Transcript uMobility_Sales_Presentation_Sphericall2 - IPG

uMobility Sales Presentation
UNIVERGE Sphericall
Opening Query
▐ Are you looking to monitor and reduce your cellular phone
expense?
 Replace older Wi-FI phones and cost thereof?
 Record calls for regulatory and other purposes?
 Are you spending a lot of money in roaming charges?
Look at the Savings Opportunities
▐ Are you looking to make cellphones as part of corporate
voice network?
 Allow users to originate and receive calls from company number?
 Extend 4-digit dialing to cellular phones?
 Do you have coverage issues in you plant/warehouse?
Look at the Productivity Gains
uMobility : A Business Imperative
Control costs
Service reliability
Improve productivity
Multiple device support
Too many numbers/voicemail
Leverage existing assets
▐ 40-60% of cell phone calls are made in the presence of a Wi-Fi network
▐ 30% of the office calls are received on mobile phones 1
•
Most business professionals already use a smartphone 3
▐ As much as 38% of enterprise IT budgets are mobile phone costs
▐ The average business person uses over 6 types of communication devices and
4.8 Communication Applications 2
▐ 36% of the employees are unable to reach coworkers on the first try 2
▐ Difficulty in finding answers from the staff resulting in 12% missed deadlines per
quarter 2
1
InStat and Jupiter Research 2 Sage Research
3 Forrester’s Workforce Technographics US, Canada, and UK
Flexibility in terms of Features & Devices
▐ Smartphone platform flexibility
 Multiple smart phone support
▐ Intuitive dual mode user experience
 Voice over Wireless LAN / Wi-Fi
 “Dial via Office” over Cellular
 Over-the-air activation
 Tight integration with native dialer
▐ Secure
▐ Popular PBX features
 Dual/simultaneous ringing with Deskphone
 Call waiting, hold, transfer, …
▐ Seamless network transition (to/from Wi-Fi)
uMobility :Comprehensive Solution
uMobility Client Software
uMobility Controller Software
Application software on Commercial hardware
uMCare (Support)
Worldwide Carrier-grade Support
uMOM (Admin/Mgt)
uRoam/Multi-Tenant Support
Varaha Varaha Multi-Tenant
uRoam
Management
Savings Opportunities
▐
Cellular minutes


▐
International dialing/Roaming



Alerts
▐ Devices
Applications

▐
▐
▐
▐
▐
▐
▐
Trunk reduction
Roaming charges
Cellular minutes
International dialing
Eliminating in company calls reduces overall
trunk requirement by 15% with 30% Wi-Fi
use
Devices


▐
Calls through PBX cheaper than over cellular
Monthly international dialing fees
Use of Wi-Fi while roaming
Optimal routing by using international dial
numbers
Trunk reduction

▐
Using ”Friends&Family” like plans while in
cellular
Use of Wi-Fi
Eliminate Spectralink like Wi-Fi phones
Eliminate deskphones for mobile users
Applications :: Alerts

Eliminate pagers if used for coverage/privacy
Business Process Enhancements/Productivity
Productivity &
Accessibility
Ownership and Work
Flow Integration

Corporate numbers stay
with the business on
employee churn

Work flow integration
allows better customer
service and employee
satisfaction

Allows regulatory
compliance by routing
calls through business
network
Page 7
© NEC Corporation 2009

Improves productivity and
efficiency of mobile workers
by extending the reach of
enterprise communication
features

Enhances reachability with
better in-building coverage
and single number reach with
carrier identity
Simplified
Management

Consistent telecom
policy enforcement for
international and long
distance calling

