Distance Counseling Training

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Transcript Distance Counseling Training

Distance Counseling Training

Euroguidance Larnaca Trainers: Mihaela LaRoche Winfried Vollmer

Training

You play champions league Champions try harder Distance counseling, Larnaca 2008

Enthusias

m

Distance counseling, Larnaca 2008

Engage

ment

Distance counseling, Larnaca 2008

Distance counseling, Larnaca 2008

Skill

Teamplay

Distance counseling, Larnaca 2008

Customer Orientation

Distance counseling, Larnaca 2008

Targets and Content

Enable participants to share good practice in telephone counseling, through group work and presentations.

Inform about and practice effective telephone communication techniques for educational and vocational guidance purposes, using role plays and positive feedback.

Assist participants in devising their own telephone counseling style and projects, modeled by their cultural, organizational, and philosophical framework of reference, and integrated with the personally relevant training input.

Distance counseling, Larnaca 2008

Distance Counseling Training

Trainers: Mihaela LaRoche Winfried Vollmer

Your Activity

• What is the whole purpose of vocational guidance counseling?

• Phrase your main target in a short and motivating sentence.

• Please work in groups.

• Time: 20 minutes Distance counseling, Larnaca 2008

The needs of the customer

Homo sapiens

a defenceless species successful in groups by extraordenary communication skills Distance counseling, Larnaca 2008

Life in a group

needs order each individual has tasks each individual has a certain role groups based on compromise and reliability actions often planned, not driven Distance counseling, Larnaca 2008

members of a group

have certain gifts and talents „apply“ for certain tasks in a group „apply“ for certain roles in a group Distance counseling, Larnaca 2008

Charakters

relation emotional flexible

r t f u u e

process objective fixed

Expressive Driver

extroverted powerful quick Distance counseling, Larnaca 2008

Supporter Analyst

introverted worrying slowly

p a s t

Different Attitudes of Charakters

Where else?

Tomorrow Why so?

History How ?

Present What ?

Data Distance counseling, Larnaca 2008

Convincing the Client

Show further prospects show relation and empathy Propose action plan ask for details deliver facts Distance counseling, Larnaca 2008

Specific communication

enthusiasm creativity 4 Perspective pragmatic 3 implementation in everyday life Action 1 2 create relevance reduce reservations Motivation transparency extensive infos Distance counseling, Larnaca 2008 Theory

Motives of a Customer

profit image comfort security health empathy discovery Distance counseling, Larnaca 2008

Behaviour caused by motive

• profit high pay • image famous company • comfort easy work • security safe position • health no emissions • empathy please others • discovery do s.th. new Distance counseling, Larnaca 2008

Your Activity

• What situation do your customer face?

• What are their possible reactions?

• Please work in groups.

• Time: 20 minutes Distance counseling, Larnaca 2008