Transcript UPK Demo.ppt

UPK Presentation
Importance of Training End Users
•
Of the 437 companies that responded to the survey,
76% face user competency challenges related to
their ERP system*
* From the Meta Group
Importance of Training End Users
• Excessive support cost
– Untrained users require 3 to 6 times more support than
trained users *
• Decreased productivity
– Untrained user may take up to 5 hours to achieve the same
skill level that it takes a trained employee 1 hour to achieve*
* From Gartner Inc.
Challenges of Training End Users
• How do I address “pre-go-live” training and “post-golive” support?
• How will I address new-hire training?
• How do I address local and remote users?
• How will I deliver training? Classroom training? Webbased training? Both?
• Can I leverage existing content?
Challenges of Training End Users
• Resources – who is going to do the work?
– Limited training, business, and technical resources.
• Time – do we have the time to do the work?
– Instructor-led training development time  40:1.
– Web-based training development time  200:1.
• Budget – do we have the budget to do the work?
UPK v Standard Development
User Productivity Kit in the Implementation Lifecycle
User Productivity Kit - Developer
User Productivity Kit - Content
User Productivity Kit – Developer
Demonstration