Transcript Albarubens internal document: Client Interview

Id: 257 - Type: Letter Head - Language: English - Ref: MOD 4.7_1 - OnLine: NO - Restricted: NO
Client Interview
Translated text; refer to the original version (id=256)
Authomatically managed by the Albarubens WebApp - records updated on 24 Apr 2017 - 17:59
DOCUMENT REVISION HISTORY
DATE
CURRENT: 28 Oct 2015
REASON
EDIT
APPR
First release
deluca
terzaghi
Uncontrolled copy when printed. Use the WebApp to obtain the current revision.
DOCUMENT DISTRIBUTION LIST
Distribution list itself is a restricted information
Company (name, address):
Name of the person get in touch with, role:
Reference Order from client:
Order number:
Usual client
YES
NO
Expressed a vote V(from 1-min to 4-max)
Relevance R(from 1-min to 3-max)
EVALUATION CONCERNING TO THE SERVICE QUALITY
Personnel Proficiency
V(
) R(
Personnel Kindness and Availability
)
V(
) R(
)
Efficiency of the telephone support for problems resolution concerning to service
Comprehensibility of the offer
V(
) R(
V(
) R(
Respect of the timing declared in the order confirmation
V(
) R(
V(
) R(
V(
) R(
)
V(
) R(
)
)
Time between an explanation question in the offer phase and the answer
PARTIAL AVERAGE
)
)
Judgment about the equipments (only if the Laboratory has been visited)
V(
) R(
)
Complacency of requests (all, 4 to decrease)
Properness in the activities execution
V(
)
)
EVALUATION CONCERNING TO CERTIFICATION DOCUMENTATION
Completeness of the documentation issued
Comprehensibility of the documentation issued
V(
) R(
V(
)
) R(
Presence of errors or misprints in the documentation issued
)
V(
) R(
)
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Albarubens srl - Via G. Ferrari 21/N - 21047 Saronno (VA) - Italy - Reg. VA-286283 - Tax code IT 02767050129 - Paid-up capital €100.000,00
www.albarubens.it - [email protected] - tel: +39 02 96248530 - fax: +39 02 700523656
Document automatically generated by the Albarubens WebApp on 24 Apr 2017
Id: 257 - Type: Letter Head - Language: English - Ref: MOD 4.7_1 - OnLine: NO - Restricted: NO
Client Interview
Translated text; refer to the original version (id=256)
Authomatically managed by the Albarubens WebApp - records updated on 24 Apr 2017 - 17:59
PARTIAL AVERAGE
TOTAL AVERAGE
V(
V(
)
)
Client suggestions:
End of document
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page 2/2
Albarubens srl - Via G. Ferrari 21/N - 21047 Saronno (VA) - Italy - Reg. VA-286283 - Tax code IT 02767050129 - Paid-up capital €100.000,00
www.albarubens.it - [email protected] - tel: +39 02 96248530 - fax: +39 02 700523656
Document automatically generated by the Albarubens WebApp on 24 Apr 2017
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