Transcript Visiting Deloitte’s Center for Innovation

Washington, DC
Visiting Deloitte’s Center for Innovation
Demo Guide
Spring 2012
Client Visit Experience
Creating and delivering the client experience
Connect with experts
• “One inbox” for all cross-functional
areas / industry requests (PRD required)
Design the journey
• Kick off call to learn client needs and
outcome for the visit
Create the experience
• Storyboard development
• Prototypes and visualizations
Start the show
• Dedicated host to guide HIVE “day in
the life” scenarios
Continue the Journey
• Metrics and opportunity tracking
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Center for Innovation
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Creating a unique client experience
Innovate.
Collaborate.
Deliver.
Experience Tour
HIVEs
Lightweight Innovation
 Innovation Center Overview
 Highly Immersive Visual
Environments
 Prototyping new
solutions
Ideation Workshops
Learning Journeys
New insights
 Strategic Innovation Design

−
Bring Your Own Data
(BYOD) & open source
DeepDiveTM
Outside-in participation
−
Data visualization
 Team-based problem solving
−
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Post-digital enterprise
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Center for Innovation
Emerging trends & solutions
From external partners, labs
and data sources
Copyright © 2012 Deloitte Development LLC. All rights reserved.
Experience Tours
•
Interactive visualizations that illuminate
“day in the life” real-world client scenarios
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Center for Innovation
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Ideation Workshops
•
Group ideation and idea evaluation
workshop methodology
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Center for Innovation
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DeepDiveTM
•
Deloitte’s proprietary rapid brainstorming
and problem solving approach for
developing new processes or products
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Highly Immersive Visual Environment (HIVE)
•
Interactive,
Immersive and
Mobile technologies
(MS Surface, iPads,
Multi-touch)
•
Data Visualization
and Geospatial
Analytics
•
Enterprise
Sustainability
Analytics
•
Predictive Modeling
•
Text and
Unstructured
Analytics
• Pre-load client data or use
sample data
Social media
• Integration of multiple tools and
technologies
•
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Lightweight innovation accelerates client ideation
•
Prototyping for faster development and
visualizing the art of the possible
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Center for Innovation
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Learning Journeys
• Design Thinking, personas and
narratives to map the User
Experience (UX)
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Center for Innovation
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Outside In Participation
• External partners, labs and data
sources to design and model
client analytics
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Center for Innovation
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Highly Immersive VisualNew
Environment
(HIVE)
Insights:
Data Visualization
• New approaches for visualization
Big Data and social media
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Center for Innovation
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The Team
Meet the Center for Innovation Team
JR Reagan
Principal
Paula Davis
Client Experience
Lead
Scott Radeztsky
Chief Technology
Officer
Todd Shock
Chief Information
Architect
Markus Linke
Lightweight
Innovation
Tom Itle, Kevin Stanley
Center Support &
Operations
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Center for Innovation
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GOVLAB
• Deloitte Federal ‘think tank’ that
focuses on innovation in the
public sector
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Center for Innovation
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MIT Media Lab
• Strategic partner for interactive
demonstrations, brainstorming,
technology and product review
sessions, knowledge transfer,
and unlimited access to
intellectual property created at
the Lab
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Center for Innovation
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Demo Showcase
Examples & Case Studies
Innovation success story — Mobile Analytics
Client Question:
How can we gain better
visibility into how we are
performing toward strategic
priorities?
Solution: Exec iPad app
• Heat map view
• Key metrics
• Live twitter feed
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Center for Innovation
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Innovation success story — Visual operations
Client Question:
Where do I need to focus my efforts
for improving service delivery at my
distribution facilities?
Solution:
• Heat map view of distribution
facilities
• Color coding based on
service delivery ranking
• In-depth data and analysis
for each location
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Center for Innovation
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Innovation success story — Crisis response
Client Question:
How can I view weather, road
closures, store locations and other
key data in one interactive
dashboard?
Solution:
• Social media & open source
data for new client insights.
• Over 1,000+ website hits
from the client network over
72 hour period
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Innovation success story — Dashboards 2.0
Client Question:
How can I combine financial, energy
and environmental metrics for datarich decision making?
Solution:
• Tableau-based data analytics
with interactive reporting
• Tracks more than 18,000
locations and 6 million usage
records
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Center for Innovation
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Innovation success story — Geospatial analytics
Client Question:
How can I use geospatial analytics
to visualize data differently than just
traditional rows and columns of a
spreadsheet?
Solution:
• Interactive mobile dashboard to
perform “what-if” analysis
• Combines US census and store
data to determine best locations
for customer coverage
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Center for Innovation
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Innovation success story — Strategic planning
Client Question:
How can I turn a manual strategic
and financial planning process into
an interactive one that enables
quicker decisions?
Solution:
• Interactive mobile dashboard to
perform “what-if” analysis
• Combines US census and store
data to determine best locations
for customer coverage
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Center for Innovation
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Contact: [email protected]
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Center for Innovation
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