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What’s New in BMC ProactiveNet 9.5?
Key Focus Areas
Ease of use
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Manage configuration of monitoring with policies
Manage and use BPPM / PATROL as a single solution
Reduce the number of User Interfaces required to manage and use BPPM
Data integrity
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Ensure integrity between PATROL Agents and BPPM servers
Timely delivery of performance metrics from PATROL to BPPM
Improved integration between BPPM and Remedy Service Desk
Cost of ownership
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Reduce the number of Oracle licenses required to leverage BPPM
Reduce the effort and time required to configure monitoring agents
Reduce IT resources required to run BPPM (Servers, memory, CPU)
Evolution of BPPM Data/Event Collection Architecture
Before
Required Components (5): Agent, rtServer, Console Server, Impact Integration, Event Manager
PATROL
Agent
rtServer
PATROL
Agent
PATROL
Console Server
(Primary)
9.0
BPPM PATROL
Agent
BMC Impact
Integration
(Primary)
rtServer
BMC Impact
Integration
(Secondary)
PATROL
Console Server
(Secondary)
BEM Events
BMC
Event Manager
(Cluster)
BMC
Event Manager
(Cluster)
PATROL Agent 9.0 will still be backward compatible with BiiP3/BiiP7
Built-in Cell
Library
Data
Required Components (2): Agent, Event Manager
Integration
Service
BPPM Server
Filtered Events
Events
Remote Cell
Integration
Service (Optional)
9.5
PATROL
Agent
Filtered Data and Events
Data and Events
Single Port
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Greatly simplified architecture
Events and metrics over same port
Guaranteed event/data delivery
Built-in Cell
BPPM Server
Manage Configuration Agent and Monitoring with
Policies
BPPM Server – Central Admin
• Define a package
• Deploy silent install
packages
• Define a policy
• Map agent to a policy
• Configure agent + KMs
Centralized, Automated, Repeatable
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Active on-going communication
Continuous policy compliance
Auto synch, no configuration drifts
Deploy Agents + KMs
2
Integration
Service
Agent “phones” home
Host, OS, IP,
Domain, Tag,
Integration
Service
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Agent thresholds
Agent Blackouts
Agent Filtering
Global Thresholds
Staging Policy
4
Agent + KMs are
configured based on
Policy
PATROL Agent
PATROL Central Console Functions are Now in
BPPM
•
Operators
Administrators
– Graph agent based performance
- Manage agent blackouts
data
- Set agent poll times
- Set agent thresholds
– Execute commands onGraph
agent
data residing on the agent
Wizard for Agent Threshold
– Annotated data points
New Agent Query Wizard
Self-Monitoring with Notifications
• Meta Data issues in legacy KMs
• Integration Server lost connection with
remote/local cell
• Meta Data issues in legacy KMs
• Integration Server lost connection with
remote/local cell
• Patrol Agent sending KM definitions in
incorrect format
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Agent
Controller
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IX
Integration
Service
• Rejects connection from
an incompatible agent
• PATROL Agent
connection issues
• Incompatible Patrol
Agent attempts to
connect to IS
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PATROL
Agent
Agent Start/Stop
Agent Blackout
Data loss from the
buffer
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
IX
BPPM
Server
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Connection lost between
Integration Service and BPPM
Server
Connection lost between
Central Server and Child
Server(s)
Child BPPM
Servers
Integration Service and PATROL Agent issues
Cell is down

IX
Child server is down
Events/Da
ta
KM
X
Can’t collect
data
Eliminated Data Gaps and Latency Overall Implication
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No data/event loss
– Automatic resynchronizing of missing
metrics and events
Data integrity between PATROL Agents and
BPPM Servers
– No polling
– Real-time data/events delivery
Fast and reliable failover of agents between
integration servers
Complicated processes and terminology are
now eliminated
• Autosync
• Adapter
• Manual Adapter
• Automatic Adapter
• Auto workflow
BPPM Server
Stateless
Integration
Server
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Stateless
Integration
Server
Events
Metrics
Requests
Instances
PATROL
Agents
Event to Monitor Mapping Improves Root Cause
Granularity
Events
BPPM 9.0
BPPM 9.5
Events
PATROL Agent Events are automapped to the related monitors:
• Without sending all data to BPPM
servers, user can have visibility of
the issue at an instance level
• If Monitor is associated with the
CI in Service model then the
model will light up, event for nonComputer System CIs
Devices
Devices
Monitors
Automatic
Event-ToDevice Mapping
without
complex rule
writing
Service Model
Device-Centric
Dashboard
View
Systems
Network
Application
Real Time BPPM Deployment At a Glance
Default View (Number
of cells, devices,
monitors, attributes,
adapters, and BMC
PATROL Agents)
Event Summary
Service Model Details
Sizing
Recommendations
Threshold Summary
PATROL integration
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Instance count of
each KM for each
agent
Integration Service
Consolidated instance
count of each KM
Deployment Load Metrics - example
Reduce Oracle Licenses Required to Run BPPM
Starting with BPPM 9.5
Prior to BPPM 9.5
A multi BPPM
server
environment with
3 leaf and 1
central server
would require at
least 8 Oracle
instances.
Reporting
A multi BPPM
server
environment with
3 leaf and 1
central server
would require as
few as 2 Oracle
instances.
BPPM
Reporting
BPPM
Reporting
BPPM
Reporting
BPPM
Reporting
BPPM
Additional Features of BPPM 9.5
• Central Monitoring
Administration
– Host Based Policies
– Scheduled Maintenance
Policies
– Extended RESTful API
• Additional Platform Support for
BPPM Server , Integration
Services
• Firewall Friendly Configuration
– Shared path for Event and
Metric network traffic
• Internationalization
– Localized for simplified Chinese