Transcript Business Process Management

e-GOVERNANCE
for
ENHANCE SERVICE DELIVERY
TRANSFER KNOWLEDGE, DEVELOP AND IMPLEMENT QUICK WIN PILOT E-SERVICES
(SERVICE ORIENTED ARCHITECTURE (SOA) -BASED BUSINESS PROCESS MANAGEMENT (BPM))
June 2nd to 21st 2012
AMMAN- JORDAN
DAY 2
PRESENT BY:
Agenda
Time
Topic
9:00
BPM Overview
10:00
Oracle BPM & BPEL
11:00
11:30
Coffee Break
Oracle Human Task
Oracle Business Rules
Oracle BAM
1:30
Luch Break
2:30
Oracle ADF
3:00
SOA Guidelines & Best Practices
4:00
Coffee Break
4:15
SOA Guidelines & Best Practices
5:00
Case Study
Business Process Management
‫إدارة عمليات األعمال‬
What is BPM
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Business Process Management is a generic term,
that encompasses the techniques, structured
methods, and means to streamline operations and
increase efficiency.
BPM techniques and methods enable you to
identify and modify existing processes to align them
with a desired (improved) future state.
،‫ يشمل تقنيات وأساليب التنظيم‬،‫إدارة عمليات األعمال هو مصطلح عام‬
.‫والوسائل الالزمة لتبسيط العمليات وزيادة الكفاءة‬
‫تقنيات وطرق إدارة عمليات األعمال تمكنك من تحديد وتعديل العمليات‬
.‫الحالية لمواءمتها مع الحالة المستقبلية (المحسنة) المرجوة‬
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Business Process Management (BPM)
Software and strategy for modeling, automating, managing and optimizing
business processes across organizational divisions, systems and applications.
‫ وإدارة وتحسين عمليات األعمال عبر التقسيمات التنظيمية والنظم‬،‫ وأتمتة‬،‫برمجيات وإستراتيجية لقولبة‬
.‫والتطبيقات‬
Strategy
Goals
Policies
Compliance
Process
People
Systems
Information
Principles of BPM‫األعمال‬
• Organize around outcomes not
tasks
• Correct and improve processes
before (potentially) automating
them
• Establish processes and assign
ownership
• Standardize processes across
the enterprise
• Enable continuous change
• Improve existing processes,
rather than build radically new or
‘perfect’ processes
‫مبادئ إدارة عمليات‬
‫تنظيم حول النتائج وليس المهام‬
•
‫تصحيح وتحسين العمليات من قبل أتمتها‬
•
‫إنشاء العمليات وتعيين المسؤولين عنها‬
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‫توحيد العمليات عبر المؤسسة‬
•
‫تفعيل التغير المستمر‬
•
‫ بدال من بناء عمليات‬،‫تحسين العمليات القائمة‬
.‘‫جذرية جديدة أو 'مثالية‬
•
Typical Business Drives ‫الدوافع‬
• Reduce staff and office overhead
‫خفض عدد الموظفين والنفقات العامة‬
numbers
‫معالجة أنشطة األعمال الحاسمة بشكل أسرع‬
• Process business critical activities
‫تقليل عدد األخطاء واالستثناءات‬
faster
‫خفض إجمالي تكاليف تقنية المعلومات‬
• Reduce the number of errors and
‫الحد من االزدواجية‬
exceptions
‫زيادة وضوح في الكفاءة التشغيلية واختناقات سير‬
• Reduce overall IT costs
‫عمليات األعمال‬
• Reduce duplications
‫الحد من مخاطر األعمال‬
• Increase visibility into operational
‫تحسين خدمة العمالء واالحتفاظ بهم‬
efficiencies and bottlenecks
• Reduce business risks
• Improve customer service and
retention
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Business Analysis
‫تحليل األعمال‬
• No business process improvement or change activity
can be undertaken without the use of business
analysts and/or business analysis techniques
• You must never attempt to change a business process
without first analyzing the business impact of the
change in detail
• Most people think they understand the techniques of
analysis (e.g., requirements gathering), but few
actually do
• Most projects failures do not stem from technology
– Rather, a lack of insight, stakeholder support or planning - all things that are the focus of business analysts!
Business Process Analysis ‫تحليل عمليات األعمال‬
• Most common starting point is when something is not right in the
organization…
– A meta problem: there are duplicative processes and information
across departments
– A business problem: exception rate is too high
– A micro problem: some user interface screens are confusing
• Business Analyst needs to
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evaluate the situation from various angles and identify core issues
review any documentation, interview workers
flowchart/document current process
recommend improvements
• When to use: When you have already clearly identified a specific
process or process for improvements
‫فوائد إدارة عمليات األعمال ‪Benefits of BPM‬‬
BPM & SOA
‫‪Success Depends on Business Impact and Process Complexity‬‬
‫النجاح يعتمد على مدى التأثير على األعمال وعلى مدى تعقيد العملية‬
Oracle BPM
Oracle BPM Solution Components
BPM
Human Centric
Business Process
Management
Business user friendly
Human centric
Collaborative
Frequent process changes
BPEL PM
System Centric Process
Management and SOA
SOA architecture
Apps integration, AIA
BPEL
High performance STP
Round-tripping with BPA
Unified Process Foundation
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Unified engine –BPEL, Rules, Human Workflow to support ALL types of
processes
Business catalog –A registry of services and objects that enables IT to provide
prewired processes and human tasks to be assembled in Process Composer
End-to-end management & monitoring -Find faults that have happened
anywhere in the system and take corrective action
Integration Services –Adapters, UDDI integration, CEP integration, BI action
framework integration, Identity management integration
Scalable architecture –From simple to complex tasks, and large volumes of
transactions
Unified Runtime Platform ‫منصة تشغيل موحدة‬
Worklist
BPEL
Process Portal
BPMN
2.0
MS Office
Human Task
(BPEL4People)
Process Core
Business View
BAM, BI
Business
Rules
BPEL
SCA
BPM Server
BPM
(with Business and IT view)
Enterprise
Manager
Oracle Business Process Execution Language
BPEL
What is BPEL
• Business Process Execution Language
• BPEL is an open industry standard
http://docs.oasis-open.org/wsbpel/2.0/wsbpel-specification-draft.html
– Oracle has made supported extensions to BPEL
• Human Workflow Service Engine
• Database Interfaces
• Applications Adapter
• SOA based (Service Oriented Architecture) BPEL allows for the
