Transcript Case Study: Many cultures

Cargill Beef Australia
Wagga Wagga NSW
A Case Study
Many Cultures – One Mission
1 November 2010
Gary Brown
Manager HR, Business Excellence & Operations Support
CONFIDENTIAL. This document contains trade secret information. Disclosure, use or reproduction outside Cargill and inside Cargill, to or by those
employees who do not have a need to know is prohibited except as authorized by Cargill In writing. (Copyright Cargill, Incorporated 2006. All rights
reserved.)
Cargill Inc.
Founded in 1865
Specific Actions to
Address
Gaps
• Small grain
William Wallace Cargill
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warehouse in
Conover, Iowa
• Long held values
• Follow expansion of
railroads
Cargill is a Global Company
Specific Actions to
Address
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Gaps
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Worlds largest family owned company
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4th Largest Food Producer in the World
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120,000 employees
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60 countries
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More than 1,000 locations
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$70 billion in sales and other revenues
Cargill Beef Australia’s two processing plants, have
capacity of 8350 head / per week
Specific Actions to
Address
Gaps
Northern Territory
Queensland
Tamworth Processing Plant
 420 employees
 Acquired 1998
 Processing capacity 800 hd per day
Western Australia
South Australia
New South Wales
Victoria
Tasmania
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Jindalee Feedlot
 22 employees
 17,000 hd
Wagga Wagga Processing Plant
 660 employees.
 Acquired 1991
 Processing capacity 1250 hd per day
55% Grain Fed, 45% Grass Fed
10hr days (4 day shifts), 5 days/week.
Wagga Wagga Plant in Southern NSW
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The Cargill Diversity Story
Valuing Differences Business Case
“Valuing differences isn’t just the nice
thing to do, it’s the smart thing to do… If
we seek sameness from people, we will limit
our ability to be a high performing
organisation.”
Warren Staley,
Former
CEO
Cargill Beef Wagga Wagga - Workforce
11%
1%
17%
China
Africa
12%
Korea
Local - ATSI
Local - Aust
7%
47%
5%
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Junee Correction Centre
Other
One Business – Many Nationalities (38 at last count)
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Afghanistan
Australia
Bhurundi
Burma
Canada
China
Cook Islands
El Salvador
England
Fiji
France
Germany
Greece
India
Indonesia
Italy
Japan
Kenya
Liberia
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Malaysia
Nepal
Nigeria
New Zealand
Pakistan
Philippines
Russia
Scotland
Sierra Leone
South Africa
South Korea
Sri Lanka
Nth & Sth Sudan
Thailand
Tibet
Tonga
USA
Wales
Zimbabwe
Skilled Migration & Refugees
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17% of our skilled employees
are Chinese nationals
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Why China?
• 12% of our employees are African
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Wagga Wagga is a refugee settlement city
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Cargill employs 60% of the city’s African
youth under 25yrs
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80% of African income derived from employment
at Cargill
How We Make It Work!
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Valuing Differences
Everyone Matters
• English Language Investment
– $397,000
(2008 to 2010)
• Specialist Staff
– Overseas Employee Coordinator
• Speaks 5 Languages
– Recruitment of internal interpreters
Management By Engagement
&
Cultural Intelligence
A Journey of Discovery for
Management and Line Supervisors
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Management by Engagement
• Employee Engagement
“The degree to which people are committed to the
relationship they have with their employer”
• Managing people so they understand
‘How much they are valued,
where they fit and why they matter’
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Equipping Supervisors and Managers for the Valuing
Differences Journey
Cultural Intelligence (CQ)
Cultural Intelligence (CQ) is a person’s capability to function effectively in
situations characterized by cultural diversity
(Ang, Van Dyne, & Koh, 2005; Earley & Ang, 2003; Earley & Mosakowski, 2005).
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The 4 Factors of Cultural Intelligence (CQ)
1. Strategy
2. Knowledge
3. Motivation
4. Behaviour
Building Better Relationships
Aussie Hungie
• A desire for CITIZENSHIP
• Takes time to build
relationships based on trust
For Korean and Afghan workers
• Get involved outside of work
• Link Families
• Be innovative
• Get feedback
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Then the Bon Fire
Key Learnings
• Never assume
• Don’t speak so fast
• Encourage, include and support the
development of diversity ‘CHAMPIONS’
• Train your business leaders, managers and
front line supervisors
• Invest in all staff
Key Learnings
• Get involved outside the work environment
• Building alliances with community support
groups.
– Multi Cultural Council
– Centacare
– WAfrica – Men’s Network
– KONECT
– Universities - CSU
– Faith Organisations
Never give up
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Questions?
With Colleagues
Thank You
With Colleagues
Specific Actions to
Address
Gaps
Celebrating Anzac Day
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At Relay For Life Charity
With English teacher and Supervisor