Co-producing Lambeth

what’s possible?

nef

(the new economics foundation) Lucie Stephens and Julia Slay

nef,

October 2011

About nef

• Independent ‘think and do’ tank based in Lambeth • Work alongside practitioners to promote innovative solutions • Developed a range of practical tools and publications • Facilitate the co-production practitioners’ network • Leading the UK debate on co-production and well-being

nef

(the new economics foundation)

About the Co-production Practitioners’ Network

• Over 350 co-production practitioners • Online forum and face to face events • Publications and media to increase understanding of co-production • Developing and testing tools requested by membership • Policy shaping and lobbying www.coproductionnetwork.com

nef

(the new economics foundation)

Co-production principles

• Public service clients are assets who have skills that are vital to the delivery of services • “Work” includes more than the things we get paid for • Building opportunities for reciprocity into activity increases impact and sustainability • Weaving community networks around individuals and organisations increases resilience

nef

(the new economics foundation)

Co-producing services

• Goes beyond consultation, user involvement and citizen engagement to

equal partnership

• From

‘doing to’

‘clients’ to

‘working with’

: no more ‘users’ and • Shifts emphasis from

providing

to

enabling

and

supporting

– public service workers become brokers and facilitators, not just experts who can fix things • Professional and experiential knowledge and resources are valued and combined

nef

(the new economics foundation)

Co-producing strategies

• The same principles and values of co-production apply; – working with people in an equal way – thinking about community resources and assets differently – valuing everyone’s contribution • The strategy has to be flexible enough to allow the practice of co-production to flourish on the ground

nef

(the new economics foundation)

The self reflection audit tool

Bespoke tool developed for wide range of applications including strategic planning; - Assessing opportunities for co-production within strategies or new services - Auditing current practice and planning for improvement - Engages stakeholders in reviewing existing provision

nef

(the new economics foundation)

Imagine (Appreciative Inquiry)

What you do

• Ask people to tell stories of what works • Use that to build a shared vision • Use that to stimulate action

Who you involve

• Who makes things happen?

• Who is affected by what happens?

• Who has good information?

nef

(the new economics foundation)

Asset mapping

• • •

What you do

Document what local resources in a given area Resources can be anything: people, local networks, buildings, local businesses, people with great local knowledge and contacts, anything with spare capacity Develop a picture of who and what exists locally that services could tap into

Who you involve

• People who use local services • Local members of the community including seldom heard groups • Public and third sector staff • Local councilors and community leaders

nef

(the new economics foundation)

Peer research

• • •

What you do

Work with a group of local people who represent a wide variety of groups Train them in social and peer research skills Work alongside them to explore local issues and opportunities using their knowledge and networks to get a better insight • •

Who you involve

Local members of the community Local institutions such as community centres, third sector providers, user led organisations

nef

(the new economics foundation)

Incentives and rewards

• Time credits for participation • Paying people with Brixton £s • Rewarding them with spare capacity within the system

nef

(the new economics foundation)

Spot the difference

• Professionals write the strategy based on their own research and information • Professional expertise alone is used • A consultation is launched • Engagement exercises are launched • Users are invited to comment on the strategy once it is launched The guiding question is: ‘what do you think of our strategy?’

nef

(the new economics foundation)

Spot the difference

• • It starts with: What is the problem the strategy is trying to address?

What are the outcomes people want?

• • How it happens: People who receive support, members of the local community, service providers and commissioners/staff share their experiences and insight into services to build up a picture of provision There are regular, interesting and worthwhile events which use creative methods to develop ideas and priorities within the strategy • • Needs and assets are considered when writing the strategy People feel their contribution is valued, and that what they value is incorporated into the strategy The guiding question is: ‘what should our strategy be?’

nef

(the new economics foundation)

Beyond the strategy

• Embedding co-production in service design and delivery • Adapting commissioning frameworks and procurement processes • Properly assessing and evaluating co production • Changing workforce culture

nef

(the new economics foundation)

Commissioning

• Worked with London Borough of Camden to re commission Mental Health day services • Developed and implemented an approach that; - Specifies co-production and embeds in contracting process and performance framework - Levels the playing field for local providers - Captures the triple bottom line impacts of public spend Encourages innovation through greater ‘service user’ involvement - Model rolling out across Camden and being implemented in Young Peoples services in Surrey

nef

(the new economics foundation)

Changing working practice

• Training and information about co production • Learning visits to relevant best practice co production examples • Ongoing 1-2-1 telephone or face to face support • Regular progress and learning reviews • Documenting progress and capturing learning using multi-media

nef

(the new economics foundation)

Evaluating co-production

• Running evaluations of co-production in a wide range of settings across health, social care and housing • Online and face to face wellbeing tools developed for wide range of audiences • Workshops, training and publications to support understanding of value of well-being • Track record of applying SROI to co-production initiatives

nef

(the new economics foundation)

Co-production support

• Co-designing services Asset mapping, Appreciative enquiry, Open space meetings, Peer research, Incentives and rewards, • Commissioning co-production Theory of change, outcomes frameworks, contract guidance and procurement documentation reviews, provider capacity building, assessment and evaluation • Co-production training and mentoring 1 day training, 1-2-1 mentoring support, Co-production practitioners network • Auditing co-production Co-production self-reflection audit tool, Incentives and rewards, Peer research, Wellbeing surveys, Social Return on Investment

nef

(the new economics foundation)