ASEAN MRA Impact to Education
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Transcript ASEAN MRA Impact to Education
The Impact of ASEAN Mutual Recognition
Arrangement to Tourism & Hospitality
Education
October 11, 2013
National University
OUTLINE
ASEAN Qualifications
ASEAN Toolbox
Next Steps
Review
Call to Action
Competency & Labor Division Listing
242 competency – from ASEAN Common Competency
Standards for Tourism Professionals (ACCSTP)
2 primary and 6 secondary labor divisions
32 job titles
Combination of:
52 qualifications
Certificate II
Certificate III
Certificate IV
Diploma
Advanced Diploma
Core and Generic Competencies
Functional Competencies
Six Labor Divisions
Primary Division
(First Labor Division)
Hotel Services
Travel Services
(Second Labor Division)
Front Office
Housekeeping
Food Production
Food and Beverage Services
Travel Agency
Tour Operations
Hotel Services (22 job titles)
Front Office
1.Front Office Manager
2.Front Office Supervisor
3.Receptionist
4.Telephone Operator
5.Bell Boy
Housekeeping
1. Executive Housekeeper
2. Laundry Manager
3. Floor Supervisor
4. Room Attendant
5. Public Area Cleaner
Food Production
1.Executive Chef
2.Demi Chef
3.Commis Chef
4.Chef de Partie
5.Commis Pastry
6.Baker
7.Butcher
F&B Services
1. F&B Director
2. F&B Outlet Manager
3. Headwaiter
4. Bartender
5. Waiter
Travel Services (9 job titles)
Travel Agencies
1.General Manager
2.Assistant General Manager
3.Senior Travel Consultant
4.Travel Consultant
Tour Operator
1.Product Manager
2.Sales and Marketing Manager
3.Credit Manager
4.Ticketing Manager
5.Tour Manager
Qualifications
Certificate
II
Certificate
III
Certificate
IV
Diploma
Advanced
Diploma
SubTotal
2
2
3
1
1
9
2
3
3
1
1
10
Front Office
1
1
1
1
1
5
Housekeeping
1
1
1
1
1
5
Tour
Operation
2
3
4
2
1
12
Travel
Agencies
3
3
3
1
1
11
TOTAL
11
13
15
7
6
52
Food &
Beverage
Food
Production
(Management)
Competency Clusters
Common core
Tour Guide Services
Restaurant Services
Housekeeping
English Language Proficiency
Patisserie
Management & Leadership
Security Services
Travel Agency – ticketing
Food and Beverage Service
Commercial Cookery
General Administration
Financial Administration
Human Resource
Development
Hotel Front Office
Competency Clusters –
Hotel Services
Cluster
Common Core
Commercial Cookery
Commercial Catering
Patisserie
Food & Beverage Service
Customer Service & Sales Marketing
General Administration
Financial Administration
Human Resource Development
Management & Leadership
English Language Proficiency
Restaurant Services
21
21
7
10
16
7
14
9
12
16
11
Competency Clusters –
Hotel Services
Cluster
Common Core
Hotel Front Office
Housekeeping
Security Services
Customer Service & Sales Marketing
General Administration
Financial Administration
Human Resource Development
Resource Management
English Language Proficiency
Front Office & Housekeeping
19
12
7
10
7
13
8
12
14
11
Competency Clusters –
Travel Services
Cluster
Travel Services
Common Core
Travel Agency - Ticketing
Tour Guide Services
Tour Operations
Customer Service & Sales Marketing
General Administration
Financial Administration
Human Resource Development
Resource Management
English Language Proficiency
16
19
19
18
23
13
6
15
20
4
Sample Qualification
Food and Beverage
http://www.tourismindustryboard.org/resources/compiled-reports/
Food and Beverage Qualifications
Advanced Diploma in Food and Beverage ( Management)
Diploma of Food and Beverage (Supervision and Administration)
Certificate IV in FB
(Waiting)
Certificate IV in FB
(Operations)
Certificate IV in FB
(Beverage)
Certificate III in FB
(Waiting)
Certificate III in FB
(Beverage)
Certificate II in FB
(Waiting)
Certificate II in FB
(Beverage)
Certificate II in Food and Beverage
(Waiting)
There are
21
There are
17
There are 9
Food & Beverage Qualification
• Summary
• Restaurant Service
• Food and Beverage Service
• Financial Administration
• Total
- 21
– 17
–9
– 37
Select only
8
Select 2
out of 11
Competency Matrix for Food &Beverage Qualification
CII
Cluster
No.
