Transcript Technical Assistance - JBS International, Inc.

Making the Best Use of Technical
Assistance
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Speakers
JBS’ Division of Service Improvement (DSI) Overview
•
Jennifer Kasten, Ph.D., DSI Project Lead, JBS International
Health Information Technology Technical Assistance
•
Dave Wanser, Ph.D. Technical Expert Lead TCE HIT Project
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DSI Focus Website
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TERMS OFTEN ASSOCIATED WITH THE TERM
TECHNICAL ASSISTANCE (TA)?
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HOW DSI DEFINES TECHNICAL ASSISTANCE
 TA is:
Based on building strengths and assisting with the sustainability of
your project so that you can meet your grant goals and objectives
and strongly position your organization with an eye toward the
future
• Advice
• Support
• Training
• Problem Solving and Strategy Development
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DSI Approach to Technical Assistance
Imagine
Sustain
Act
Design
Engage
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HOW IS TA PROVIDED?
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Technical Assistance: Working with JBS
Design Thinking Applied to TA Delivery: The JBS Approach
1. Begins with what could be, rather than what is.
2. Imagines the possibilities.
3. Asks different questions, beginning with “What if?”
4. Generates many possible solutions, including those that appear to be “impossible.”
5. Is assets based.
6. Views resource constraints as opportunities for creativity.
7. Is client centered; focuses on the change the client wants to make in the world.
8. Challenges assumptions about the way things have always been done.
9. Is inherently optimistic, constructive, and experiential.
10.Blends and balances analytical, hard-edged thinking and intuitive, emotional approaches.
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Support through Journey Partners
 What is a Journey Partner
• JBS view TA as a journey that supports grantee
success
• Journey Partners collaborate with CSAT staff and
grantees to assess needs and identify opportunities
for technical assistance
• Create a partnership
• Ongoing communication
• Provide support for each stage of the journey
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GPS Journey Map
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Virtual Learning Community
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Screen shot of VLC
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Center for Substance Abuse Treatment
REQUESTING ONLINE TECHNICAL ASSISTANCE
INSTRUCTIONS AND PROCESS
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WHAT IS THE TA PROCESS?
Identify the TA need
 Talk with your GPO
 Initiate a TA request using
the online TA request
system (SAIS)

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Identify the TA Need
 Information needed on:
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Treatment approaches being considered
Curriculum development
Technology approaches being considered
Managing planning, governance, selection and
implementation
 Developing strategy for health reform issues
 Curriculum development for training
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Identify the TA Need
 Determine any difficulties with:
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Recruiting and engaging clients
Retaining clients
The effectiveness of the intervention
Utilizing the evaluation process and data collection for
sustainability efforts
Determine training needs:
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How to do follow-up
Understanding system reports
Managing privacy and security
Addressing organizational challenges
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WHAT IS THE PROCESS?
Alert GPO of a program need
 Develop timelines for TA provision
 Communicate and problem solve together

• Helps create a request that is targeted
• Helps identify potential barriers that may need to be
resolved prior to submitting a request
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WHO PROVIDES THE TA?
Two primary CSAT contracts are responsible for
providing TA to grantees:
• JBS International: Clinical Technical Assistance
contract—Clinical and programmatic-related
assistance
• SAIS contract—GPRA-related assistance
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WHAT IS THE PROCESS?
Initiate a TA request using the online TA request
system
Go to the Services Accountability Improvement System (SAIS)
Web site at: SAMHSA GPRA
• Enter username and password to access the system and the
TA Request form
•
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SAIS Website
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TECHNICAL ASSISTANCE APPROVAL PROCESS
CSAT GPO assesses the request and either approves
or disapproves it
 Branch Chief assesses the TA request and either
approves or disapproves it
 Contractor prepares a cost estimate for completing
the TA and submits it to the Contract Monitor
 Contract Monitor approves or disapproves the TA
request

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TECHNICAL ASSISTANCE PROCESS: AFTER APPROVAL
Contractor monitors TA request throughout the
approval process
 Contractor communicates with the grantee and the
grantee’s GPO about the approved TA request
 TA goals and objectives are established to best address
clinical and/or programmatic need(s)
 Contractor, in consultation with the grantee’s GPO and
grantee, identifies consultants who are able to
effectively deliver the TA
 Contractor’s staff and/or consultants deliver the TA to
meet the goals and objectives of the grantee
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TECHNICAL ASSISTANCE PROCESS: Onsite consultation
 TA goals and objectives, while initially established to
address programmatic need(s) may change as consultant
and grantees explore issues
 Grantees, in collaboration with GPO and Technical Expert
Lead can assess need for modifying scope of TA
 Ensure Action Plan and timelines are established during
TA visit
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TECHNICAL ASSISTANCE PROCESS: AFTER THE TA

TA recipient completes an evaluation form assessing
customer satisfaction with the TA received

Contractor provides a report to the grantee’s GPO
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Questions?
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