$950
$950
IP OFFICE LICENSE VOICEMAIL PRO RFA 2 LIC CU
IP OFFICE LICENSE VOICEMAIL PRO RFA 8 LIC CU
IP OFFICE LICENSE VOICEMAIL PRO RFA 16 LIC CU
IQ
IQ
IQ
1
1
1
$1,795
$5,495
$9,995
$1,795
$5,495
$9,995
IP OFFICE LICENSE IP500 UNI PRI ADD 22 E1 CHANNELS LIC
CU
IQ
1
$600
$600
IP OFFICE LIC R8 PWR USER 5
IP OFFICE LIC R8 PWR USER 20
IQ
IQ
3
3
$761
$2,704
$2,283
$8,112
IP OFFICE LIC R8 AV IP ENDPOINT 20
IQ
15
$1,245
$18,675
IPO ISDN RJ45/RJ45 3M RED
IPO - PWR LEAD (EARTHED) UK
IPO IP500 RACK MNTG KIT
IQ
IQ
IQ
1
1
1
$5
$15
$60
$5
$15
$60
1
1
$275
$275
$275
$275
Licenses
Post-Sales Support Service
IP OFFICE REM TECH SUPT 24X7 - HP DL360G7 1YPP
IP OFFICE REM TECH SUPT 24X7 - IP500 V2 1YPP
© 2011 Avaya Inc. All rights reserved.
72
TOTAL
$63,675
MidMarket Server Edition – BoQ
300-IPT user + 25% UC + Resiliency – Solution Cost
P/N
MPG
Qty
DL360G7 SRVR IPO R8.1+ SE PRIMARY for MidMarket
IP OFFICE R8.1+ SERVER EDITION LICENSE LIC:DS
IQ
IQ
2
3
$8,100
$2,995
$16,200
$8,985
IPO IP500 V2 CNTRL UNIT
IPO IP500 V2 SYS SD CARD AL
IQ
IQ
1
1
$650
$50
$650
$50
IPO MC VCM 64 V2
IU
1
$350
$350
IPO IP500 TRNK PRI UNVRSL SNGL
IQ
1
$950
$950
IP OFFICE LICENSE VOICEMAIL PRO RFA 8 LIC CU
IP OFFICE LICENSE VOICEMAIL PRO RFA 16 LIC CU
IQ
IQ
1
1
$5,495
$9,995
$5,495
$9,995
174459
174460
174461
174462
PRI Trunk Channels…
IP OFFICE LICENSE VOICEMAIL PRO RFA 2 LIC CU
IP OFFICE LICENSE VOICEMAIL PRO RFA 4 LIC CU
IP OFFICE LICENSE VOICEMAIL PRO RFA 8 LIC CU
IP OFFICE LICENSE VOICEMAIL PRO RFA 16 LIC CU
IQ
IQ
IQ
IQ
1
1
1
1
$1,795
$2,875
$5,495
$9,995
$1,795
$2,875
$5,495
$9,995
215185
IP OFFICE LICENSE IP500 UNI PRI ADD 22 E1 CHANNELS LIC CU
IQ
1
$600
$600
IP OFFICE LIC R8 PWR USER 5
IP OFFICE LIC R8 PWR USER 20
IQ
IQ
3
3
$761
$2,704
$2,283
$8,112
IP OFFICE LIC R8 AV IP ENDPOINT 20
IQ
15
$1,245
$18,675
IPO ISDN RJ45/RJ45 3M RED
IPO - PWR LEAD (EARTHED) UK
IPO IP500 RACK MNTG KIT
IQ
IQ
IQ
1
1
1
$5
$15
$60
$5
$15
$60
2
1
$275
$275
$550
$275
System Platform:
270393
270397
Description
MidMarket Hardware & License
U. List Price Ext. List Price
Expansion System / Trunk Gateway:
700476005
700479702
Station Cards: for IPO500v2
700504032
Trunk Cards: for IPO500v2
700417439
Licenses:
IPO500v2 Expansion Server
Voicmail Channels: Primary Server…
174461
174462
Voicmail Channels: Secondary Server…
User Productivity Packs…
229427
229428
IP Endpoints…
229447
Accessories:
700213440
700289747
700429202
Licenses
Post-Sales Support Service: IPOSS
Post-Sales Support Service
271606
IP OFFICE REM TECH SUPT 24X7 - HP DL360G7 1YPP
271605
IP OFFICE REM TECH SUPT 24X7 - IP500 V2 1YPP
© 2011 Avaya Inc. All rights reserved.