Core and Generic
Competencies
Common Core
Food and Beverage
Service
17
7
Customer Service,
Sales and Marketing
7
Human Resource
Development
8
Management and
Leadership
17
General Administration
14
any relevant elective
total
CIV
CII
CIII CIV
CIV
Dip
in (Sup &
Admin)
(Mgt)
22
22
4
5
3
3
4
6
3
3
3
3
3
4
(w)
(W)
(W)
(B)
(B)
(B)
(superviso
n)
13
19
21
13
19
21
21
8
9
8
9
21
Financial
Administration
English Language
Proficiency
CIII
Ad
Dip
9
12
12
11
1
1
3
3
4
2
3
3
2
3
3
3
4
5
2
5
6
2
5
6
7
16
18
25
37
45
25
37
45
46
62
69
Comments on the Qualification
Internship/practical placement
For students with no experience, highly recommended
For students with “sufficient” opportunities to practice is not
needed anymore
Functional competencies
“elective” in nature, and can be chosen by student, provider or by
the employer/industry
Minimum number only
No Certificate 1, as very basic, but incorporated in Certificate II
Development of Recognition of Prior Learning, “RPL” to assist those
with experience but no formal qualifications
Go to:
http://www.waseantourism.com/
Press “here”
“guest1”
Approved Toolboxes
= 47 plus 98
= 145 competencies
Clean and prepare
rooms for in-coming
guests
•
•
•
•
•
AM – Assessor Manual, doc and pdf
CS – Competency Standard
PPT – powerpoint
TG Trainer’s Guide, doc and pdf
TM - Trainee’s Manual, doc and pdf
Trainee Manual
Glossary of terms &
acronyms
Trainee notes/training
content
Work Projects
Summaries
Evaluation Sheet
Recommended reading
materials.
Trainer Guide
Training PowerPoint
slides
Trainer notes
Recommended training
equipment.
Powerpoint Presentation
• PowerPoint
Presentation
• Instructions for Trainers
for Using PowerPoint
Assessor Manual
Oral Questions
Written Questions with
Model Answers
Third Party Statement
Observation Checklist
Competency Recording
Sheet.
How to use?
Training and education providers
Choose the qualification
Download the appropriate competencies
Review the materials
Undertake a curriculum mapping
“enrich” the materials with additional
information
Prepare the final materials
Curriculum Mapping
Compare
Your school curriculum which is CHED compliant
ASEAN qualifications
TESDA qualifications
Choose common competencies
Add “unique” competencies that will create a
“competitive edge,” or “niche”
Finalize curriculum
Add assessment and certification as part of your
validation
How to use?
Industry
Review and align positions with competency
requirements
Align training and development with ASEAN
standards
Hire employees who are certified
Next Steps
MRA Awareness Seminars
Master Assessor/Trainers Training – Metro Manila and
Cebu
Conduct ASEAN Assessor and Trainor training in region
MOU with all organizations – DOT, DepEd, TESDA, CHED,
TIBFI
Increase TIBFI Membership
Conduct Assessment and Certification
Call to action
The Impact of ASEAN Mutual Recognition
Arrangement to Tourism & Hospitality Education
Be
….
H
O
S
P
I
T
A
B
L
E
Helpful
Opportunistic
Smart-er
Patient
Industry relevant
TESDA compliant
ASEAN friendly
Better
Learned
Eager
ASEAN Mutual Recognition Arrangement to
Tourism & Hospitality Education
Are you
OUT?
Are you
IN?
I’m IN!
Did we learn about the .....?
ASEAN Qualifications
ASEAN Toolbox
Next Steps
Review
Call to Action
Learning. More fun in the
Philippines
COHREP
Council of Hotel and Restaurant
Educators of the Philippines
Email
: [email protected]
Website
: http://www.cohrep.net
Secretariat : Carla Co
Mobile No. : +63 9162444605
Fax Number : (02) 527 1761
Trunk Line : (02) 527-8251 to 56 local 164
TIBFI
Tourism Industry Board Foundation Inc.
Email
: [email protected]
Website : http://www.tourismindustryboard.org/
Secretariat: Christian “Keesha” Buted
Mobile No.: +63 927 4146809
Tina Aquino
[email protected]