Transcript Quality Policy Statement

Drive for better vision
Himax QA Presentation
May, 2010
Himax Technologies, Inc.
奇景光電股份有限公司
Content
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Quality Policy Statement
Quality Assurance Organization
Quality System and Core Quality
Supplier Management Structure
Himax Proprietary & Confidential
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Quality Policy Statement
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Quality Policy Statement
Himax commits ourselves to achieve total customer
satisfaction through continuous improvement of our
business.
Quality Policy Embraces …
1) To achieve customers’ overall satisfaction.
2) Continuous improvement is our routine.
3) To develop Green Products and prohibit using of
Hazardous Substances.
Himax Proprietary & Confidential
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Himax Quality Goal
Customer Return Defect Rate is less than
8dppm in Y2010/1H & 6dppm in Y2010/2H.
dppm
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9
8
7
6
5
4
3
2
1
0
Q1
Q2
Q3
Note : IC base
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Q4
Quality Assurance Organization
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Quality Assurance Organization 1/3
President Office
Advanced
Technology
Dept.
SHE
Division
Operation
Division
Himax Proprietary & Confidential
Admin. &
Finance
Division
Legal
Dept.
Market &
Sales
Center
7
IC Design
Center
QRA &
System Support
Center
Quality Assurance Organization 2/3
QRA &
System Support
Center
Technical
supporting
Division
QRA Division
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QRA Organization
QRA Division
China QRA Dept.
JQE
SQE
RA
• Customer Quality Service
• Customer audit
• Abnormal Event Handling (nonelectrical function issue)
• Supplier Quality Management
• Supplier Qualification
• New Product Qualification
• ORT Handling
• Physical Failure Analysis foe IC
issue
• Abnormal Event Review
Himax Proprietary & Confidential
QC Dept.
FA
CQ
RFA Dept.
JQE
Section-1 Section-2 Section-3 Section-1
• Document
• Customer
Control Center
Quality Service
• Green Product
• Customer audit
Management
• Abnormal Event
System
Handling (non• Corporate
electrical
Quality System
function issue)
• Calibration
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SQE Dept.
• New Product Qualification
• ORT Handling
• Physical Failure Analysis foe
IC issue
• Abnormal Event Review
• Panel Bonding Handling
Section-2
• Supplier Quality
Management
• Supplier Qualification
• Nonconformance Material
Disposition
• Warehouse IQC/OQC
Quality System and Core Quality
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Milestone of Quality System
Time
Development of Quality System
Y2001
Himax was established in Jun.
Y2002
Himax had passed ISO 9001:2000 certified by EAQA in Nov.
Y2004
E-countersign of documents was established in Nov.
Y2005
Himax had ISO 9001:2000 renewed by UL in Jan.
GPMS was introduced into Himax in Jan.
FMEA was introduced into Himax in Jun.
Y2006
Himax had passed ISO 14001:2004 certified by UL in Jan.
Y2007
Himax had passed OHSAS 18001:1999 & IECQ QC080000 certified by
UL in Mar.
Y2008
Himax had ISO 9001:2000 renewed by UL in Jan.
Himax had OHSAS 18001:2007 renewed by UL in Mar.
Y2009
Himax had ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007
renewed by UL in Mar.
Himax had passed SONY GP audit in April, and got certification in July.
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Product Quality Control _ Driver IC
Sponsor
Input
Procedure
Output
Foundry
WAT data/FAB
OQC report
Device
Ass’y
FAB OQC
report
Device /TE
Bumping
Bumping OQC
report
CP Test
CP test record
Tape Maker
Ass’y
Related
Dept.
Tape OQC report
Tape OQC
report
Ass’y/TE
QA
COG
Others
Assembly
Assembly/
TCP,COF
FT test record
Assembly house
OQC report
FT test
Assembly
house OQC
report
Himax Proprietary & Confidential
Customer
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Continuous Improvement
Customer Experience
Yield
KPI &
COQ
Customer
Satisfaction
Continuous Improvement
CIP
CIP
Action that Drives Success
Total Quality Process
Quality
by Design
Early Supplier
Involvement
Quality
Systems
Quality Improvement
Process - Prevention
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Results of Success
Foundation and Enabler to
Success
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CCN--Customer Complaint Handling Procedure
Sponsor
Input
FAE
/ JQE
Customer
inform
sheet
Procedure
Output
Complaints & Reject
products handling
No
FAE
Preliminary failure
analysis report from
Himax FAE (D+3 days)
Issue CCN to FA
Verify
Yes
NG
FA manager
Check
Failure analysis
FA Engineer
NG
FA manager
FAE
Check
Final
analysis
report
Himax Proprietary & Confidential
Yes
Reply to Customer
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Final analysis report
( D+10 days)
Document Control
E-countersign on-line
ISO
Document
Version Management
Use Poka Yoke skill to avoid
mistake being happened
External
Document
External documents control
Drawing
System link and integration
Inquire convenience
Security Management
Product Related
Document
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Supplier Management Structure
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Supplier management scope
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Supplier Chain
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Supplier Management scope