TOTAL
73
$93,409
Let’s Try to Design..Now
What is Required…. Scenario # 1: 400-IP Users
 Requirements:
 400-IP User
 1-PRI trunk
 100-UC Users
 Components Required:
1.
2.
3.
4.
1xHP-DL360G7
1xIPO500v2 + SD Card
1xVCM32 v2
1xPRI Daughter Card
with Channel Licenses
© 2011 Avaya Inc. All rights reserved.
Licenses..
5.
6.
7.
8.
2xServer Edition
16xVM Channels (20)
400xIP Endpoint
100xPower Users
75
What is Required…. Scenario # 2: 400-IP Users
with Resiliency
 Requirements:




400-IP User
1-PRI trunk
100-UC Users
Resiliency
 Components Required:
1.
2.
3.
4.
2xHP-DL360G7
1xIPO500v2 + SD Card
1xVCM32 v2
1xPRI Daughter Card
with Channel Licenses
© 2011 Avaya Inc. All rights reserved.
Licenses..
5.
6.
3xServer Edition
16xVM Channels (20) on
Primary
7. 20xVM Channels on
Secondary
8. 400xIP Endpoint
9. 100xPower Users
76
What is Required…. Scenario # 3: 600-IP Users
Multi-Site with Resiliency
 Requirements: HO




300-IP User
1-PRI trunk
50-UC Users
Resiliency
 Components Required:
1.
2.
3.
4.
2xHP-DL360G7
2xIPO500v2 + SD Card
2xVCM64 v2
2xPRI Daughter Card
with Channel Licenses
© 2011 Avaya Inc. All rights reserved.
 Requirements: Branch-1
 300-IP User
 1-PRI trunk
 50-UC Users
Licenses..
5. 4xServer Edition
6. 24xVM Channels (30) on
Primary
7. 30xVM Channels on
Secondary
8. 600xIP Endpoint
9. 100xPower Users
77
Design Tool – Offline Converged BoQ Builder
UC + Video + Data
 Request for the latest version to Avaya / Distributor
© 2011 Avaya Inc. All rights reserved.
78
Demo Anywhere
Demo Tool: Demo Anywhere
 Server running on Linux
 Preconfigured image for VMWare player
 Allows demonstration of UC features on a laptop:
 VM Pro
 One-X Portal
 Softphone
 Flare Communicator
 One-X Mobile
 Receptionist
 IP phones / SIP trunks
 Fully configurable
https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j30000000LEBuAAO
© 2011 Avaya Inc. All rights reserved.
80
Demo Anywhere Solution Setup
Demo environment is a non-networked
environment
Access
Point
Ext 103
Carol
(Customer)
ERS 3500
POE switch
Wi Fi
Ext 102
Bob
(Sales, Gillians)
© 2011 Avaya Inc. All rights reserved.
Laptop Running
 IP Office Anywhere
 One-X Portal
 Outlook plugin
Alice Ext 101
(Sales VP, Gillians)
81
Useful Links
 IP Office Knowledge Base:
http://marketingtools.avaya.com/knowledgebase/
 IP Office R8.1 Sales Tool Kit:
https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j30000000
LAt5AAG
 IP Office eBook:
http://www.avaya.com/uk/resource/assets/brochures/Avaya%20IP%20Offic
e%20eBook_Final%20(71612).pdf
 IP Office Support Services (IPOSS):
https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?c=a3d30000000
L5uhAAC&Id=a3j30000000L3jVAAS
 IP Office Promotions:
https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j30000000
LEQ5AAO
© 2011 Avaya Inc. All rights reserved.
