Transcript EAI - TypePad

Global EAI Summit 2004
ERP for IT
Charles Betz, Manager of Metadata
Best Buy
Business Leadership
10:15 am Wednesday 26th
Van Horne Ballroom B
Who is this man and what does he
want?
Ralph Szygenda, CIO, General Motors
“The next thing is IT ERP. At GM, the complexity of
managing IT is an astronomical thing.”
how is IT ERP different?
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The data sets are smaller and much more intricately linked
Managing blueprints, not buildings
Managing complexity, not scale
How to add, change, or remove without unintended
consequences?
• The importance of a model…
The IT puzzle
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IT Governance
IT Service Management
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Standards
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Business Service Management
Portfolio Management
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Enterprise Architecture
Configuration Management
Application/Technology Relationship Mapping
Application Profiling/Reverse Engineering
IT Discovery
Data & Metadata Management
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Change
Incident
Config
Asset
Etc
– ITIL, COBIT, CMM, TOGAF, IEEE/ISO/ANSI, …
– Project Portfolio Management
– Application Portfolio Management
– IT Portfolio Management
The IT tools vendor cyclone
Most are silos
IT
S
IT S
erv
Enterprise
Architecture
Tremendous data
redundancy
i ce
ic
erv
e
De
liv
ery
pp
Su
ort
ERP
for IT
t
en
m
p
elo ted)
v
de la
re & re
a
ftw SE
So (CA
IT
A
ud
it/D
i sc
ov
ery
Limited
interoperability and/or
standards
Great risk of lock-in!
IT element
management
what are the ERP vendors
doing?
Service Process Optimization
Solution for Information
Technology Departments
Enterprise Project Portfolio
Management
Enterprise Project
Management Offering
Critique of research orgs
•Too many acronyms and new branded terms – not
enough drawing connections
•Are they trying to help us solve problems, or drive
new markets for their vendor sponsors?
•Research silos
–Do the ITSM analysts talk to the metadata analysts ?
–Do the portfolio management analysts talk to the
discovery tools analysts?
Plan
Simplified convergence
Enterprise
architecture/
portfolio
management
system
ERP
for IT
Configuration
management
database
Ma
g
na
e
Bu
il
d/e
vo
l ve
Metadata/
CASE
repository
(e.g. MDA
tooling)
The IT digital dashboard Planning
• What are the most promising future investments in my
IT portfolio?
• What current investments are good? questionable? bad?
– For an application/service, what are the total costs
(w/drilldowns) of acquisition and operations? Including
shared or amortized costs…
– What are the steady-state drivers
of my operational costs?
– What cyclic events (lease, capacity,
technology refresh) do I need to
plan for?
– What are the impacts/dependencies?
The IT digital dashboard Evolution
• I need to upgrade service or system X…
– What is its complete bill of materials?
– Top to bottom interdependencies & their nature?
• What systems use data element Y?
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What does it mean?
What is its system of origin? Of record?
Where is it flowing?
What security/privacy policies apply to it?
• What is the current status of
the software development lifecycle
across & within projects?
– What major changes are upcoming?
– What is the current overall degree of change in my
systems?
The IT digital dashboard Managing
• How am I spending my IT dollars?
– Development
– Support/Operations
• What is the operational status & trending of my
systems?
– Incident & Problem
– Support & Maintenance
– Change
• How do my incident/problem metrics
relate to my change activities?
• Business impact of technical issues
IT doesn’t matter, because
IT can’t manage itself
• Of the preceding goals and objectives,
how many are efficiently and effectively
supported by current IT management
technology and process, backed by
established industry consensus?
• No wonder Nick Carr is having a field
day…
A tightly coupled problem
Business Process
Portfolio & architecture
Development
IT Service Management
Data
dictionary
Interface system
Message
Physical
component
Queue
Physical
database
Server (OS
instance)
Physical machine
Router
Switch
SAN array
Business/
infrastructure
system
Integrating IT (meta) data
Simple data
Complex data
Are you ready for complex data?
Challenges of complex data
• Deep inheritance from
highly abstract supertypes
• Recursion (trees and
networks)
• Many many-manys
• Deep composition
hierarchies
• Highest value-add
information has many
dependencies
• All of the above result in
object/relational mapping
layers in advanced
repository products
• Industry standards…
ERP?
• ERP perceptions
– Expensive, slow ROI, major implementation
headaches/risk
• Complexity of problem
– Implementation risk
– Lock-in risk
• Alternative:
standards-based best of breed
The standards convergence
No metadata standards yet
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Incident management
Problem management
Change management
IT finance
Process frameworks and standard metamodels
See www.erp4it.com for detailed discussions
IT ERP conceptual
architecture
Reporting/analytics
Graph-based query facility
SQL-based reporting (standard toolsets)
Online ERP System
Direct m aintenance
Border of
debate
Integration layer
Delta/collision capture (upsert)
Industry standard formalism (inheritance & graph-friendly)
Manage
IT
Element
Service
management
Management
Plan
CMDB
IT Portfolio
Management
Build
PM
Model Driven
Architecture
MDR
IT ERP evolution
Reporting/analytics
Online
ERP system
Online
ERP
System
Integration layer
Application
Portfolio
Questions/discussion