Transcript Q Control - CenturyLink

Qwest eBilling
November 2003
Contents:
Effective November 4, 2003
• eBilling Overview
• Features
• Guided Tour
1
eBilling via Qwest Control
Qwest eBilling provides an online bill management tool for Qwest National Business
Markets and Wholesale customers. The Qwest Control (hereafter referred to as Q
Control) web-site provides a single location for assembling, viewing, and summarizing
both local and long distance invoices in eBill format.
The customer registers to Q Control and establishes an enterprise which is the
management tool for grouping billing information for one or more of their Qwest
accounts. The enterprise group will provide the customer with a centralized view of
their account hierarchy as well as access to eBill presentment and eBill Summary
Reporting.
… Qwest now offers our customers with the fastest method of invoice delivery in
a safe and secure environment for all telecommunication services!
2
eBill Features
The following capabilities are available to you with eBilling:
•View invoice reports and billing information as it would appear in your paper bill online
eBills will be available for the most recent six months for your Local Services accounts.
•Perform a search for specific data within your eBill using your Internet browser
•Cut and paste reports or specific data (that you need for further internal reporting or
analysis) into your desktop applications
•Print any section of your eBill
•Summarize billing information across all accounts and services
3
Terms you should know...
Q Control
Q Control is a proprietary Web-based application that provides customers complete management
control over a broad range of Qwest services. Q Control provides its users a comprehensive set of
communications management tools including: eBilling, Local Services, and System Administration.
Q Control allows users to self-register and obtain access to their billing information online.
Enterprise
An enterprise is the customer’s tool for centralizing and managing billing information in Q Control.
An enterprise will be established when a customer registers to Q Control. An enterprise ID is a
seven character number required for login to the customer’s enterprise. The customer can add
users and change user roles to the enterprise. Customer’s may establish more than one enterprise,
however, they cannot group accounts across enterprises.
Application Refresh
The application refresh button updates your account status after you have added an account,
changed an invoice option, etc. Just select the button and your account will update without having
to logout/login to Q Control.
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Login to Q Control
• The screen depicted to the right
is the Q Control home screen.
(type http://control.qwest.com
in your browser)
• The screen has three sections:
- An area used to login
- An area providing a brief
description and welcome to Q
Control
-A ‘News & Reviews’ area
• Login using an account #
(enterprise ID), user ID, and
password.
• Upon successful login a secure
(SSL) connects to Qwest,
protecting any data sent back
and forth.
For new users, press the
“Need to Register?” link to
establish an enterprise in Q
Control...
5
Self-register to Q Control
Wizard steps...
Step 1: Enter Personal Information
Step 2: Enter Authentication Information
•Basic personal information is required to
establish a UserID for your enterprise.
•Q Control requires you to identify information
from a paper bill dated within the last three
months.
•Register a wholesale local account by entering
Account Number, Bill Date, and Total Amount
Due.
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Self-register to Q Control Wizard steps (continued)...
Step 3: Additional Accounts
Step 4: Confirmation
•Q Control allows you to enter more than one
account to your enterprise during the registration
process.
•Q Control validates your account information and
you are ready for the confirmation process.
•As a final step verify all registration information
prior to submitting your request.
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Self-register to Q Control - Final steps
Registration complete!
•Once you submit your request and all account
information is confirmed Q Control provides a new
user id and initial password.
•Save the password and use when you login to Q
Control for the first time.
Email notification with Login
instructions
•An email is sent immediately after the
registration process is complete.
•The email includes the Enterprise account
number and login id. (see example below)
•Existing system administrators in the enterprise
receive a separate email identifying the new user
in the enterprise.
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Self-registration - Additional Features in Q Control
Bulk Upload
The bulk upload feature is available in step 2 of the login wizard to assist customers
with a large number of accounts. The user may download account information from a
separate file in CSV format. An example of the file format is available for viewing from
the web page. In addition, Q Control reps with MA roles may assist the customer with
the bulk upload process - the customer need only supply a list of account numbers.
Registering a Mechanized Summary Bill (MSB)
Customers may only register with the summary account number of an MSB. Attempts
to register with a sub-account in an MSB will be rejected and the user will be provided
the summary account number. Once the MSB account is added to an enterprise all
sub-accounts ebills will be available for viewing from the List of Accounts report (or
Subscriber Accounts) in the summary account eBill.
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Enterprise Refresher Rules
Q Control includes a set of business rules to assist the customer in maintaining
accounts in an enterprise. Account changes that occur outside of Q Control will
automatically update the enterprise. Examples as follows:
•MSB
– If a BTN account in an enterprise becomes a sub-account of an MSB not in an enterprise
then the BTN account is removed from the enterprise.
•Entity Final Bill
– Entity final bill is added to enterprise with main account.
•Disconnected Account
–Q Control removes the account from the enterprise. Ebilling maintains the account for six
months.
•NPA Split / Area Code Conversion
– Modified BTN will be added to the enterprise with original BTN.
•T&F Order and Change of Responsibility Order
– Account changes that will not update the enterprise.
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Welcome to Q Control
• After login you will see a
welcome message that
identifies you.
• Across the top of the
screen is a menu bar to
navigate throughout Q
Control.
• To go to the online bill
presentment area press
the “eBilling” button.
Press the ‘eBilling’
option to proceed with
the tour...
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Welcome to ‘eBilling’
• Click on the eBilling button to
see the ‘About eBilling’ screen.
• Under the eBilling button, you
have six eBilling menu choices:
- About - This screen tells you
about the eBilling features in Q
Control.
-View eBill takes you to your
online bills (eBills)
-Pay Bills - This feature is not
available to Wholesale
customers at this time.