82
Mid-Market Solution – Value Prop
Handsets, smart phones, desktop, tablets
Home, work, on the road
IP Digital
© 2011 Avaya Inc. All rights reserved.
Analog SIP
5 - 1500 users in
one or more offices
Mid Market, Branch
Adaptable office from
key system to UC
Investment Protection
Flexible Architecture
Savings, Low TCO
83
Key Take Away
 IPO a Fit-for-Purpose solution for MidMarket
 Offers Simplified Installation & Management
 UC, Mobile & Video Collaboration Out-of-Box
 IPO500v2 & MidMarket Solution both are Available
© 2011 Avaya Inc. All rights reserved.
84
IPO Promotions
Triple 7 Program – IP Office
Migrate from Option-11, IP400, Norstar, BCM
Aggressive Promotion
Accelerate your customers transformation to a Collaborative environment.
Higher margin opportunity
Lower TCO than competitive offers
Flight Itinerary: 9th July until 30th June 2013
Partners Migrating Meridian Option 11 to IP Office get:
► 70%* off list for IP Office Hardware and select Avaya phones
► 70%* off list for IP Office Software
► Can be combined with IP Office Data Bundle 2 Promotion
*Triple 7 carries a 70% discount, for a maximum resale price of 30% of list price. Additional discounts provided
through distribution. Check with distributors for final pricing.
© 2011 Avaya Inc. All rights reserved.
86
Win with IP Office
Displace Competition
Purchase an IP Office 500 v2 with a minimum of 20 IP end-point Licenses
or Purchase an IP Office with minimum 100 IP users and Preferred Edition, UC
Module or Server Edition
Competitive Displacement
(min 20 IP users)
15% off Regional Price List*
18% off Regional Price List*
Net new mid-market business
(min 100 IP Users & Preferred Edition,
UC module or Server Edition)
when ordered with IPOSS
15% off Regional Price list*
when not ordered with IPOSS
* IP Office software & hardware and selected Avaya phones**
** Promotion discount on selected Avaya phones capped at 12% in the Middle East & Africa region
© 2011 Avaya Inc. All rights reserved.
87
Positioning:
It’s about Meeting Customer’s
Requirements & Expectations
© 2011 Avaya Inc. All rights reserved.
88
Avaya Portfolio Positioning
Serves the market based on varying customer types and needs
 Simple, scalable, flexible
for the growing office
 Turn key UC Collaboration
Enterprise-class UC and
Contact Center
Custom platform
integration. ACE, Lync,
FMC
Custom platform integration
e.g. ACE, Lync, FMC
Data Networking
Avaya Support Services
© 2011 Avaya Inc. All rights reserved.
89
Avaya Portfolio Positioning
Simple, Designed To Meet Customer Needs Across Market Segments
Avaya Office for Midsize Enterprise R9
Designed for Small to Midsized Enterprises
Ideal for established businesses seeking cost-effective
Consolidation of Assets, Mission Critical Applications, Advanced
Collaboration
5
100
Small
250
Medium
500
Mid Market
1000 1500
Ideal for small to midsize
businesses seeking Costeffective Growth, Integrated
UC, Video & Mobility
Applications, Simplified
management and Lower
TCO
Avaya Aura®
Designed for Enterprises
3000+
Enterprise
# of Users
© 2011 Avaya Inc. All rights reserved.
90
Positioning Pointers – AURA or IPO MM
No of Users;
> 1500
No of Sites;
> 32 /1500+Users
Real-Time
Fail-Over
Call Center
Web-Conferencing;
AAC7 alike
Centralized Dialing
Plan / CDR
© 2011 Avaya Inc. All rights reserved.
Any “No”; Position IP Office
91
Q & A !!