How to Find, Read and Interpret your IT Invoice
Download
Report
Transcript How to Find, Read and Interpret your IT Invoice
LEARN Session September 2012
How to find, read and
interpret your IT invoice
Accessing the IT Billing Portal
Reviewing Reports
Interpreting your IT Invoice
Resolving billing issues
IT Billing Portal
Portal provides access to billing details back to July
2004
Provides reports based on Org Code and Index
Bill format is PDF
Charges are listed by service number
Reports can be generated for active long distance codes
by index
AC number, name, activated date and last used date
Accessing the IT Billing Portal
Direct access is provided based on title in UNM directory
Billing Portal access is limited to department chairs,
supervisors, directors and accountants
Password information can be shared as deemed necessary
For portal access submit a request through Help.UNM
Requesting access to the IT Billing
Portal
Go to help.unm.edu
Enter your NetID and password
Depending on your affiliation, you may have to enter
colleges\your netid – Ex. Colleges\ecastil4
Click on New Request
Requesting access to the IT Billing Portal
Box 1 – Verify your contact
information and press
continue if it’s correct
Add alternate contact
info if needed and press
continue
Box 2 – Check mark
Building not applicable for
my request and press
continue
* Note the two green check marks indicating all
necessary information has been filled out
Requesting access to the IT Billing Portal
Box 3 – Type in Billing in
search box and click the
binoculars icon
Find keyword that says
billing portal access,
click to highlight and
press select
Click “click once to
search, click again to
use” button and fields
will populate
Requesting access to the IT Billing Portal
Box 4 – Enter the indices
you would like access to
and click Continue
Existing Billing Services
Password Box
If Box 4 has been filled
out with the indices you
need access to you do
not need to fill this box
out
Click Save
Requesting access to the IT Billing Portal
After clicking save, a
screen will pop up with
your request number in
the top left corner
The information you listed
in Box 4 is in the
description box
You will receive an email
from Help.UNM as a
record of your request
UNM IT will respond with
the log in information
Accessing the IT Billing Portal
Go to it.unm.edu
Click on Quick Links
Click on Billing
Portal
Enter the username
and password
provided by UNM IT
and click Login
Accessing the IT Billing Portal
Click on Reports
Select the account you
want to view or All
Accounts from the
Account drop down
Check the month you’d
like to view
Scroll to the bottom of
the page and select
Usage By Index from
the dropdown and then
click on Click Here
Accessing the IT Billing Portal
A summary of your
charges will be
displayed on page 2
Charges are broken
down by Subcode
MRCs – Monthly
Recurring Charges
OCCs – One time
charge or credits
Toll – Long distance
or cell phone overages
Accessing the IT Billing Portal
The remainder of the report will break down the charges
by service number
Long distance authorization codes and cell phones have
detailed call records
Telephone and pager lines show only the monthly charge
and any one time charges that may have been incurred
over the last month – i.e. adds, moves, programming
changes, new equipment, etc.
Resolving billing issues
Bills should be reviewed monthly and any discrepancies
should be reported through help.unm
Issues should be brought to the attention of UNM IT
within the month they were billed in order for credit to
be considered
If you’d like to change the index a service is being billed
to, please submit an index change request as soon as
possible
Index changes need to be submitted before the 20th of each
month in order to be processed before the next billing
cycle
Requesting a billing index change
Index change requests need to be
submitted through Help.UNM
Repeat steps 1 and 2 from previous
Help.UNM instructions
Box 3 – Type in Billing in search
box and click the binoculars icon
Find keyword that says billing,
billing change, index change.
Click to highlight and press
select
Click “click once to search, click
again to use” button and fields
will populate
Requesting a billing index change
Box 4 – Type a description of
your request
Existing Billing Services box
Checkmark Index Change
Fill out form
Multiple changes can be
submitted in the comments
box or as an attachment
Press save once you’re ready to
submit your request