Transcript CitiManager Self-Registration for Cardholders Presentation

CitiManager Cardholder
Self- Registration
November 2011
CitiManager Overview
• Common global web-based portal
• Easy access to online statements
– Current statements
– Up to the past 13 months
Cardholder Self Registration
https://home.cards.citidirect.com/CommercialCard/Cards.html
 Step 1: Click on ‘Self registration for card holders’ link
Cardholder Self Registration(Cont.)
• Step 2: Enter Card Number, Account Name (your name as it appears on the
card), and Contact Details and click continue
Cardholder Self Registration (cont.)
• Step 3: Create a User Name and Password. Password guidelines appear in the box to
the right. If you receive an error message, look at the guidelines to see what has a red
x. If the message says you are already registered, then you will have to create another
user name as the one you submitted is already in use by another cardholder.
Cardholder Self Registration (cont.)
• Step 4: Confirmation of Registration. Click OK. The CitiManager Log-In Page appears.
CitiManager Log-in
• Step 5: Enter the user name and password for registered users that you just created.
home.cards.citidirect.com
Cardholder Self Registration (cont.)
 Step 6: Answer three unique challenge questions selected from the drop
down menu with three unique answers having at least four letters in the
answer. Click ‘Save’.
CitiManager Navigation
You should now have access to view your account information, statements,
unbilled transactions, and payment details.
CitiManager Navigation (cont)
CitiManager has been designed to provide you quick access to the functions that you
use on a regular basis. This is done by either "quick links" or the tabs across the top.
Setting Up E-Mail Alerts
• CitiManager can notify you via e-mail when
certain events take place.
• You also have the option to add multiple email addresses where alerts can be sent.
Setting Up E-Mail Alerts
Setting up E-Mail Alerts
1. From the CitiManager Home screen, click the My Profile
link. The My Profile page displays.
2. Locate the link at the bottom of the page labeled “Alerts”.
Click on the Alerts link. The list of available alerts displays.
3. Place a check mark next to the desired alerts and click
save. Suggested alerts are when your statement is ready,
when your payment has been received, and if your
payment is late or past due.
Setting Up E-Mail Alerts
Manage Email Address
1. Click in the Manage Email Address link. Verify your email
address and update if needed.
2. Add up to five (5) e-mail addresses to receive alerts and
click save.
3. You will begin receiving e-mail alerts once there is an
event.
Merge ID Instructions
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If you currently have a different User IDs registered for multiple cards, you
can merge the User IDs by following these Merge ID instructions.
Log into the CitiManager portal using your preferred or primary User ID.
Click on the “My Profile” tab from the menu bar at the top of the page.
Click the “ID Merger” link at the bottom of the page.
Read and review the conditions of the ID Merger, then click “Accept” to
proceed with the merge.
Enter the name of the secondary or “Alternate” User ID and Password.
Answer a Challenge Question recently set up during the Registration process.
Click on Continue to Merge the User IDs.
Click on OK to confirm the merge process.
You will receive an e-mail confirmation of the Merged User IDs.
CitiManager Information
• Basic information available on CitiManager
– 24 hours a day, 7 days a week:
– The Account Summary under the My Card
Account tab you will find your credit limit,
available credit, and current balance
– View Unbilled Transactions
– Ability to change passwords
– Alert notification setup
• i.e. when card statement is ready for view
Helpful Links
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CitiManager
Travel Card FMOG
Travel Advances FMOG
Travel Reimbursement FMOG
Texas State Charge Card Program
Disbursements & Travel Services
Citibank Contacts
• Customer Service (Card Holder Support)
– 800-248-4553
• On-Line/Web-based Tool Helpdesk
– 800-248-4553, Option 1
• Fraud Early Warning (FEW)
– 800-945-3114
Questions?