Transcript 03) Station Feature

Station Features
Business Enabled Communications
Contents
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Introduction
Station Port & Station Number
DN Assignment
Call Coverage
Linked Pair / Group
Hot Desk
COS
Mobile Extension
Station VMIB Feature
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VMIB Access
Call Recording
Phontage Backup/Delete
E-mail Notification
AME (Answering Machine Emulation)
Introduction
Telephone Line
(Physical Link)
Telephone Line
(Physical Link)
Telephone
(Physical Device)
Telephone System
Telephone Number
(Logical Identifier or Link)
Association between telephone and its number
Normally, it’s one to one (1 : 1)
Now, its one to N and N to one (1 : N, N : 1, N >= 1)
Introduction

A station (= terminal) can have multiple telephone numbers (DN: Directory Number).
(1 : N = Terminal : Numbers)
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A number can be assigned to a single station or multiple stations.
(1 : N = Number : Terminals) (Max. 10 Terminals)
“Directory Number Assignment Example for two terminals”
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1000
1001
2000
2000
2001
2005
Incoming Call : If there’s a call for DN ‘2000’, both stations will ring.
Outgoing Call : User can choose one of the DN’s (‘1000’, ‘2000’ or ‘2001’)
which is sent to the other station.
Introduction
Attributes for Station Port and for Station Number are separated
Station Port Attributes
(Station Order 1~324)
Station Number Attributes
(Station Order 1~648)
Station Port & Station Number
Station Port
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Physical characteristics of the telephone can be defined.
[Type] : DKT/SLT/LIP/SIP/DSS, [Attributes] : Headset, LCD Language, Flexible Buttons, …
Max # of Station Ports : 120 (iPECS-MG 100), 324 (iPECS-MG 300)
Stations can be ordered on a slot basis in PGM 103 – Station Logical Slot Assignment
PGM 120
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PGM 103
To configure port-related attributes (PGM120 ~ 126),
use station number assigned to station terminal in PGM 103 (Default Number).
Station Port & Station Number
Station Number
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DN (Directory Number) : Telephone Number, Logical Number.
Maximum # of digits : 8  Example) 100, 2000, 80000, 4504619, 70001000…
Used in basic call-processing for station (making call & receiving call).
Multiple numbers can be assigned to one physical port (Terminal). (N : 1)
My-DN / Virtual DN / Prime-DN
 My-DN : Default Station Number (Station Order 1~324)
It is automatically assigned when station slot is programmed in PGM 103.
It can be also assigned to another station in the system (Linked Pair).
 Virtual DN : Additional Number assigned by system administrator
This means extra DN that station owns. (Station Order 325~648)
 Prime-DN : Prime Number
This number is displayed on LCD when station is in idle status.
It has higher priority over other DN when station makes or answers a call.
Station Port & Station Number
Type of DN: SADN / MADN
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SADN : Single-Assign Directory Number
SADN is allowed to be assigned to only one station.
It can be used for intercom, command call, paging, multi-ring service and etc.
 MADN
: Multi-Assign Directory Number
MADN is allowed to be assigned to one or more stations (Max # 10).
Relation Between Port & Number
Relation Between Port and Number in iPECS-MG 100 (iPECS-MG 300)
Port Index
1~ 120 (1 ~ 324)
121 ~ 180 (325 ~ 648)
Station Number
1000 ~ 1119 (1000 ~ 1323) My-DN (PGM 103)
1120 ~ 1179 (1324 ~ 1647) Virtual DN (PGM 126, 130)
Station Port & Station Number
PGM 112
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My-DN
(Station Order 1~324)
MG-300, Max Port : 324
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Virtual DN
(Station Order 325~648)
DN Assignment
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Programmed on a Flex button.
PGM 126
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By default, My-DN is stored in
each station’s flex button
(BTN1) and it’s assigned as
Prime Number Button.
PGM 123
PGM 130
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One MADN can be assigned to up to
10 stations.
MADN can also be a Prime Number.
