Transcript Unit 3 EnergyAustralia Overview

EnergyAustralia Overview
EnergyAustralia’s Company Differentiators
• Large, stable company
• Tier 1 energy retailer with world class customer service and energy
expertise
• Consistently win Canstar Blue awards for customer service excellence in
South Australia
• Employs thousands of Australians
• Provides energy efficiency advice to customers
• No late payment fees
• No direct debit or credit card surcharge fees
• No exit fees when you move homes with EnergyAustralia
• Offer true discounts; completely transparent with no hidden terms and
conditions
• First energy retailer to publically commit to comprehensive climate change
targets
• eWise; an energy efficiency and usage comparison service provided online
• Can add Accredited Renewable Energy options to plans
EnergyAustralia Timeline
1990
Eastern Energy
Limited (TXU
Australia),
electricity
distribution
company,
acquired.
1995
TRUenergy was
formed from
Singapore
Power (who in
turn purchased
them from TXU
Corp).
2012
In 2012
TRUenergy
changed its
name to
Energy
Australia.
EnergyAustralia:
Generation vs. Retail
Iona Gas Plant
Generation
Cathedral Rocks Wind Farm
Operates a multi-billion dollar
portfolio of generation assets
including investments in
sustainable solutions
Retail
2.8 million residential & business
customers. Operating in 5
states/terrirtories across Australia
EnergyAustralia’s Retail Footprint
Electricity in
the Energex
distribution
zone only
EnergyAustralia’s Vision and Essence
Vision
Brighter Energy for Today and Tomorrow.
We’re on a mission to provide Australia with brighter
energy solutions for today and tomorrow.
Essence
Helping Australians with efficient solutions
Personality, Behaviours, Points of
Difference
Personality
- Straight talking
- Smart
- Energetic
Behaviours
- Rock Solid Dependability
- We find better ways
- We act as a team
Points of Difference
- True vertical integration
- World-class expertise
- Customer experience
EnergyAustralia’s Sponsorships
EnergyAustralia Plans
Flexi Saver – Home
State
Electricity Benefits
Gas Benefits
NSW
16% pay on time discount
+ $50 rebate
12% pay on time
discount + $50 rebate
VIC
27% pay on time discount
+ $50 rebate
16% pay on time
discount + $50 rebate
SA
17% pay on time discount
+ $50 rebate
13% pay on time
discount + $50 rebate
QLD
10% pay on time discount
+ $50 rebate
Do not offer
Benefit Term
Exit Fee
1 year
No exit fee
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please
refer them to EnergyAustralia on 133 466.
Everyday Saver - Home
Stat
e
Electricity Benefits
Gas Benefits
NSW
3% guaranteed discount
9% pay on time discount
3% guaranteed discount
7% pay on time discount
1st year:$90
2nd year:$49.5
3rd year:$49.5
VIC
3% guaranteed discount
17% pay on time
discount
3% guaranteed discount
12% pay on time
discount
$22 regardless
of year
SA
4% guaranteed discount
11% pay on time
discount
4% guaranteed discount
9% pay on time discount
1st year: $90
2nd year:$70
3rd year:$50
Do not offer
1st year: $90
2nd year:$70
3rd year:$50
QLD
3% guaranteed discount
7% pay on time discount
Benefit
Term
3 years
Exit Fee
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please
refer them to EnergyAustralia on 133 466.
Power Plan
Fuel
Features
Exit Fees
14% pay on time discount
1st Year
$90
2 year benefit term
2nd Year
$70
12% pay on time discount
1st Year
$90
2 year benefit term
2nd Year
$70
Electricity
Gas
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer
has solar panels installed, please refer them to
EnergyAustralia on 133 466.
Power Plan Rewards
Electricity Only, choose one of the following rewards:
Prize Draws
1.
$100 online merchandise voucher for www.powermegastore.com.au
2.
$50 eftpos card
3.
$50 Foodbank donation, the charity supported by PAFC to end
hunger
Throughout the year, EnergyAustralia
will conduct a number of prize draws
for South Australian Power Plan
customers. Prizes include:
o
Signed Guernseys
o
Opportunity to run out with the
Port Power team and mascot on
match day
o
Grand final tickets
Electricity and Gas, choose one of the following rewards:
1.
$125 online merchandise voucher for www.powermegastore.com.au
2.
$75 eftpos card
3.
$75 Foodbank donation, the charity supported by PAFC to end
hunger
Everyday Saver– Business
State
Electricity Benefits
Gas Benefits
NSW
17% guaranteed discount
Do not offer
Benefit
Term
Exit Fee
1st year: $143
2nd year:$49.5
3rd year:$49.5
3 years
VIC
30% guaranteed discount
Do not offer
$22 regardless of
year
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please
refer them to EnergyAustralia on 133 466.0
Basic Saver – Business
State
Electricity Benefits
Gas Benefits
Benefit Term
Exit Fee
NSW
12% guaranteed discount 3%
pay on time discount
9% guaranteed discount 3% pay
on time discount
$150
VIC
20% guaranteed discount 3%
pay on time discount
11% guaranteed discount 3%
pay on time discount
$22
1 years
SA
13% guaranteed discount 3%
pay on time discount
5% guaranteed discount 3% pay
on time discount
$143
QLD
7% guaranteed discount 3% pay
on time discount
Do not offer
$150
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please
refer them to EnergyAustralia on 133 466.0
Benefit vs Contract Terms
The below is an example using the Everyday Saver benefit term.
year 1 ends
year 2 ends
year 3 ends
Benefit term
Exit Fee Term
Contract term, ongoing
Date of
sale
Cool Off
Expires
Date EnergyAustralia wins
the billing rights (this can
take up to 3 months)
20-40 days prior to the end of a
benefit term the customer
receives communication with
options for new benefit term
Contract Options
Standard Retail Contract
Published rates
No choice of plans
No benefits
No exit fees
Customers in some states and distribution
zones must be made aware of their right to
choose an SRC.
Customers who request an SRC must be
referred to EnergyAustralia on 133 466.
Market Retail Contract
Unpublished rates
Choice of plans
Benefits
Exit fees may apply, depending on plan
choice
Payment Options
Benefit Words
Savings
Convenience
Consistency
Reliability
Sustainable
Benefits
Peace of Mind
Freedom
Flexibility
Choice
Security
Control
Example Presentation
“The Everyday Saver plan features a locked in 3% discount, giving
you guaranteed savings on every bill. In addition to this,
EnergyAustralia will reward you with a further 17% discount
when you pay your bills on time, saving you even more.
These discounts are secured for you for the duration of the
benefit term, giving you peace of mind that you will save with
EnergyAustralia for 3 years.”
Accredited Renewable Energy Sources
Hot water
springs
Hydropower
Solar
Biomass
Wind
Hot rocks
Business
Residential
Accredited Renewable Energy Options
Contract Rider
Accreditation
Cost
PureEnergy 10%
10% GreenPower
Accreditation
4.730 c/kWh (inc GST) of 10%
PureEnergy 20%
20% GreenPower
Accreditation
4.730 c/kWh (inc GST) of 20%
PureEnergy 100%
100% GreenPower
Accreditation
4.730 c/kWh (inc GST) of 100%
Contract Rider
Accreditation
Cost
PureEnergy 10%
10% GreenPower
Accreditation
4.730 c/kWh (inc GST) of 10%
PureEnergy 25%
25% GreenPower
Accreditation
4.730 c/kWh (inc GST) of 25%
PureEnergy 100%
100% GreenPower
Accreditation
4.730 c/kWh (inc GST) of 100%