Transcript Distance Counseling Training
Distance Counseling Training
Euroguidance Larnaca Trainers: Mihaela LaRoche Winfried Vollmer
Training
You play champions league Champions try harder Distance counseling, Larnaca 2008
Enthusias
m
Distance counseling, Larnaca 2008
Engage
ment
Distance counseling, Larnaca 2008
Distance counseling, Larnaca 2008
Skill
Teamplay
Distance counseling, Larnaca 2008
Customer Orientation
Distance counseling, Larnaca 2008
Targets and Content
Enable participants to share good practice in telephone counseling, through group work and presentations.
Inform about and practice effective telephone communication techniques for educational and vocational guidance purposes, using role plays and positive feedback.
Assist participants in devising their own telephone counseling style and projects, modeled by their cultural, organizational, and philosophical framework of reference, and integrated with the personally relevant training input.
Distance counseling, Larnaca 2008
Distance Counseling Training
Trainers: Mihaela LaRoche Winfried Vollmer
Your Activity
• What is the whole purpose of vocational guidance counseling?
• Phrase your main target in a short and motivating sentence.
• Please work in groups.
• Time: 20 minutes Distance counseling, Larnaca 2008
The needs of the customer
Homo sapiens
a defenceless species successful in groups by extraordenary communication skills Distance counseling, Larnaca 2008
Life in a group
needs order each individual has tasks each individual has a certain role groups based on compromise and reliability actions often planned, not driven Distance counseling, Larnaca 2008
members of a group
have certain gifts and talents „apply“ for certain tasks in a group „apply“ for certain roles in a group Distance counseling, Larnaca 2008
Charakters
relation emotional flexible
r t f u u e
process objective fixed
Expressive Driver
extroverted powerful quick Distance counseling, Larnaca 2008
Supporter Analyst
introverted worrying slowly
p a s t
Different Attitudes of Charakters
Where else?
Tomorrow Why so?
History How ?
Present What ?
Data Distance counseling, Larnaca 2008
Convincing the Client
Show further prospects show relation and empathy Propose action plan ask for details deliver facts Distance counseling, Larnaca 2008
Specific communication
enthusiasm creativity 4 Perspective pragmatic 3 implementation in everyday life Action 1 2 create relevance reduce reservations Motivation transparency extensive infos Distance counseling, Larnaca 2008 Theory
Motives of a Customer
profit image comfort security health empathy discovery Distance counseling, Larnaca 2008
Behaviour caused by motive
• profit high pay • image famous company • comfort easy work • security safe position • health no emissions • empathy please others • discovery do s.th. new Distance counseling, Larnaca 2008
Your Activity
• What situation do your customer face?
• What are their possible reactions?
• Please work in groups.
• Time: 20 minutes Distance counseling, Larnaca 2008