Transcript Working effectively Support with Best Practices

Working effectively with Support Best Practices
Keith Wenyon OTM Technical Manager
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Newsletters [Doc ID 222.1]
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PREVENT
Product Information Centers [Doc ID 444.2]
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Product Information Centers
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Product Information Centers
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Product Information Centers
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Product Information Centers
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Product Information Centers
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Product Information Centers
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Product Information Centers
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Product Information Centers
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Important OTM Notes
What to Collect When Performance Problems Start to Exist in OTM? (Doc ID 887885.1)
Collecting Configuration Data Requested by Oracle Support (OTM) (Doc ID 1443933.1)
How to Use the qdlogs.pl Script to Collect Data for Service Requests for Oracle Transportation Management (Doc ID 1519887.1)
Gathering Database Statistics for Oracle Transportation Management (Doc ID 467668.1)
OTM Performance Slowed - How to Check Enabled Logging (Doc ID 562688.1)
Support Guide for Updating OTM 5.5 to 5.5.06.03 and Migrating from OTM 5.5 to 6.2.8 [ID 1513444.1]
What are the Post Installation Steps Needed to Install Fusion Transportation Intelligence on OBIEE 10.1.3.4.x? (Doc ID
1470478.1)
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Working effectively with Support Best Practices
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Working effectively with Support Best Practices
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Working effectively Support with Best Practices
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Working effectively with Support Best Practices
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Working effectively with Best Practices
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Working effectively with Support Best Practices
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Working effectively with Support Best Practices
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Escalation Process
Bringing Management Attention to a Service Request
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Escalation Process
Is it time to Escalate?
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Working effectively with Support Best Practices
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.