Transcript Document
It’s Safe to Ask
www.safetoask.ca
Mission of MIPS: To promote patient safety and quality health care for Manitobans.
Is It Safe to Ask?
Patients are now asked to become more involved in their own care.
More care is being given at home/in community by informal caregivers.
Health literacy and clear communication are critical to patients staying safe!
Every patient has the right to receive healthcare instructions and information in a way that they can understand.
Is It Safe to Ask?
o
300+ studies say that current health related materials far exceed the average reading skills of US adults.
o
Communication (or a lack of it) was a root cause of Resources. 70% of sentinel events reported to the Joint Commission
What is It’s Safe to Ask?
A provincial patient safety and health literacy initiative, led by Manitoba Institute for Patient Safety (MIPS).
Belief: Patients and families can play an important role in enhancing the safety and quality of their health care by becoming active, informed members of their care team.
It’s Safe to Ask
1.
What is my health problem?
2.
What do I need to do?
3.
Why do I need to do this?
It’s Safe to Ask
will offer information and tips for providers and patients/families to:
enhance clear communication
make care a more positive experience
increase health literacy (both patient & provider)
help reduce healthcare errors and critical incidents
What is Health Literacy?
Health literacy is the degree to which individuals can obtain, process, and understand the basic health information and services they need to make appropriate health decisions (Institute of Medicine, 2004).
2003 Manitoba Literacy Facts 40% of Manitoba population has low literacy
35% of adults have not finished high school
80% of seniors have low literacy
50% of the people in the LOWEST literacy levels do not speak English or French
It’s Safe to Ask Target Groups 1. Public Groups in Manitoba
Elderly people Aboriginal people (urban and rural) Low literacy, ESL, new Canadians Consumers of disability/mental health services Children and youth
Some of these groups
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Are likely to have lower health literacy than needed Are more frequent users of the health care system Seniors: very likely to overestimate their literacy skills
It’s Safe to Ask Target Groups 2. Healthcare Providers in Manitoba
Physicians
Nurses
Pharmacists
It’s Safe to Ask Materials - Phase One 1.
Poster (images, cartoon, translated into 15 languages, grade 4 reading level) 2 . Brochure with med list for patients (translated, grade 4)
It’s Safe to Ask Materials - Phase One 3.
Provider Information Sheet 4.
Implementation Sheet for Organizations
Brochure, Poster, Provider Info Sheet were developed by Steering Committee then pilot tested with healthcare providers, patients, community members.
Steering Committee MIPS Analyst Manitoba Health Program Planner Quality Risk Manager/ Northern Mb Resident Patient Safety Officer WRHA Aboriginal Services Worker HSC Moms & Dads Director of Services – Core Area Community Health Ctr Literacy Partners of Manitoba Children’s Hospital Pharmacist 2 Physicians
Focus groups and feedback were sought with public and provider groups (mail, phone, email, in-person, web)
Feb-October 2006
MIPS partnered with RHAs, regulatory bodies, community health centers, family practice clinics and other organizations across the province to ensure widespread distribution to targeted groups.
Endorsers of It’s Safe to Ask:
College of Physicians and Surgeons of Manitoba
College of Registered Nurses of Manitoba
Manitoba Pharmaceutical Association
First Nations & Inuit Health Branch
Regional Health Authorities of Manitoba
Mental Health Literacy Network
Endorsers Continued
Manitoba Health
St Boniface General Hospital
Winnipeg Regional Health Authority
Literacy Partners of Manitoba
Manitoba Medical Association
Manitoba Society of Seniors
Sexuality Education Resource Center
Why It’s Safe to Ask?
Driven by results of MIPS Stakeholder Consultations 2005
Culture Change is important
Patient Safety is a priority in Manitoba
Fits CCHSA Patient Safety Goals
Aligned with Safer Healthcare Now!
6 pilot sites: 1.
Klinic Community Health Centre 2.
Pharmasave – Flin Flon 3.
4.
5.
St Boniface Hospital – LDRP ward Shoppers Drug Mart – Portage & Burnell Shoppers Drug Mart – St B hospital 6.
Centre de Sante (health centre)
It’s Safe to Ask Evaluation
Formal Evaluation Spring 2007
Pilot Site Evaluation Lesson #1
It’s about more than putting up posters and handing out brochures!
Lessons Continued
Sites need support from champion
Need to believe this will work!
Culture change is slow, keep going!
Script what you will say, and role-play
Regional and on-site champions
Live it, or patients will feel it is NOT safe to ask.
What do we do now?
Implementation is key.
o
Choose one or two people to take the lead at your site!
Implementation is key
o
Coordinator and Champion read through Implementation Sheet with your team determine how It’s Safe to Ask will work best at your site!
Provide some education and encouragement, relate the initiative to your RHA.
Engage in a 'role play’ to help people feel comfortable talking about It’s Safe to Ask.
Try to involve Community Health Developers or other health promotion staff to provide ongoing support.
Coordinators will
Select 1 site/unit/program
Learn more about health literacy
Communicate with the team
Read and share implementation sheet
Engage staff at all levels – esp. reception!
What will MIPS do?
Distribute materials
Brochures
Posters
Provider Info sheets
Implementation Sheets
Support the coordinators
www.safetoask.ca
to download more
Begin your planning now –
pick a site!
identify champions!
Phase 2
Focus on Medication Safety
Check back to ISTA website for details!!
Comments and questions Laurie Thompson, Executive Director (204) 927-6470 [email protected]