integration of Web Services into end-to-end processes.
• These BPEL processes can themselves be a Web Service.
• BPEL is far more powerful than Workflow so keep an open mind
as we all move through this transition.
BPEL Features
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Supports Synchronous & Asynchronous Transactions
Flow Control ‫التحكم في التدفق‬
Compensating Transactions ‫اإلجراءات التعويضية‬
Data Manipulation using XPath, XSLT, and Xquery
Human Workflow
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Routing/Assignments ‫ تكليف‬/ ‫توجيه‬
Notifications ‫إخطارات‬
Nomination, Delegation and Reassignment ‫ تفويض وإعادة تكليف‬،‫ترشيح‬
Escalations ‫التصعيد‬
JSP Forms ‫نماذج‬
Work List Application ‫قائمة األعمال‬
Comments and Attachments ‫المالحظات و المرفقات‬
Audit Trail ‫المراجعة والتدقيق‬
BPEL Process in JDeveloper
BPEL Mapping / Transformation
BPEL Console
BPEL Console – Process Flow
‫‪Human Task Flow‬‬
‫اإلجراءات التي تتطلب تدخل بشري‬
Human Task
Human Task
• A BPEL process invokes a special activity of the human task type when
it needs a human to perform a task.
• The process waits for the task to complete.
• There is metadata associated with the task that is used by the human
task service component to manage the lifecycle of the task:
• Who performs the task
• Who are the other stakeholders
• When must the task be completed
• How do users perform the task,
• The human task service component uses an identity directory, such as
LDAP, to determine people's roles and privileges.
• The human task service component presents tasks to users through a
variety of channels:
• Worklist Application
• Worklist Portlet
• Notifications: email, phone, SMS, etc.
‫قائمة األعمال ‪Work List‬‬
Human Task Features
Flow Patterns & Routing Policies
Flow Patterns & Routing Policies
Escalation &
Notifications
Workflow Services
Oracle Business Rules
‫قواعد سير العمل‬
Business Rules
‫قواعد سير العمل‬
Business rules are statements that describe business
policies or describe key business decisions.
‫قواعد سير العمل هي العبارات التي تصف سياسات العمل أو تصف قرارات األعمال‬
.‫الرئيسية‬
Examples:
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Business policies such as spending policies and approval matrices.
Constraints such as valid configurations or regulatory requirements.
Computations such as discounts or premiums.
Reasoning capabilities such as offers based on customer value.
Business Rules – Declarative Rules
Business Rules – Decision Table
Oracle Business Activity Monitor
BAM
‫مراقب نشاط األعمال‬
Business Activity Monitor - BAM
Oracle BAM provides a framework for
• Creating dashboards that display real-time data inflow.
• Creating rules to send alerts under specified conditions.
Business Activity Monitor - BAM
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Data and Event Collection:
The Oracle BAM provides mechanisms to collect event and data information from
various sources, and it is integrated with Oracle BPEL Process Manager to link
process-related events in real time.
•
Event Analysis:
This allows the filtering and analysis of event-based information in line with the KPI
information set by the users.
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Intuitive Dashboards:
This allows detailed reports regarding the process to be available to the users as per
their requirements. It allows data from various sources to be made available using
intuitive dashboards, which a user can use to take decisions or set customized alerts.
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Real Time Alerts:
The Oracle BAM provides the capability for setting alerts in case a business process is
performing outside the range of acceptable standards.
Oracle Applications Development Framework
ADF
Oracle Application Development Framework (ADF)
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Is an end-to-end Java EE framework that is extensible
Utilizes and adds value to the Java EE platform
Abstracts Java EE complexity
Provides declarative and visual development
Enables developers to focus on the application, not the lowlevel infrastructure
– Creates reusable and maintainable code
– Uses metadata, simplifying the basic task of wiring user
interfaces to services
– Implements Java EE best practices and design patterns,
including MVC
The Model-View-Controller Design Pattern
Implementing MVC with the ADF Framework
Desktop
Browser-based
ADF Swing
Office
JSP
JSF
ADF Faces / DVT
View
Controller
Struts
JSF/ADF Task Flow
Model
ADF Bindings (JSR 227)
Java
EJB
BAM
BPEL
Web
Services
ADFbc
BI
Essbase
Portlets
Business Services
TopLink
Data
Services
Relational Data
XML Data
Legacy Data
Packaged Apps
Types of ADF Business Components
StorefrontAM
Customer
CustVO
CustomerOrder
AllOrders
Application Module
with View
Object Instances
CustomerEO
OrderEO
OrdVO
View
Objects
and
View
Link
LineItemEO
Entity Objects
and Associations
‫‪SOA Guidelines & Best Practices‬‬
‫المبادئ التوجيهية و أفضل الممارسات‬
Understand Your Organization
‫إبداء باألعمال أوال ‪Start with Business First‬‬
‫‪• Do not try to boil the ocean.‬‬
‫‪• Focus on what is strategically‬‬
‫!‪important --- NOW‬‬
‫‪Front End E-Services first‬‬
‫‪Regulations & Compliancy‬‬
‫‪E-Government Coverage‬‬
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‫‪• Near-term focus, grow scope over‬‬
‫‪time‬‬
‫• ال تعقد األمور‬
‫• ركز على ما هو مهم من ناحية إستراتيجية‬
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‫الخدمات الموجهة للجمهور أوال‬
‫اللوائح و االمتثال للقوانين‬
‫تغطية كاملة للحكومة اإللكترونية‬
‫التركيز على الخطط قريبة المدى ثم االنطالق إلى‬
‫بعيدة المدى‬
Be Flexible ‫تمتع بالمرونة‬
•
Executives will probably never, ever,
use EA models but they will always
need the outputs
• Provide what they need in a form that
they like
• Recognize Business Architecture for
business planning is an emerging
discipline
‫• المديرون التنفيذيون لن يستخدموا نماذج هيكلية‬
‫ لكنهم يسعون دائما لنواتج‬، ‫المؤسسات على األرجح‬
.‫المتأتية منها‬