Call Coverage via MADN
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MADN button on a station can be set only for incoming calls by disabling outgoing calls.
If the MADN-type DN button has a delayed ring option, the button will operate as a call
coverage button.
PGM 130
Caller
Dials 2000
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1000
1001
2000
2000
Station 1000 displays the number of 2000 on its LCD when idle.
Station 1001 will ring for calls on 2000 immediately or with delay according to its ring option,
but it cannot seize (or use) 2000 for making calls.
Linked Pair / Group via MADN
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If a DN is assigned to various stations simultaneously and the DN is the Prime-DN of
all of stations, they act like the same station.
PGM 130
2000
1000
2000
2000
2000
DN2000 using
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1001
IN USE AT LINK STA 2000
‘2000’ is displayed on the LCD of both stations since it’s their Prime-DN.
If one is using DN2000, then the others cannot use DN2000.
“IN USE AT LINK STA 2000” will be displayed on the others LCD.
Hot Desk via SADN
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Assign Dummy Station
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Assign Hot Desk Agent Number (PGM130)
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PGM 113-47 Hot desk Login/Logout
To login through an inactive Hot Desk;
1)
2)
3)
4)
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Select (or Load) one DN in Virtual DN range (refer to Station Port)
Set DN type to SADN-HOTDESK
* My-DN cannot be assigned as SADN-HOTDESK.
Check Hot Desk Feature Code in Feature Numbering Plan
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PGM 121-8 Dummy Terminal (ON)
Lift the handset or press the [speaker] button,
Dial {HOT DESK Feature Code},
Dial the user’s station number and password
Dial ‘*’ or press [SAVE] button. Then agent is logged in.
To logout through the active Hot Desk;
1)
2)
3)
Dial {HOT DESK Feature Code}.
Dial the call forward destination for Agent calls
(Dial ‘#’ for not assigning the call forward)
Press [SAVE] button.
Hot Desk via SADN
PSTN
During login
Login
Hot Desk Agent 1400
(DN Type : SADN HOTDESK)
Login
Dummy
Terminal(1001)
Hot Desk Agent 1401
Login
(DN Type : SADN HOTDESK)
During logoff
Personal mail-box
Mobile Phone
Hot Desk Agent 1402
(DN Type : SADN HOTDESK)
COS (Class of Service) via DN
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Class of Service : Dialing Restriction (16 classes)
Dialing privileges can be assigned for each DN and CO line.
1) When an internal station dials out through a CO line. (Station to CO Case)
2) When an external caller tries to make another external call using DISA or DID. (CO to CO Case)
COS
0
Intercom and Emergency number calls are allowed;
incoming and transferred calls are allowed.
1
No restrictions are placed on dialing.
2 - 15
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Dialing Restriction
Assignments in each toll table are monitored for Allow and Deny numbers. (PGM 250)
Toll Table
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PGM 250
Rule 1 – If a table has no entries, no restrictions
are applied.
Rule 2 – If there’s a match in deny table, allow
table is searched again. If found, it is allowed.
Otherwise, it is restricted.
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Example
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Deny : 02
Allow : 022500
Possible
Mobile Extension on a DN basis
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Each DN can have 2 external numbers for its mobile extensions.
[Service Mode and CLI] is for outgoing service while [CLI] is for incoming service
Programming
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Mobile Attributes (PGM236) : Mobile Flash Digit & Input Time
Mobile Extension Access (PGM132-F6)
Mobile Extension Number Access (PGM146)
PGM 236
CO Grp Access Code + Dest. Num.
Mobile Extension on a DN basis
1) Incoming/Transferred calls routed to both desk phone and mobile phone simultaneously
iPECS-MG
Ringing
Simultaneously
ISDN DID
1000
Caller
GSM
Works in the office or out of office
2) Outgoing calls can be placed using registered mobile phone
iPECS-MG
1000
ISDN DID
External User
GSM
Works in the office or out of office
Station VMIB Feature on a DN basis
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Interaction with VMIB
PGM 145
VMIB Feature Access Ability
Recording
Phontage Backup
E-mail Notification
VMIB Access on a DN basis
- VMIB Access Feature Code (PGM 113-39)
- not only for call forwarding to voice mailbox,
but also for access to voice mailbox to retrieve (or manage) a message.
