Transcript Template: Storyboard
Project Storyboard Template
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Executive Summary
Project End: Project Start:
Project Wins
• Improved
DMAIC Approach
•
Insert Charts Here
1.
2.
Primary metric before & after Root Cause Analysis For example: Control Chart (split before & after) or box plot.
Context
•
Operational Definitions
• Add 5 to 7 operational definitions that are key to understanding your project; put additional definitions in the appendix at the end of this presentation • List in alphabetical order • Check that your definitions are accurate • If using acronyms, state what the acronym means in addition to providing the operational definition
Define
Your goal here is to communicate a concise “story” of what you accomplished and learned from the
Define
phase as you focused your project on key goals.
Likely Topics: • Voice of customer • Baseline data and performance to customer expectations • Project Charter Likely Tools: • VOC Data Analysis • High level map – SIPOC • Detailed level map – Swimlane or Value Stream
Subtitle
Project Charter
Project Charter Problem Statement Business Case & Benefits Goal Statement Scope In/Out Timeline Team Members
Voice Of the Customer
Think about the following elements of Define for your project: • Who is the customer of your project?
• What is the VOC (Voice Of the Customer?) • Is your project process driven, data driven or both?
• If applicable, what kind of map will you attempt to create for your project?
Process Map
• Select one of the following templates to use for your process map. • Delete the other maps that are not used from your project storyboard template.
S Supplier I Input
SIPOC
SIPOC P Process O Output C Customer Customer Requirements
Customer Customer Account Data (CAD) Customer Reporting Tech (CRT) Automated Mailing Services (AMS) USPS Pitney Bowes Corporate Records Management Swimlane Map
Swimlane Map
Value Stream Map
Value Stream Map
Process Technology P/T L/T %C&A Process Technology P/T L/T %C&A Process Technology P/T L/T %C&A Process Technology P/T L/T %C&A Process Technology P/T L/T %C&A Process Technology P/T L/T %C&A
Measure
Your goal here is to communicate what you accomplished and learned from the
Measure
phase, when you created a baseline understanding of the process performance.
Likely Topics: • Approach to data collection (Who measured, how long days? weeks?, when was it measured?) • Approach taken to validate that data was accurate • Data collection sheet sample (what data was collected) • Baseline Measure (How bad was it?) • Comparison of baseline measure to the goal
Baseline Data Capture
Questions to ask: • What is your baseline measure?
• Do you have historical data available?
• How will you capture the data?
Sample Baseline Measure Chart
Название диаграммы
60 50 40 30 20 10 0 Data 1 Data 2 Data 3 Data 4 Data 5 2010 2011 2013 State conclusions here.
Analyze
Your goal here is to communicate key learnings from the
Analyze
phase, as you determined root cause.
• • • • Likely Topics: Approach to process analysis and key insights Approach to data analysis and key insights Relationships between potential X’s and Y Documentation of prioritized root causes • • • Likely Tools: Cycle time analysis – wait time vs. work time Value add/non-value add analysis Graphs that show relationships or findings (e.g. box plot, pareto, histogram, run chart, bar chart)
Management
Cause Cause Cause
Fishbone Diagram
Fishbone Diagram Man
Cause Cause Cause
Method
Cause Cause Cause Cause Cause Cause Cause Cause Cause Cause Cause Cause
Effect Measurement Machine Material
Hypothesis Statements
Root Cause Hypothesis Possible Root Cause (x) Root Cause Hypothesis Hypothesis #
Hypothesis Statement
Review your list of possible X’s for your Black Belt project. Write at least one hypothesis statement including a null hypothesis and an alternate hypothesis.
NULL: ALTERNATE:
Analyze Chart Proving Hypothesis
Название диаграммы
60 50 40 30 20 10 0 Data 1 Data 2 Data 3 Data 4 Data 5 2010 2011 2013 State conclusions here.
Improve
Your goal here is to communicate a concise story of what you accomplished and learned from the
Improve
phase.
Likely Topics: • Description or illustration of your solutions • Approach to prioritizing and selecting solutions that eliminated root causes • Implementation plan and results Likely Topics: • Process Change Summary • Solution and Root Cause matrix • Should-be of Future State process map
Baseline & Improvement Data Comparison Baseline Data Chart Improvement Data Chart
Control
Your goal here is to communicate what you accomplished and learned from the
Control
Phase, as you transitioned your solution to the day-to day business operation.
Likely Topics: • Demonstrate improved process performance over baseline • Demonstrate sustained improvement • Describe the control plan that ensures the gains are maintained over the long term, including response plans • Documentation and standardization of improved processes Likely Topics: • Response Plan • Control plan to show ongoing monitoring
Monitoring Plans
Answer the following questions where applicable: • What are the key process measures for this process?
• How and where will the process be monitored for performance?
• How will we continue to monitor the Y measure?
• Who will monitor and when? • What kind of communication needs to take place and between whom?
• Are there leading or lagging indicator measures that need to be monitored?
Measure
Monitoring Plans
Control Limits/Specs Monitoring Plan Checking Item Checking Frequency Who
Response Plans
Answer the following questions where applicable to apply preventive planning: • What could go wrong?
• How would we respond — contingency?
• Who would be responsible?
• Set “trigger” levels for measures • What would warrant a response?
Damage Control
Response Plans
Process Adjustment Response Plan Effectiveness Assessment Continuous Improvement
Next Steps
How can the benefits derived from this project be translated to other processes or groups in the company?
Lessons Learned
Document any lessons learned from your Six Sigma improvement project experience.
Appendix
Include in the appendix any supporting documentation, process maps, data charts that you may use in your panel review to respond to questions or provide evidence of tool applications.