.‫• حاول توفير ما يحتاجون له في شكل يمكن أن يروق لهم‬
‫• االعتراف بمعمارية وتخطيط األعمال كعلم وانضبات‬
.‫ناشئ‬
SOA Guidelines
• Align architecture principles across lines of business by creating
reference architectures
• Centralize the creation of standards, policies, and processes
• Select technical solutions and vendor partners that adhere to industry
standards
• Establish an enterprise data management function to define and
monitor enforcement of data governance across governmental entities.
• Enforce security policies at the data service layer with declarative
policy definition centrally
• The SOA approach should focus on high-value business processes
• EA and SOA should be driven by multiyear strategic plans that
integrate business and IT goals
• Provide enterprise SOA training for managers and stakeholders as well
as architects, developers, PMs, BAs, and QAs
• Utilize a service registry to catalogue existing services and define
processes to identify and submit potentially sharable services
SOA Guidelines
• Centralize SOA operations and support until greater maturity is
realized
• Deploy a Web services management solution for runtime policy
enforcement through distributed policy enforcement points
• Establish SOA goals and strategies that are tightly aligned with the
business
• Establish SOA goals, standards, policies, and procedures
proportionate to your SOA maturity
• Define clear metrics that are obtainable and can show your progress in
maturing your SOA and EA efforts
• Put repeatable and well-defined governance processes in place and
capture metrics
• Automate as many of the governance processes and collection of
metrics as possible
• Use a multiyear financial strategy to justify SOA investments
• Consider central funding for services that are to be used across
departments
Service Design Best Practices
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Service Size: Granular and not complicated
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Self Contained and reflects a real life service rendered to consumers
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Very well defined interface and contract
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Stick to WS Interoperability standards and data types
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There is no versioning support in WS*.
You need to add version number to the Service namespace to make it part
of the name.
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Do not use code generation tools to generate a service interface. Always
start with building the service interface first.
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Internal Error Handling and Logging is essential
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Clearly document the transaction behavior of the service
Enterprise Message Data Model
Canonical Data Model
Composition vs. Orchestration
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Oracle SOA Suite SCA-based architecture is all about
composition of components together into an “integrated
circuit” that might well be part of a bigger application.
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Orchestration concerns the control of a process across
multiple systems and people. That control involves
branching, state management and human task flows.
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One should use SOA composite for composition and
BPEL for process orchestration.
BPEL Best Practices
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BPEL is for orchestrating services and should not be used to add complex
business logic. This should go into the service layer.
Simplify your BPEL process as much as you can for easier change in the
future.
Create scopes for each step of the flow in the process so as to make it
modular. This will help in creating local variables within that scope. Use
Global variables only when required.
Adopt naming standards and comply to it. This should be part of the
governance strategy.
It is good practice to have a Mediator in the Composite. Try to get most of
the transformations done by the Mediator.
Have all the business rules implemented by the Oracle Business Rules.
Handle all the exceptions, provide notifications, and recover errors if needed.
Take care of transactions
Apply compensating transaction where applicable
Error & Exception Handling
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Define policies for handling faults in a loosely coupled
manner. It externalizes the fault-handling mechanism
from process implementation.
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Use fault logging and notification.
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Catch faults that should be handled by the business
process to take a corrective action.
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Re-Try the process after correcting actions have been
taken.
Logging
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Attaching the Log Policy
With a logging policy you can extend logging with exact
entries with the contents of the messages coming in to
and flowing out of the composites and components.
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Setting the Name of a Composite Instance
Distinguish instances by dynamically assigning a
meaningful name to an instance of a composite.
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Composite Sensors
Composite sensors make tracing easy by allowing you to
expose information from within composite instances.
These sensors are typically used to expose the data
enable search of the instances.
General Guidelines
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Use technology to simplify business process and make it
more efficient.
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Never over use technology for the sake of being trendy.
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Gradual and multi-stage implementation is the key to any
successful Enterprise IT project.