Call Forwarding to Voice MailBox
PGM 143
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For Forward Destination Parameter
to Voice Mailbox, this {VMIB
Access Feature Code} can be used.
Although some attribute require
'VMIB Access' instead of {VMIB
Access Feature Code},
for forwarding to Voice Mailbox,
'VMIB Access' is just another
expression of {VMIB Access
Feature Code}.
(ex) CCR Table (PGM260))
Voice Message Retrieval
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When Receiving Voice Message, Press [MSG/CALLBK] button
or Dial {VMIB Access Feature Code} and Message prompt will be presented.
For convenience, {VMIB Access Feature Code} can be assigned to Flexible Button.
For password, enter station number + password + {#} sequentially.
Call Recording on a DN basis
- A Digital Phone User can record any active conversation including station call to the Station
User’s Mailbox or to a Phontage Hard Disk drive or UCS Client.
Two-Way Record
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To assign a flexible button as a {Two-Way Record} button.
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Press [PGM] + {Flex} + {Two-Way Record Feature Code} + [SAVE]
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To activate Two-Way Record
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While on an active Call, press {Two-Way Record} button.
When call recording begins, the station will receive a Call Recording confirmation tone.
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To stop Two-Way Record
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Press {Two-Way Record} button again.
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Phone or UCS Client Station Number
(If null, Recording Dest. is internal VMIB
PGM 145
Auto Call Record
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If Auto-Record Service is enabled,
Internal/External Call will be recorded without pressing {Two-Way Record} button.
When a call is connected,
both stations will receive a Call Recording Confirmation tone, and Conversation will start.
Phontage Backup & Delete
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Phontage backup is available when messages are saved at VMIB boards.
When ‘VM MSG Backup Phontage Number’ is assigned, the Phontage receives
notification of voice mail for a registered Station.
With Notification from VMIB (when new voice-message is arrived),
the Voice Message count is incremented.
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Select Backup, the
messages are
downloaded to the
Phontage PC’s hard drive
 ( Check VMIB & PC IP )
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Phontage can delete voice mail on VMIB boards
by selecting ‘Delete Msg’, according to its assigned authority.
E-Mail Notification
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Voice messages can be notified by e-mail address associated with the Station as
well as stored in VMIB.
E-mail server address & Account Information must be defined.
(refer to MS-Outlook e-mail account configuration)
According to ‘Attach Message’ option,
voice message can be attached to the e-mail as a .wav file.
Even though the e-mail is deleted, the voice message in VMIB is not deleted. So it
must be manually deleted from the VMIB as well.
AME (Answering Machine Emulation)
- When internal or external calls are forwarded to VMIB,
the user can screen the call as if using a normal Answering Machine.
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LED Blinking Mode—When a call is forwarded to VMIB, the {AME} LED button will
blink as notification; the user can hear saved voice conversations by pressing the
{AME} button.
Speaker Hearing Mode—When a call is forwarded to VMIB, the speaker
automatically will be open to hear the calling party. The user can listen to the call,
save it, or pick-up the call by pressing the {AME} button or {Mute} button.
• How to make MUTE Button in a flexible button
To assign a flexible button as a {AME}
: PGM + Flex + 2(Fixed Key) + Select MUTE + SAVE
To assign LED Blinking or Speaker Hearing Mode.
Press {AME] button, and Press 1 or 2
To Set Call-Forward to VMIB
To answer a call in LED Blinking Mode.
When a call has been to forwarded to VMIB, {AME} Button will blink.
Press {AME} button to go to Speaker Hearing Mode.
To answer a call in Speaker Hearing Mode.
Press {AME} button to communicate without saving conversation or Press [MUTE]
button to communication while saving conversation.