Transcript 20031218item6GC.ppt

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Gateway Cities.... Commitment to Safety and Service
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Gateway Cities.... Commitment to Safety and Service
OCTOBER 2003
PERFORMANCE INDICATORS
CURRENT
MONTH
FY04
YTD
TARGET
$1,261,310
$3,084,591
$5,566,091
7
24
0
1.90
1.77
1.86
SAFETY
1
Worke rs' Compe nsation Costs
2
OSHA Occupational Incidents
3
New Workers' Compensation Claims Per 100 Employees
4
Bus Traffic Accidents Per 100,000 Hub Miles
**
**
**
5
Passenger Accidents Per 100,000 Boardings
**
**
**
8,085
7,301
8,000
BUS OPERATIONS
6
Mean Miles Between Chargeable Mechanical Failures
7
Complaints Per 100,000 Boardings
**
**
**
8
In Service On Time Performance (ISOTP)
**
**
**
9
Passenger Boardings
**
**
**
N/A
7.46
8.50
10
Bus Cleanliness*
Note:
Performance indicators highlighted in BOLD meet the FY04 Sector target.
*Data by quarter (July 03 to September 03)
** Statistics not available due to strike and will be available for the December Report
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Gateway Cities.... Commitment to Safety and Service
Gateway Cities Service Sector
OSHA Occupational Incidents
October 2003
Body Parts
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No. of Incidents
1
Arm-Hand-Finger
0
2
Lower Back
4
3
Face- Head - Neck
0
4
Foot-Knee-Ankle
3
5
Shoulder
0
6
Multiple Parts
0
7
Grand Total
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Gateway Cities.... Commitment to Safety and Service
Gateway Cities Service Sector
Workers' Comp Claims
OCTOBER 2003
Body Parts
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No. of Claims
1
Back
4
2
Head/Skull
0
3
Multiple Body Parts
3
4
Upper Extremities
4
5
Lower Extremities
4
6
Internal
1
7
Stress/Psychiatric
2
8
Grand Total
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Gateway Cities.... Commitment to Safety and Service
Gateway Cities Service Sector
Complaints
October 2003
Division 1
1
2
3
4
5
Division 2
-
LATE
NO SHOW
4
8
-
19
20
PASSED UP
11
21
34
CARRIED PAST STOP
FAILURE TO CALL STOPS
OP DISCOURTESY
GEN. EMPLOYEE DISCOUR
SEX HARASSMENT
CROWDED BUS
PASSENGER CONDUCT
OP CONDUCT
INCORRECT INFO
TELEPHONE INFO COMP
MISC.
ACCESSIBLE BUS
SPEC. OP ISSUES
TOTALS
35
COMMENDATIONS
7
8
9
10
11
12
13
14
15
16
17
18
22
23
24
25
26
27
28
29
30
31
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GWC
-
OFF ROUTE
LAYOVER ZONE
FAULTY EQUIPT
HEAT-A/C
DIRTY BUS
HEADSIGN
TRANSFER
WRONG FARE
SR. ID CARD
HC ID CARD
STUDENT ID CARD
IMPROPER CURB STOP
UNSAFE OPERATION
ACCIDENT
6
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DESCRIPTION
BUS STOP
FACILITIES
EARLY
1
5
4
12
1
1
1
1
11
2
17
2
9
1
4
1
2
1
1
1
-
1
5
1
6
1
6
2
-
6
3
-
-
1
2
2
1
-
1
1
1
26
45
1
-
2
1
71
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Gateway Cities.... Commitment to Safety and Service