Transcript Auditing e-Government - National Audit Office

19th WGITA-meeting Beijing April 2010 Auditing e-Government
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Agenda
Background
 Database
 Challenges
Life-cycle risks on e-Government
E-Government development around the
world
 UN survey
Update e-Government Risks
 Coorperation with EUROSAI WGITA
 Where to go from here
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Auditing e-Government - Background
 Initiated by INTOSAI
Standing Committee on IT
Audit at its 11th meeting in
November 2002
 “Investigate the SAIs
different attitudes and
experiences in auditing eGovernment with a view to
propose new projects for
the Committee as to
issuing guidance and
sharing best practice in
this area”
e-Government
is the online
exchange of government
information with, and
the delivery of services to,
citizens, businesses
and other government
agencies
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Auditing e-Government - Background
 A report was presented for the Committee at
its 12th meeting in 2003
 Identifying main challenges and risks in auditing eGovernment
 Suggesting projects for the Committee to take up
within
 Sharing information and knowledge in the e-Government
area
 Developing audit perspectives, methods and practices on
e-government
 Training and education
 Joint international audits
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Auditing e-Government - Background
The Committee took up
three projects:
 Collecting and distributing eGovernment audit reports
 Collecting and distributing eGovernment material in
general
 Developing best practices in
auditing e-Government
A Task Force was set
up coordinated by
the SAI of Norway
and with the SAIs
of
 rather than produce
“checklists” for auditing eGovernment - focuse on
specific questions and risks
related to e-Government Life-cycle-risks
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United Kingdom
USA
Canada
India
Sweden
as project
members
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Auditing e-Government Database
database for material retention
template to ensure the database is populated consistently
keywords to provide a search capability
expandable for future use for other materials and projects in
this area
 make use of material in the database to develop further audit
methods and perspectives
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Important for the SAIs themselves to contribute in
submitting their own reports into the database
The database can be accessed at:
http://www.nao.org.uk/intosai/edp/dbase/user/Publications.asp
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Auditing e-Government Life-cycle risks
Life-cycle risks
• Assigned specific risks (170) related to
auditing e-Government as they may surface
in different levels and through different
phases of implementing e-Governmental
projects and solutions
• Ie report on
http://www.nao.org.uk/intosai/edp/dbase/user/Publi
cations.asp
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Auditing e-Government Challenges ahead – as seen in 2005
The success of the project was defined as to
whether all SAIs (including those outside the
Committee) contributed to populate and made
use of the database
 Make the database a useful tool in exchanging scopes,
audit criteria and experiences of SAIs and governments
in developing e-Government
 Updating the risk-document
 Maintenance of the database
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Updating the risk-document
Life-Cycle risks
in
e-Government
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Broad Risk Areas
Initiating and supporting eGovernment investment proposals
Implementing e-Government
services
Consequences of performing eGovernment services
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Characteristics of
E-Government Systems
Consists of open systems which are exposed to
more and different risks than traditional systems
Widespread use of technology provides new
challenges to governments, organizations and
auditors
Widespread distribution increases the need to
provide security, control, and privacy
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Life-Cycle of e-Government Projects
Monitoring
Initiation
E-Government
Project
Life-Cycle
Operations
Planning
and
implementing
Initiation
– Initial articulation of
intention and vision
Planning and
Implementing
– Resources, Interoperatibility, info
sharing
Operations
– Reliable day to day and
progressive integration
Monitoring
– Build-up of services and
meeting needs
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Life-Cycle risks in
e-Government
Adresses issues systematically at all 4
stages:
 Initiation
 Planning and implementation
 Operations
 Monitoring
on both
 state/governmental level
 departemental level
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E-Government development
around the world
More countries are using information
and communication technologies to
provide information to their citizens
to provide the possibility of online
financial transactions
to include citizens in e-consultation and
e-decisionmaking
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UN survey 2008
From e-Government to
Connected Goverance
www.unpan.org/egovernment.asp
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UN survey 2008
An effectiv connected government is about a
”better and bigger” front-end and a ”smaller and
smarter” back-end
The end-goal of all e-Government and connected
governance must remain better public service
delivery
The real benefit of e-Government lies not in the
use of technology but in its application to
processess of transformations
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UN survey 2008
Governments are moving forward in egovernment development around the
world – BUT progress is slow
Only a few government have made
necessary investment to move from egovernments applications to a more
integrated connected governance stage
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Large differences between the five
regions in terms of readiness
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Large differences between the five regions
in terms of readiness
Of the top 35 countries
European countries made up 70 %
– Sweeden, Denmark, Norway and US top 4
Asian countries made up 20 %
The sucssess of Eoupean countries are
largely due to investments in:
Infrastructure
citizen-friendly portals
online applications
back office integration
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Citizen engagement
– the e-participation
Modest upward
movement – 189
countries online
– a greater number of
countries were in the
middel to top one
third in eparticipation
utilization
– Still 82 % in the
lower one third
US scored highest
followed by Rebublic
of Korea
– due to strenght in einformation and econsultation
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Web Measurement Assessment
The Scandinavian countries have
taken the lead in the web
measure index taking three of the
top four positions
Countries must continue to
improve their national and
ministry portals and websites to
keep up with the demands of
their citizens
All of this must be provided on a
secure, seamless, integrated and
confidential network.
Countries that do not maintain
this constant push to provide
more online applications and tools
will be left behind
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Number of Countries with
Interactive Services
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E-Consulting Services
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Transactional Services
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E-Government Service Delivery
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Transactional Services: Top 10
Countries
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E-Decision-Making
Only 11 per cent committed themselves to
incorporating the results of e-participation
into the decision-making process
For e-government to be successful,
governments should engage their citizens
and incorporate their views, expectations
and concerns into policies. This knowledge
will build greater trust and confidence
between citizens and their governments.
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Update e-Government Risks
- decided at 18th meeting in WGITA
Attend EUROSAI IT-Workinggroup meeting
Update the 170 risks to fit the EUROSAI
framework “The e-Government risk-cube” by
October 2009
Send draft updated risks for exposure among
WGITAs members in November 2009
Deadline for comments medio January
Present updated report at WGITAs 19th meeting
in Bejing
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Cooperation with
EUROSAI IT Working Group
”The Cube”
– development
of an
algorithm
– Headed by the
SAI of Poland NIK
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Cooperation with
EUROSAI IT Working Group - status
Linking “The Cube” to the work on WGITA Risks
adds value
– Working with different options, for ie:
the linkage could be done assigning each risk (ca 170) to
the 27 cube cells
assigning each risk to the flowcharts’ steps to which each
algorithm description page is assigned
EUROSAI IT WG has not made intended progress
in developement of the tool uptill date
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Update e-Government Risks
- where to og from here
WGITA updates the e-Government risks in the
present structur
– Responibility of Task Force on e-Government –
Norway coordinates the work
EUROSAI WG is welcome to make use of WGITAs
material to find appropriate linkage
Report back at next meeting in WGITA
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Questions/Thank You
Erna J. Lea
Deputy Director General
Office of the Auditor General of Norway
Tel: +4722241070
E-mail: [email protected]
www.riksrevisjonen.no
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