Transcript Supportive Housing: A Community Based Approach

Supportive Housing:
A Community-Based Approach
Presented by
COMMUNITY HOUSING PARTNERSHIP
San Francisco, California
Supportive Housing:
A Community-Based Approach
• Agency Overview
•Community Housing Partnership Model
•Community Development Projects
•Supportive Housing Operations
Community Housing Partnership
Agency Overview
• Formed in 1990 to address an alternative to the
homeless crisis in San Francisco
• CHP formed by two community based groups
– Council of Community Housing Organizations
– Coalition on Homelessness
• Purpose
– To integrate permanent, affordable housing with
support services, economic opportunities and
community organizing, offering a range of resources to
help people move beyond homelessness
Community Housing Partnership
Agency Overview
• 16th Year of Operations
• Seven Operating Properties
– 429 Units (313 Single; 116 Family)
• Six Properties in Development
– Single Adults; Seniors; Families (435 units)
• 90 Staff (Over 50% Formerly Homeless)
• Annual Budget of $6.2 million
• Three major program areas:
– Housing; Tenant Services; Community Development
CHP Model: Core Values
• CHP is tenant-driven
– We always include tenants in every aspects of
the organization
• CHP sites are communities, not programs
– Our housing is permanent and services are
voluntary
– Facilities are not “clean and sober”
• CHP is professional and accountable
CHP Model: Core Values
• CHP is an advocate
– We focus on client advocacy AND systemic
change
• CHP maximizes economic benefits
– We hire from the community & strive to create
new job opportunities
• CHP is a partnership between tenants, staff,
Board and allied agencies
CHP Model: Fully Integrated
Housing
Services
Community
Development
COMMUNITY HOUSING PARTNERSHIP
COMMUNITY DEVELOPMENT
PROJECTS
Employment & Training
Vocational
Services
Employment
Services
Voc/Emp
Service
Plan
Intake &
Assessment
Job
Readiness
Education
Services
Literacy
GED
Community
College
Training
Programs
Vocational
Job
Development
training
On-the-job training
Post-secondary Ed
Retention
services
Job Search
&
Placement
Career
Advancement
Economic Development
Employee Recruitment (Existing Training Programs)
Desk Clerk Training
Program
Maintenance Work
Crew Program
CHEFS
Program
Short Terms Job
Program
Community Housing Enterprises Hiring Pool
Graduates of the programs shown above will be interviewed and hired or
put on a waiting list. Employees will be placed in one of the 3 jobs areas below
based on the training program they graduated from.
Employment Opportunities
Front Desk &
Property Mngmnt.
(on-call, part-time &
full-time)*
Entry level PM jobs
Apartment
Maintenance**
(3 crews, each with
1 ft, 1pt and 7 on-call)
Entry lvl. mant. jobs
Temporary
Labor
(on-call, part-time &
full time)*
Entry to employment
Customer Services
Staff the front desk
of affordable housing
sites and/or
provide temporary
desk clerks as
needed.
Provide unit turnover,
painting services
and perform special
projects in affordable
housing sites.
Provide temporary
labor to other non
profits and provide
staff for community
events.
Other
SHEC Programs
(job search and
skills center)
Community Organizing
COMMUNITY ORGANIZING
AT
COMMUNITY HOUSING PARTNERSHIP
INTERNAL*
Tenant Organizing
Community Building
(all stakeholders)
Tenant councils
Tenant summit
Tenant input at sites
Solving issues at sites
Leadeship dev.
Community events
Peer recognition
Mutual self-help
Community projects
Paticipatory decisions
Leadership dev.
EXTERNAL**
Political Action
Attending rallies
Testifying/Speaking
GOTV
Precinct walking
Neighborhood issues
Alliance building
Influence policy
Leadership dev.
*Goal is to build stronger communities, help CHP run more effectively, and facilitate individual growth
**Goal is to influence public policy to further the organization's agenda as developed by its stakeholders
COMMUNITY HOUSING PARTNERSHIP
SUPPORTIVE HOUSING
OPERATIONS
Housing Development
• Housing is developed by CHP staff, sometimes in
partnership with other nonprofit developers
• Cost is approximately $300,000 per unit
• Developments take approximately 3-5 years to complete
• Funding:
–
–
–
–
40% Low Income Housing Tax Credits (4% credits)
33% City of San Francisco
25% State of California (MHP)
2% Federal Home Loan Bank (AHP)
Characteristics of CHP Housing
• Buildings should include families and singles
• Units should have bathrooms and cooking areas
• Common space is designed to meet multiple needs
• Services are available at all sites
• Tenants pay no more than 30% of their income to rent
Senator Residence
Characteristics of CHP Tenants
• Over 1,000 households on the waiting list, 1-2 year waiting
period
• 98% of the tenants screened are offered housing
• Demographics
–
–
–
–
–
–
23% are seniors
3% are monolingual
12% are veterans
49% have substance abuse issues
58% have a physical or mental disability
100% have experienced homelessness
Property Management
• Customer Service
– Staff are trained in customer service and de-escalation
– Rules are clear and followed consistently
– Tenants have a voice in building operations
• Property Management & Tenant Services work as a team
– Weekly site meetings
– Quarterly all-staff meetings
– Integrated goals
• Security and safety are critical
– 24hr front desk coverage
– Cameras and alarm systems
– Tenant involvement
Tenant Services
Tenant
Service
Plan
Intake
On-Site Services
Exit
ANNUAL
REVIEW
Housing
Retention
Services1
1
Case
Mngmnt. &
Counseling2
Crisis
Intervention
Services
Info. &
Refer.
Srvcs.3
Employment
& Training
Programs
Family &
Senior
Services4
Community
Building &
Tenant Org.
Services that help tenants maintain their housing and/or move to other housing opportunities
Includes substance abuse and mental health counseling as well as specialized services for people with disabilities
3
Information distribution as well as referrals to partner agencies and mainstream resources in the community
4
Includes family counseling and youth activities at sites with youth as well as specialized services for seniors at
sites with seniors
2
Site-based Staff
Executive Director
Director of Tenant Services
Director of Property Management
Program Manager
Property Supervisor
Maintenance Crew
Site Staff
Tenant Services Supervisor
Counselor
Building Manager
Counselor
Assistant Manager
Collaborating Orgs.
Desk Clerks
Other
Community Org.
Mental Health Spec.
Janitors
Cost
• Property Operations:
– $8,000 PUPY
– 9 FTEs/site
• Tenant Services
– $3,500 PUPY
– 25 tenants/staff
Funding Sources
• Property Operations:
– Rent Subsidies (primarily HUD): 70%
– Tenant Rents: 25%
– Other Revenue: 5%
• Tenant Services
– City of San Francisco: 75%
– HUD (McKinney): 20%
– Grants: 5%
Outcomes
• Service Utilization Rate: 92%
– Outcomes vary based on individual goals
• Tenant Rent Collection Rate: 97%
• Housing Retention Rate: 99.2%
Supportive Housing Operations:
Lessons Learned
• Quality of housing design and operations is critical
• Property Management & Tenant Services must work as a team
• Regular, structure communication is critical
• Community-based and professional are not mutually exclusive
• Homelessness is not a pathology: community building is more
important than “treatment”
For More Information
• www.chp-sf.org
• [email protected]
• 415-929-2470