Security and Surveillance in the Gaming World
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Transcript Security and Surveillance in the Gaming World
Chuck Barry
[email protected]
(702) 589-3850
Goals of Security Operations
Protection and Safety of Customers
Protection and Safety of Employees
Protection of Assets
How are Goals Accomplished?
Physical Security
Surveillance Operations (Independent)
Investigations
Security Triangle
Physical Security
Surveillance
Investigations
Security Operations are Key Departments in a
Gaming Operation
Security protects customers, employees
and assets
Surveillance is an independent part of
security effort
In most gaming jurisdictions Surveillance is
responsible to someone outside the
gaming entity; Usually to someone in the
Corporate Organization and/or Board of
Directors.
Background of the Gaming Industry and
Security Operations
Gaming industry is a heavily regulated industry.
There are Internal Controls (IC’s) for most of the
Casino Operations:
Internal Controls are written by a State Gaming Regulatory
Body.
Each gaming entity within a state also develops it’s own
Internal Controls.
Examples of departments which require
Operational IC’s:
Audit
Cage – Count Rooms
Casino Operations
Slot Operations
Security
Surveillance
Typical Gaming Corporation
Organizational Chart
State Regulators Can Set Security
Standards
Define Equipment
First Aid Equipment, i.e. AED’s, wheel chairs
Can Mandate Paramedics for operation
Define and Establish
Standards for Camera Coverage
○ Back of House
○ Casino Floor
○ Hotel Coverage
○ Point of Sale Camera Coverage
State Regulators Can Set Security
Standards
Define Records That Will Be Kept
Daily Log
Incident Reports
Define Video Recording Standards
Gaming – 30 Images Per Second, 4cif
Back of House & Security – 7.5 Images Per
Second
Define Manpower For Security Operations
Arming of Security Officers
Physical Security
First Part of Security Triangle
Customer Service
Friendly and helpful to customers
Uniforms vary from property to property
Knowledge of State Law’s/Gaming Reg’s
Laws of Arrest
Detention
Search/Seizure
Use of Force
Trespass/ Eviction
Maritime Security (Marsec) Levels
Normal (Level 1)
High (Level 2)
Severe (Level 3)
Physical Security
Children’s Safety
Unattended/Lost Minors
Emergency Procedures
Medical Emergencies
Alarms (Robbery, Distress)
Evacuation Procedures
○ Disasters (Natural and Manmade)
○ Active Shooter
Physical Security
Dispatch Officer
Monitors and dispatches officers to calls via
two way radio system
Monitors security CCTV system
Signs in vendors and visitors
Physical Security
Posted Security Positions
Cage area
Main entry doors
Employee entrance
Hotel Elevator Banks
○ Check for room card key
Entrances to Riverboat Casino’s
○ Underage Patrons
○ Excluded Patrons
Physical Security
Casino Patrols
Looking for criminal activity
○ Purse snatchers; Rail birds: casino cheats
○ Underage or intoxicated patrons
Fills and Credits
○ Money to and from gaming tables
Table Drops and Slot Drops
○ Movement of boxes to count room
Money movement within casino
Assistance to guests
Physical Security
Hotel Patrols
Looking for non guests
Open doors
Fire and safety hazards – write reports
Assistance to guests
Garage and Grounds Patrols
Illegal activity
Parking and safety hazards
Illegally parked or abandoned vehicles
Lighting
Surveillance
Second Part of Security Triangle
Separate, independent department for
casino operations
In smaller properties the recording of all
cameras is handled by the surveillance
department, but the monitoring of
security cameras is done by security
personnel
In large properties security has its own
camera system
How is Surveillance Utilized?
Reactive
Security Cameras – All are Recorded, But
Not Monitored
○ Parking Garages and Parking Lots
○ Hotel Stairs
○ Hotel Elevator Lobbies
○ Restaurant Points of Sale
○ Back House Exits
○ Bars / Lounges
○ Valet Parking
How is Surveillance Utilized?
Pro Active
Casino Camera’s – Recorded and Monitored
24/7
○ Cage
○ Count Rooms
○ Slot Machines
○ Table Games
○ All Entry / Exits to Casino
How is Surveillance Utilized?
Security can have their own monitors to
watch activity
Video is looped through the Casino
Surveillance System
Security camera outputs are segregated
to Security, they cannot view Casino
cameras.
Casino Surveillance records all activities
Security CCTV System
Exterior Cameras (Perimeter)
Parking Lots
○ PTZ and/or Fixed
○ Lighting
Parking Garages
○ PTZ and Fixed
○ Lighting
○ Guest Elevator Cabs
○ Elevator Lobbies
○ Each Driveway Entrance
○ License Plate Camera
○ Stairs
Exterior Camera’s
Main Building (Casino)
Exterior Camera’s – PTZ and Fixed
Monitor No Parking Zones
Vehicular Bomb Threat
Entrances/Exits (Inside/Outside)
Emergency Exits Only (Motion, Fixed)
Walkways (Fixed, PTZ)
Hotel Exterior Camera’s
Entrances / Exits
Loading Docks
Building Perimeter
No Parking Zones
Parking Lots
Parking Garages
Elevator Cabs
Guest Elevator Lobby Area
Stairwells – Ground Level
Hotel Interior Camera’s
Emergency Exits
Emergency Tower Stairwell Exits
Elevator Cabs
Guest
Employee
Guest Elevator Lobbies
Public Access
All Guest Floors (If Budget Allows)
Hotel Interior Camera’s
Front Desk
General Area
Cashier Positions
Valet Luggage Room
Security Holding / Interview Room
Audio Microphone
Employee Banks
Casino Interior Camera’s
Lobby and Gathering Locations
Chase Cameras
Follow People
Employee Entrance/Exit
Restaurant/Bar POS
Arcades
Investigations
Third part of security triangle
Corporate Compliance Policy
Compliance Investigations
Employee background investigations; all
employees
Vendor investigations
Internal Investigations
Violations of company policy; federal law;
state law and local law
Security Triangle
Physical Security
Surveillance Operations
Investigations
QUESTIONS?