Align your technology selection with the vendors
technology roadmap
Case Study
Greater Amman Municipality
‫‪Integrating EBS with Legacy Systems‬‬
‫‪Suite‬‬
‫اإليصاالت الفرعية ‪AR01:‬‬
‫الفوترة ‪AR02:‬‬
‫االستمالك ‪AP02:‬‬
‫‪E-Business‬‬
‫الرديات ‪AP03:‬‬
‫‪SOA Suite‬‬
‫‪BPEL‬‬
‫‪EBS‬‬
‫‪Database‬‬
‫‪PO‬‬
‫‪FA‬‬
‫…‬
‫…‬
‫‪Oracle E-Business‬‬
‫‪Suite Adapter‬‬
‫‪CM‬‬
‫‪GL‬‬
‫‪ESB‬‬
‫‪Database Adapter‬‬
‫‪11g Oracle‬‬
‫‪DB‬‬
‫‪AR‬‬
‫‪AP‬‬
‫‪JDBC‬‬
‫‪XGEA‬‬
‫‪Custom UI Pages‬‬
‫‪Vertical Systems‬‬
‫‪JDBC‬‬
‫فيش اإليداع ‪AR03:‬‬
‫أمر دفع األمانات ‪AP01:‬‬
‫بيانات الموظفين ‪HR01:‬‬
‫•نظام التحققات‬
‫•نظام المخالفات‬
‫•نظام مخالفات تراخيص‬
‫المهن والصحة و المسالخ‬
‫واألبنية‬
‫•نظام المسالخ والذبيحات‬
‫•نظام تراخيص المحال‬
‫التجارية‬
‫•نظام اإلستمالك‬
‫•نظام تراخيص األبنية‬
‫•نظام أرشفة الوثائق‬
‫االلكترونية‬
‫•نظام ضريبة المسقفات‬
‫•صندوق إسكان موظفي‬
‫أمانة عمان‬
‫•…‬
‫‪RDB‬‬
‫‪Database‬‬
‫‪Oracle DB‬‬
Sample BPEL Process
Customer Data Hub: CDH
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13 Source Systems Integrated with CDH
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Customer Data Size:
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2 Million Person records

