Lisbon, 13 th November 2007

Conference

“ICT Uptake for SMEs Competitiveness” Panel 1 – Transnational Cooperation in e-Business Initiatives

Action ENT/MAP/06/1.3

“Reinforcing synergies between public policies in support of e business for SMEs”

“Service Network to support SMEs”

Speakers:

•

Ms Claudia Poles

•

Mr Maurizio Mancini

EU co-financed project

From

Confartigianato – The Association of Crafts and SMEs of San Donà di Piave

, Venice, ITALY

“Service Network to support SMEs”



Coordinator:



Partner:

The Association of Crafts and SMEs of San Donà di Piave

(ITALY)

The Chamber of Crafts and Trades of the Istrian Region in Pula

(CROATIA)

“Service Network to support SMEs” DURATION

6

months

“Service Network to support SMEs” OBJECTIVES

The project aims at carrying out a study to transfer the System of Integrated Services of the Confartigianato Association of the Eastern Veneto to the Istrian Region, analyzing its adaptability to its territory through benchmarking actions.

The final goal is to network the Croatian and the Italian enterprises as well as the professional associations through the realization of a Web portal.

15.000 companies in Veneto, associate members of Confartigianato 9.000 companies in Istria, associate members of the Istrian Chamber

“Service Network to support SMEs” TARGET

The project is in support of enterprises since there is the need to assist in particular the SMEs to identify e-Business opportunities and to implement successfully their transformation towards e Business

“Service Network to support SMEs” EXPECTED RESULTS

THE REALIZATION OF A NETWORK



will draw enterprises closer to e-business



will allow them to expand their company limits, thus broadening the traditional market and allowing them to explore new markets at low cost and in real time



will permit them to have new new marketing customers and communication chances, and suppliers

“Service Network to support SMEs”

PROJECT ACTIVITIES

1. Best practices exchange from Confartigianato’s system of integrated services to the Chamber of Crafts and Trades of the Istrian region

“Service Network to support SMEs”

PROJECT ACTIVITIES

2. Study and analysis of the “territorial economic systems” of the Eastern Veneto and the Istrian Region through direct contacts, telephone surveys and questionnaires addressed to enterprises

“Service Network to support SMEs”

PROJECT ACTIVITIES

3. Realization of a communication portal for enterprises, so that they are enabled to receive integrated services (

www.partenariato.it

)

“Service Network to support SMEs”

PROJECT ACTIVITIES

4. Vocational and information courses to draw the companies closer to the use of the computer network and to the state of the art ICT by best adapting the use of the technology to their needs and development requirements

“Service Network to support SMEs”

PROJECT ACTIVITIES

5. Dissemination activities for the whole project, in order to diffuse and promote results both in Italy and in the beneficiary country, as well as to transfer it in other geographical areas

International Partnership Agreement

PARTNERSHIP AGREEMENT FOR THE REALIZATION OF A CENTRE OF EXCELLENCE FOR RESEARCH AND PROFESSIONAL TRAINING TO SUPPORT SMALL ENTERPRISES, COMPETITIVENESS, INNOVATION AND LOCAL DEVELOPMENT

PARTNERSHIP AGREEMENT FOR THE REALIZATION OF A CENTRE OF EXCELLENCE FOR RESEARCH AND PROFESSIONAL TRAINING TO SUPPORT SMALL ENTERPRISES, COMPETITIVENESS, INNOVATION AND LOCAL DEVELOPMENT ART. 1 - PURPOSE, INTENTIONS AND OBJECT OF THE PARTNERSHIP AGREEMENT

What we intend to pursue with the present Partnership Agreement is a punctual application of the principles in the "European Paper for Small Enterprises". The purpose is the realization of a Centre of Excellence for research and high quality training to support the territorial social-economic system and particularly small enterprises. The Centre would represent an authoritative reference specialized in the analysis, the study and the research on the themes of local development, considered as strategic resources aimed at promoting scientific and technological innovation and competitiveness. Objectives to be realized through this Partnership Agreement are specifically the following ones: a) to make the public and private sectors aware of the systemic competition and innovation in the productive process of the different economic sectors; b) c) d) to define the strategic directions and the mid to long term operative objectives of material and immaterial investments in the European regions; to put at researchers disposal the logistic structures in order to enable them to develop projects from advanced research and superior specialist training; to facilitate and sustain every initiative for the raising of public and private financial resources necessary for the realization of different system projects.

