Transcript Chapter 20
1. Explain the importance of employee recruitment and list some useful sources for finding suitable applicants. 2. Identify the steps in evaluating job applicants. 3. Describe the roles of training and development for both managerial and nonmanagerial employees. 4. Explain the various types of compensation plans, including the use of incentive plans. 5. Discuss the human resource issues of co-employment, legal protection, labor unions, and the formalizing of employer–employee relationships. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–2 Recruiting Personnel • The Need for Quality Employees Employee performance directly or indirectly affects the capability of the firm to service customer needs. Employee performance affects profitability. Payroll costs affect firm’s bottom line. Quality of employees determines the long-term competitive potential of the firm. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–3 The Lure of Entrepreneurial Firms • Advantages of Employment in Small Firms Quicker movement to decision-making levels of management Greater managerial freedom More opportunities for broad-based managerial experience Flexibility in work scheduling and job sharing © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–4 Sources of Employees Internet recruiting Walk-ins Schools Public employment offices Private employment agencies Executive search firms Employee referrals Help-wanted advertising Temporary help agencies © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–5 Diversity in the Workforce • Workforce Diversity Differences among employees in terms of such dimensions as gender, age, and race. Diversity is increasing with higher proportions of women, older workers, and racial minorities entering the workforce. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–6 Job Descriptions • Job Description A summary outlining the essential duties required by a specific job Aids in personnel recruitment. Helps focus employees on their work. Provides direction in training. Serves as the basis for performance review. • Job Specification A list of the knowledge, skills and abilities needed by the job holder to successfully perform a specific job Aids in selecting the most qualified job applicant. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–7 Evaluating Prospects and Selecting Employees Steps in Recruiting Employees 1 Use application forms 2 Interview the applicant 3 Check references and background information 4 Test the applicant 5 Require physical examinations © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–8 Evaluating Job Applicants Telephone Screening Face-to-Face Interviews Background Checks Credit Checks Drug Screening Personality and Behavior Testing Skills Assessment Motor Vehicle Record Checks Physical Examinations © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–9 Testing the Applicant • Job-Related Testing The U.S. Supreme Court has upheld the Equal Employment Opportunity Commission’s requirement that any test used in making employment decisions must be job-related. • Validity The extent to which a test assesses true job performance ability. • Reliability The consistency of a test in measuring job performance ability. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–10 Training and Developing Employees • Purposes of Training and Development Prepare new recruit to perform the duties of the job. Improve the performance of current employees. Prepare employees for career advancement. Improve morale of current employees. Serve as an inducement to potential applicants. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–11 Types of Training and Development Training and Development Development of Managers and Professionals Training of Nonmanagerial Employees Orientation of New and Current Personnel © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Training to Improve Quality 20–12 20.1 Steps in Job Instruction Training PREPARE EMPLOYEES • Put employees at ease. PRESENT THE OPERATIONS • Place them in appropriate jobs. • Tell, show, and illustrate the task. • Find out what they know. • Stress key points. • Get them interested in learning • Instruct clearly and completely TRY OUT PERFORMANCE FOLLOW UP • Have employees perform the task. • Check on employees frequently. • Have them tell, show, and explain. • Tell them how to obtain help. • Ask employees questions and correct any errors. • Encourage questions. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–13 From Training to Implementation • Suggestions for Training Efforts: Put it (an employee’s personal action plan) on paper Measure results (increased productivity) of training Involve peers to support and reinforce training Involve supportive superiors Provide access to experts to fill in training gaps © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–14 Development of Managerial and Professional Employees • Determining the need for training • Creating a plan for training • Setting a timetable for training • Providing employee counseling © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–15 Compensation and Incentives for Employees • Wage or Salary Levels Competitive compensation Time- or output-based compensation • Financial Incentives Commission systems Piecework Group incentives and team awards Bonus and profit-sharing plans © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–16 Compensation and Incentives for Employees (cont’d) • Performance-Based Compensation Plans Keys to developing an effective bonus plan: Set attainable goals. Include Keep employees in planning. updating goals. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–17 Stock Incentives • Employee Stock Ownership Plans (ESOPs) Plans through which a firm is sold either in part or in total to its employees. Employees’ performance is motivated by their sharing of ownership in the firm. Owners can cash out and withdraw without selling to outsiders. ESOPs offer tax advantages to owners and employees. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–18 Compensation and Incentives for Employees (cont’d) • Employee Benefits Supplements to compensation designed to be attractive and beneficial to employees. Benefits are a substantial portion of payroll costs. Small firms tend to provide fewer benefits. Use of flexible benefit plans is growing. Small firms are increasingly outsourcing the administration of their benefits programs. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–19 Special Issues in HRM • Co-Employment Agreements Outsourcing administrative processes to a fee-for- services organization (PEO) that handles payroll and benefit administration for those employees. Allows small firms to provide improved employee benefits. Makes small firms subject to additional government regulations affecting larger firms. Professional Employment Organization (PEO) A company that sets up co-employment agreements, assisting businesses with the administrative demands of keeping employees on their payrolls. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–20 Legal Protection of Employees • Civil Rights Act (1964) as amended Legislation prohibiting discrimination based on race, color, religion, sex, or national origin. Applies to all employers of more than 15 people. • Americans with Disabilities Act (1990) Legislation prohibiting discrimination against persons with disabilities; requires firms make “reasonable accommodations” in the employment of disabled persons. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–21 Legal Protection of Employees (cont’d) • Sexual harassment policy guidelines: Establish clear policies and procedures regarding sexual harassment in the workplace. Require employees to report incidents of harassment to management immediately. Investigate any and all complaints of sexual harassment fairly and thoroughly. Take appropriate action against violators and maintain claimant confidentiality. If a lawsuit is to be filed, contact an attorney. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–22 Legal Protection of Employees (cont’d) • Occupational Safety and Health Act (1970) Legislation that regulates the safety of workplaces and work practices. Created the Occupational Safety and Health Administration (OSHA) to establish and enforce health and safety standards. • Fair Labor Standards Act (FLSA) Federal law that establishes a minimum wage and provides for overtime pay for more than 40 hours per week. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–23 Legal Protection of Employees (cont’d) • Family and Medical Leave Act (1993) Firms must provide up to 12 weeks of unpaid leave for childbirth and other family needs. Firms must continue health-care coverage during the leave and guarantee that employee can return to the same or a comparable job. • Labor Unions Participating in collective bargaining for labor contracts. Implementing HR policies to minimize employees’ desire for organization and representation. © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–24 Special Issues in HRM (cont’d) • Formalizing Employer-Employee Relationships Standardizing personnel policies and procedures Avoiding the paralytic effects of excessive regulation while avoiding the increasing costs of informality Establishing a performance review system based on SMART goals: Specific Measurable Achievable Realistic Time-bound © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–25 Special Issues in HRM (cont’d) • The Need for a Human Resource Manager Conditions favoring appointment of an HR manager: A substantial number of employees (100 or more) Unionized employees High labor turnover rate Need to recruit and select skilled/professional employees Considerable need to train supervisors or operative employees Poor employee morale Strong competition for personnel © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–26 Key Terms behavioral interview Civil Rights Act co-employment employee benefits employee training Fair Labor Standards Act (FLSA) Family and Medical Leave Act flexible benefit programs (cafeteria plans) headhunter human resource management (HRM) job description Job Instruction Training job specification management development Occupational Safety and Health Act on-the-job training piecework professional employer organization (PEO) reliability validity workforce diversity © 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 20–27