BankTrust Plaza Suite 1210 255 Ponce de Leon Ave.

San Juan, Puerto Rico 00917

Quality for Business Success Inc.

A Different Research and Consulting Team

1-787-758-1003 www.qbsteam.com

Columbus Center Alambra Plaza Suite 1460 Coral Gables, Florida 33134

A Different Research and Consulting Team

Quality for Business Success is a Multidisciplinary Team of Researchers and Consultants specialized in Strategy Formulation and Deployment, Organizational Design, Total Quality Management Systems, Business Process Reengineering, Human Resources Development, Organizational Culture, and Institutional Change.

Quality for Business Success Inc.

Our Mission

Transform Organizations towards Higher Levels of Development, Capability, and Performance

Our Vision

A High-Impact Multinational Change Agent at the Individual, Organizational, and Social Level

Spanning the World

Puerto Rico and the Caribbean Mainland USA • Latin America • Spain

Our Team

Sixty two (62) experts in the fields of Organizational Strategy, Organizational Design, Human Resources Management, Clinical and Industrial Psychology, Psychiatry, Career Management & Outplacement, Engineering, Economics, and Management

Executive Team

Eng. Ramón L. Rivera

President QBS L.A.

Certified Quality Engineer, Expert in Strategic Planning, Organizational Design, Quality Management Systems, and Customer Relationship and Brand Management

Eng. Ulises Pabón

Executive Vice President BSEE, University of Puerto Rico, Main Researcher and Consultant, Director of the QBS Creativity Institute, Expert in Strategy Formulation and Deployment, Organizational Design, Reengineering, and High Performance Systems

Dr. Manuel A. Morales

President and CEO Ph.D., University of California at Berkeley, Main Researcher and Consultant, Expert in Behavioral Sciences, Organizational Design & Transformation

Principals

Rafael Ríos CCP

Vice President HR Services MBA, Louisiana State University, Expert in Human Resources Systems, Career Development, Competency Modeling, and Compensation Systems. Organizational Design, and Organizational Change

Dr. Dolores del Castillo

Director Psychological Services Ph.D.,Universidad Sagrado Corazón de Puerto Rico, Leads the QBS PADE System and the Emotional Intelligence Institute. Overseas the areas of Psychometric Testing, Organizational Development and Assessment

Eng. Roberto Molina

Industrial Engineer BSIE, University of Puerto Rico, Lead the company’s Reengineering and Statistical Process Control Team, Expert in Information and Expert Systems

A Wide Customer Base

Manufacturing Sector

• Pharmaceuticals • Electronics • Software • Bio-Engineering • Chemical • Consumer Products • Contract Manufacturing

Government Sector

• PR Supreme Court • Federal Court • PR Government Agencies • Federal Government Agencies • PR Legislature

Service Sector

• Tele-Communications • Insurance • Banking • Fuel and Oil • Sales

Non-Profit Sector

• ACODESE • PR Mfg Association • Chamber of Commerce • Rotary Club • Latin-American Association of Community Development Institutions

Organizational Design

Direction Strategy Knowledge, Skills and Mind-Sets People Power Structure Motivation Rewards Information Processes

Behavior

Performance

Culture

Strong Knowledge Foundation

Systems Theory Competitiveness Theory and Strategy Formulation/Deployment Business Sector Integration Intelligence Organizational Design and Development Organizational Transformation and Change Processes Business Process Reengineering Human Behavior and Learning 6 Sigma and Process Excellence Finance and Economics Theory

Scope of Services

Strategic Analysis Strategy Formulation Business Sector Integration Strategy Deployment Balanced Score Card Training and Development Cultural Transformation Change Management Corporate University Organizational Design High-Performance Work Systems Management Systems Value Chain Optimization Compensation Systems Rewards and Recognition Recruiting / Outplacement Career Management Psychological Services 6 Sigma and Process Excellence Business Process Reengineering Quality and Customer Relationship Systems Marketing and Brand Management e-Enabled Business Processes

Key Projects; Some Examples

Latin-American Association of Community Development Institutions Strategic Planning and Deployment SHELL Caribbean and Central America Engineering Support Regional Organization Design and Development AT&T Latin America Region Organizational Design and Development J&J Business Unit / Shared Services Organizational Design Bacardi Corporation Strategic Planning, Business Realignment, and Business Process Reengineering Prebel Colombia Business Strategy and Organizational Development Microsoft Manufacturing Outsourcing Strategy/Implementation Intel Latin-America Logistics Team Development Itabo Industrial Park (Dominican Republic) Strategic Positioning Banco Popular / Banco de Ponce Merger Hoechst PR and Rhone-Poulenc PR Merger and Restructuring

A Typical Intervention

Knowledge, Experience, Benchmarks, and Technologies Research, Methods, and Processes Problem Situation Opportunity Challenge Analysis, Synthesis, and Design Tools Results Measurement and Developmental Facilitation Solution Results