Transcript Carol Buehrens

Thank you! I hope you found this workshop helpful.
As a way to say “thanks” to friends and followers, we’ve
set up Amazon’s “Kindle Match Book” – buy the Print and
EBook together for great savings. Enjoy! - Carol Buehrens
Amazon amzn.com/099102740X
“Happy R.A.V.I.N.G. Customers! is a hands-on,
user friendly book about delighting your customers.
It provides a simple process for anyone to get
started with this important work, with great real
time examples, tools, templates, and checklists” –
Karyn Furstman,
VP Agent & Customer Experience, Safeco
Insurance
Customer Experience
Beyond Journeys –
Essential E’s: Emotion, Efficiency,
Engagement
To request a workshop for your company
Contact Carol directly at [email protected]. Customer Experience Workshops
can be customized for your company, and include:
-
Business Differentiator: Customer Experience Strategy, Goals and Objectives
Customer Experience Journey Mapping, Your Road to Success
Who’s Your Customer? Developing Customer Experience Personas
Wave Your Magic Wand, Innovate Your Customer’s Experience
Wearing Your Customer Hat, Starting Customer Advocacy at Your Company
Beyond Journeys with Essential E’s – Experience Emotion, Efficiency, Engagement
Buying multiple books?
Happy R.A.V.I.N.G. Customers! can be ordered in bulk quantities for distribution to
your employees, corporate development and training sessions, and during Author
presentations. Contact [email protected]. For additional book information, media
content and reviews, see happyravingcustomers.com.
©2014 Carol Buehrens
Bonus companion workshop
templates to the book
Happy R.A.V.I.N.G. Customers!
by Carol Buehrens
Customer Experience - Ecosystem Map
Grow your own Happy R.A.V.I.N.G. Customers!
Your Customer Journey Ecosystem Map Tool allows you to capture the “E”ssentials – Experience, Emotion, Efficiency, and
Engagement. This template contains icons to drag and drop into place, or to cut out for a fun “cut & paste” workshop activity.
Zoom out and you’ll see the drag and drop images located on the left side of your slides. Find the cut-out sheet on the last page.
1
3
The last page has cut and
paste icons. Use to host
your own fun workshops!
Easy to
use icons
located on
the side
2
Just slide
images into
place – it’s a
snap!
Click and type
[email protected]
www.ravingcx.com
@ravingcx @carolbuehrens #happyravingcustomers
linkedin.com/in/carolbuehrens
Customer Experience Journey Maps ©2014 Carol Buehrens
Customer Experience - Ecosystem Map
Page 3
[email protected]
www.ravingcx.com
@ravingcx @carolbuehrens #happyravingcustomers
linkedin.com/in/carolbuehrens
Customer Experience Journey Maps ©2014 Carol Buehrens
Customer Experience - Ecosystem Map
Page 4
[email protected]
www.ravingcx.com
@ravingcx @carolbuehrens #happyravingcustomers
linkedin.com/in/carolbuehrens
Customer Experience Journey Maps ©2014 Carol Buehrens
Customer Experience - Ecosystem Map
Page 5
[email protected]
www.ravingcx.com
@ravingcx @carolbuehrens #happyravingcustomers
linkedin.com/in/carolbuehrens
Customer Experience Journey Maps ©2014 Carol Buehrens
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[email protected]
www.ravingcx.com
@ravingcx @carolbuehrens #happyravingcustomers
Critical
Channels
Customer Experience - Ecosystem Map
Emoticons
Critical
Customer Experience Journey
Maps Experience
©2013 Carol
Buehrens
linkedin.com/in/carolbuehrens
Customer
Journey
Maps ©2014 Carol Buehrens