Transcript How Prayas Works

PRAYAS - (Online Public Grievance Monitoring System)
http://kathua.nic.in/prayas/home.aspx
Project conceived, initiated,
approved and implemented By
(Project HEAD)
Jitendra Kumar Singh, IAS
Deputy Commissioner, Kathua
Project Prepared By
(Nodal Officer)
Project Team Member
Rajesh Gupta
DIO NIC Kathua
Sahil Khajuria, CICO, Hiranagar
District Profile
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Kathua District is situated at 320 17' to 320 55’ North Latitude
and 750 70' to 760 16’ East longitude. The District is surrounded
by Punjab in the South-East, Himachal Pradesh in North-East,
District Doda and Udhampur in North and NorthWest, Jammu in
the West and Pakistan in the South West. Dogri is the main
language spoken by the people of the district. Though the dogri
spoken in some parts of the district has the influence of Punjabi
tone also. The Language in the rural and hilly areas has
maintained its native purity, accent and sweetness. However a
very small section of the Population residing in Lohai-Malhar and
BANI Blocks also speaks Kashmiri. GOJRI is also spoken by the
Gujjar Community settled here and there.
Lohai-Malhar, Bani, Basohli and Billawar Blocks of Kathua district
are the hilly and most of the villages of these blocks do not have
th road connectivity. Some of the villages of these blocks are
more than 20 to 30 Kms by foot.
District at a glance
NAME
Geographical Area
Area
No. of Sub-divisions
No. of Tehsils
UNIT
Sq.Kms
Sq.Kms
Nos.
Nos
MAGNITUDE
2502
727.32
3 (Billawar, Basohli, Bani)
5 (Kathua, Hiranagar, Billawar, Basohli,
Bani)
8 (Kathua, Hiranagar, Barnoti, Billawar,
Lohai-Malhar, Basohli, Bani, Duggan)
No. of Blocks
Nos
No. of Villages
No. of Panchayats
No of Niabats
No. of patwar halqas
Population (2011 Census)
Nos.
Nos.
Nos
Nos
Nos
512
244
27
192
Male
326109
Sex Ration (2011 Census)
Density of Population (2011)
Nos
Nos
877
246 persons per Sq Kms
Literacy %age
%age
73.50 %
Female
290326
TOTAL
616435
Challenges
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1. Difficult Terrain: Most of the part of the Lohai-Malhar, Bani,
Basohli and Billawar Blocks is hilly.
Bani – is 200 Kms (approx)from District HQ and it takes about 1012 hours to reach there. Most of the villages of Bani are by foot.
Basohli – is 85 Kms (approx)from District HQ and it takes about 34 hours to reach there. Most of the villages of Basohli are by foot.
Lohai-Malhar – is 110 Kms (approx) from District HQ and it takes
about 6-7 hours to reach at Katli and from there it is 5 Kms by foot
Most of the villages of of the block are by foot
2. Lack of road connectivity: Due to which they are not in a position
to lodge their grievances and their grievances are remain unheard.
Therefore administration remains ignorant about their demands and
the apathy towards administration increases which always reflects in
poor delivery of services to the common people.
Challanges
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Officers behavior when it comes to dealing
with common man and their grievances
Outdated and Out of use systems of
grievance handling
Decreasing manpower
Inefficient human resource management
systems
PRAYAS -
(An SMS based Online Public Grievance Monitoring System)
http://kathua.nic.in/prayas/home.aspx
For redressal of public grievances, the District Development
Commissioner, Kathua along with all District Officers/Sectoral Officers
listen to Public grievances through Speaker Phone installed at the
Conference Hall of DC Office Kathua every Wednesday between 10 Am
to11 AM. Any person can call to the Deputy Commissioner at that time
and his/her grievances are noted down and marked to the concerned
District officer for taking immediate action required to solve the
grievances. Phone No. is: 01922- 238796.
Name of the project
Project conceived, initiated, approved and
implemented By
Project Prepared and Technical support provided By
PRAYAS (Online Public Grievance
Monitoring System)
Jitendra Kumar Singh, IAS
Deputy Commissioner, Kathua
Project Start Date
Rajesh Gupta, DIO NIC KATHUA
Suvash, NIC J&K State Unit
22-05-2013
Total No. of Grievances registered as on date
1020
No. of cases disposed
900
No. of cases in process
120
No of cases not disposed
120
Benefits of PRAYAS Centre Kathua (J&K)
Any Person,
Any Time
From Anywhere
Good
Governance
Simple & user
friendly
Improving
Delivery of
Public Services
Handle
Unresolved
Complaints
01922 – 238796
PRAYAS Centre
Kathua (J&K)
Transparent
Effective
Responsive
Steps taken for wide publicity of “PRAYAS”
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Hoardings and wall paintings at important public places,
Broadcasting of PRAYAS Documentary at local TV
channels, FM (AIR), Kathua
Regular coverage of events, meetings, action taken
through local print and electronic media.
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PROJECT SUMMARY
S.No
Item
Value
1
Name of the project
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Owner of the Project
PRAYAS
(Online Grievance Monitoring System)
Deputy Commissioner, Kathua
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Administrative Coordination
Deputy Commissioner, Kathua
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Technical Support &
Application Software
NIC Kathua, Unit
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Project Execution By
Deputy Commissioner, Kathua
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Target Audience
District Administration and General Public
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Start Date
22-05-2013
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Sources of funds
District Administration
OBJECTIVES & SCOPE
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The objective of the PRAYAS – Centre Kathua provides services during the office hours in an
integrated manner in an efficient, transparent, easily accessible, responsive, user friendly, cost
effective and time saving platform for Public grievances rederssal through the use of telecom/ IT
services.