Device Management tool
integrates with native
phone interface to
simplify provisioning of
clients
Savings in Business
Savings in Cell and Voice Mail Minutes
$32/Month/User
$14.40
Strategic$17.60
Partners
* Nortel Study
** McKenzie Study
53 Fewer Voice
Mail Minutes
*
360 Fewer Cell
Phone Minutes
**
▐ Reduced cell usage:
 Average business pays $0.04 per minute and
uses 1,500 mins; uMobility
Wirelinereduces 30% usage or $18 a month
▐ Additional savings
Carriers
 International dialing, roaming charges, reduced
trunks, reduced interconnect charges/tolls, etc.
▐ Efficiency gains
 Increased productivity, faster decision making, etc.
Consumer
How does Wi-Fi fit in FMC?
Voice over IP
Sphericall
FMC
Cellular
Wi-Fi
Feature Summary
Feature
Description
Value
VoIP
Use Wi-Fi for in-building calls
Better VQ; available signal strength
Single Number
Reach
Be reachable from anywhere with
only one telephone number
Improved first-call completion rates; One number
to remember
Enterprise Dialing
Present desk phone appearance from
the cellular network
Extension dialing on cell phone
One Voicemail/MWI
Voicemail left in one voicemail with
message waiting
No need to keep calling back to check enterprise
voicemail
PBX Features
Provide advanced features to phone
PBX Deskset in cell phone
Mid-call Features
Mid-Call Features while in Wi-Fi
network
Mid call features like transfer, etc.
Hand-off
(in/out)
uMobility monitors available networks
and uses best one in real-time
Auto-adapting to changing conditions means
best VQ every time
Call Move
(Device Mobility)
Move active call to any telephony
device and back again
Make use of available resources (e.g.,
speakerphone) whether uMobility devices or not
Preferred Call
Routing
User tags individual phone numbers
for preferred network
Use PCR to tag free mobile-to-mobile calls to
always use cellular network
Application Delivery
MESA architecture delivers mobile
applications such as Campus Alert.
Easily delivers 3rd party application to the mobile
device.
Flexibility in communications & WLAN Infrastructure
Wi-Fi Infrastructure
NEC Communications Systems
Unified Communications
SV8500
SV8300 – Coming soon
SV8100
Interop
L2
Roaming
Aruba
Yes
Yes
Bluesocket
Yes
Yes
Cisco Airespace
Yes
Yes
Meru
Yes
Yes
Trapeze
Yes
Yes
Cisco 1200
Yes
Hawking
Yes
Linksys
Yes
Netgear
Yes
SMC
Yes
Motorola (Symbol)
Yes
Manufacturer
VoIP
Widest infrastructure Support
Yes
uMobility Extended Interoperability
Infrastructure
Wi-Fi Infrastructure
IP PBX
Manufacturer
Samsung SCM, Siemens Hi-PATH, …
Softswitch
Interop
L2
Roaming
Aruba
Yes
Yes
Bluesocket
Yes
Yes
Cisco Airespace
Yes
Yes
Meru
Yes
Yes
Trapeze
Yes
Yes
Cisco 1200
Yes
Hawking
Yes
Linksys
Yes
Netgear
Yes
SMC
Yes
Motorola (Symbol)
Yes
Vendor neutral solution from NEC
VoIP
Yes
Network Configuration
Wireless
Devices
WLAN Access
Points
VoIP
Carrier
UNIVERGE
Sphericall
VoIP/SIP
SIP Stations
T1 or PRI
PSTN
Soft Phones
Desk
Phones
uMobility Server
• uMobility Controller
• uMobility web based
administration
Licensing Model
UNIVERGE Sphericall
Station Licenses (STL: 410007)
Smartphone: uMobility Client Users
uMobility 4 port pack (0300800)
uMobility 32 port pack (0300802)
uMobility 100 port pack (0300803)
uMobility 250 port pack (0300804)
uMobility 1000 port pack (0300805)
uMobility 5000 port pack (0300806)
uMobility System Users
uMobility Pilot User
uMobility Reserve Users
uMobility System
Rule of Thumb
• 3 System Users per 10 client users
• STL Licenses required on Sphericall
• No additional licenses on uMC
Law Offices
▐ Need
 Law offices record client communication from office phone for billing,
compliance, and liability management. Legal professionals end up
communicating over cellphones with clients and it is not recorded.
▐ uMobility Benefits




Call recording over cellphones using office infrastructure
Privacy – Publish office number and sign off (log off)
Easy reachability as needed
Inexpensive international calling
▐ ROI
 One missed client log or logging effort is minimally of $100 value a
month
 Missed client log can be a large liability for the law offices
Clinics and Medical Offices
▐ Need
 Doctors and nurses communicate to patients, pharmacies and suppliers
from office or while “on call”. Patient and pharmacy communication is
recorded for billing, compliance, and liability management. The
communication is not recorded if done over cellphones.
▐ uMobility Benefits
 Call recording over cellphones using office infrastructure
 Privacy – Publish office number and sign off
 Easy reachability allows operator intervention and automatic tracking
▐ ROI
 Operator efficiency can save thousand of dollars a month
 Liability management can reduce insurance rates
Hospitals and Affiliated Doctors
▐ Need
 Clinics and hospitals use WLAN phones and pagers to overcome
cellular coverage issue. Many of them are using Smartphones/tablets
for dedicated clinical applications
▐ uMobility Benefits
 Provide a single integration work platform with deskphone
 Privacy – Publish office number and sign off
 Easy reachability allows operator intervention and automatic tracking
▐ ROI
 Replace dedicated phones and maintenance with inexpensive
alternative saving hundreds of dollars a year per device
 Allow multiple carrier environment servicing doctors affiliated with
multiple hospitals
Realtors
▐ Need
 Realtors do not work at desk but mostly from home or road. They need
office number, access to realty company, high quality graphics Internet
access, alerts on deals as well as easy reachability to clients.
▐ uMobility Benefits
 Integrated tablet platform allows integrated communication device with
uMobility with high graphics resolution
 Privacy – Publish office number
 MESA alert allows updates on the deals in the area from realty
company
▐ ROI
 Remove the need for desk, deskphone and related charges
 Provide better customer experience with integrated tool
Support/Maintenance Techs
▐ Need
 Work order related communication from office phone is recorded for
billing, time tracking, and work flow management. Technicians end up
communicating over cellphones with clients or back office without
record.
▐ uMobility Benefits




