Transcript Blackberry manager

Blackberry Enterprise Server
4.1.6
Training Objective
Blackberry overview & productivity Advantages .
Blackberry message flow.
Installation and configure the Blackberry Enterprise Server.
The basic administrative tasks to manage and maintain a BlackBerry
Enterprise Server
Blackberry Database .
The basic knowledge of the troubleshooting techniques for common
installation and operational issues.
Blackberry Enterprise Server Services & Logs
Blackberry overview & productivity Advantages
Blackberry is the leading wireless solutions
Keep Mobile Profssional connected to people,data
& resource that drive their day
Proven Platform
Secure
Access to large suite of business application
Well known worldwide as a wireless leader
Developed by Reserch In Motions
BlackBerry Enterprise Server 4.1 Overview
Features of Blackberry Enterprise Server (BES)
E-mails
Wireless PIM synchronization
Wireless Blackberry Device configuration
IT Policies
Wireless IT Commands
Wireless Email Reconciliation
Attachment Service
Mobile Data Service (MDS)
• The Productivity Advantage Offered By
Blackberry
• Instant Email
Blackberry gives user the power to manage their email on the
go User can Compose,Forward ,Reply ,Delete messege at
their conveinece .
Blackberry enterprise software securly intregate with Ms
EXCHANGE & Lotus Domino .Simple terms its allow
customers also to check their official email ids on ther
hand heald device .
One can also extend the same to inculde multiple peronal
mailids (with pop3,imap access).
• Phone & SMS
• Blackberry wireless handheld also include
intregate mobile ,which enable user to place &
recive phone calls & sms
• Content Organiser
• Blackberry provide mobile user with a personal
organiser.Users will thus be able to access
calender ,addressbook ,& task list while on the
go ,In additions wireless calender
syncronisations also keep them up to date .
• Internet
A variety of Internet Services will be at the
finger tips of the user thus providing them
with the wireless access to the
informenation on the web .
• Corporate Data Access
Blackberry always enables on/push based
access to additional corporate data &
enterprise informenations
• Blackeberry core end users Features
• Access to various kind of emails securly
• Attachment viewing downloading editing
• Push based emails – user does not need to
login/wait to recive mails
• OTA complete sybcronizations of emails
,calender,task , personal addessbook &
memos with corporate mail server
• The Built In Blackberry browser provide
access to the intranet securly also the
internet
• The browser suppror HTML
,javascript,WAP Browser
• Instant Messeging
• Hand Heald Content Serch,Content
Encription & Much More
• J2ME Complaint & JDK avilibilty
• Lets customer & vendors create add on
application for the blackberry
• Blackberry Overview
Two Basic Solutions
Enterprise Solutions With BES
Using Blackberry enterprise server
Works with MS exchange & IBM lotus domino,Novel
Groupware
Designed for Business & Government customers
Prosumer Solutions with BIS
Using Blackberry Internet Service
Internet based solution no server software required
Desinged For Indivual Customer or small office customer
Uses various email account like pop3 ,yahoo,Hotmail
• BIS solutons
• Blackbery for indivuals
• Access to existin personal & business
emails without the need for BES Alllow Up
to 10 Enail address
• Deliver push always on .Always Connected
email
• Internet Browser
• Instant Messeging
• BIS Architecture
Blackberry Message Flow
Desktop PCs running
Microsoft Outlook / Lotus Notes
SRP
New Mail
Wireless
Networks
Firewall
srp.eu.blackberry.net
Port
3101
Internet
Cloud
Blackberry
Device
Mail
Server
BES
Message Flow to Blackberry Device
Blackberry Message Flow
SRP
Desktop PCs running
Microsoft Outlook / Lotus Notes
Wireless
Networks
Firewall
srp.eu.blackberry.net
Port
3101
Internet
Cloud
Blackberry
Device
Mail
Server
BES
Message Flow from Blackberry Device
Blackberry Message Flow
SRP
Desktop PCs running
Microsoft Outlook / Lotus Notes
Wireless
Networks
Firewall
Port
3101
Internet
Cloud
Blackberry
Device
Mail
Server
BES
Blackberry enterprise solution & security
End User Enhancements
Remote address lookup.
Attachment Handling.
Internet Browsing.
Access to corporate data.
Blackberry Push Technology
BES Pushes mails to Blackberry device when it
arrives in User’s Mailbox.
Instant notification of new mail.
Dial up NOT required to send or receive emails.
BlackBerry Enterprise Server Features
• E-Mail Redirection
Receive, Send, Reply, and Forward email wirelessly.
• Over The Air Calendar (OTAC)Support
Create, Accept, and Decline calendar events wirelessly.
• Wireless PIM synchronization
Personal Address Book, Task, Memo.