ART. 2 - SEAT AND LOGISTIC STRUCTURES

The Parties agree that the Lead Institution is the Confartigianato, the Association of Artisans and Small Enterprises of the district of San Donà di Piave, in the province of Venice, and the seat of the Centre of Excellence is established in the registered office of the Confartigianato Via Perugia 2, San Donà di Piave (VE). The subjects that join in this Partnership Agreement commit themselves to supply structures and places complete with relative furniture and equipment where conventions and courses of superior specialised training,

At the moment there are 45 partners from 10 European ART. 3 - ORGANIZATIONAL STRUCTURES Countries: universities, technologic parks, public

required, of the activity of other organisations and companies that will be from time to time individualized on

authorities, development agencies, chambers of ART. 4 - DUTIES OF THE CONTRACTING PARTIES commerce, professional associations and credit

local programmes that aim to the affirmation of small enterprises as part of the social and cultural fabric in Europe and to cooperate in supporting the European social-economic system. local productive fabric, territorial bodies, public and private firms and scientific and cultural Institutions for the promotion of synergies, partnership projects, formative stages, experimentations and applications of the results of the activities carried-out by the partners of this agreement. campaigns.

institutions

They also undertake to publicise the results achieved by the Centre of Excellence with adequate communication

Open to other organisations!

The present Partnership Agreement has a duration of 7 (seven) years from the date of signature.

International Partnership Agreement

OBJECTIVE: THE CREATION OF CONNECTIONS BETWEEN THE “WORLD OF KNOWLEDGE ” AND THE “WORLD OF ECONOMY” Knowledge is the heart of the Lisbon Strategy: economic activities operate and expand through the creation, the dissemination and the use of knowledge

International Graduate School Zittau ITALY Confartigianato of San Donà di Piave Chamber of Commerce of Venice “Ca’ Foscari” University of Venice Veneto Innovazione S.p.A.

CRACA - Regional Centre for the Crafts Assistance and Cooperation UPA - Provincial Crafts Union CO.FIDI Veneziano CGIA - Jesolo GERMANY Confartigianato Services Centre of the Eastern Veneto Cassa Risparmio di Venezia - Group Intesa/San Paolo Banca Popolare Friuladria - Group Credit Agricole Banca S. Biagio of the Eastern Veneto CISL - Italian Confederation of Workers Union of the Eastern Veneto ITIS “Volterra”, Technical High School of San Donà di Piave ITIS “Luzzatto”, Technical High School of Portogruaro Confartigianato of Portogruaro Confartigianato of Riviera del Brenta Footwear Polytechnic Institute of Strà SLOVENIA Regional Development Agency of Nova Gorica Technological Park of Nova Gorica University of Nova Gorica University Incubator of Koper Koper Bank CZECH REPUBLIC University of Pardubice POLAND Technical University of Lodz SLOVAKIA University of Kosice ROMANIA Mehedinti County Council University “Transilvania” of Brasov University of Craiova BOSNIA AND HERZEGOVINA University of Banja Luka University of Zenica ZEDA - Regional Development Agency of Zenica City of Zenica SERBIA Association of Entrepreneurs and Industrialist of Serbia International Entrepreneurship Academy of Belgrade CROATIA University of Split Entrepreneurs Association of Rovinj Chamber of Crafts and Trades of Istrian Region in Pula City of Rovinj University of Rijeka

www.partenariato.it

W E B S I T E T H E N E W

“Service Network to support SMEs”

WEB PORTAL –

www.partenariato.it

Search engine for enterprises

To search partners business and to internationalize the enterprises’ activity, to build stable partnerships share practices business and to e-business

“Service Network to support SMEs”

WEB PORTAL –

www.partenariato.it

Services and information

To provide information concerning the EU Programmes, initiatives and instruments to face the process connected with the enterprises internationalization

“Service Network to support SMEs”

WEB PORTAL – www.partenariato.it

Business audits

To carry audits” out through “Business direct contacts with entrepreneurs with the aim at understanding firms produce how the their competitive knowledge, at drawing enterprises closer to innovation and research, at favoring the interaction among different realities

“Service Network to support SMEs” PROJECT RESULTS

FROM THE PROJECT END ONWARDS The use of the website The request from enterprises for direct or on-line assistance in the field of e business or internationalization Creation of synergies between enterprises of the 2 countries Cooperation with Croatian/Italian firms The use of the information technologies and Internet by enterprises for e-business and internationalization activities

THANK YOU VERY MUCH FOR YOUR ATTENTION

Slides created by MS CLAUDIA POLES and MR MAURIZIO MANCINI