Project Storyboard Template

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Executive Summary

Project End: Project Start:

Project Wins

• Improved from _____ to _____ • •

DMAIC Approach

• •

Insert Charts Here

1.

2.

Primary metric before & after Root Cause Analysis For example: Control Chart (split before & after) or box plot.

Context

•

Operational Definitions

• Add 5 to 7 operational definitions that are key to understanding your project; put additional definitions in the appendix at the end of this presentation • List in alphabetical order • Check that your definitions are accurate • If using acronyms, state what the acronym means in addition to providing the operational definition

Define

Your goal here is to communicate a concise “story” of what you accomplished and learned from the

Define

phase as you focused your project on key goals.

Likely Topics: • Voice of customer • Baseline data and performance to customer expectations • Project Charter Likely Tools: • VOC Data Analysis • High level map – SIPOC • Detailed level map – Swimlane or Value Stream

Subtitle

Project Charter

Project Charter Problem Statement Business Case & Benefits Goal Statement Scope In/Out Timeline Team Members

Voice Of the Customer

Think about the following elements of Define for your project: • Who is the customer of your project?

• What is the VOC (Voice Of the Customer?) • Is your project process driven, data driven or both?

• If applicable, what kind of map will you attempt to create for your project?

Process Map

• Select one of the following templates to use for your process map. • Delete the other maps that are not used from your project storyboard template.

S Supplier I Input

SIPOC

SIPOC P Process O Output C Customer Customer Requirements

Customer Customer Account Data (CAD) Customer Reporting Tech (CRT) Automated Mailing Services (AMS) USPS Pitney Bowes Corporate Records Management Swimlane Map

Swimlane Map

Value Stream Map

Value Stream Map

Process Technology P/T L/T %C&A Process Technology P/T L/T %C&A Process Technology P/T L/T %C&A Process Technology P/T L/T %C&A Process Technology P/T L/T %C&A Process Technology P/T L/T %C&A

Measure

Your goal here is to communicate what you accomplished and learned from the

Measure

phase, when you created a baseline understanding of the process performance.

Likely Topics: • Approach to data collection (Who measured, how long days? weeks?, when was it measured?) • Approach taken to validate that data was accurate • Data collection sheet sample (what data was collected) • Baseline Measure (How bad was it?) • Comparison of baseline measure to the goal

Baseline Data Capture

Questions to ask: • What is your baseline measure?

• Do you have historical data available?

• How will you capture the data?

Sample Baseline Measure Chart

Название диаграммы

60 50 40 30 20 10 0 Data 1 Data 2 Data 3 Data 4 Data 5 2010 2011 2013 State conclusions here.

Analyze

Your goal here is to communicate key learnings from the

Analyze

phase, as you determined root cause.

• • • • Likely Topics: Approach to process analysis and key insights Approach to data analysis and key insights Relationships between potential X’s and Y Documentation of prioritized root causes • • • Likely Tools: Cycle time analysis – wait time vs. work time Value add/non-value add analysis Graphs that show relationships or findings (e.g. box plot, pareto, histogram, run chart, bar chart)

Management

Cause Cause Cause

Fishbone Diagram

Fishbone Diagram Man

Cause Cause Cause

Method

Cause Cause Cause Cause Cause Cause Cause Cause Cause Cause Cause Cause

Effect Measurement Machine Material

Hypothesis Statements

Root Cause Hypothesis Possible Root Cause (x) Root Cause Hypothesis Hypothesis #

Hypothesis Statement

Review your list of possible X’s for your Black Belt project. Write at least one hypothesis statement including a null hypothesis and an alternate hypothesis.

NULL: ALTERNATE:

Analyze Chart Proving Hypothesis

Название диаграммы

60 50 40 30 20 10 0 Data 1 Data 2 Data 3 Data 4 Data 5 2010 2011 2013 State conclusions here.

Improve

Your goal here is to communicate a concise story of what you accomplished and learned from the

Improve

phase.

Likely Topics: • Description or illustration of your solutions • Approach to prioritizing and selecting solutions that eliminated root causes • Implementation plan and results Likely Topics: • Process Change Summary • Solution and Root Cause matrix • Should-be of Future State process map

Baseline & Improvement Data Comparison Baseline Data Chart Improvement Data Chart

Control

Your goal here is to communicate what you accomplished and learned from the

Control

Phase, as you transitioned your solution to the day-to day business operation.

Likely Topics: • Demonstrate improved process performance over baseline • Demonstrate sustained improvement • Describe the control plan that ensures the gains are maintained over the long term, including response plans • Documentation and standardization of improved processes Likely Topics: • Response Plan • Control plan to show ongoing monitoring

Monitoring Plans

Answer the following questions where applicable: • What are the key process measures for this process?

• How and where will the process be monitored for performance?

• How will we continue to monitor the Y measure?

• Who will monitor and when? • What kind of communication needs to take place and between whom?

• Are there leading or lagging indicator measures that need to be monitored?

Measure

Monitoring Plans

Control Limits/Specs Monitoring Plan Checking Item Checking Frequency Who

Response Plans

Answer the following questions where applicable to apply preventive planning: • What could go wrong?

• How would we respond — contingency?

• Who would be responsible?

• Set “trigger” levels for measures • What would warrant a response?

Damage Control

Response Plans

Process Adjustment Response Plan Effectiveness Assessment Continuous Improvement

Next Steps

How can the benefits derived from this project be translated to other processes or groups in the company?

Lessons Learned

Document any lessons learned from your Six Sigma improvement project experience.

Appendix

Include in the appendix any supporting documentation, process maps, data charts that you may use in your panel review to respond to questions or provide evidence of tool applications.