All Submissions at a single point through Landline/ Mobile Phone.
PRAYAS – Centre Kathua aims to provide qualitative and time bound delivery of Public services at
common man’s door steps.
Committed date for the delivery of service.
PRAYAS – Centre Kathua shall prove its worth in providing additional important
services:Help line for Disaster Management and mitigation
Nodal centre for cross checking the progress and quality of different development works and
flagship projects of Government
Ultimate objective is to strengthen the concept of Good Governance by Restoring
Public Faith & Reliability in the Administrative Setup through Effective use of
Commonly Available ICT tools
IMPLEMENTATION OF PRAYAS
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Effective Public Grievance rederssal is the top most priority of the
District Administration. Deputy Commissioner Kathua (J&K) has
developed a platform Known as “PRAYAS” with the technical
support of NIC District Centre Kathua.
PRAYAS is a very honest effort to redress grievance of the remote
and rural people like Bani, Lohai-malhar, Basohli, Billawar and
other remote areas who could not afford to visit the District HQ to
meet Deputy Commissioner. As it will cost more than Rs 500 to a
person who has to come to Kathua from Bani tehsil to simple lodge
his grievance. And if he is not able to meet Deputy commissioner
on that day (as he may be on tour/meeting etc) then the poor
complainant has to stay for 1 more day at District HQ which will
again cost Rs 400-500 more. So, the complainant has to spent Rs
800-1000 and also his/her 3-4 days may be wasted to simply
lodge his/ her grievance.
A common man of remote area is not familiar with government culture,
procedure and the schemes being implemented for his benefits.
He has to visit from pillar to post for varied services of district
administration.
He comes to know about non-completion/completeness of his application
after a long delay.
A common man hesitates in visiting the Government offices due to which he
becomes dependent over other people
SALIENT FEATURES OF PRAYAS Kathua CENTRE
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To provide a easily accessible, friendly, affordable, speedier and
efficient interface between the government and the public.
To ensure greater transparency, efficiency, objectivity, accountability
and speed that can help tackle most of the maladies of the
government by providing efficient services to the public.
The Most Potent, Readily & Widely Available, User friendly, CostTime-Labor Effective mode of communication available today is
mobile. Kathua PRAYAS centre ensures best possible synergetic use
of available telecom features
Regular Monitoring by Deputy Commissioner for delays beyond the
specified dates
How PRAYAS Works
PRAYAS
Sample Report
No. and Date
Name of
Complainant
Complaint
Marked
To the
Officer
Reply Received
PRAYAS/2013/427
Dated 13-11-2013
Deepak Sharma,
R/o Bhaddu
9797628176
There is Middle School in Bhadduthere are 80 students but only 1
teacher and 1 is attached in ZEO
Office. Requested to kindly provide
teacher in MS Bhaddu.
CEO Kathua
CEO Kathua replied that there are 47 students in Middle
School Bhaddu, and out of six sanctioned posts of
teachers there are only two in the school namely Smt.
Monika Gupta and Sh. Ajay Dagoria. The post
of master is also lying vacant since 21-10-2013. It is
further submitted that none of the two teachers is
attached to any institution or office
PRAYAS/2013/431
Dated 13-11-2013
Hans Raj,
R/o Dar Duggnu
9697698984
Ration is not available for the last 4
months in Dhar Dugnoo
AD CAPD
The TSO CA&PD Billawar has reported that the ration
could not supplied to sale centre Dhar Dugganu due to
the rainy season. The ration is being distributed to
the rationees for 2months and remaining quota of 2
months is being issued to the rationees during 11/2013.
PRAYAS/2013/439
Dated 13-11-2013
Suresh Kumar,
Chhan Rorian,
9858596378
Our house was damaged during
recent floods/ rains. My name also
exists in the List prepared for
compensation by thesildar. But I have
not got any relief compensation where
as others have got it.
AC Revenue
Kathua
ACR Kathua replied that their case is under Partially
damaged building And it shall be done within 1 week.
PRAYAS/2013/411
Dated 06-11-2013
Uplesh Andotra
Kathua
9419659117
In Village Badala, there is no water
connection in Medical Sub-Centre
which is an newly constructed building
(Rs 10 lacs)
CMO, XEN
PWD and XEN
PHE Kathua
Water connection installed in Medical Sub- Centre
Badala.
Government process re-engineering Information
PRAYAS – Centre Kathua shall prove its worth in providing additional important
services:-
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Help line for Disaster Management and
mitigation
It can be used for cross checking the
progress and quality of different
development works and flagship projects of
Government
Technology Used
The name of the database on which the e-Gov
initiative is based
SQL Server 2008
The name of the Operating System on which the
database mounted
Windows Server 2008
Web-server used, if any
Web server of NIC HQ
New Delhi
Data center used for the initiative
The application is housed
in house and no third
party Data center is in
use
PRAYAS’s Attitude to Grievances
“Grievances are
jewels
to be treasured”
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Ultimate Objective of “PRAYAS”
To strengthen the concept of Good
Governance by Restoring Public Faith
& Reliability in the Administrative
Setup through Effective use of
Commonly Available ICT tools.
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Screenshots of the Website
http://kathua.nic.in/static/misc/Grievances.htm
Status of Grievances can be cheked online
We welcome suggestions and queries if any for further
betterment of the system. You can contact us at…
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website: www.kathua.nic.in
E-mail: [email protected]
[email protected]
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District Development Commissioner, Kathua along with all District Officers/
Sectoral Officers listening to Public grievances (11-06-2014)
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PRAYAS team extends personal thanks to
All concerned for
Recognizing, Supporting & Encouraging
Our initiative.
Thank you