-Choose Options allows you to
configure your account and
billing options.
-Ebill Summary Report allows
you to summarize charges
across multiple bills.
-QTA Reports – Provides enhanced reporting across your
Qwest telecommunications services… just for customers on
the Qwest Total Advantage product.
-Ebill Companion™ – Download and convert billing data into a
series of management reports. Currently available only for
Long Distance accounts.
Press the ‘View Invoices’ option to proceed with the tour...
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Enterprise Account
List
You may produce your
Enterprise Account List in a
printable PDF file format.
• Click the View eBills button
to see the Enterprise
Account List screen.
• This screen provides a list
of available eBills in your
enterprise you can choose
to view.
• The account listing
includes the Account
number, name and type,
amount due last invoice,
amount due (current), and
view eBill icon.
XYZ
XYZ
XYZ
XYZ
XYZ
XYZ
COPRORATION,
CORPORATION,
CORPORATION,
CORPORATION,
CORPORATION,
CORPORATION,
1
2
3
4
5
6
$47,365.53
Press the icon in the ‘View
eBills’ column of the
invoice you wish to view...
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The eBill –Local Services Account
• Click the View eBills button for a Local Services
account, you will see the eBill.
• Three samples of eBill screens are shown.
The screen is divided into two parts:
- Menu of Reports
- Report Data
• The left side of the screen provides a menu of
available reports or sections of the eBill.
• The right side displays the data for the report or
section you have selected.
The top right provides links to prior month’s
eBills.
• The eBill provides access to all of the same
reports and data as the paper bill.
Please note: Accounts in error held status will
not produce an eBill.
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Mechanized Summary
Bill (MSB)
•Summary eBills provide a
link to each sub-account
eBill in the summary group.
•From the Detail of
Subscriber Accounts report
(Central region example)
click on a BTN to access the
sub-account eBill.
•Sub-accounts in an MSB
are not identified in the
customers enterprise
account list. However, all
sub-account charges are
included with the summary
bill in the enterprise.
Press the ‘Choose
Options’ button to
proceed with the tour...
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Choose Options
•The ‘Choose Options’
main screen is divided
into three sections:
»Set or Change Invoice
Delivery Method
»Select Bill Reports
»Request Paper Bill
•The ‘Set or Change
Invoice Delivery
Method’, ‘Select Bill
Reports’ and ‘Request
Paper Bill’ options are
not available for
Wholesale accounts.
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eBill Summary Reporting
Q Control eBilling allows you to prepare a high-level summary of services and
charges across one or more accounts participating in your enterprise. The eBill
Summary provides an online tool for organizing all your telecommunications services
in one- and six-month report formats.
Summary report files will be produced in a background process and will be posted to
the user’s eBill Summary web page no later than the following business day. An email will be sent notifying the user when the report is available. Reports will be posted
for six months and may be printed (html or pdf format), deleted or modified.
***Please note, the Summary report is for the customer’s internal use and should not be
used to remit payment for Qwest services.***
Choose the “eBill Summary’ button to review this feature online in the following
slides...
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Prepare an eBill
Summary
A simple three step process
will initiate your request for a
summary report.
Step 1: Enter Report Name
•User-defined name for
report file.
Step 2: Select Report Type
•Select from six-month and
one-month options.
•One-month options
available for each of most
recent six months.
Step 3: Select
Participating Accounts
•Select one or more
accounts in your enterprise.
•MSB accounts include all
sub-accounts in the report.
Click on the red check mark
to select all accounts in your
enterprise.
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List of eBill Summary
Reports
•Q Control notifies the user
via email when the report is
available.
•After process the request Q
Control will post each report
to the customer eBill
Summary web page. See
example screen to the left.
• From the Tools icons, you
may view each completed
report in html or pdf format.
Reports will remain on the
web page for six months or
may be deleted or modified.
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Ebill Summary - Report
Output
•See sample of the one-month
report in pdf format to the right. The
report includes a summary of
charges for each Qwest affiliate
(e.g., local services (QC), Qwest
wireless, and other carrier charges)
and service category.
•The six-month report expands the
display to include charges by month
for the most recent six months of
eBills.
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Manage Users and Enterprise Accounts
Q Control has a comprehensive suite of administration tools for managing users and
enterprises.
User Roles in Q Control
•All users who self-register in Q Control to a new or existing enterprise will be provided system
administrator (SA) roles for the enterprise.
– SA’s can add a new user or deactivate a user to the enterprise.
– If a new account is added to an enterprise the SA will have access to that account.
– SA’s can assign an account in the enterprise to a user.
– SA’s can remove accounts from an enterprise.
– SA’s can assign roles to a user. Example: eBilling-View eBills
•Q Control allows an SA to restrict new user’s from self-registering to an existing enterprise.
•Ebill adminstrator (EA) roles are similar to SA roles as described above. EA’s will not have access
to other features in Q Control (e.g., Trouble Management, Internet, Data).
•The customer history report provides an SA tool to track all the account movement events for a
specific enterprise.
From the Q Control Home page choose the “System Administration” button to
review this feature online in the following slide...
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System Administration
•From the Q Control Home
screen click on the System
Administration button and you
will see the Manage Users
screen.
•This screen allows an SA to
perform functions using the
various tools icons as follows:
»View user details
»Modify user information
»Reset password
»Deactivate user
»Assign component
»View user accounts
•Additional screens (not
shown) allow SA’s to create
new users, manage user
roles, change enterprise ID,
and prepare history and audit
reports.
•The online SA User Guide
provides a comprehensive
description of how to manage
users and enterprises.
This concludes the sneak peak of eBilling
features at Q Control.
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