100 Thousands Organization records
Primary Customer Source of Truth Data Sources:

EBS: Customers & Suppliers

Property Tax (‫)نظام المسقفات‬

Traffic Tickets (‫)نظام مخالفات السير‬

Vocational Licenses (‫)نظام رخص المهن‬

CRM
‫‪Transaction Viewer Source Systems‬‬
‫نظام ق اررات اللجان المحلية‬
‫‪9.‬‬
‫)‪Oracle EBS (Dr/Cr‬‬
‫‪1.‬‬
‫نظام القرارت اللوائية للجان‬
‫‪10.‬‬
‫نظام المسقفات‬
‫‪2.‬‬
‫‪11.‬‬
‫نظام التحققات‬
‫‪3.‬‬
‫نظام الشكاوى والمعامالت‬
‫نظام مخالفات السير‬
‫‪4.‬‬
‫‪12.‬‬
‫نظام إذن إشغال‬
‫نظام االستمالك‬
‫‪5.‬‬
‫‪13.‬‬
‫نظام رخص المهن‬
‫‪6.‬‬
‫نظام رخص األبنية‬
‫‪7.‬‬
‫نظام اعتراضات المفتش‬
‫‪8.‬‬
‫نظام مخالفات رخص المهن‬
‫والصحة‬
Technical Architecture – Integration


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SOA Based Integration
Business Event Triggered
Supports bulk load
Bi-Directional Synchronization
Technologies:
 DB Adapters
 Business Events
 Oracle Apps Adapter
 WebServices
 PL/SQL
 JAVA, JDBC, …
 Oracle & RDB Based spoke
systems
 Integration Error Handling,
Reporting, and Recovery
‫المسقفات‬
‫مخالفات‬
‫السير‬
‫التحققات‬
‫رخص‬
‫المهن‬
CDH
‫أنظمة‬
‫أخرى‬
‫االستمالك‬
‫رخص‬
‫البناء‬
Customer Transactions Viewer
Sample Transactions Viewer:
(Double Click)
Thank You!