• Wireless E-mail Reconciliation
Synchronizes Mail deletion and Read/Unread status.
BlackBerry Enterprise Server 4.1 Features
• Attachment Service
Supported formats – .doc, .xls, .ppt, .pdf, .txt, .jpg, .gif,
.bmp, .zip, .html
• Data Security
Triple DES / AES Encryption.
Secure transfer of messages between BES and the
Blackberry handheld.
Blackberry Enterprise Server 4.1 Features
• Multiple Instances Support
Increase the scalability
Installing Multiple Instances of the BlackBerry Enterprise
Server on a Single Server (up to 4 BES Instances)
Up to 2000 Blackberry users (max 500 users per BES instance)
Still requires a separate SRP ID and authentication key for each
instance of BES
Blackberry Enterprise Server 4.1 Features
• Wireless IT Policies
The administrators now can set an IT policy to all the Blackberry user
devices or to specific user devices.
• Wireless IT Administration
• Blackberry Enterprise Server 4.0 allows IT administrators to accomplish
some administration tasks wirelessly using the Blackberry Manager
Set Password and Lock handheld.
Set Owner info.
Erase all data and kill handheld.
Resend Service Book.
BlackBerry Enterprise Server (BES)
• What does the BES do?
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Monitors predefined mailboxes for new messages
Filtering and selection of messages to be redirected
Triple DES encryption and decryption of messages
Transmits and receives encrypted message content
Compress and decompress message content prior to
encryption
System Requirements For Exchange
Microsoft Windows 2000/2003 Server with latest Service Pack
Pentium 4 1 GHz or higher
1GB of RAM
80GB of Hard Drive
Microsoft Exchange Administrator with SP4 or Microsoft Exchange
2000 System Manager with SP1 (SP3 recommended)
CDO Hot fix
MSDE 2000 or Microsoft SQL 2000 Server
Java 2 Runtime Environment v1.4
SRP Identifier (from RIM)
SRP Authentication Key (from RIM)
Corporate Firewall Configured for Port 3101 Access
Outlook NOT Installed (No MAPI Client Installed on the BES)
System Requirements For Domino
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Microsoft Windows 2000/2003 Server with latest Service pack
Pentium 4 1 GHz or higher
1GB of RAM
80GB of Disk drive
Lotus Domino Server ( Additional Server )
MSDE 2000 or Microsoft SQL 2000 Server
Java 2 Runtime Environment v1.4
SRP Identifier (from RIM)
SRP Authentication Key (from RIM)
Corporate Firewall Configured for Port 3101 Access
Lotus Notes SHOULD NOT be Installed on BES server
Blackberry Management Database
• Maintains important information stored into the
MSDE/SQL database’s tables
Global Settings
MDS Configurations
MDS Map (Email-to-PIN mapping)
MDS Statistics
IT Policy
License Keys
Note: This is not an inclusive list but rather a representative sample of the information that tends to be most
important to persons maintaining and managing a BlackBerry wireless email solution
BlackBerry Enterprise Server Components
• BlackBerry Attachment Service
The BlackBerry Attachment Service converts email attachments into a format
that can be viewed on BlackBerry devices.
BlackBerry Collaboration Service
The BlackBerry Collaboration Service encrypts the communications between instant
messaging servers and the instant messenger client on client on BlackBerry
devices
BlackBerry Configuration Database
The BlackBerry Configuration Database is a relational database that stores the
configuration information for the BES components, using either Microsoft SQL
Developer Edition (MSDE) or Microsoft SQL Server.
BlackBerry Controller
The BlackBerry Controller monitors BES components and restarts any stopped
services.
BlackBerry Dispatcher
The BlackBerry Dispatcher handles compression and encryption for BlackBerry
data.
BlackBerry Manager
The BlackBerry Manager is used for administration of the BES.
BlackBerry MDS Connection Service
The BlackBerry MDS Connection Service is used to connect BlackBerry devices to
online content and applications
.
BlackBerry MDS Services
The BlackBerry MDS Services provide connectivity between BlackBerry MDS
Studio Applications on BlackBerry devices and enterprise applications.
BlackBerry MDS Studio Application
Repository
Application Repository stores and manages Blackberry MDS Studio Applications
.
BlackBerry Messaging Agent
The BlackBerry Messaging Agent serves as the connection between the email server
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BlackBerry Policy Service
and the other BES components
The BlackBerry Policy Service manages the IT policies for the BlackBerry devices.
BlackBerry Router
The BlackBerry Router connects to the BlackBerry Infrastructure and communicates
with the BlackBerry devices.
BlackBerry Synchronization Service
The BlackBerry Synchronization Service syncs organizer data (tasks, calendar, etc.)
between the email server and the BlackBerry devices.