Bumping
MP performance monitor and
improve
 Yield
 LRR
 QAN
 CD SPC
house
CP

house
Tape
Assembly
Supplier
House + FT
Himax Proprietary & Confidential
Customer quality target
commitment
 RMA
 CCN
Assembl
y group

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Shipping quality control
 MRB
 Supplier quality goal review
Supplier management structure
Supplier
management
Routine
handling
QAN
ASL
certification
Himax Proprietary & Confidential
Audit
Quality
improvement
SCAR
ECN
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Monthly
review
SQPR
Supplier Management - QAN
Supplier
Issue
QAN
Ref. Document :
3-263 QAN 處理權限規範指導書
2-023 不合格品通知程序
SQE Judgment
Issue SCAR
Yes
7 day
No
Release or
Scrap
Issue SCAR
to supplier
Scrap
Inform
PP
Release
File in QAN
Summary
Close
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ASL certification
•ASL audit
New Supplier
Evaluation
New Supplier
Presentation
Ref. document :
2-005 Supplier Management Procedure
NG
Yes
Initial
Review
Yes
NG
ASL CIP
Audit
Yes
Yes
Conditional
Approval
Quality
Improve
Y
e
s
NG
NG
Disqualify
Himax Proprietary & Confidential
End
An
nua
l
SQ
PR
、
Au
dit
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Supplier Management Audit Categories
Ref. document:
3-172 供應商定期稽核
作業指導書
Management Delivery
Quality
Supplier
Audit Categories
Environment
Servic
e
Cost
Technolog
y
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Supplier Management -SCAR
Ref. document:
3-262 供應商校正措失發出
時機作業指導書
Supplier
Event occurred
SQE Judgment
Issue SCAR
Yes
Issue SCAR
to supplier
7 day
No
Inform
PP
Scrap
Release or
Scrap
Ok
SQE Review
Release
File in Scar
Summary table
Close
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Supplier Management - ECN
Customer Special
Request
Supplier Special
Request
Himax Eng. Change
Request
Verification
Countersign by System
Approved and Released
Execution Confirmation
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Supplier Management - Monthly Review
Monthly Quality Meeting
Himax
total quality commitment
to our customers
Total
quality commitment
to Himax’s customers
Supplier
total quality commitment
to Himax
Review Items
1) Yield
6) KPI
2) SCAR Report
3) SPC
4) Himax LRR & Supplier Production
5) CCN
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Supplier Management - SQPR
Qualified Supplier
Review
15 days after
each end of
quarter
Reference:
3-024 供應商品質績效評鑑指導書
20 days after
each end of
quarter
Score and
Ranking
Score <80
Audit or CIP
Score >80
Supplier Quality Performance
Review Meeting
Supplier Quality Performance
Inform
Improvement plan
by supplier
Monthly Review
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Thanks for your participation and guidance
Contact Window of QA : Victor Huang
TEL : 886-6-5050880 EXT.58626
E-mail : [email protected]
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Drive for better vision