Call recording over cellphones using office infrastructure
Privacy – Publish office number and sign off
Shift management with same number use by multiple users
Easy escalation to experts from the field and video for visual inspection
▐ ROI
 Work flow updates can save 30 to 60 minutes of tech time every day
 Effective time tracking can save money and increase billing
Insurance agents/Adjusters
▐ Need
 Insurance professionals do not work at desk but mostly from home or
road. They need office number, access to realty company, high quality
graphics Internet access, alerts on deals as well as easy reachability to
clients.
▐ uMobility Benefits
 Integrated smartphone/tablet platform allows integrated communication
device with uMobility with high graphics resolution
 Privacy – Publish office number
 MESA alert allows easy routing updates and multimedia rich
collaboration
▐ ROI
 Remove the need for desk, deskphone and related charges
 Provide better customer experience with integrated tool
Car Dealerships
▐ Need
 Car sales and maintenance professionals spend most of the time away
from desk in lot or garage in Wi-Fi coverage area.
▐ uMobility Benefits
 Allow easy reach to personnel increasing sales and efficiency
 Keep the company number providing continuity to potential customers
 High speed access allow easy inventory access to customers on the
lot
▐ ROI
 A sales person can reduce 10-15% time per engagement and
possibility of a sale
 Sales and pricing negotiation can take place securely and discreetly
with MESA
Sales Professionals
▐ Need
 Sales professionals give out their personal numbers. Companies
implement sales processes around the company number including
tracking of all sales communication for liabilities and customer
satisfaction
▐ uMobility Benefits




Call recording over cellphones using office infrastructure
Publish office number and provide continuity to customer base
Provide alerts to sales and support personnel based on incoming call
Implement escalation based on organization structure on calls
▐ ROI
 Alerts and reach increases customer satisfaction and loyalty to
company
 Tracking helps evaluate sales effectiveness
Retail
▐ Need
 Retail outlets of big and small national brands have 100 users per
outlet. They are looking for a replacement for Spectralink phones with a
platform that can run applications and voice on the same device
▐ uMobility Benefits
 Allow easy reach to personnel increasing sales and efficiency
 Keep the company number providing continuity to potential customers
 High speed access allow easy inventory access to customers reducing
walk time that can be as high as an hour per shift per person
▐ ROI
 Reduction walk time on the floor by 30 minutes
 Increase customer satisfaction, on floor purchasing and revenue
K-12 Schools
▐ Need
 Many K-12 school campuses have 100 users per campus. Schools are
looking for better coverage, redundant communication for emergency
and security as well as better teaching tools by including Video
▐ uMobility Benefits
 Wi-Fi allows redundancy with cellular network with school number
 Privacy of teachers while providing easy reach to students
 Use of Wi-Fi improves coverage
▐ ROI
 Replacing older dedicated phones results in hundreds of dollars of
savings per user annually
 Increase security, coverage and improve teaching with Video
Manufacturing
▐ Need
 Manufacturing plants of small and medium size manufacturers have
hundreds of mobile users. They are looking for a replacement for
Spectralink phones (for coverage) with a platform that can run
applications and voice on the same device
▐ uMobility Benefits
 Allow easy reach to personnel increasing sales and efficiency
 Avoid Picocell expenses (~$100,000 or more) and dedicated phones
 Better integration of manufacturing into company business process flow
▐ ROI
 Replacing older dedicated phones results in hundreds of dollars of
savings per user annually
 Reduction walk time on the floor by 30 minutes daily
Next steps
▐ 2 Hour presentation with Demonstration
 Features
 Feature benefits
 Use trial on a hosted system
▐ ROI calculation
 Spreadsheet is available on the portal
▐ Customer Considerations
 Single mode cellular only operation versus Dual mode operation with
VoIP
 In-building coverage
 Current recurring expenses on using Wi-Fi phones and replacement
benefits
Page 26
© NEC Corporation 2009
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