Transcript Roadshow for Employers - Wiltshire Pension Fund

Local Government Pension Scheme
PENSION LIAISON OFFICERS’
GROUP (PLOG)
16 September 2009
Local Government Pension Scheme
Welcome/Introductions
• David Broome – Head of Pensions
• Andy Cunningham – Employer Relationship Manager
• Nikki Barnes – Communications Manager
Local Government Pension Scheme
Agenda
1. Welcome/attendance
2. New Annual Benefit Statements
3. Communications Strategy & Annual Report
4. Administration Strategy
5. Ill health guidance
6. LEAN review
7. The future of the LGPS: current consultations
8. Staffing/Committee update
9. Any other business
10. Dates/venue of forthcoming meetings
Local Government Pension Scheme
New Benefit Statements
• Feedback from members and employers
• New design
• Expected release date
Local Government Pension Scheme
Communication Strategy & Annual Report
• New communications strategy
• Annual report for year up to 31st March 2009
Local Government Pension Scheme
Administration Strategy Implementation
• Background and regulatory position
Process:
• Draft
• Consultation
• Targets and responsibilities (e.g. producing employer
discretion policy)
• Formal implementation
• Review
Local Government Pension Scheme
Administration Strategy
Past performance - Where we were
• Required turnaround times for data submission unclear for
employers, members and Fund staff
• Forms frequently arriving a long time after the date of the
new starter/change or leaver etc
• Some forms not received at all
• Prior to Lean in particular, some procedures were overly
complex and forms were not clear
• Turnaround times and levels of accuracy known to be
variable but not monitored
Local Government Pension Scheme
Administration Strategy
Present performance - Where we are now
• Lean (for LGPS) nearly complete – covering a complete
review of administrative procedures
• We are now monitoring turnaround times and levels of
accuracy for all main forms
• Targets drafted with reference to required turnaround times
• Initial statistics produced to illustrate current employer and
Fund performance
Local Government Pension Scheme
Administration Strategy
Present performance - Where we are now
Initial statistics for the period from 18-06-09 to 10-09-09
Retirements
• Average amount of days, in relation to when someone retires,
that we receive the retirement form: 3 days before
• Percentage of retirement forms received before member
retires 50%
• Average Fund processing time for retirements: 1.3 days
Local Government Pension Scheme
Administration Strategy
Present performance - Where we are now
Starters
57 working days
• Average time taken to receive a Starter form:
(2½ months)
• Percentage of forms received within the following time
frames (measured from their starting date):
20 working days 30 working days 40 working days
43%
68%
76%
Percentage containing queries 4%
• Average Fund processing time 4.3 working days
Local Government Pension Scheme
Administration Strategy
Present performance - Where we are now
Changes
• Average time taken to receive a Change Form 56.4 working days
• Percentage of forms received within the following time
frames:
20 working days 30 working days 40 working days
57%
67%
72%
• Percentage of forms containing queries 18%
• Average Fund processing time 1.2 working days
Local Government Pension Scheme
Administration Strategy
Present performance - Where we are now
Leavers
• Average time taken to receive a Leaver form: 59.2 working days
• Percentage of forms received within the following time frames:
20 working days 30 working days 40 working days
65.5%
73.6%
78%
• Percentage of forms containing queries: 17.1%
• Average Fund processing time: 2.6 working days
Local Government Pension Scheme
Administration Strategy
Administration performance - Where we want to be
•
Pension Administration Strategy in place and employers have
agreed to actively work towards targets if they are not already
meeting them
•
Formalised employer contacts in place
•
Significant progress being shown by employers, as necessary, with
respect to the targets
•
Long term goal: Wiltshire Pension Fund being able to provide a
more accurate, up to date and improved pension administration
service for our customers
Local Government Pension Scheme
Ill Health Guidance
•
Detailed CLG guidance – November 2008:
http://www.wiltshirepensionfund.org.uk/clg-ill-health-guidance.pdf
•
CLG / FOM supplementary guidance for IRMPs – 28 July 2009:
http://www.wiltshirepensionfund.org.uk/supplementary-guidance-for-irmps.pdf
•
Guidance is very clear:
– IRMP advises on “reduced likelihood of gainful employment”
– Employer makes decision on Tier 1, 2 or 3
– Employer tells the Pension Fund, who implement decision
Local Government Pension Scheme
Lean Review
• Review of all LGPS processes nearing completion:
–
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Starters
Changes
Leavers
Retirements
Deferred into pay
Refunds
Linking (of multiple records)
Transfers
Deaths
Local Government Pension Scheme
Lean Review
• What have we changed?
– Processes of data collection from employers:
• New forms/e-forms
• Electronic data transfer from larger employers
– Processes of how we handle work ourselves
– Communication with scheme members:
• New user-friendly forms
• Redesigned “plain English” letters
– Updates to website to reflect changes
– Starter/retirement packs
– Now collecting data on volumes and response times
Local Government Pension Scheme
Lean Review
• Starting to realise benefits already:
– Less queries
– Lower error rates:
• On in-coming data from employers/members
• On our work too
–
–
–
–
Reduced workload
Better service to members
Better service to employers?
Statistical service data
Local Government Pension Scheme
Lean Review – Still to do
•
Working on full review of Starter pack to ensure members get
everything they need up front:
– Vital that these are reliably distributed to staff
•
Electronic data transfer from large employers
•
Post completion review of whole LGPS LEAN Exercise
•
Will be moving onto Police Officers’ and Firefighters’ Schemes later
in the Autumn
•
Continuous improvement:
– Your views always welcome on any process/admin issues you
are facing
Local Government Pension Scheme
The Future Of The LGPS: Current Consultations
• Two consultations from CLG – both close 30 September
2009
• Governance
• Funding targets/financing plans
• Please respond if you feel appropriate
• 3rd one expected on “The Future of the Scheme” (benefits
package)
Local Government Pension Scheme
Staffing/Committee Update
• New Pensions Manager:
– Martin Summers
– Starts 2 November 2009
• New Wiltshire Pension Fund Committee:
– 4 new members from WC
– “Spare” space on the Committee – nominations invited in
respect of “qualified” persons from Colleges and/or
Transferee Admission Bodies
Local Government Pension Scheme
Any Other Business
Local Government Pension Scheme
Dates Of Forthcoming Meetings
To be confirmed for December and early next year.