Transcript NCTOPPS SUPERUSER TRAINING 2012 Sandhills Center LME

NC-TOPPS SUPERUSER
TRAINING
2012
SANDHILLS CENTER LME
LME SUPERUSER
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Assist agencies with training (once a qtr.)
Transfer clients- if moving to new agency
Pull updates
Confirm/deny new user requests, and new
agency requests
 Queries (if an agency does not have a current
SU)
 Forwards info from NC-TOPPS Raleigh to
include compliance rating
AGENCY SUPERUSER
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Train new employees
Pull updates
Confirm/deny new user requests
Queries
Assist and train users at your location
Receives info from the LME Superuser to include
updates needed, information from NC-TOPPS in Raleigh
 Removes old users whom are no longer with the agency
(see NC-TOPPS guidelines- page 11-to assist you with all
of your responsibilities)
Things you can do…..
USER SEACH
Online Codebook
Manage User Requests
Manage Users
Change QP’s
Changing QP’s cont’d…..
Updates Needed
Updates Needed cont’d – Export
the Data
Interview Search
Interview Search cont’d
Manage Episodes of Care
Things to watch out for….
 Duplicate users - Users that have
lost their password or it has expired
should NOT request another
username
 Updates Needed dates – You may
want to do a search of the interview
to ensure that an update is needed
even after you have run an updates
list
 Sharing of passwords – no one
should ever share their password or
login info
Things to watch out for cont’d…
 When requesting a QP change to the
LME, the new QP username and
consumer number must be included
NC-TOPPS Outcomes at a Glance 2.0
Dashboard
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Easy Step-by-Step Process to Query Data
View and Print Graphs
Export Outcomes Data to Excel
Data is available on State, LMEs, and Mental
Health/Substance Abuse Providers
 Approximately 20 outcomes measures are
available
 Icon located on NC-TOPPS Home Page
NC-TOPPS Home Page
Outcomes At a Glance
Option 1: Build Custom Report: Build a customized report containing
selected measures (select one, many, or all) for an LME or Provider Agency.
Option 2: Build Custom Aggregate Report: Build a customized report
containing selected measures for an aggregation of Provider Agencies.
Option 3: Compare Locations: Choose one measure for comparison among
1 to 5 LMEs and/or Provider Agencies.
Build Aggregate Report
Example
Build Custom Report
Example
Compare Locations
Example
Compliance
 NC-TOPPS reports on timelines of
interviews ever quarter to ensure
accuracy and timeliness.
 The LME will then report to the
Superusers the timeliness rating.
 The LME will notify agencies that
are below the Performance
Contract Standard (90%)
How Are We Doing?
TOTAL OVERALL NCTOPPS TIMELINESS TIMELINE
100%
90%
80%
70.90%
PERCENTAGE
70%
60%
58.00%
50%
57.40%
59.20% 57.20%
59.40%
62.00%
63.80%
68.20%
68.60%
STATE GOAL
SANDHILLS CENTER
40%
30%
20%
10%
0%
1ST QTR 2nd QTR 3rd QTR
09-10
09-10
09-10
4th QTR 1ST QTR 2nd QTR 3rd QTR
09-10
10-11
10-11
10-11
QTR/FY
4th QTR 1ST QTR 2nd QTR
10-11
11-12
11-12
Compliance Improvement ….
 Things to note/remember View and use NCTOPPS Guidelines (Version 8.0) and Quick
Start Guide (recent version dated August 2011).
 A in person interview/update can be done 2 weeks before and
2 weeks after the due date. If thirty days past due date the
next interview will now be due. Updates are required to be
completed before the thirty days is up. Past the two weeks will
result in the compliance/timely rating to be low.
 Make sure to click “submit” on all interviews. You will need
to follow through to the screen where the letters are green
and says “Interview Successfully Submitted”.
 Notify the LME of email or address changes.
 Contacting the LME or help desk may take time. Don’t wait
until the due date or after to contact us for
questions/concerns.
Things to take back with you….
 Most requests are password problems. Those
can only be handled by help desk personnel.
 All employees using NC-TOPPS must view
tutorial after login page at the bottom of the
screen in order to understand the system.
 All users must have a copy of the NCTOPPS
guidelines to help them to complete their NCTOPPS
More to come…..
 NC-TOPPS is working on a Superuser
handbook for all Superusers.
 NC-TOPPS is establishing a module to send
users an email reminder for upcoming
due/incomplete NC-TOPPS from NC-TOPPS.
 NC-TOPPS is working on a new reports module
much like what we had before. Hopefully will go
live by the end of the year.
Helpful info
 NC-TOPPS helpdesk [email protected]
 LME Superuser Jennifer Moree
[email protected]
 Email your LME Superuser to enroll a new
Superuser. All Superusers have to
approved users before requesting to be a
Superuser.
Thanks For All You Do!!
Questions?