Injuriesboard.ie Presentation
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Transcript Injuriesboard.ie Presentation
InjuriesBoard.ie
1
Presentation to Oireachtas Committee Members
Joint Committee on Jobs, Enterprise & Innovation
1st April 2014
Patricia Byron
Chief Executive
Context
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Injuries Board (PIAB) established 10 years ago
Many years in the making (JOC Report 1986, Deloitte &
Touche Report 1996, MIAB Report 2002)
Cross party political support
Function – Quasi-Judicial, Delivery of Personal
Injury Awards
Mandate – lower handling costs, faster timelines,
same level of awards
Remove cases from costly litigation – key driver of
the cost of insurance
Remit: Motor, Public & Work Place PI Claims
Results to date – key indicators
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Over 70,000 awards made to date
Over €1.5 billion assessed in compensation
Highest Award to date - €1million
Timelines – 7.3 months versus 3 years
Consistency of awards – Book of Quantum
Savings
€500m direct *
€500m indirect from settlements *
Total €1 billion *
Delivery costs – < 8.0% (Litigation 2004: 46% 2013: 58%)
* based on current litigation costs of 58%
External/Societal Impact
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Deliver same award levels – no court, faster and more effective
system
Reduced Respondent fee to lowest ever level – flat €600 per case
Reduction in Court cases, less demand on Courts Service
Focus on early return to work/rehabilitation
Less strain on medical services – more efficient reporting
Proper investigation of cases in defined timelines
Direct service available
Car Insurance costs down 40% in real terms since end 2002
Injury claims drive cost of motor insurance premiums
Injury claims impact all insurance costs which impact cost of all Goods and
Services in the County
Reform Initiatives
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Done
Repayment of accident related State Salaries – directive prepared by
Department of Public Reform & Expenditure
Repayment of accident related welfare benefits (Department of Social
Protection) – amendment to legislation to allow for recovery of benefits
Framework Agreement for Business Process Support Services
Pending
Tender with Gardai for GP Services/reports
Tender/Framework for other Medical Consultants services/reports
Repayment of accident related hospital charges
Medical Negligence & Range of Redress Schemes
Potential for significant savings on several fronts
Non-adversarial resolution the way forward, not costly, lengthy,
adversarial model
Delivery for the Citizen & Society (1)
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Lower insurance premiums
No requirement for adversarial system/Court
Book of Quantum ensures predictability & consistency
Public Interest comments – claims farming, insurance
premium increases
Publication of data/research into nature & causation of
accidents/injuries – key driver for those involved in
accident prevention
Delivering for the Citizen & Society (2)
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Opening hours 8 am – 8 pm; 24/7 – via website
No need for 3rd party representation – adds time/cost
Range of contact methods including web chat, call back,
social media
Very high customer satisfaction ratings
E-services – on-line application form, electronic
correspondence
Plain language website with FAQ’s and case studies
Smartphone app
2014 - Development of IT portals
- End to end online services
How achieved/organisational capability
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IB model now adopted across Public Service
Identified core/non-core workflows
In-house/out-house model i.e. outsourcing
Offers scalability, flexibility, capacity, keeps fixed overheads
to a minimum
Specific capability in managing outsourced provider
Self-funding model including mark to market pension
funding by agency i.e. No exchequer funding
Potential Reform Initiatives
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All redress schemes to default to non-adversarial
model i.e. faster, cheaper for Exchequer, and more
citizen centric
Insurance – drive transparency and availability of
key data from all insurers i.e. dynamic monitoring
of premium movements
Thank you for listening
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