Blackberry Profile Database
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Blackberry Profile database IBM Lotus domino
On the IBM lotus domino platform, the Blackberry profile database
(blackberryprofile.nsf) stores the following for each blackberry Smartphone
user:
A link to the blackberry Smartphone user’s blackberry state database
The current AES or Triple DES encryption key
PIN
Filter settings
Auto Signature
Return email address
Statistics
Connection status and default settings
Enable or disable status
Network type (for example, GPRS)
Blackberry State Database
On the IBM Lotus Domino platform, the Blackberry state
database contains information related to each email
message.
• Message ID: The message ID is the message reference identifier which
facilitates email message reconciliation, message forwarding and
replying
• PIN : The PIN belongs to the Blackberry Smartphone that sent the
message.
• Date: The date represents the time at which the message arrives in the
Blackberry Enterprise Server.
• Last try: The last try is the time of last attempt to deliver the message
to the Blackberry Smartphone.
• Message tag: The message tag tracks the message to the wireless
network and determines its status
Blackberry State Database
• Status: The status has pending or undeliverable status values
• Sent: The sent field indicates that the message has been sent to the
wireless network
• New Message: The new message field indicates that the message is
waiting to be sent to the Blackberry Smartphone.
• Delivered/Failed: Delivered/Failed indiates that the message was
either delivered to the Blackberry Smartphone or failed to be delivered
to the Blackberry Smartphone
Mobile Data Service Overview
• How MDS fits into the BlackBerry architecture?
MDS is an add on the BES
MDS is not a separate product
Provides a secure pipe between the handheld and Blackberry
Server for application data
Support for standard protocols (HTTP(S), XML, WML,…)
• MDS allows:
Web browsing.
Custom applications that access servers behind the corporate
firewall.
Message Staging
What happens to messages when a user is out of coverage
– First five messages are sent to BlackBerry Relay.
– Relay queues up messages and forwards messages to wireless
network.
– Relay will store messages for seven (7) days after which an
expired acknowledgment (ACK) is returned to the BES.
Message Staging
If BES has sent 5 messages to the Relay and has not
received an ACK for any, it will not send any more out.
As soon as an ACK is received be the BES a new
message for that user is sent out to the Relay.
This ACK that is returned from the Relay is what the
BES uses to change a message state from Pending to
Forwarded or Expired.
Purge Pending will remove all messages sitting on the
Relay and any queued at the BES.
Blackberry Manager
Blackberry Enterprise server is managed and administered
using Blackberry Manager.
Blackberry Manager can be accessed through
Start > Programs > Blackberry Enterprise Server >
Blackberry Manager
Blackberry manager
Blackberry Server Licenses
Server Statistics
Blackberry Enterprise Server Service Control
Adding users in Blackberry Enterprise Server
Adding users in Blackberry Enterprise Server
Blackberry Enterprise Server User List
User Statistics
User Service Access
User IT Administration
User Service Control
Mobile Data Service
Mobile Data Service Properties
Mobile Data Service Properties
Mobile Data Service Properties
Mobile Data Service Properties
Mobile Data Service Properties
Mobile Data Service Properties
Blackberry Server Configuration
Blackberry Server Configuration
Blackberry Server Configuration
Blackberry Server Configuration
Blackberry Server Configuration
Blackberry Server Configuration
Blackberry Server Configuration
• Blackberry Desktop Manager for managing
and configuring handheld.
BlackBerry Desktop Software
Application Loder
Backup & Restore
Syncronization
Email Setting
Media Manager
Switch Device Wizard
• BlackBerry
HandHeald
Abbreviations for Blackberry
Enterprise Server debug logs
ACNV = Blackberry Attachment Conversion
ALRT = Blackberry Alert
ASRV = Blackberry Attachment Service
BBUA = Blackberry User Admin Service
CBCK = Backup Connector
CEXC = Exchange Connector
CMNG = Management Connector
CNTS = Notes Connector
CONN = Blackberry Synchronization Connector
CTRL = Blackberry Controller
DISP = Blackberry Dispatcher
HHCG = Blackberry Configuration Tool
MAGT = Blackberry Messaging Agent
MDAT = Blackberry Mobile Data Service
MDBC = Blackberry Database Consistency Service
MNGR = Blackberry Manager
POLC = Blackberry Policy Service
ROUT = Blackberry Router
SYNC = Blackberry Synchronization Service
BlackBerry Web Sites
http://www.blackberry.net/index.shtml
http://www.blackberry.net/support/index.shtml
http://www.blackberry.net/uk/support/index.sht
ml
Who I am?
Prasad Thombre
BlackBerry Support Specialist
Advance Certified Lotus Proffesional
MCSE with Exchange 2003
Email: [email protected]